Ticketmaster－Buy, Sell Tickets Reviews

by Hose18741

So, I log onto Ticketmaster to purchase 2 tickets to an upcoming concert. Find the show no problem get the tickets I want no problem. When it comes to placing the order it says, you must log on to use express checkout payment method. Oops on me, forgot to log on. So I log back on and ‘Place Order’ and it tells me the same thing. Okay. Let me close the browser and delete all cookies because the website is dumb. Did all of that and try again. Sign into my account and go to ‘Place Order’ still the same error.
Okay maybe I’m an idiot. Let’s try from the phone. Go go onto TicketmasterBuySellTickets , where I’m signed into my account, see the show I want to purchase tickets for. What do you know?? Clicked the show I want and it just gives me a blank white screen for 15 minutes.
Alright so know I have to attempt to speak to customer service. I click through everything and when I get to the Contact Us page there’s numerous ways to attempt to contact them, email, letter, live chat, numbers for already purchased tickets, and a Call Us section. Do you think they left their customer service number under the Call Is section??? Nope they did not. So onto of all the extra money I have to spend per ticket, their website and app does not function properly. If you can stay away from ever using this monopoly to purchase tickets.

In the end I created a fake email so I could log on and purchase my 2 tickets. I guess if you want everything to work just keep making fake emails.

by The Angry People Of MCR

I downloaded TicketmasterBuySellTickets, just briefly, the day before I would need it to purchase tickets for a major, very popular, music event. I attempted to login to my account on my PC separately the next day in order to update my payment information before the queue would open but conveniently could not because they were having ‘technical difficulties’ and many others online were also complaining of being unable to log into their accounts. So, I was unable to streamline my future purchasing process but that was shown to be irrelevant as I will reveal thusly.

Later, after waiting in queue for a half hour the tickets that were shown as available could not be purchased when selected. Later that day, many more tickets were available but only about a third of them were listed as a ‘verified’ reselling of the ticket but the rest didn’t say they weren’t new, while all the tickets were 3-4 times the price of the original. At the same time the band appeared to believe that all the tickets were sold out to all their events and had set the prices for their own event to be between $59-$200. So, in conclusion Ticketmaster is a scam making millions off of the deception of their hosts and customers.

by Qb123abc2016

I have dealt with Ticketmaster for years...it’s hard not to if you want to attend most events. This is my first and last app purchase. Monday I purchased tickets with insurance that wouldn’t store in my wallet. Okay np. I checked TicketmasterBuySellTickets for confirmation; no record I bought tickets. Checked my bank account, funds immediately withdrawn. Emailed. No answer. Emailed insurance company who at least responded but still haven’t received any email acknowledging my purchase. 5 days later, still confirmation of purchased tickets. Still no response to my now 2nd email. Also, my tickets, my Exact Seats are still for sale?!?! So my money has been taken and the only proof provided are my screenshots and bank statement. Nice job. My fear is heading to the event with screenshots of tickets to be told it’s no go then Ticketmaster further declining to help because it’s past the event time to cancel. I should’ve sprung for the extra money to print or have the tickets mailed or maybe, just maybe a multi billion dollar company shouldn’t be shaking me down. Bad enough the cost increased by $60 after the “fees”. Don’t. Just don’t. Or, spring for the actual paper tickets like in the old day. #madaf

by Jocedraws

I purchased tickets to the No Shame 5SOS tour that was supposed to be last month, but the tour got cancelled back in July. I got the email about the cancellation and they said I would automatically have a refund processed for my tickets because there was to be no event. Here it is 4 months later from July and a whole month after the event, with absolutely no communication from TM, no way to CONTACT TM, and surprise surprise no money back yet either. I am struggling so much right now because I can’t work due to COVID and I could seriously use the money and to my knowledge there was no reschedule of the event. I have been trying to contact TM on their site but every time I click anything like “contact us” I get redirected to the same BS articles answering questions that don’t help one bit. I am just so frustrated at the lack of communication and the utter disregard for their customers during this time right now. I would understand if there was a high volume of customers requesting refunds, I get it I work in customer service myself, but to not even provide any sort of updates! My account just has the event under “past events” with CANCELLED over it, but other than that absolutely no relevant information. I am out close to $500 and have nothing to even show for it at this point. Have some humility! I wouldn’t recommend Ticketmaster even if my life depended on it at this point.

