Ticketmaster gives you access to millions of live events and makes it easy to
buy, sell, and get in - so you can get on with making memories that last. We
are the Official Ticketing Partner of the NFL, NBA, NHL, and USTA. Add in our
exclusive partnerships with thousands of venues, artis...
Do NOT use app for popular events!!
Let me save you all from getting screwed out of those hard-to-get tickets at initial sale time: DO NOT USE THE APP!! Let me explain what will happen to you using my own experience. One hour before the start of the sale, the app put me in a virtual “queue.” When the sale started, it showed me where I was at in line, real-time. I was “2000+” behind which I learned the hard way is the maximum the app will display. As you wait it will give you minute by minute updates of how all of the good seats are selling out while your place in line continues to be “2000+.” I thought I should wait because every time I called the number it was busy. Finally, after 39 minutes and all the good seats were sold, I was still 2000+ in line and it looked like it would be at least another hour before I get to the front of the queue. In desperation, I called and the line was no longer busy! I was able to cut in front of everyone in the queue with that call and purchase the tickets. Word to the wise - do not use this app if they put you in a queue longer than 50 people. It’s a total joke and you’re better off just trying to call. By the way, as I write this I am still in the queue. Horrible experience. I’ll try to enjoy my mediocre tickets.
The Ticketmaster site would not allow me to purchase my tickets using my home PC, even though I was logged into my Ticketmaster account. It kept giving me an error message telling me to purchase from a laptop or mobile device. The problem I have with ordering from my phone is that the mobile application does not allow you to select the specific seat location that you want. You have to take the 4 seats (or however many you are searching for) that the system finds for you. I was wanting our seats to start on an aisle and even though the website showed the aisle seat was available, the mobile system would only give me 4 seats beginning from inside & working out toward the aisle. So lame! I understand why they want to sell the tickets in that manner, but why not put the needs of your customers first & allow the customer to dictate what seats they buy? What is the point of leaving one aisle seat open? Don’t drive people to your mobile app, where the customer has less functionality (unable to choose seats).
No way the service is 4.7 star worthy
I have dealt with Ticketmaster for years...it’s hard not to if you want to attend most events. This is my first and last app purchase. Monday I purchased tickets with insurance that wouldn’t store in my wallet. Okay np. I checked the app for confirmation; no record I bought tickets. Checked my bank account, funds immediately withdrawn. Emailed. No answer. Emailed insurance company who at least responded but still haven’t received any email acknowledging my purchase. 5 days later, still confirmation of purchased tickets. Still no response to my now 2nd email. Also, my tickets, my Exact Seats are still for sale?!?! So my money has been taken and the only proof provided are my screenshots and bank statement. Nice job. My fear is heading to the event with screenshots of tickets to be told it’s no go then Ticketmaster further declining to help because it’s past the event time to cancel. I should’ve sprung for the extra money to print or have the tickets mailed or maybe, just maybe a multi billion dollar company shouldn’t be shaking me down. Bad enough the cost increased by $60 after the “fees”. Don’t. Just don’t. Or, spring for the actual paper tickets like in the old day. #madaf
Generally good, not for parking or special services.
Ticketmaster is great for the shows at local & smaller venues, & tickets are immediately sent to your email (for “go mobile” electronic tkts.) It stores your info so additional input is not required. The problem is, for larger, popular concerts, the app is waiting, waiting, “due to volume.” Many times, I’ve selected tickets, & proceeded to Payment, while waiting for the system to secure my tickets, after minutes, there’s an Error message & no luck. In addition, if prepaid parking is selected, concert tickets must be mailed along w/ parking pass (but this is NOT apparent,) the system just Will not Process your order. This also happened when I thought I purchased meet & greet tickets, waiting, waitinf, after 2 error messages, available tickets went from row C, to row V, so I saved $$ & bypassed the meet & greet, paid less & got front row tkts. I’ve also had the say that tkts were not available, I released tkts purchased new tkts, & ended up getting charged for both sets of tkts.
Lack of transparency frustrating
I think it goes without saying that when someone wants to buy something, they want to know the price of what they’re purchasing. As Ticketmaster has evolved their platform to keep up with the likes of StubHub and seat geek, hidden fees and the required analysis to understand the actual price when searching across sites has gotten increasingly cumbersome. Why does it have to take three clicks to be able to see the actual price I’m paying? Especially when the fees vary for verified resale and standard tickets, as a consumer youre left guessing what the price is until you reach the third or fourth screen in the process. It just makes it really difficult to compare prices, and it makes it that much harder to understand what you’re really paying per ticket. While Ticketmaster is clearly relevant as a gatekeeper to many of the events we all love and want to attend, and provides valuable service, I wish they would operate in a way that was more truthful and transparent.
