Venmo is the fast, safe, social way to pay and get paid. Join over 83 million
people who use the Venmo app today. *SEND AND RECEIVE MONEY* Pay and get paid
for anything from your share of rent to a gift. Add a note to each payment to
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: PayPal, Inc.
E-Mail: [email protected]venmo.com
Website: Visit Venmo Website
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I would rate this an absolute 0 if possible. The app is fine until an issue arises. The first issue is that it takes days/weeks to get a response from support. The largest issue however is that on an app that is nothing but transactions from one person to the other they can’t access more than your information. I had a friend make a payment to me. this app in error took 2 identical payments of the same amount from my friends bank account. When she flagged the second transaction as fraudulent to stop it from going through this app froze both of our accounts. That is completely reasonable. Her bank worked out the issue and was refunded the extra payment that was taken, however the initial payment that was made went through and was moved to my bank account, this app saw this as a “we lost $500 and you will need to pay that back before your account will be unfrozen. No, she has $500 less in her account and I moved it to my bank. This is a normal transaction. After over 2 months of limited response and ABSOLUTELY NO HELP FROM CUSTOMER SUPPORT my account will remain unusable. Support eventually told me that what I am saying has no merit and my account will remain frozen. They said they do not have the ability to look and see if she actually made the payment because they can’t look at someone else’s account. How does that work to help any transaction if you can’t look at both people involved. This being said I will take my business to any other platform but this one.
If someone sends you money and you send that same money to others, or use that money at a point of sale…you should have no problem. BUT if you want to transfer money from your bank account to your this app account or vice-versa…it will take you a WEEK to get your money. They’ll take it out of your bank account and you won’t see it show up in your this app account for 3-5 business days. That means if you initiate a transfer after the cut off on Friday you won’t see your money for 6 days. No one takes 3-5 days anymore…Any other app does this almost instantly so why does it take this app so long? The customer service won’t give you any answers. They just read the information off of the website. I can read…and I DID read the information on the website before calling. I called because I want better information. Customer service cannot help you. They will just read from their script over and over again. You telling me it takes 3-5 days (over and over again) does me no good when I want to know WHY your process takes so much longer than every other one out there. The “it’s being verified” story doesn’t make sense with the technology we have today. Maybe it’s time to streamline your verification process??? Then I realized it’s a product made by PayPal. I had issues with PayPal and stopped using that a long time ago. Can’t call a pig a flower and expect it to behave like a flower. It’s still a pig.
By Rae Alexis
I’ve been using this app for quite a while now, and for the longest time I would have given it a 4 star rating, it’s a bit buggy sometimes and they hold onto your money for much longer than a typical bank transfer takes, but generally I didn’t have much of an issue with the app. However, that changed as soon as I DID have an issue and needed to reach out to customer service. Just be warned if you have to reach out to customer support for anything other than a replacement card, they don’t give their support reps more info than they have already given you. From what I’ve gathered, reaching out to support means they’ll just be giving you guess-work information based off the information you already have. This isn’t the support reps fault, but it does show this app has a complete lack of care for not only their users, but for their employees trying to provide customer service, no one has been set up for success here. If I could stop using this app I would, it seems to me that they care more about holding onto your money for 3-5 (almost always 5) days, not giving you any real information as to why, and letting their staff receive all the consequences and it shows. When I have a problem with my account I want to speak with someone who can give me real answers and this app just doesn’t have that. I’m not looking for someone to rephrase the information I already have, I’m looking for help. Do better this app.
By Jonathan Feldman
Aug 22 2022
I have been waiting days weeks months and they still won't give me my money back to my bank account once they saw money in my account they close it. I'm going to file a claim against venmo to get my money back.
By Alvaro Ocampo
May 31 2022
abquiero el codigo y no lo resivo nesecito entrar a mi cuenta
By Jennifer partin
Mar 20 2022
My husband has stole my identity and opened an account with your bank so that my income tax money would be deposited in your bank under my name and I've never made an account with you the only reason I found out is because your bank sent me papers staring the irs needed me to send them a w-9 whatever that is
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