by Byron_3324

I almost never write reviews but felt i have to because I always thought ticketmaster was the most reputable place to purchase tickets. I was wrong. Spent nearly $5,000 on concert tickets a month ago on ticket master and have no idea where they are it says they would be mailed between 10-14 business days of purchase. But my concert is in 9 days and i have 0 information on where my tickets are. Their only customer service option is email and live chat, live chat is entirely broken and will not connect you and email takes multiple days-weeks to get a response if youre lucky. I emailed once the timeframe of 10-14 business days passed and i hadnt recieved a shipped notification let alone the tickets and All i was told is we do not handel shipping or printing of tickets if they do not arrive within 48 hours of your event please change delivery method to will call. But how the heck can i trust a company that cant deliver tickets in a month and a half or respond to an email inquiry in less than a week to make proper arrangements in less than 48 hours. i will definitely be using stubhub for all of my future events and i encourage you to do the same

by MMO Clicks

Tickets for any concert are all worth EXACTLY the same. But because of “popularity” ticket prices fluctuates. Ticketmaster likes to use this to advantage to scam more than what it’s worth on everyone buying tickets. The concert I was going to had seats ranging from $50-$300 nosebleeds to floor seats. But because tickets were not selling as quickly in a timely manner as TM has hoped. They dropped all seat prices to $20, equalizing nosebleeds, mid seats, and floor seats to “$20”. I already purchased two tickets days before for $50 ea. Not including tax and service fees. I’m paying $150 for crappy seats. When floor seats are now ONLY $20!!! I can’t even get the difference in money back because of their “agree to no refund” BS policy. Everyone going now gets the pay only $20 for ANY seats now. I paid 7x the price that people are getting for a fraction of what it was originally sold for. Ticketmaster monopolized and control ticket prices whenever they want and I think someone needs to stand up against this giant business because they are seizing money and making up “agreements” to trap everyone into paying their outrageous prices. I’ll be writing to the Better Business Bureau BBB and contacting my credit card to dispute this problem. Ticketmaster is trash 🗑

by Iamcodycampbell

Tried to purchase some tickets to see dead and co at citi field. As I’ve done for the past 5 years, I was 15 minutes early to presale and waited in queue to get my tickets. Here I am up next and I choose General Admission, which I also get each year, and put in my card info and click buy. A few minutes go by and it says “application error” so I use Apple Pay and it says “payment confirmed. Please sit tight while we get your verified tickets”. I’m waiting, and waiting, a few minutes go by and I’m still waiting. Meanwhile, the timer to buy my tickets keeps on ticking. I keep waiting and next thing I know the timer runs out. “Your window to purchase tickets has expired and your tickets have been released”... I try again to get the tickets. I get back in queue and it says “it’s your turn! Redirecting you to seat map” and that’s all it does. Contacting Ticketmaster is simply not possible so they couldn’t help me. I had to go to another device to get the tickets and by time I got to the device the only General Admission tickets left were VIP packages that cost double the price. Now I’m stuck way in the back even though I was 15 minutes early to presale all because Ticketmaster’s app doesn’t work

by AbigailCSMyth

Let me save you all from getting screwed out of those hard-to-get tickets at initial sale time: DO NOT USE TicketmasterBuySellTickets !! Let me explain what will happen to you using my own experience. One hour before the start of the sale, TicketmasterBuySellTickets put me in a virtual “queue.” When the sale started, it showed me where I was at in line, real-time. I was “2000+” behind which I learned the hard way is the maximum TicketmasterBuySellTickets will display. As you wait it will give you minute by minute updates of how all of the good seats are selling out while your place in line continues to be “2000+.” I thought I should wait because every time I called the number it was busy. Finally, after 39 minutes and all the good seats were sold, I was still 2000+ in line and it looked like it would be at least another hour before I get to the front of the queue. In desperation, I called and the line was no longer busy! I was able to cut in front of everyone in the queue with that call and purchase the tickets. Word to the wise - do not use TicketmasterBuySellTickets if they put you in a queue longer than 50 people. It’s a total joke and you’re better off just trying to call. By the way, as I write this I am still in the queue. Horrible experience. I’ll try to enjoy my mediocre tickets.

by Anita6677

Before you’re gonna purchase anything from Ticketmaster, read my story FIRST.