The entire Ticketmaster scheme is pure, unadulterated garbage. In a true free market, they would wither and crumble, but because they managed to corner the market on all major ticket sales, people who want entertainment have no choice but to deal with them. I imagine their entire board gets together on major ticket drop days to talk about the peasants they are scamming. You belong in the sewer with all the other refuse, Ticketmaster. If you were a person I would train Rocky-style every day just to gain the strength to throw you straight into the sun. They release “presale” or “verified” tickets to more people than their app and website can handle and then are overwhelmed by traffic and provide no support. It took me over two hours today to purchase tickets because the app would just sit and time out instead of processing my credit card. This has happened before and I understand there are certain shows with high demand but honestly? Get it together. If you’re going to charge such exorbitant fees, direct some of them to network stability or whatever the heck you nerds call it.
Worst App ever!
I bought 4 tickets months ago. I had opted for digital tickets. The day before the event, life happened, and we were not going to be able to go with the other couple. No, my friends did want to get the app for a “transfer.” I told them I’d see if I could print the tickets. I searched the app, and the notes looked fairly straight forward. WRONG!!! I had to hunt for each button, then it took me to a page with no buttons. NO BACK, NO NEXT, NOTHING! I had to start all over. When I finally got to the page (after 3 attempts) with the tickets, there was no “print” button. I tried to find it, and guess what, I had to start all over again - hunting for the right buttons, 4th attempt! After 45 minutes or so, I found the tickets again. This time I took a screen shot of each ticket. One of the instructions on the ticket said you must present the entire page. I printed them and now I am hoping our friends are able to enter the theater with these tickets. In the future, I will go directly to the box office, if possible, not Ticketmaster.
The absolute WORST website to purchase tickets on
While it is unfortunately where most bands and artists put their ticket sales, there are way too many bugs, glitches, and failures all on their part. They try to give you the “best tickets” in the nosebleed section and later you find out general admission was and is still available. You can have tickets in your cart multiple times and get the same error message constantly saying something along the lines of “sorry, we had difficulties on our part, please try again later” and you’ll have to go through the entire process again. It’ll say that you can increase the quantity of tickets in your purchase but you can’t! You really can’t! There are also so many scams and so many other purchases that you just “have to make” because you used TicketMaster. Its fees are ridiculous, this app is insane, and the website itself is a disaster. It just keeps getting worse. Please try to fix this because so much of it is unnecessary and incredibly stressful.
Ticketmaster scared me so bad!
I had 4 tickets transferred to me a couple days ago and everything went perfectly fine. I checked my account an hour ago and seen that my tickets were voided and it said that I had 0 tickets. I was freaking out so bad, I was crying because I paid a lot of money for the tickets and been trying to get them for months. They are for my boyfriend and his sisters and I which are die hard fans and they are a surprise gift for my boyfriends birthday... well I thought maybe if I logged out and logged back in, my tickets will be back, wrong. So I tried turning off and on my phone, wrong. I tried deleting the app and getting it back wrong. After half an hour of having a panick attack, I was off the app for a couple min, then I seen my tickets were back. I don’t know why they were saying it was voided but it was a very scary experience. I just hope nothing wrong like That happens again and I’m able to go to the concert with no problem
Great idea, but it doesn’t work.
The app is useful about half of the time. I’ve learned the hard way that I either need to download my tickets to a .pdf reader app and save them on my phone/iCloud, carry a laptop with me or print my tickets on paper, because if I rely solely on the app to get me into an event that I’ve paid good money for and don’t have a back-up plan, I will have a hell of a time getting into that event because the tickets don’t always show up in “My Events” and there isn’t another option to view my orders within the app. Even on the website, I have to click on “My Orders” to view my tickets for upcoming shows/events. Otherwise, it just shows me a notice saying, “You haven’t purchased tickets for any upcoming events.” 🤯🤯🤯😤😤😤 Please fix this! Dealing with Ticketmaster is almost always a headache anyway. Might as well make something about it easier for customers to navigate, right?
Use your high fees to pay for user studies
TicketMaster: why don't you use some of the fees you slap onto every ticket purchase and pay for some user studies? Here I am, a day after an event whose tickets couldn't be transferred out of the app and I want to tell my friends exactly how much they owe me. How bloody hard is it to leave access in the app? That's just lazy implementation. What is the point of showing me a grayed out image of a past event but not letting me tap on it to open the 4 tickets on my phone for that event? Do some UX, please, to understand your users. Also: what's with the huge number of 5 star ratings of this app? Seems fishy based on a quick scan of recent reviews that are averaging 2 stars at most. Did you pay some service to make a bunch of high ratings? I was happy enough with my experience at the event (moving tickets to my Apple Wallet would have been even better, but whatever), but not being able to look at past event details is BS.
