McDonald's Reviews

by Elderly Gentleman

At about 10:15am I was thinking to go to McDonald's for breakfast. There is always the question of when breakfast is no longer served - app said 11am for my McDonald's. Great! I have more than enough time. So I get there at about 10:25 and try to place my order via McDonalds . I get an error that certain items are no longer available and those are removed. Darn, I'll need to select something else. I go back to the menu and it's the same menu with all the items available. Try to order again, unavailable. I kill McDonalds and reopen it to try to "refresh" the available items. Same menu, and trying to order many of these items still gave me the same "unavailable" message. At this point I am very frustrated and go to the nearby Starbucks instead.

I assume what happened is that perhaps there is a more limited breakfast menu from 10:30-11:00 even though 1) it said breakfast until 11, and 2) McDonalds was giving me the same full breakfast menu even at 10:35. What's frustrating is that McDonalds has the ability to understand the item availability since it errored during checkout, but apparently this information is not incorporated when "building" the menu that is shown. So it's basically trial-and-error to find something available. Perhaps McDonalds should lock down from 10-11am daily if it's not possible to serve an accurate menu during that time.

by Ashhart1020

I don’t even know what more to do about McDonalds... I guess I just won’t ever get to use the daily deals or use a mobile order since it has NEVER worked on my phone. I have an IPhone 12 Pro that has the newest software update and have tried over and over again to delete McDonalds and re download without any success. Even before I got the 12 Pro I had the X and for over a year now I’ve always gotten a message when I tried logging in that said “Critical Error has Occurred, App needs to restart.” I tried logging into an existing account that I had created a few years back and got this message every single time so I tried signing up for a new account and still received this message. I contacted McDonald’s via phone and someone in their IT department said they would “pass along the information to their developers and hopefully with the next update it would be fixed.” Today I tried to re download McDonalds again since it’s $1 fries for mobile users and I thought just maybe today it will work for me... nope! So now when I download McDonalds it just completely crashed and doesn’t even load. I have missed out on so many deals and feel beyond frustrated that I can’t even do a mobile order for pickup. I researched online and other people have had this same issue without getting it resolved. You would think that with McDonald’s being one of the largest corporations in the world that they would have figured out all these bugs and issues by now. So disappointed 😡

by ApShortcake

So the last couple times I’ve ordered, it makes it seemed glitchy not start with while ordering. Tonight I went through making sure I had my $30 order for my family with everything they wanted right before checking out, read it aloud, showed my hubby and all. Think nothing of it bc it said they had my order and we waited. Get my order and it’s barely anything.. so look at my order and what’s in the bag is right, but that order is what I ordered the last time I came through and the order that I actually went through making sure I had, never went through. So I ended up with more McDoubles than I needed and about 90% of the stuff I had to put on a second order to make sure my family ate. By then I was not in the mood and no longer wanted my food bc I’d have to spend more money than I planned if I got my meal plus the extra stuff, not to mention I carefully had put things bundled in meals on the order that should have went through and I had to do things separately now. By then it seemed like the workers were frustrated bc we seemed confused at our order and they just left our Icecream and everything in the pickup inside area even though I ordered curbside both times, even had to type in the 3. So much for trying to save money with McDonald’s. I hope you can fix the glitches bc this is a good app when it works.

by Goobertron12!

So I had a lovely experience with McDonalds yet again but this one tops it all. I went to McDonald’s today. I ordered through McDonalds because of the deals McDonalds has. I went through the process and got to the screen where it says curbside. I selected number 3 for the third stop. I wait waited 20 minutes only to go through the drive through to have them tell me that there is no record of my order. I showed the rude manager my receipt on McDonalds on my phone and showed my bank statement of the the exact moment when I bought food through their app. She refused to give me my order because she said if it is not in the system then it never existed. But having for forms of prove showing that I did proved her otherwise. She still would not give me my food. McDonald’s I not sure how you train your managers but maybe you need to go back and teach every single one about not just customer service but general manners. Also maybe teach them how to use McDonalds because no one in the building of all of your excellent employees know how to use it. Lesson that I learned today. Your app is garbage, it glitches and when I have 2 forms of proof showing I purchased food at your establishment, please have your manager refrain from insulting my intelligence and when they are in the wrong to apologize and say they made a mistake. All I wanted was food and know you make me not want to every close back. Thank you.

