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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
I noticed over the past year that I have been using Netflix less and have been really disappointed with their selection and layout. So I downgraded to the lowest possible billing option and have been great with it for months now. Layout: I wish that when I selected which genre I want to watch that it showed a years list. I like 90's suspense thrillers and kids holiday movies, 50's creature feature horror movies, and 80's action and comedy movies. But it's a bit hard to find with their made up titled sections and makes me waste more time searching than watching. And the search feature doesn't not show me all the movies in these keywords as only a few can fit on the search screen. Also, there movie selection in these categories aren't that much and I end up watching Crackle a lot more. Ended up watching Crackle and Freeform Channel for Halloween instead! I feel Netflix has too much Drama and Gore movies-not my cup of tea. I expected new seasons of "Sabrina the teenage witch," "Mystery Science Theater," and other such shows to be new and available for October but they were not. So knowing when to show new show seasons for holidays is lacking. Who needs the new "Nutcracker" movie in July!? Also, when am I going to see new "Mystery Science Theater" episodes? Love the new show!! Creature feature movies are really lacking on Netflix!! And when is the new "Bright" movie coming out!? This is why I downgraded.
Preview loop & music & Info & Passcode
I can’t stand browsing through titles anymore looking for something interesting. If I pause too long I have to deal with the noise and video loop. Music/noise is worse, but give option to stop both.
Why must one click done and then ok after entering ratings passcode override? 2 steps? It wasn’t great, but the app with older apple tvs was better at inputting passcode even before the added step.
Why with the TVOS app can I not always see all of the description of a specific episode or movie including language spoken when scrolling through episodes. I like scrolling through episodes current way better then old way where i didnt even know what season I looking at unless i scrolled to top. Just allow ability to get all the info. Put back a way to better exclude things on main menu I will never watch. For example I only like stand up comedy in a club with a group of people watching together live I will never watch stand up comedy on Netflix so please quit showing them to me. Others may love them. Make it easier for both of us. I have tried to give thumbs down over and over. You used to be better at putting shows in menu I may want to watch without searching or being hidden by a ton of stuff i will never watch.
Non-app issue. Quality Content has been lacking.
I don’t know who comes up with these updates for the app but they’re terrible. First it was the taking away of the star rating. Which means I can’t get an idea on whether the show/movie might be good before wasting my time watching. Now the latest nonsense of taking away the brief description of what the show is about. Instead it’s just a list of genres the show/movie falls under. I, like many other people, enjoy many different genres of shows and movies. For example I’m not going to watch a movie simply because it’s an action movie. It’s the same even for documentaries which makes even less sense. Say a documentary is on Egypt. How can I tell it’s going to be something that I’d be interested in just the few genre and descriptor words? It could be about things I already know about Egypt or it could be talking about new discoveries and facts I’ve never heard of. Whomever is making the decision to allow these ridiculous updates is awful I’m not saying fire this person but them and everyone else involved in these updates should be allocated to a new task within Netflix. My account alone isn’t keeping Netflix afloat so this isn’t any threat but I’m so close to canceling my account. It’s getting less and less worth the money I’m charged for it.
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