Contact MyFitnessPal Support

I am a paying premium member (not for long). Whenever I entered my weight, I kept getting this message asking if I’d like to change my goal weight to match the recommended range. I click on the “No Thanks” button and that should be that, but it isn’t. The next day when I enter my weight, I get the same annoying message (and you have to answer it otherwise you cannot proceed). Again I click, “No Thanks,” but the app doesn’t care. So I contacted support and they made me go through all these hoops and hurdles and (including a full reinstall of the app) and a week of email exchanges later, and they tell me, “There is no way to turn it off as your goal weight is right on the line of healthy. While we do feel it's very important to keep the message in the app to deter users who may be attempting to reach dangerously low goal weights, we do acknowledge that it's not relevant for a member like you who is still in the healthy range." In other words, they’re going to do nothing because you'd prefer to "deter users who may be attempting to reach dangerously low goal weights." So not only is this a poor reflection on how you treat a premium member like me, but also on how you treat your other members whom you choose to treat like children and tell them what's good for them and not let them decide for themselves by REPEATEDLY giving the same message and not stopping until they change their goal.

I’ve used my fitness pal for years, and I never had an issue until recently. Thankfully, I’ve also never had the misfortune of talking with any of their customer service representatives before these past few days. I’ve been unable to log into the app for quite a while now, which is extremely disheartening considering that I’ve been paying the exorbitant fees for premium access for quite a while now (off and on, of course). I tried requesting a password reset over 20 times, and I still have yet to receive any sort of email. Yes, my fitness pal, I’m sure that I’m putting the email in correctly, and yes I’ve checked my spam.🙄 So naturally, I submit a ticket. Here we welcome Frannie.🙂 After outlining the entire situation in my ticket, I get a generic mass-response type email outlining everything in the article which I’ve already read several times over. So I respond back telling her I still haven’t got a solution yet. To which she responds, “We have just sent you a password reset email. If you did not receive it, please let us know.” I wait a day, and still nothing. So I let her know twice, and, you guessed it, still nothing. Quite simply, I have no idea what to do now. I’m likely going to just have to request a refund for premium services seeing as how I can’t access the app on my phone or my computer. This is super frustrating and huge waste of time.

I consider myself very tech savvy and the user interface for this app is very confusing for me. My husband who also uses it is totally lost and I have to enter his data for him. What is confusing is searching for foods. Depending on which page you are on, the “scan barcode “ may be in a different place. When creating a meal or recipe, no confirmation a food was added and return back to add in the next food. Multi add should have the ability to scan too. It is also not intuitive to find your recent foods. When you put in a recipe, in order to actually cook the item, you have to edit the recipe to see the amount of ingredients to create it. The other disappointment is sharing meals, recipes, and foods with friends you have added. The ability to favorite individual items should be there that is used weekly or monthly, instead of having to scan the item again as the recent foods is not listed alphabetically. The developers suggested I create a Meal for each of my grocery items to find. I’ve done that, but again, my husband doesn’t have access to that, so if he eats something I bought, but I didn’t, he has to scan it too. This is not usable for couples or families that eat similar items but not the same. I’ve already paid for my premium. I’m not going to continue with my husband’s. $79 is way too expensive for the minimal features provided. Also, it doesn’t sync correctly with my Apple health and watch data. I’m constantly having to edit it.