by Stupidity CIV

Overall I enjoyed McDonalds where I could customized my order specifically how I wanted it and could clearly see the price increase for each option - who wouldn’t more pickles for free or a extra slice of cheese for 30 cents. Also there are daily app exclusive deals and coupons like buy one get one that are great and makes ordering tempting. However; the issue and an app killer for me is the payment system. Last 3 trips I ordered and set up for curbside delivery. A few minutes latter McDonalds shows there’s been an error and I need to “go inside to see the cashier”, so in these social distancing days that means going through the drive through. When you pull up they can see your order but they say the Payment is still pending. Each time I check McDonalds and it gives me no option to retry payment or other options. So i tell them at the window to cancel the order and end up leaving with no food. I have now discovered that the charge later went through and still showed up on my credit card statement. So now I have wasted time on trips to the restaurant, no food, and yet still get charged. Now I have to spend more time on phone with credit card disputing the charges. I will no longer use this faulty app. My advise is to save your time and money and shop elsewhere, unless you wanna go through the drive through and pay double McDonalds price.

by WayneD420

I wasted time setting up an accout. I wasted time trying to set up an order. It goes as far as letting you fill out all your info, but won’t let you enter a card to pay for it. I tried 2 different cards, but the ‘save’ button stays grayed out. I tried placing an order which it allowed me to do. But again, I couldn’t pay, as it wouldn’t allow me to save the card info. I hit ‘place order’ figuring I’d just pay cash when I got there. McDonalds said the order was placed. Gave me an order # and all, so I figured everything was good to go. It (McDonalds ) said they would start the order when I got there and hit ‘Check In’. The only thing that came close to ‘check In’ was a button that said ‘I’m Already Here’. I pulled in to the parking lot and hit that button cuz nothing changed and it was the only option. Well... Of course McDonalds is now saying It doesn’t have my order or maybe I’m not close enough OR talk to a crew member. I ended up having to go inside and place a whole new order which I was trying to avoid! Then it STILL took forever for these people to understand what I’m trying to explain what happened! It was so aggravating, the whole thing! Then I have to put up with their condescending attitudes... Unbelievable...
And of course there’s no one around to help figure out the problem. So that’s the last time I’ll be going to McDonald’s any more. Who needs the aggravation?

by FlyingDog31

This review is long overdue and after not being able to use the only good coupon I have got on McDonalds in months because my McDonald’s that I always go to is no longer a “participating location,” I finally feel the need to write this review. McDonalds used to be SPECTACULAR and there were always plenty of coupons I could use daily and they were very good deals too! I was able to purchase food for myself and my family without breaking the bank too much. Then randomly one day they changed the entire app and removed all of the good coupons. Now there is one coupon daily (If I’m lucky two) and it can hardly be considered a “deal” as I’m saving like 30¢ rather than the $3-4 I used to save from a coupon. You can also get a coupon from this Plinko style game that you sometimes have to play a few times to even land something in the bag. From my experience you can play until you win however the $1 off coupon you receive after is normally never for anything I want so it’s hardly worth it. Not to mention it seems you have to use this coupon while ordering through McDonalds and sitting in the parking lot, which is not my preferred way to eat at McDonald’s. They should bring McDonalds back to its former glory so that it may have a purpose again because it’s current state is trash and I don’t even feel the need to open it as I wait in line at McDonald’s since I already know there will be no coupons worthwhile.

by ADROMO

Kind of funny how McDonalds lets you store payment info and do transactions, but when something goes wrong, there is no support. Good way to steal your money. Their solution is to just contact your bank and dispute it with them. They’ll do the transactions and take your money, but they want no part in giving you customer service for refunds lol. Such a good joke from such a large company. I’ve done the order from app and skip the line and wait at the stall for them to bring out your order. At two different McDonald’s I had the same experience. No one wants to bring out the food because they are lazy or short staffed so you wait 30 mins to an hour for your food. But your food is made, it is just sitting there getting cold. You can call the number on the sign, but sometimes they won’t answer or they will say they are short staffed because no one wants to work at McDonald’s for such low pay and they will try to get it out. 30 mins later you get your order and it is hard cold almost inedible fries, and a completely old sandwich. That’s where the non existent app support comes in. What do you do if your food is cold and inedible? You get no help on McDonalds for a refund. They just take your money and the McDonald’s that gave you the cold inedible food will say McDonalds is separate and they don’t deal with it. So this is a good way to have your money stolen from McDonald’s.

