Google Drive app not working? crashes or has problems?

Google Drive Status

Published by Google LLC on 2023-12-05

Google Drive, part of Google Workspace, is a safe place to back up and access
all your files from any device. Easily invite others to view, edit, or leave
comments on any of your files or folders.

I have a problem with Google Drive

Are you having issues? Select the issue you are having below and provide feedback to Google Drive.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 0 Comments

No reports yet! Be the first to report an issue.

Common dislikes about Google Drive app

- No mobile app for Google Forms or Google Drawings

- Struggling to delete files

- Renaming files not affecting the file

- Streaming issues with videos not playing or stopping part way through

- Difficulty opening photos

Have a Problem with Google Drive? Report Issue

Common Google Drive Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Google Drive app on iOS and Android devices. Solve all Google Drive app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Google Drive iPhone Issues and Solutions

Google Drive iOS app crashes, not working, errors
Google Drive iOS app network issues
Google Drive on iOS has black/white screen

Google Drive Android App Issues and Solutions

Google Drive has errors/crashing/not working
Google Drive server network connectivity issues
Google Drive has black screen

Google Drive iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Google Drive app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Google Drive app crashes or not working on Iphone (iOS):

Close and restart the Google Drive app on iPhone
Update Google Drive app to the Latest Version for iOS
Uninstall and reinstall Google Drive iPhone app
Update your iPhone to the latest iOS version

Fix Google Drive on iPhone unable to connect to server/internet connection issues::

To resolve Google Drive network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Google Drive black/white screen (blank screen) on iPhone:

Follow the Google Drive iOS app troubleshooting guide Here →

Google Drive Android App Issues and Solutions

Fix Google Drive not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Google Drive app issues:

Force Stop the Google Drive App
1. On android, goto "Settings" » click Google Drive app. » click "Force Stop".

Update Google Drive to the latest version on PlayStore

Clear Google Drive App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Google Drive app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Google Drive.

Fix Google Drive unable to contact server/ Google Drive internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Google Drive » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Google Drive » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Google Drive on android.

Solve Google Drive black/white screens issue on Android:

Follow the Google Drive android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Google LLC, developers of Google Drive.

100% Contact Match

Developer: Google LLC

E-Mail: [email protected]

Website: Visit Google Drive Website

About this app

Storage subscriptions purchased from GoogleDrive will be charged to your iTunes Account, and automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period. Google Drive, part of Google Workspace, is a safe place to back up and access all your files from any device. Google accounts get 15GB of storage, shared across Google Drive, Gmail, and Google Photos. For additional storage, you can upgrade to Google Workspace or Google One as an in-app purchase. Easily invite others to view, edit, or leave comments on any of your files or folders. Subscriptions start at $1. 99/month for 100 GB in the US, and can vary by region. Subscriptions and auto-renewal may be managed by going to iTunes Account Settings after purchase.