Contact GroupMe Support

by Omihek

Make it more like Discord. And before you tell me to just go use Discord, I already do, but literally no one else in my family or community does, so I’m stuck on GroupMe for all the family and friend stuff like outings and parties and whatnot. Let us edit a message, or even delete a message we sent. What good is it to just hide the message on only my device?

Another thing I want is to be able to delete a one-on-one chat with someone. That’s all. I don’t want to “hide” it. I don’t want to “clear” it. I want to straight up delete it. It obviously wouldn’t delete it from their device, just mine. And then what would happen if they messaged me again? Oh it would behave like every other messaging app ever made and just create a new chat with the person on my device. And then when we were done chatting, I could delete it again, just like that. I don’t feel like I’m asking too much, but then again I’m no developer, so maybe I am. Maybe deleting stuff is near impossible. Apple somehow figured it out. I can delete any conversation I want from iMessage. But then they are known for their “it just works” way of doing things. You guys should ask them how they do it. Send them a kind, humble email asking them how in the world they figured out how to delete a one-on-one chat in iMessage. Please, do it for me.

by LzzFzz

I’ve been using GroupMe for years, only because I have no other choice. This app is non-functional. It is incompetently designed and frustrating to use. Up until recently you could not delete messages, and even now you can’t even edit them to fix typos. It’s ability to connect to a device is pathetic, regardless of how strong your wifi or cellular data is. You can’t share videos that are more than 15 seconds long, and gifs only work half the time. It regularly glitches out. When you post a photo set, it shuffles the order of your photos. And, when you try to look through photo sets, when you get to the end of one, if you keep scrolling it will take you through the previous set in BACKWARDS. ORDER. When you try to scroll FORWARD. How asinine is that?! And almost always, if you post a large photo set, and you’ve spent 20 minutes trying to comb through to find the perfect ones to fit within the post limit (10), after you hit send, they will simply not show up in the app, and you have to try again multiple times. These are only a sampling of the problems with this app. This app is BROKEN. DO NOT DOWNLOAD IT IF YOU HAVE ANY OTHER CHOICE.

by Meaghandoherty

I’ve used this app for the past 7 years of my life. I throughly enjoyed using it to connect with all different groups of friends regarding meet-ups, vacations, and other assortment of plans. It’s a great communicator in that sense to keep you informed with your various groups within your own life.
However, the past three years of my life, I’ve been constantly harassed by a friend who has gone a bit psychotic in the past couple of years and has been diagnosed schizophrenic and bi-polar. He will constantly create new accounts every day literally telling me “to kill myself” or “that my life has no meaning and I should just end it.” I wake up every morning to a new account sending me that same old message. I’ve tried countlessly to report the accounts or block them but the next day happens the exact same. It feels like a horrific groundhogs day effect. GroupMe support has never once responded to my feedback request or contact support requests.
It’s frustrating because I love using this app, but had to delete because I need to stop hearing hate messages from an ex-friend who won’t stop harassing me on your app.