by Jennysub

I recently had to place an order three times because McDonalds timed out when my screen went to sleep. Thankfully it only charged me once.
I placed the initial order on our way to the restaurant. My screen turned off on the way there after placing the order. When we arrived at the restaurant there was no record of my order in McDonalds . My debit card was recently destroyed so Apple Pay was the only option until my new card came in. So I tried to place the order at the restaurant, but the entire app had timed out meaning I had to log in again. For some reason it wouldn’t log me in. I kept getting error messages. We were in a hurry so I had to leave the restaurant. McDonalds started working again when we got home and since my husband had promised our toddler nuggets, I went back out to get the meal (I really didn’t mind). Since I was having issues ordering at the restaurant, I placed the order at home and then drove over. Again, the order was not on record. Thankfully the entire app didn’t time out and I was able to place the order at the restaurant. Took them 25 minutes to get my food out to the car.
I doubt I will use McDonalds again. It was such a hassle and took so much longer than the drive through or even ordering through door dash. Other stores, like chick fil a, have figured out how to let people place an order before getting to the restaurant. It doesn’t seem like it’d be a difficult thing to do.

by $aver Of Cash

For starters, I’m generally against fast food apps because it’s typically faster to just order it in the drive through but I thought I would give the McDonald’s app a shot since they have some pretty good deals. I just wish McDonalds were designed a little better and the stores were a little better trained for mobile orders. One big problem I have is the unnecessary requirement to share your location. This just feels like a huge violation of privacy and for no gain. They want you to share your location and it actively uses it anytime you even open McDonalds . I can kind of understand it so they can estimate when they need to prepare your order and I believe that is their reason, but; 1) if it already tracks your location why should you have to click in McDonalds that you arrived at the restaurant? 2) since it is a fast food restaurant, most of the time your order should already be ready. I guess McDonalds just guarantees it? McDonalds actively tracks your location, and not request a location like it should if it wants that. The deals are kind of annoying because they cannot be combined and can only be used once per hour. Overall, McDonalds just feels like a way for McDonald’s to steal your information and takes a lot of work to save $1. McDonalds doesn’t even improve the ordering process because some stores will have problems finding your order

by B1G82307

It’s mind-boggling how an app is promoted for a fast food joint but yet not have everything on McDonalds Menu as the “restaurant” would. I searched through McDonalds , through the “deals” and it was simply not there. I go to the “restaurant” and it’s available as an option. The two need to be synced for optimal experience for the user. Update (1) - now when you Checkout and state you are at the location for pickup, it wouldn’t allow for me to select an option of how I want to pick up (curbside, drive-thru, etc.). Small item as such needs to be fixed.
Update (2) - now it seems the Meals are “synced” along with the option of how to pick up BUT one outstanding issue still remains - When the location is to make the food. It won’t allow you to do it while on route or close by. Nope. You have to select it while you are in the parking lot of the location. Why is that bad? Because when you select to pick up in store, the food is still not ready. At times, the folks on the line get their food first still. Pickup for Drive-thru…well you would have to wait if there is a long line (still!). “Curbside” - similar issue as pick-up in-store option. Food is not yet ready.

Another main competitor allows for the food to be made ahead of time - when the user selects it. Make that happen and you may just get a 5-star rating. Until then. There are still better apps out there.

by ScalTrojan96

This started out as a great app, but now, no longer deserves 4-5 stars. They’ve done way too much to make it all fancy, that it makes McDonalds work so slowly, when navigating between the different functions, especially when it first starts up. Also, annoying that certain deals are scan only, mobile only, deliver only...a deal is a deal. Why should it matter if we use it on McDonalds , at the restaurant, or delivery? And stop the restrictions on using one deal for a certain amount of time!!! If I wanna use a deal, and get back to the end of the line to use another deal, I should be able to do so like McDonalds allowed you to do originally! The new updates have not made anything better, but instead made it more buggy. I’ve never had to keep logging back into my account before, but now it seems like McDonalds can’t remember my login, even if I had already logged in 10 minutes prior, which is very annoying when you’re already in line and waiting for the now slow app to load up and then show the deals, with people waiting behind you. There should be a face/finger ID or stay logged in option. And I agree with another user, if I make an order from my phone and want a friend/family member pick it up, there should be a way to do that. If a super basic Little Caesar’s App can do that, then why can’t this one?!!!

by Rendaphillips

Soooo...it sometimes works like it should, but it’s still buggy. And...I’ve experienced that the employees at various locations aren’t well trained with mobile ordering. On more than one occasion I’ve tried to pick up my order in the drive-thru, but the employee couldn’t close it out on their end. My card ends up getting charged several times, and I don’t get my food if I don’t have a way to pay for it on me. Therefore, I usually opt for curbside, which I don’t like doing either. I hate having the employees have to bring my food out to the mobile pickup if the weather is bad. Plus, if the order is wrong, then they have to go inside and come back out.