Ticketmaster should be ashamed of itself. I tried getting Handicapped seat on Tuesday at the presale and was told that “Handicap tickets “ not available until Friday morning when the tickets for general public went on sale. I opened my Ticketmaster app and signed in. I was very lucky land went immediately into que and by 10:05 I started to fill out how many handicap tickets I wanted. I only wanted 3 tickets. Was told that there was no Handicap tickets available at this time. After much to do I finally called the Hersey Giants Box Office to be told that they don’t sell tickets but I could call tomorrow and if there were any handicap tickets left I could purchase them on Saturday I continued to try all day and the Ticketmaster site kept changing my 3 tickets to 2 and removed the Handicapped button I have never had problems like this for other rock concerts in New Jersey or New York that sold out in hours. This concert is still not sold out!!! WHY CAN’T I GET GOOD HANDICAP SEATS FOR THIS SHOW????? Mary Apuzzo Lady that still wants to rock out but cants walk
Every single time I have been FORCED to use ticketmaster, it’s worse than the last. $79 tickets...magically become $101 tickets because of $22 fees PER TICKET, then they want another $9 per ticket for “insurance” in the case you can’t make it?!! Really?!! On top of that, they want nothing to do with you using paypal. Try using it, and it’ll just bring you right back to the log-in for paypal. Go ahead, type your email as many times as you want...it will never go through before your time to buy tickets runs out. So you’re forced to type in your credit card info. A glitch? Maybe. But given that ticketmaster is trying to squeeze every possible penny from you, you honestly believe they want to share a payment fee with PayPal? Doubtful. Seems easier to just have a glitch that forces you back. Oh...and try getting through without giving up your cell number. NOPE!! They want that too! Data mining? Most likely. Why wouldn’t they squeeze that potential penny from you too. Scumbags. I hope you rot in hell
Used to never have a problem but... I bought tickets to a Detroit Lions game on my Ticketmaster account but I used my boyfriends credit card. Ticketmaster charged the card but later I got an email that “something went wrong and you do not have these tickets.” I called customer service and they said the card was fraudulent. It wasn’t but they suggested maybe it was because it was my account and my boyfriend’s card. I tried ordering the same tickets the next day using my credit card (mind you that I’m buying 4 tickets and they’re good ones so it’s just over $2000). They charge my card (money comes out of my account) but the app says your purchase was not complete. I again call customer service and they tell me that my card is fraudulent. It is not. I called my bank and asked about the charge and they tell me it went through and Ticketmaster wouldn’t be able to automatically determine if my card was fraudulent without calling the bank to see if it was flagged. They didn’t.🙄 I ask how I can buy the tickets when they keep saying all of the cards I use are fraudulent. ....they recommended that I use a 3rd card or buy them from the venue (which is about 300 miles away). We each ultimately got our money back after 4 days of them holding the money but no tickets and apparently no way of buying them either. There was a 3rd incident but I will spare you the details. WILL NOT USE AGAIN!! -former happy customer
Sign on and password
Today I tried to buy tickets from my computer. My email and my password were saved. On three attempts I tried to get in and asked for an updated password to be sent to my email. Three emails did not come and then my account was “locked“. That email came through telling me that my account was locked. None of the three that and they did not go to my junk mail. Then I was on the phone for about 10 minutes waiting to talk to a customer person. He informed me that Ticketmaster likes to use Google Chrome. I use Safari on my Mac. He also said that they preferred to use mobile apps. Maybe everybody in the world knows these things but it delayed me 40 minutes getting my tickets. Maybe I could I gotten better seats I don’t know. But I give them a rating of two because of these inconveniences when I was already signed up with them and had what I thought was of functional account. I was so wrong!!
A better way to Contact apps
You can now contact Ticketmaster－Buy, Sell Tickets customer service directly
via Email using our new site - AppContacter.com
No. Ticketmaster－Buy, Sell Tickets does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 1,695,819 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Ticketmaster－Buy, Sell Tickets Is 13.6/100.
No. Ticketmaster－Buy, Sell Tickets does not seem legit based on our analysis. This conclusion was arrived at by running over 1,695,819 Ticketmaster－Buy, Sell Tickets User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Ticketmaster－Buy, Sell Tickets Is 13.6/100.
Ticketmaster－Buy, Sell Tickets works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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