I’ve purchased tickets for Jim Jefferies like a Christmas gift and was really excited about it. I trusted Ticketmaster so what can go wrong, I’ve purchased before, but there wasn’t any problem before of course. Since the Covid started they cancelled more than half of their events, which is totally understandable. What’s not is that they WONT give you your money back! My tickets was for almost 300$ and with everything what was going on, business went down and I really needed my money back. When I was texting them, their customer service was the worst I’ve ever experienced. They told me that I didn’t purchase tickets through them even tho I obviously did! I’ve purchased numerous tickets before even was selling them myself. I even sent them screenshots and they told me they didn’t get any. So they basically stole 300 from twenty year old girl who was unemployed and in a really bad life situation. I’m very disappointed and sad that some business like this still working and earning money on people like me..maybe some day it can be you too.

by Copper Key

Horrible app. Horrible website. Horrible company. Every time I’ve attempted getting tickets from TicketMaster, buying said tickets has been the worst experience ever. And if you ever get put into a waiting room of any kind? Sorry, there’s a VERY good chance you’re not getting tickets. Think you got tickets and are ready for purchase? Sorry, someone else had the same tickets as you and happened to click that buy button just one second faster. Well, there are resell tickets, right? Sure there are! But every single one was bought by a person looking to make a quick buck (and was for some [frequently changing] reason allowed to buy tickets before the public sale), and said tickets are now thousands of dollars over the original price! And it gets even better! These resellers are never gonna get punished for this or forced to lower their prices because TicketMaster got the money that they wanted and never cared! And if you try to complain or say anything negative? Surprise! You’re going to be ignored, and nothing will happen. Again. Horrible app. Horrible website. Horrible company. If you have the opportunity to buy tickets literally anywhere else, DO SO and save your money and mental state.

by Boonis609

It is painstakingly difficult for me and so many other people I have spoken to to get tickets on TicketmasterBuySellTickets/website. Recently, I registered for verified fan presale for a show, I was one of the first in line, and TicketmasterBuySellTickets took my money and gave it back saying it crashed and I couldn’t purchase the tickets. Then, we got booted back to the start of the queue. Finally, we get back in, and now it won’t let us purchase tickets that they say are available but then aren’t for some reason after we press next to continue with the purchase. So that’s frustrating in and of itself. But it certainly doesn’t help that the customer service is one of the most if not the most horrible customer service experience I have ever had. They don’t have their phone number listed online, and after we finally found the phone number, they won’t let us speak to a representative. They redirected us to the help section of their website which is useless and doesn’t have a way to message anybody that works there. Overall, the experience with this website is beyond unbearable, and it is so sad that they are leeching off of and stealing from teenagers that just want to see their favorite artists in concert. I’m very disappointed.

by Nsjsksbsksmsnsks

From the ticketing process to the actions of the company, everything is horrible!!! They have a official platinum policy mean after a current time if the tickets is in high demand ticket from ticket master themself, not even resell of stupid scalpers, the price go up 3 times it’s original price !!! So dumb only trying to make money not trying to connect fans with artists!!! They are also very bad with select fans to buy ticket, giving scalpers ammo to sell tickets for crazy prices!!! Their resell platform is also terrible, without many rules reseller are selling tickets 10 times the price legally just because they are using this horrible company!!!!! Using twice as a example many real couldn’t get in to buy tickets but scalpers just show got many tickets to sell for unreasonable prices and when you do get in official platinum prices are just crazy though the roof like 500 plus dollar for nosebleed and 1k plus dollar for floor seats in what world is this justified!! After a while they have official resell also selling for crazy prices, like what is this? DON’T EVER USE THIS COMPANY UNLESS YOU WANT DISAPPOINTMENT !!! -to Ticketmaster : not everyone is made out of money at try to connect fans to artists and not trying make as much as you want!!!!

by _CLL_

I have pretty much always detested TicketMaster. Their fees are outrageous, and their service is almost non-existent. I buy tickets through any other means when possible, and I have sometimes decided against buying tickets to shows I wanted to see when they were the only option. There was a show my husband really wanted to see on his birthday, so I just bought tickets from them for the first time in over a decade. It seems they have gotten even worse!

Outrageous service fees, then even more outrageous fees if you want a physical ticket! I went with the "free" mobile option, now I find that I may not be able to use it, because I can't log in to their app! I have the same error message others are reporting that has apparently been going on for a long time. I am now in their customer service queue to try to resolve this by next week (lol!). Perhaps their response time is so backer's up because everyone is worried about having reliable access to their tickets? Yet it doesn't seem like fixing their app is a particularly high priority.