One feature that is problematic with mobile ordering is that whatever phone you place the order from has to be the one arriving at the location because McDonalds is tracking the phone. Almost all other mobile ordering apps don’t do that. For instance, if another family member is out and about and I’m sitting at home, I can’t order from McDonalds and they pick it up. It tells me I’m not at the location. That’s annoying.

Lastly, the coupon deals are clunky. The coupon codes differ for each location. Therefore, you have to make sure you have the right location selected to get the correct coupon. It’s cumbersome the way that works.

by Mrs Thunder 21

I’ve been using McDonalds for a couple months now, and it has become increasingly frustrating. Yeah, you gain points quick and there are good deals on there, so overall I would say it’s worth having, but the glitches are too much. For starters, every single time I open my app (unless it’s multiple times in one day) it says I’ve been logged out due to an error, and have to log back in again. It is just a few clicks, but it’s beyond annoying, especially when you’re trying to get food from a fast food restaurant, well, fast. Secondly, there have been countless times I’ve had to completely redo an order because a promo/deal was not longer available at my location…even though it takes me literal minutes to order because most of my stuff is saved. If it was no longer available, why show it as an option? Finally, the stress with workers not wanting to honor deals when I don’t do mobile ordering is terrible. 90% of the time they scan a reward they say it’s not valid, just to have a manager have to come and tell them how to enter it manually because it’s an app issue not a promo issue. I’ve come to use it less and less because saving a couple bucks really isn’t always worth the frustration and work I have to put into something that supposed to streamline and make a process more efficient.

by A User You're About To Lose

I have had the McDonald’s app since the beginning and always been an advocate and even encouraged my friends to get it. The thing is I don’t eat anything at McDonald’s besides fries and salads items, occasionally I may get a dessert or chicken item. In the beginning I was really able to take advantage of the $1 fry deals and the $3 off $10 or $1 off $7. As of recently, about 2 months, those deals are no longer there so I really no longer have anything to gain which is quite disappointing because I do love McDonalds and have been such a fan. I just purchased some items that would have been $4 less had I still had my regular deals. If these new changes to McDonalds will be permanent I only wish McDonald’s would consider deals that are frequented by consumers so that they can be tailored and continue to be taken advantage of. Also consider dietary needs and restrictions I used to have 10-20 deal to select from now I have 3-7 that I know I will not use. For example, I have a free any size soft beverage deal in my app right now, I can’t drink soda so I have no use for such a coupon. I have a $1 off a quarter pounder or Big Mac, also something I can’t have so it will go to waste. Then I have 2 others for a total of 4 deals that I cannot even take advantage of. Disappointing, especially because I know how great it used to be.

by Britain W.

Regular updates actually do make improvements to ordering (really glad to see drinks ordered by type in the latest update instead of a ten page long menu of every drink in every size), and the CS team was responsive the one time I contacted them.

The sheer scale of McDonald’s locations almost makes a single app a foolhardy idea, but this one works a lot of the time. When it does, it’s fantastic - I like being able to see what’s on a sandwich and specify no (or extra) of a topping, and the Deals are often really good. I also love being able to park in a curbside spot and wait with my radio and AC, rather than wait in the store or at the drive thru lane.

