Capital One app not working? crashes or has problems?

Capital One Status

Published by on 2022-09-06

What’s on the Capital One Mobile app? All of your accounts, and so much
more. Whether you’re out in the world or feeling right at home, you can
manage your money with ease: - View balances and export statements - Pay bills
and take care of loans - Check in on your credit with CreditWise - Activate a
credit or debit card when you need it - Redeem rewards on the go - Send and
receive money with friends and family using Zell.

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problems reported in the last 24 hours

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Not working


Reported Issues: 17 Comments

By Jennifer
Oct 13 2022

The Capital One app crashes on my iPad 12 Pro. Same issue as another poster - can enter login info but as soon as I submit login, it crashes. Multiple re-download attempts have not solved the issue.

Aug 13 2022

When I try to open the app I getr the message "Capitol One has stopped"

By Nancy Neidig
Jul 28 2022

The app will not open on my iPad 12 pro. It lets me enter my login and password and once I hit enter the app crashes and disappears.
I have deleted the app several times and redownloaded. Still the same problem. It works fine on my iPhone 12. Would appreciate some response to this problem.

By Dorothy Magee
Jul 28 2022

Can't log into any of my accounts. I just installed the mobile app again & got nothing .It won't load at all .Is if fixed ,should I worry about my accounts?

By David
Jul 26 2022

I am trying to deposit a check, but when I click front image the screen goes black and stays black. I cannot take photos of the check to deposit it.

By Nicholas Alderman
Jul 01 2022


By Nathaniel Robinson
Jun 22 2022

Hello, I can't access my account. I

By Henry ajima
Jun 19 2022

Recently when I use the capital one app to log in It wants a verification code. I haven’t experienced any problems in the past while abroad up until recently. I check my account on a daily basis when I make a charge to stay on top of the exchange rate for my purchase.. I am still abroad and need a solution to check my accounts. In the past it was more convenient because a code was sent via email but now the code must be sent to a US based number. Will using a VPN solve this issue?

By Modesto
Jun 15 2022

I have problem with the mobile application. When i click the application, It does not open. It only says: Service error. I have tried to solve This App error but with not exit at all.

By Tony Hughes
Jun 03 2022

I can’t get on get the online app to work once it has opened it just says it can’t access my information as I have no internet connection when I have a good internet connection this has been going on for months and made get a few late payment fees. I have tried a few ways to get the app to work but still no joy.

By Paul Evans
May 31 2022

My bank app not working

By Kim Hunter
May 13 2022

I can't get on my online account for a while. Keeps saying can't access my information as I may not have internet connection but I have. Keep taking app on and off. My settings are to to date. Don't know what to do

By Kyle
May 07 2022

Nobody can open the app it keeps crashing wtf

May 05 2022

Once I put the pass code in it does not allow access to transactions payments etc.
Keeps saying no Internet connection when it is obvious I have this. Tried on different WiFi connections but its just stopped working and hasn't for about 3 weeks now.

By Daniel Sullivan
Apr 24 2022

Capital one like other American businesses is going to shit with problems on app and online statements and their customer service is plain fucking stupid.

Apr 15 2022


By Edward LaBombard
Apr 13 2022

App opens, then crashes after user and PW is entered

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Developer: Capital One Services, LLC

E-Mail: [email protected]

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Developer: Capital One Services, LLC

E-Mail: [email protected]

Website: Visit Capital One Services, LLC Website

About this app

CreditWise monitoring and alerts may not be available if the information you enter at enrollment does not match the information in your file at one or more consumer reporting agencies or you do not have a file at one or more consumer reporting agencies.  Check with your Internet service provider for details of specific fees and charges.  Capital One customers are responsible for regularly checking their account statements.  Push, email, and SMS alerts and notifications, including purchase notifications, must be enabled to be received.  To read about the Terms of your download, check out the End User License Agreement.  © 2022 Capital One Bank (USA), N.A., and Capital One, N.A. Members FDIC.  Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.  What’s on the Capital One Mobile app? All of your accounts, and so much more.  Download CapitalOne for better banking with Capital One.  Internet access is needed to use the mobile app.  Features may not be available to all customers.  Additional terms and limitations apply.  Service outages may occur.  Actual experiences may differ from those depicted. 

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