Contact Threads

Contact Threads Support


Company Name:

About: Say more with Threads — Instagram’s text-based conversation app Threads is
where communities come together to discuss everything from the topics you care
about today to what’ll be trending tomorrow. Whatever it is you’re
interested in, you can follow and connect directly with your favorite creators
and others who love the same things — or build a loyal following of your own
to share your ideas, opinions and creativi.



Threads Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



Verified email ✔✔

E-Mail: android-support@instagram.com

Website: 🌍 Visit Threads, an Instagram app Website

Privacy Policy: http://instagram.com/legal/privacy/

Developer: Instagram




Privacy & Terms:

https://www.facebook.com/terms.php






5 Most reported problems 😔💔

4.6 out of 5
Eco Solutions
2025-02-06

Hello thread support team, please I'm reaching out in reference to my thread account, I have been have been having issues accessing my thread account has it kept on stopping and asking me to send a bug message to "Mi". Please I kindly request a review, thank you so much.

Mohammad Subhan Reshi
2023-09-16

sir, i have purchased (pack of 4) new wholesale summer T Men's collar polo shirts golf shirts men's business casual short sleeves Rs. 1149, we have received 02 no. geen pants. what is this

buggy and lacking important features

2023-08-02

by Becca111111111234568900

I was scrolling on my feed liking posts when I suddenly got banned for "spam" despite never even posting, only liking posts. I tried to contest the ban but then the app completely froze for multiple minutes. I restarted the app and now it just says there's been an error. I even deleted and redownloaded the app and it still has the same message that I cant escape. there's literally nothing I can do. I'm just glad I made the account with a new instagram and not my personal account because if my actual instagram got banned for no reason I would be even more mad. On top of this, the app itself is like they combined all the worst parts of twitter and instagram, and left out anything good. The feed is clogged with posts accounts from accounts you don't follow, there's no post notification tab, no translate button, you can't select text, you can't search for specific posts, interface is cluttered, I could go on.

Not really viable long term

2023-09-19

by Bijoubip

If the best thing that can be said for Threads is it’s a “safe space” away from Twitter/X “toxicity”, one really needs to look inward rather than to an app to make one feel better or safer. After that there is the issue that Instagram and Threads cannot be logged in simultaneously, the early stage of development, it feels rushed out and not complete, just basic and simple. And more. Check other critical reviews, all valide points. Will it improve before daily user count falls off a cliff? 50/50. My bet is Meta will eventually throw in the towel as you never get a second chance at first impressions. The daily user count is rapidly trending downward in close proximity to introduction when it should be climbing upwards toward critical mass. Not a death knell, but a leading indicator of judgement by users. Meta should be increasing daily user count at this point, moving the needle in a positive direction. If there isn’t a community of sufficient size to not just maintain but grow daily users there will not be momentum to sustain it. You can either “Grow or Die”. There is no in-between, balancing on the head of pin. It’s going to take an enormous effort/change and differentiation to set Threads apart from alternatives just to turn the negative momentum around. Crystal balling today, Threads looks set to join the Metaverse in Metas portfolio.

No Likes tab, no search feature, no bookmarks, no hashtags

2023-09-26

by Badkitty_

The threads app is the app everyone wants to love but they don’t give us any features that we need in order to love it. If you like a post, you have no history of your likes, so you can’t go back to it later. This is a privacy concern because you cannot track the posts that you liked. You can’t go deep in your settings somewhere and find this because it doesn’t exist. Facebook has always hidden features like likes in inscrutable settings that the average user cannot find. This is not a transparent solution. We need a separate likes tab and we need bookmarks for privately marking things. Also missing from the app are hashtags, anf any search whatsoever except for searching for names of accounts. There is no chronological timeline even though I thought that was promised in this version of the app, but it is not there in the update so far. Overall a disappointment of an app, unless you want to follow random influencers, sports accounts and famous people.


Have a Problem with Threads? Report Issue




Why should I report an Issue with Threads?

  1. Pulling issues faced by users like you is a good way to draw attention of Threads to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Threads customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Threads.


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