The problem is the menu in McDonalds , which appears to cover all markets and includes items my local stores don't offer. Sometimes it stops you before you place the order, and other times the order just errors out with no explanation. So be wary of ordering any items you wouldn't see on the store's displayed menu, like Sweet Chili or Szechuan dipping sauces, or the Oreo Frappe, which is in there even though my local stores act like it doesn't exist. (And come on, just make me a Mocha Frappe and sprinkle some Oreo crumbs from the Flurry station in it. It's not like the ice cream machine is working today anyway.)

by Yelpcertified

I’m a mega coupon fanatic. Every time I go out I’m always paying for more than one. So coupons have saved my wallet a substantial amount. McDonalds started with a bang. The coupons constantly changed and were always very valuable deals. But with the years passing, I’ve only saw the deals get more and more limited and you’ll only save 50 cent on a 10 dollar order. And when I say limited, I mean it. I’ve had the same coupons for over a year. With very minor changes. But those changes happen every 2-4 months and are gone within a week. The only deal that makes McDonalds worth having anymore is the bogo for 25 cent on the quarter pounders. This one still saves the hole in my pocket. But then I’m limited to eating a quarter pounder anytime I’m at McDonald’s. Which I wouldn’t complain about normally but after a year, it’ll burnout, trust me. It’s just very disappointing to see something that was so good turn into something so bad. I very much hope the developers will look into the main aspect of McDonalds a bit more. Till then, if anyone feels the way I do, you can check out the Wendys app. They have incredible deals that change almost weekly. I’m actually on my way to get a burger,fry,drink,chicken nuggets and chili cheese fries. All for the price of one McDonald’s quarter pounder. I hope I can say something similar about the McDonald’s app in the near future.

by Christa@TGH

I work at a large hospital and walk by this app which is by the entrance to the hospital on my way in. While in the parking garage I will place an order for two hot mocha McCafes for pick up on my app. I then walk to an area where I get a face mask and have my temperature taken then eneter the building. This is around 8:00 am. If I’m lucky someone will be behind the counter to help me. My order is never ready and I always have to wait for my coffees to be made. Meanwhile people are coming in behind me placing orders, getting their food and drinks and leaving. There are also times when I walk into the restaurant and not only is no one behind the counter, no one is anywhere to be found, not even in the food prep area. I have to call out or shout so someone will come out from a closed door to wait on me. Then again I have to wait for my coffees to be made. I got the McDonald's app hoping my order while placed in advance would be ready for me upon arrival. Not once has it been. I skip paying since McDonalds has no problem taking my payment. I wish your service was that efficient! But it isn’t! I have found my experiences dissapointing and frustrating! A waste of time which has caused me on several occasions to be late for work!

by Ajfred3

The McDonald’s app has been great generally over the years. But when they change it you lose earned rewards. I’ve done so many times, the worst recentlyWhen they changed from my café rewards to the regular McDonald’s rewards. In the past for every five coffee drinks you bought you would get one free. I had bought coffee almost daily on my way to work and hardly ever redeemed them. At one time I had over 28 or 29 mccafé coffee’s to redeem. Even though the expiration date had passed one day I noticed seven or eight of them had disappeared. So I started using them. I built them up again and again and use them here and there. Maybe a month ago I had 22 Mccafé drinks and they change McDonalds again to rewards instead of the café drinks. I checked McDonalds and I were seven showing four or five of which had to be redeemed within a few days or they would disappear/expire. I didn’t have time to use the mall and ended up losing four or five of those. If you figure those drinks run an average of 4 to 5 dollars each and lost a couple hundred dollars and drinks over the years. And I bought a couple hundred coffees a year from McDonald’s. For many years... this has made me much less trusting of the McDonald’s app.

by ToRoom101

This is clearly the best app I’ve used for any fast food restaurant. It works. And I don’t mean just McDonalds on your device, but the back office operations that are required to fulfill your order.
The worst bug I experience is after one picks up their food. A day or two may go by, and then when I open to use McDonalds again it hasn’t cleared out my past fulfilled order, and it automatically reloads the past order into the cart. Then I have to go manually delete every item that I ordered before, so I can make a new order. Not a giant problem, more like just annoying.
Not a formal bug, but a design error IMO, As I wish they made it easier to add condiments to an order. I think it should be the last thing selected before a person confirms their order. It’s easy to forget to add the condiments, then when I pick up my food I ask the personnel on duty for it, and although I get it, I can tell it’s a tiny annoyance for them - a break in their flow.
Regardless, I’m impressed and happy with it. The formalized “menu hacks” feature to be released soon sounds awesome.