The only way to do anything about this company's decades long disgraceful behavior is to complain about them directly to the shows that hire them (remember, these shoes are their real customers, not you... you don't have any leverage over them directly).

by Doez29

Very very disappointed with Ticketmaster. I was looking for Coldplay tickets and signed up for the presale. Kept getting emails etc saying I may not get tickets and I have to hurry once it’s my turn and then once it was my turn in the presale a clock was running down and I had 1 minute or so to complete the order. The part that I’m annoyed with the absolute most is that this scam company didn’t open all the seats for sale. Only the expensive ones and grayed out the entire top section saying no tickets available indicating they are already sold out. Because I really wanted to see their concert I took the bait and bought tickets for $250 each thinking and believing them that tickets are almost sold out. A day later they opened up the general sale and to my surprise I saw that all the grayed out seats were now available for well below $100. Even the tickets next to the ones I bought were $70 cheaper. What the heck Ticketmaster!!!!! This is absolutely disgusting and I will never ever in my life buy tickets from you again. Telling me I have to act fast and lying that tickets aren’t available and the next day you sell thousands of them is not ok. Never felt so lied to and disappointed with a company ever before. All the joy of getting tickets went away and turned into anger. Thanks! You have lost a customer forever.

by Mer B.

Ticketmaster does the BARE minimum it must to accommodate customers who need accommodations brood a disability or handicap. The website and app both are egregiously different to use for this purpose, and even when you do manage to find out what the seating will be like and what accommodations are available, my mother and I once arrived at the “accessible” entrance to an event we’d purchased accessible seating at only to learn that the only way to enter without taking a substantial flight of steps was to use a wheelchair lift. My mother doesn’t use a wheelchair, but she can’t easily take a large flight of stairs, either. Then our accessible seats were exactly opposite the accessible entrance, so after wearing herself out climbing stair with considerable assistance, she had to walk halfway around the coliseum to reach her seat.

After one or two other debacles using TicketmasterBuySellTickets, I finally drove from Cincinnati to Columbus and back again just to walk up to a ticket window and purchase tickets in person rather than pay a fee to Ticketmaster for the frustration and inconvenience of being treated badly for seeking an accommodation. I know I’ll have to use TicketmasterBuySellTickets again some day, and I dread it, because I never want to give them another cent for treating my mother so badly.

by Jamie1015

First off I understand that every company is having staffing shortages. With that being said, I typed in Monster Jam into the search bar, it came up, I chose my seats, & paid. Immediately after I paid, it came up that I have my tickets for Monster Jam in Ohio. Ok, well…….. I live in Indiana. Yes, I chose the wrong event. I would think that if the same event, on the same day, & at the same time they would make sure you knew which event you had chosen instead of everything being in “fine print” until after you hit the purchase button. I even purchased the insurance. I immediately sent an email and pretty quickly received one back saying do not send another email because it will mess everything up and blah blah blah. So I wait two days and hear nothing on what I can do. So my only other option is to “sell” my tickets through Ticketmaster, hope someone purchases them as well as taking a “hit” on what I paid because Ticketmaster has to make more money off of me, & then purchase the correct tickets for where I live because the event is in 2 days and I have to make sure I have tickets to this event. There’s no phone number to Ticketmaster. Everything has to be done over email and then it’s just a waiting game. So so so AGGRAVATED!!!!!!

by Modeltn

The tips are to be signed in before your event tickets go Onsale. However, upon getting on my app, I had to “verify” it was me before I could proceed to the queue even though I was signed in. I had tried to look up to see if the tickets I was attempting to purchase were part of the VIP package, so when I was done reading the extra info, I clicked the “X” on the pop up and it COMPLETELY took me out of the whole trying to find tickets area when I was taking part in a presale and had already waited behind 1000 people. I had to restart. Had to FOR SOME reason “authenticate” myself 5 more times because it wouldn’t let me into queue until I did that as it was trying to say I was already apart of the sale to get tickets, yet I couldn’t get to the tickets! Of course by the time I get back in- I had to wait behind another 500 people and prices were jacked up when I had already previously selected tickets at a reasonable price! I’m so mad I could throw my phone! This has happened to me previously before too where I get kicked out and have to then sign in again for trying to exit out of a “more info” area on what I’m trying to purchase. What is the purpose of telling people to already be signed in when it wants to “authenticate” you ALSO?!!!

