Capital One app not working? crashes or has problems?

Capital One Status

Published by on 2023-12-04

What’s on the Capital One Mobile app? All of your accounts, and so much
more. Whether you’re out in the world or feeling right at home, you can
manage your money with ease: - View balances and export statements - Pay bills
and take care of loans - Check in on your credit with CreditWise - Activate a
credit or debit card when you need it - Redeem rewards on the go - Send and
receive money with friends and family using Zell.


I have a problem with Capital One

Are you having issues? Select the issue you are having below and provide feedback to Capital One.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
2,700.0%

Not working
100.0%


Reported Issues: 27 Comments

By Fauna   2 months ago


Keeps opening / Launching All lie itself and i'm not staying shut down closed i've irenstalle...no help won't stay closed.

By Fauna Simon   2 months ago


App keeps launching all by itself after I close and signed out.

By Anne Marie O’brien   2 months ago


Blank screen when I try to open app

By Geraldine Castro   2 months ago


I have just bought a Samsung S24 phone and I am having issues adding the Capital One Credit Card on Samsung Pay. I am located in Dubai. I am not sure if this has something to do with the issue. Could someone please assist me?

By Stephen hogwood   6 months ago


Can't open app

By Hugh LaGrange   6 months ago


app keeps stopping and going back to log in after taking front picture of deposit.

By M lloyd   6 months ago


Keeps says as a bug

By Cindy Bradford   9 months ago


Why does my app keep crashing been like this for two weeks

By Sherry   9 months ago


I had the capital zone app for several years. Then suddenly it disappeared. I have to go to the App Store every time I want to use the app. I can’t down load the app. I can only OPEN the app.

By Johnny Reed   9 months ago


my app will not take pic of my check to dep.. it opens but doesnt show check on camara , i tried re installing app all permissions are ok , i restarted phone .

By Jennifer   1 year ago


The Capital One app crashes on my iPad 12 Pro. Same issue as another poster - can enter login info but as soon as I submit login, it crashes. Multiple re-download attempts have not solved the issue.

By SANFORD RICHTERMAN   1 year ago


When I try to open the app I getr the message "Capitol One has stopped"

By Nancy Neidig   1 year ago


The app will not open on my iPad 12 pro. It lets me enter my login and password and once I hit enter the app crashes and disappears. I have deleted the app several times and redownloaded. Still the same problem. It works fine on my iPhone 12. Would appreciate some response to this problem.

By Dorothy Magee   1 year ago


Can't log into any of my accounts. I just installed the mobile app again & got nothing .It won't load at all .Is if fixed ,should I worry about my accounts?

By David   1 year ago


I am trying to deposit a check, but when I click front image the screen goes black and stays black. I cannot take photos of the check to deposit it.

By Nicholas Alderman   1 year ago


CAN'T EVEN REDOWNLOAD THE APP AFTER UNINSTALLING

By Nathaniel Robinson   1 year ago


Hello, I can't access my account. I

By Henry ajima   1 year ago


Recently when I use the capital one app to log in It wants a verification code. I haven’t experienced any problems in the past while abroad up until recently. I check my account on a daily basis when I make a charge to stay on top of the exchange rate for my purchase.. I am still abroad and need a solution to check my accounts. In the past it was more convenient because a code was sent via email but now the code must be sent to a US based number. Will using a VPN solve this issue?

By Modesto   1 year ago


I have problem with the mobile application. When i click the application, It does not open. It only says: Service error. I have tried to solve This App error but with not exit at all.

By Tony Hughes   1 year ago


I can’t get on get the online app to work once it has opened it just says it can’t access my information as I have no internet connection when I have a good internet connection this has been going on for months and made get a few late payment fees. I have tried a few ways to get the app to work but still no joy.

By Paul Evans   1 year ago


My bank app not working

By Kim Hunter   1 year ago


I can't get on my online account for a while. Keeps saying can't access my information as I may not have internet connection but I have. Keep taking app on and off. My settings are to to date. Don't know what to do

By Kyle   1 year ago


Nobody can open the app it keeps crashing wtf

By kay GODSAFE   1 year ago


Once I put the pass code in it does not allow access to transactions payments etc. Keeps saying no Internet connection when it is obvious I have this. Tried on different WiFi connections but its just stopped working and hasn't for about 3 weeks now.

By Daniel Sullivan   1 year ago


Capital one like other American businesses is going to shit with problems on app and online statements and their customer service is plain fucking stupid.

By BRANDON DOWDY   2 years ago


APP NOT WORKING, CANNOT PAY BILLS SINCE ORIGINATING THE ACCOUNT AND DOWNLOADING APP.

By Edward LaBombard   2 years ago


App opens, then crashes after user and PW is entered


Common dislikes about Capital One app

Not useful for deposit account holders

No alerts when a deposit is made to my account

No alerts when a transaction is made over a certain dollar amount

No notifications sent from the app to my device



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Developer: Capital One Services, LLC

E-Mail: [email protected]

Website: Visit Capital One Website

70.97% Contact Match

Developer: Capital One Services, LLC

E-Mail: [email protected]

Website: Visit Capital One Services, LLC Website



About this app

CreditWise monitoring and alerts may not be available if the information you enter at enrollment does not match the information in your file at one or more consumer reporting agencies or you do not have a file at one or more consumer reporting agencies.  Additional terms and limitations apply. © 2022 Capital One Bank (USA), N. A. , and Capital One, N. A. Members FDIC.  Capital One customers are responsible for regularly checking their account statements.  Check with your Internet service provider for details of specific fees and charges.  Push, email, and SMS alerts and notifications, including purchase notifications, must be enabled to be received.  Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.  Download CapitalOne for better banking with Capital One.  What’s on the Capital One Mobile app?  Internet access is needed to use the mobile app.  Features may not be available to all customers.  Service outages may occur.  Actual experiences may differ from those depicted.  All of your accounts, and so much more.  To read about the Terms of your download, check out the End User License Agreement. 



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