by Roxxxyp808

The reason I liked McDonalds was the convenience of ordering food for my kids if they’re hungry and I’m at work. They can walk over and pick up their food, and I pay right from my phone. Convenient right? Nope! I ordered from work one day, it was a little confusing and I had to hit back a few times to get the location right, or so I thought... well my daughter walked over, I screenshot and sent her the order confirmation. She’s waiting and they say no order. So I check the order again and it said it was ordered at another this app down the road and I KNOW I clicked the right this app when I placed my order. Anyways I called both this app to see if they can transfer the order and they were NO HELP! Told me I needed to call the contact number on McDonalds , well I did and was told that the charges are pending but it won’t clear since I never picked up my order. Today I look and see the charges cleared for $20 worth of food that I never got and this app knows it was never picked up and that I was totally scammed! I call again and I am told I need to dispute the charges with my bank. Are you kidding me? McDonalds is a joke and so is this app. Deleting and never using again! I’ve been using the Starbucks app for years and never had problems like this. McDonald’s ripped me off of $20! You’ve been warned, do not use McDonalds because even if you don’t pick up your food, you’re charged and they don’t refund you.

by ChiTownMo

I've been using the McDonald's app for about a year now and this is literally one of the worst apps out there and it really doesn't and hasn't improved, even when you update McDonalds . I have some problem with McDonalds probably about 50% of the time I use it.

#1 - McDonalds won't complete my order so I have to go in and pay without using McDonalds . #2 - For the longest time, if I used a free drink coupon, McDonalds wouldn't let me order a large. The only size it would let me order was a medium. #3 - I order something. Go to get it and would be told that the this app I ordered from does carry that particular food/drink item. #4 - Always *always* says the closest this app is one that is not at all even the closest and McDonalds will do this even when I'm literally around the corner or even parked in the actual parking lot of another this app. #5 - the map feature will not show any other this app other than ones within a 5 mile or so radius. About a month ago I wanted to go to a McDonald's just outside of my city of Chicago and it would not show any McDonald's on the far north side of Chicago or in the suburbs at all.

Those are some of the issues I've dealt with that I can think of off the top of my head but I'm sure there are more. It's just a bad app overall and I can't believe their IT department is allowed to do such a bad job on McDonalds.

by KawaiiChan643893

This review is long overdue and after not being able to use the only good coupon I have got on McDonalds in months because my McDonald’s that I always go to is no longer a “participating location,” I finally feel the need to write this review. McDonalds used to be SPECTACULAR and there were always plenty of coupons I could use daily and they were very good deals too! I was able to purchase food for myself and my family without breaking the bank too much. Then randomly one day they changed the entire app and removed all of the good coupons. Now there is one coupon daily (If I’m lucky two) and it can hardly be considered a “deal” as I’m saving like 30¢ rather than the $3-4 I used to save from a coupon. You can also get a coupon from this Plinko style game that you sometimes have to play a few times to even land something in the bag. From my experience you can play until you win however the $1 off coupon you receive after is normally never for anything I want so it’s hardly worth it. Not to mention it seems you have to use this coupon while ordering through McDonalds and sitting in the parking lot, which is not my preferred way to eat at McDonald’s. They should bring McDonalds back to its former glory so that it may have a purpose again because it’s current state is trash and I don’t even feel the need to open it as I wait in line at McDonald’s since I already know there will be no coupons worthwhile.

by DagmiMist

I order and pay with app when I get to pick up from the Center st location in Manchester, CT I was told they couldn’t give me what I ordered unless I paid more. Really???? Why did McDonalds allow me to choose the options I did if it wasn’t going to go through at pick up. The manager told me he will refund which will take 3 days and I had to pay AGAIN right now for my order eventhough my “correct” order was less then what I originally paid. Doesn’t make sense AT ALL. I feel it was no way my fault the mobile and pick up locations does not do things the same way and “the manager” couldn’t honor my Mobile order the company would be losing too much seriously $2-3 is too much to honor. Complete BS. The manager then refunded me before even coming to an agreement on if I wanted my order or not but get this he only partially refunded what I paid I had to waste my time go back again to get him to do it correct. What a waste of my time kids at that point was upset all they wanted was their ice cream but instead they end up with a ruin night. Needless to say I did not order there or will ever again. It’s a shame especially when we order from that location at least once a week and well over $20 each time. Over bad management and the ability to make a regular customer wanting to return next time. Def will not be using Mobile order again don’t want another ruin night!!!!!!!