by Vkng90

Unfortunately sometimes/often TM is the only option, so the frustrations with TicketmasterBuySellTickets don’t really matter in most cases. When it works, it’s super convenient to have the tickets on your phone, but I’ve had TicketmasterBuySellTickets crash on me several times at events which leaves me scrambling to get my ticket somehow pulled up (sometimes switching to the browser site works) which is stressful when you’re stuck outside of your section for restroom breaks or concessions runs. We’ve had issues transferring tickets to others via TicketmasterBuySellTickets too so whoever bought them is sometimes stuck running out with anyone else in the group who needs a break or lending them their phone. They also jack up the fees on the tickets so that they’re often 25% of the total cost—I understand that they deserve a cut for handling the transactions, but I hate that a 1/4 of what I pay goes to them instead of the artist or the crews doing the actual work to make the show happen. It is what it is, though. Can’t say other ticket apps are much better.

by WMM92308

The Ticketmaster site would not allow me to purchase my tickets using my home PC, even though I was logged into my Ticketmaster account. It kept giving me an error message telling me to purchase from a laptop or mobile device. The problem I have with ordering from my phone is that the mobile application does not allow you to select the specific seat location that you want. You have to take the 4 seats (or however many you are searching for) that the system finds for you. I was wanting our seats to start on an aisle and even though the website showed the aisle seat was available, the mobile system would only give me 4 seats beginning from inside & working out toward the aisle. So lame! I understand why they want to sell the tickets in that manner, but why not put the needs of your customers first & allow the customer to dictate what seats they buy? What is the point of leaving one aisle seat open? Don’t drive people to your mobile app, where the customer has less functionality (unable to choose seats).

by FromSyracuse

Having a line for all of the traffic is great but why show tickets available only to then say they have already been sold to another fan. It’s disheartening after two days this week of trying to buy tickets and even longer today to have spent a half hour trying to purchase tickets that were probably never available to begin with and end up just buying lawn tickets in the end because that’s all that is left by the time you’re done clicking all of the facade options. Just say they aren’t available from the beginning and I think people will be less upset. Having signed on both days right at 10: Am to finish at 10:30 to only end up with GA because I feel like the time was just wasted clicking seats that were never available anyway is really annoying and kind of bait and switch.

by Amb49

I bought 4 tickets months ago. I had opted for digital tickets. The day before the event, life happened, and we were not going to be able to go with the other couple. No, my friends did want to get TicketmasterBuySellTickets for a “transfer.” I told them I’d see if I could print the tickets. I searched TicketmasterBuySellTickets , and the notes looked fairly straight forward. WRONG!!! I had to hunt for each button, then it took me to a page with no buttons. NO BACK, NO NEXT, NOTHING! I had to start all over. When I finally got to the page (after 3 attempts) with the tickets, there was no “print” button. I tried to find it, and guess what, I had to start all over again - hunting for the right buttons, 4th attempt! After 45 minutes or so, I found the tickets again. This time I took a screen shot of each ticket. One of the instructions on the ticket said you must present the entire page. I printed them and now I am hoping our friends are able to enter the theater with these tickets. In the future, I will go directly to the box office, if possible, not Ticketmaster.

by Fudge7619

Used to never have a problem but...
I bought tickets to a Detroit Lions game on my Ticketmaster account but I used my boyfriends credit card. Ticketmaster charged the card but later I got an email that “something went wrong and you do not have these tickets.” I called customer service and they said the card was fraudulent. It wasn’t but they suggested maybe it was because it was my account and my boyfriend’s card. I tried ordering the same tickets the next day using my credit card (mind you that I’m buying 4 tickets and they’re good ones so it’s just over $2000). They charge my card (money comes out of my account) but TicketmasterBuySellTickets says your purchase was not complete. I again call customer service and they tell me that my card is fraudulent. It is not. I called my bank and asked about the charge and they tell me it went through and Ticketmaster wouldn’t be able to automatically determine if my card was fraudulent without calling the bank to see if it was flagged. They didn’t.🙄
I ask how I can buy the tickets when they keep saying all of the cards I use are fraudulent.
....they recommended that I use a 3rd card or buy them from the venue (which is about 300 miles away).
We each ultimately got our money back after 4 days of them holding the money but no tickets and apparently no way of buying them either.
There was a 3rd incident but I will spare you the details.
WILL NOT USE AGAIN!!
-former happy customer

by Polararg

Every single time I have been FORCED to use ticketmaster, it’s worse than the last. $79 tickets...magically become $101 tickets because of $22 fees PER TICKET, then they want another $9 per ticket for “insurance” in the case you can’t make it?!! Really?!!