by Nicko_19

I hate that you can’t view available coupons unless you’re at a McDonald’s location. I understand they’re different depending on the particular restaurant but why can’t I select the restaurant and then view their coupons? I would order McDonald’s way more often if I could see the current promotions beforehand. Now the only time I use McDonalds is if I’m already planning to eat there. In the earlier days of McDonalds it was possible to view coupons and that actually made me go order food when I normally wouldn’t have that day. If there’s a good deal I will make a special trip just to get it but now not knowing what’s gonna be discounted, I just don’t go because it’s not worth it if there’s nothing I want with a coupon when I get there. I thought the whole point in a coupon is to attract customers to your store but this is costing you customers by keeping them hidden. Yes there’s coupons for mobile orders but they’re always different from the normal coupons. Sometimes people don’t want to or don’t have time to use the mobile ordering and be their own cashier and ring up their own order, then process their own payment. This is just to cut down costs on the need of actual employees if people put in their own orders. What’s next? Am I supposed to package and bag my own food like we have to at the grocery store now? Hell, I might as well go back to the kitchen and cook it too. At least then my order will be right.

by 7dino7

I really like McDonald’s food, but what I hate more than anything about McDonald’s is their stupid double lane drive-thrus that they seem to have built everywhere now. From drivers not knowing how to line up in a fair way, to drivers just being plain jerks and not letting you merge, to the store getting orders mixed up (I have inadvertently paid for someone else’s meal before realizing it). It’s a horrible experience that simply discourages me from going to McDonald’s.

So I thought ordering through this new app would solve that whole debacle and make for a faster, more pleasant experience. Unfortunately, I have yet to be able to successfully order anything. I added one of the daily deals and then tried to order an additional burger along with it, but could only select from breakfast items (it was definitely past breakfast time), so I gave up for that day. A few days later, I tried ordering again, but when I tried to add a new deal, McDonalds says I can only add one deal per order. Sure enough, the deal I had added before is still in my bag, but expired and I couldn’t for the life of me figure out how to delete it (I’ve since figured it out, but well after the fact). In addition, I could still only pick from breakfast items (again, it was definitely lunchtime) no matter what I tried to do. In short, McDonalds has been completely unusable and I continue to not want to have anything to do with McDonald’s.

by Minno Mama

I’ve now attempted to use this 4 times. The order goes through fine, so maybe it’s actually just the employees in my town, managers included. The first time I used it, they said they didn’t have my order, and then charged my card 2 hours later for the mobile order, after I had already placed and paid for a new order at the store. I tried a different location, the first time the manager told me I had failed to pay for my order so I needed to drive back around to the first window and pay. There is NO OPTION but to make payment in app. The third time, not quite as bad, I had to drive up to the window and tell them my order so they could find it. Third time? I was told repeatedly they didn’t have any mobile orders, I had to go inside to straighten it out. Understand, THERE IS NO WAY TO CHECK IN UNTIL YOU ARE AT THE STORE. It uses GPS to track your location and it won’t check you in until you are almost in the parking lot. I know, I’ve tried. You literally cannot order from the wrong location, so THEY HAVE TO HAVE YOUR ORDER IF YOU CHECK IN. Even now as I type this, they don’t show my order as complete. I picked up my order 22 mins ago, according to my receipt, yet the blue bar at the top of my screen tells me they are still tracking my location! Seriously, if you are going to put the time and effort into making an app, take the time and effort to train the employees how to operate the system.

by Ntfreak

Over engineered and poorly executed. Downloaded McDonalds and placed my first order. We were good up to this point. After placing the order and paying with Apple Pay McDonalds went to a page that told me I had to tell McDonalds when I was close so that the order would be prepared. No option to simply say be ready in 30 minutes. My plan was to place the order and have someone else pick it up. Not happening if I have to tell it I am close using my phone. Drive to McDonald’s where McDonalds tracked my location. It did not automatically submit the order for preparation when I was near so I am not sure why they needed to track my location. When I arrived I pressed the I am already here link in McDonalds . It then popped over to a screen telling me I had to select my pickup option. Unfortunately the screen which I assume was supposed to have options was blank. The employees at McDonald’s had no idea what to do and didn’t really care either way. Restarted McDonalds several time but always ended up on the same blank pickup options screen. I was able to cancel the order and reorder from the kiosk inside the store until that failed when I tried to pay at the kiosk. Took me twice as long to get lunch as it would have to just walk in and place my order at the counter. The reason I rated McDonalds so poorly is not only that it failed to perform but that McDonald’s is capable of so much better than this.