On top of that, they want nothing to do with you using paypal. Try using it, and it’ll just bring you right back to the log-in for paypal. Go ahead, type your email as many times as you want...it will never go through before your time to buy tickets runs out. So you’re forced to type in your credit card info. A glitch? Maybe. But given that ticketmaster is trying to squeeze every possible penny from you, you honestly believe they want to share a payment fee with PayPal? Doubtful. Seems easier to just have a glitch that forces you back.

Oh...and try getting through without giving up your cell number. NOPE!! They want that too! Data mining? Most likely. Why wouldn’t they squeeze that potential penny from you too. Scumbags. I hope you rot in hell

by Not My Fault I Can't Walk

Ticketmaster should be ashamed of itself. I tried getting Handicapped seat on Tuesday at the presale and was told that “Handicap tickets “ not available until Friday morning when the tickets for general public went on sale. I opened my Ticketmaster app and signed in. I was very lucky land went immediately into que and by 10:05 I started to fill out how many handicap tickets I wanted. I only wanted 3 tickets. Was told that there was no Handicap tickets available at this time. After much to do I finally called the Hersey Giants Box Office to be told that they don’t sell tickets but I could call tomorrow and if there were any handicap tickets left I could purchase them on Saturday
I continued to try all day and the Ticketmaster site kept changing my 3 tickets to 2 and removed the Handicapped button
I have never had problems like this for other rock concerts in New Jersey or New York that sold out in hours. This concert is still not sold out!!! WHY CAN’T I GET GOOD HANDICAP SEATS FOR THIS SHOW?????
Mary Apuzzo
Lady that still wants to rock out but cants walk

by Lana Tooks

While it is unfortunately where most bands and artists put their ticket sales, there are way too many bugs, glitches, and failures all on their part. They try to give you the “best tickets” in the nosebleed section and later you find out general admission was and is still available. You can have tickets in your cart multiple times and get the same error message constantly saying something along the lines of “sorry, we had difficulties on our part, please try again later” and you’ll have to go through the entire process again. It’ll say that you can increase the quantity of tickets in your purchase but you can’t! You really can’t! There are also so many scams and so many other purchases that you just “have to make” because you used TicketMaster. Its fees are ridiculous, TicketmasterBuySellTickets is insane, and the website itself is a disaster.

It just keeps getting worse. Please try to fix this because so much of it is unnecessary and incredibly stressful.

by Spt14159

The entire Ticketmaster scheme is pure, unadulterated garbage. In a true free market, they would wither and crumble, but because they managed to corner the market on all major ticket sales, people who want entertainment have no choice but to deal with them. I imagine their entire board gets together on major ticket drop days to talk about the peasants they are scamming. You belong in the sewer with all the other refuse, Ticketmaster. If you were a person I would train Rocky-style every day just to gain the strength to throw you straight into the sun.
They release “presale” or “verified” tickets to more people than their app and website can handle and then are overwhelmed by traffic and provide no support. It took me over two hours today to purchase tickets because TicketmasterBuySellTickets would just sit and time out instead of processing my credit card. This has happened before and I understand there are certain shows with high demand but honestly? Get it together. If you’re going to charge such exorbitant fees, direct some of them to network stability or whatever the heck you nerds call it.

by AshBabe4599

I had 4 tickets transferred to me a couple days ago and everything went perfectly fine. I checked my account an hour ago and seen that my tickets were voided and it said that I had 0 tickets. I was freaking out so bad, I was crying because I paid a lot of money for the tickets and been trying to get them for months. They are for my boyfriend and his sisters and I which are die hard fans and they are a surprise gift for my boyfriends birthday... well I thought maybe if I logged out and logged back in, my tickets will be back, wrong. So I tried turning off and on my phone, wrong. I tried deleting TicketmasterBuySellTickets and getting it back wrong. After half an hour of having a panick attack, I was off TicketmasterBuySellTickets for a couple min, then I seen my tickets were back. I don’t know why they were saying it was voided but it was a very scary experience. I just hope nothing wrong like That happens again and I’m able to go to the concert with no problem

by BirdieHandler

TicketMaster: why don't you use some of the fees you slap onto every ticket purchase and pay for some user studies?

Here I am, a day after an event whose tickets couldn't be transferred out of TicketmasterBuySellTickets and I want to tell my friends exactly how much they owe me. How bloody hard is it to leave access in TicketmasterBuySellTickets ? That's just lazy implementation. What is the point of showing me a grayed out image of a past event but not letting me tap on it to open the 4 tickets on my phone for that event? Do some UX, please, to understand your users.

Also: what's with the huge number of 5 star ratings of TicketmasterBuySellTickets? Seems fishy based on a quick scan of recent reviews that are averaging 2 stars at most. Did you pay some service to make a bunch of high ratings? I was happy enough with my experience at the event (moving tickets to my Apple Wallet would have been even better, but whatever), but not being able to look at past event details is BS.

by EJD33333

Today I tried to buy tickets from my computer. My email and my password were saved. On three attempts I tried to get in and asked for an updated password to be sent to my email. Three emails did not come and then my account was “locked“. That email came through telling me that my account was locked. None of the three that and they did not go to my junk mail. Then I was on the phone for about 10 minutes waiting to talk to a customer person. He informed me that Ticketmaster likes to use Google Chrome. I use Safari on my Mac. He also said that they preferred to use mobile apps. Maybe everybody in the world knows these things but it delayed me 40 minutes getting my tickets. Maybe I could I gotten better seats I don’t know. But I give them a rating of two because of these inconveniences when I was already signed up with them and had what I thought was of functional account. I was so wrong!!

by Sghhjreghiurd

I think it goes without saying that when someone wants to buy something, they want to know the price of what they’re purchasing. As Ticketmaster has evolved their platform to keep up with the likes of StubHub and seat geek, hidden fees and the required analysis to understand the actual price when searching across sites has gotten increasingly cumbersome. Why does it have to take three clicks to be able to see the actual price I’m paying? Especially when the fees vary for verified resale and standard tickets, as a consumer youre left guessing what the price is until you reach the third or fourth screen in the process. It just makes it really difficult to compare prices, and it makes it that much harder to understand what you’re really paying per ticket. While Ticketmaster is clearly relevant as a gatekeeper to many of the events we all love and want to attend, and provides valuable service, I wish they would operate in a way that was more truthful and transparent.

by Aconibel

TicketmasterBuySellTickets is useful about half of the time. I’ve learned the hard way that I either need to download my tickets to a .pdf reader app and save them on my phone/iCloud, carry a laptop with me or print my tickets on paper, because if I rely solely on TicketmasterBuySellTickets to get me into an event that I’ve paid good money for and don’t have a back-up plan, I will have a hell of a time getting into that event because the tickets don’t always show up in “My Events” and there isn’t another option to view my orders within TicketmasterBuySellTickets .

Even on the website, I have to click on “My Orders” to view my tickets for upcoming shows/events. Otherwise, it just shows me a notice saying, “You haven’t purchased tickets for any upcoming events.” 🤯🤯🤯😤😤😤 Please fix this! Dealing with Ticketmaster is almost always a headache anyway. Might as well make something about it easier for customers to navigate, right?

by Rap Mama

Ticketmaster is great for the shows at local & smaller venues, & tickets are immediately sent to your email (for “go mobile” electronic tkts.) It stores your info so additional input is not required.
The problem is, for larger, popular concerts, TicketmasterBuySellTickets is waiting, waiting, “due to volume.” Many times, I’ve selected tickets, & proceeded to Payment, while waiting for the system to secure my tickets, after minutes, there’s an
Error message & no luck.
In addition, if prepaid parking is selected, concert tickets must be mailed along w/ parking pass (but this is NOT apparent,) the system just Will not Process your order. This also happened when I thought I purchased meet & greet tickets, waiting, waitinf, after 2 error messages, available tickets went from row C, to row V, so I saved $$ & bypassed the meet & greet, paid less & got front row tkts.
I’ve also had the say that tkts were not available, I released tkts purchased new tkts, & ended up getting charged for both sets of tkts.