by Scottbender83

Me writing a review of McDonalds would be almost as bad as you asking me to review the quality of service at your store in Moorestown NJ. Both are equally as bad. I've found countless stores that get everything right all the time but never one like mine. How is it possible to screw up one customers order ten times in a row? Statistically with all the other customers it is impossible. Just like it should be impossible for McDonalds to fail loading every time I try to use the deals section at prime hours but it does. And only then. Works just fine at two in the morning or ten at night. Go figure. But like I said you don't really want to hear all that from me. You need to wipe that location off the map and start with a new store. Building and all cause it must be cursed. And I've written to HQ and to the actually owner plus the manager for luck. Never heard back which really disappointed me. So now instead of going there several times a week I go to Wendy's or Burger King. And on special occasions I will go to McDonald's but after the attitude the woman gave me at Moorestown I'll probably stop doing that. I broke a cardinal rule. I asked for tenders after nine at night. I once asked at eleven and thought the guy was going to hit me. You'd think if something is that popular you'd order enough to cover the entire day. I guess McDonald's isn't smart enough. Cause that isn't a Moorestown issue. That happens at all of them.

by Whattheworld100

I enjoy using the McDonald’s app for the coupons & placing my order. I will only give 2-stars because customizing your order they way you need is VERY LIMITED & stingy. For example, whenever i want to order the McChicken, there is no option to add onions on the mobile app & I really want the onions (both dehydrated one & fried one) & I have to go inside & order to cashier. If I order fries, there’s no option to order few side of sauces. If it’s 6-pc McNuggets, there’s only one choice for one sauce, not two, three, or all sauces. McDonalds should allow the flexibility for customer to have ALL OPTIONS TO CHOOSE ALL the available veggies & sauces that McDonald’s offer. Like any mobile food app, it’s customers buying the food & should have choices to add-in whatever they want. Even if it’s cost 10¢.
Another thing is to have a waiting time to pick up food. so often I use McDonalds & pick up curbside, I waited 20-30mins for my food & it’s not busy with drive-thru or in-store. Lastly, if ordering a McCafe drink or ice cream, often I’m told there’s no supply of the drink or the machine is broken or already clean that can’t use anymore for the day. Please add an note indicator that the restaurant items: food, drink, or sauce is not available or will be available soon. If McD can fix this, i surely will re-review with 5-stars.

by Corykku

McDonalds has come a long way and provides what you would expect from it. The deals are useful as well. My one-star off may be more of a problem with implementation on the restaurant level. McDonalds doesn’t save a whole lot of time because you have to be next to the restaurant to check in anyway. I understand something could come up and prevent you from arriving to receive your order... but with the Starbucks App your order gets started right away (now that app has its own problems, half the time it can’t find the store I’m 2 blocks away from, but that’s another review). Because of this I find myself getting breakfast sandwiches at Starbucks more often even though I would prefer the fresh cracked eggs at McDonald’s. Maybe put a disclaimer box that people can confirm/check when they order that stipulates that if they are unable to pick up their order within 20 min it will be discarded with no refund offered. If you enter a busy McDonald’s nowadays it takes a whiiiile to get your food. Usually I’ll confirm that I’m at the restaurant on my app but then sit in my car for 10 min before going in -and sometimes end up waiting another 10 min anyway! Just can’t win. Maybe McDonald’s menu is just too big for them now.

by Curvie

I have found McDonalds to be very useful to avoid long drive-thru lines or having to go inside a store - the closest store near me, for example, is notoriously slow. I like pre-ordering and pulling to a curbside pickup spot to wait while I relax. I also like the discounts. That is worth 5 stars. But the reason I (originally) give McDonalds 3 stars is that I've had about a 75% success rate using McDonalds due to a variety of issue. Here are some problems I've encountered at different times and different locations: App said a store was closed (it was 11:30 am and store was very open), McDonalds wouldn't let me enter a curbside pick-up spot so I had to go in to get food, one store didn't have a designated pick-up spot at all and one time I ordered and paid for two apple pies (in app purchase) but upon delivery the store said it had ran out of apple pies so I got unwanted cherry instead - is there a way to know this before I order and pay? Overall I will continue to use this nice-to-have app.

Updated: I have deleted and re-installed app and no longer have issue with entering curbside pick-up spot being missing.

2nd update: growing much more happy with McDonalds. Last several uses have all been spot-on with no issues and fast curb-side delivery results thus I’m moving rating to four stars.