Say hello to our redesigned United app.
With our everchanging environment and
the need more than ever to empower our customers with more ability to self-serve
and stay informed, we’ve worked to enhance our United app to deliver
information more consistently, timelier and easier than bef...
Delays and cancels, Excuses and lies
11 delays on our flight down from Sioux Falls to San Fran for a memorial service of a friend who passed away. Then they cancelled after midnight. Sent a crew from San Fran to pick us up but they ‘went illegal’ the ticket agent said. Did not put us up in a hotel and had to sleep on a chair in the airport. Then had to switch airlines just to get a flight out then next day. ON THE RETURN FLIGHT days later they started the delays before we even got to the airport. Went right to customer service when we found out this would make us miss our connecting flight. They said they booked us on the first flight out in the morning, but that was a lie. When we got back to the Denver airport they had not booked us and we were just on stand by for the next night. They did put us up in a hotel that smelled like skunks, after waiting for 2 hours to get to it. Ended up losing 2 full days in the airports because of United. This was our first and definitely the last experience we will ever have with them. Nothing but excuse after excuse, from maintenance, mechanical, fuel spill, you name it. Also said it was weather related but there was blue sky where we were flying into. When I told the ticket agent that excuses are one thing but lying about booking us on other flights are another, she got up and walked off. Wasn’t mean with her, just flat exhausted and at my end. Just stated a fact in a calm, quiet voice. Never, never, never again.
First time with a terrible experience
I was paying for a flight and had to come to another airport to get a flight because one of the company employees told me I was late for checking (I was on time and I had 15 minutes yet) and while I was waiting him to see what was going on, someone else came 10 minutes after to help him. After 10 more minutes, while he understood the mistake, my flight was gone. After that, I took a plane with no internet from DC to Texas (I was paying for it and instead of telling us that they were having some issue, they kept saying that the issue would be solved in a fez minutes). Also, I was paying more so I could have a seat with a window view, but they put me in the middle seat. Coming back, they’ve changed again my seat for a middle one very on the back of the plane, without plugs and where I couldn’t almost fit my legs (and believe me, I’m a short guy). This flight was also paid to have a window view and plugs to charge my phone. On that time, we had internet, but I couldn’t use it because doesn’t matter if you plan ahead with them and pay more, you’ll seat whenever they want you to seat. At home, it took a long time and many calls so they would give me my money back for the seats I’ve paid for and the internet I was never able to use. And about the app, it was normal and it got my entire battery while using it.
Disorganized, confusing and not convenient
This app is not only not user-friendly but it’s counterintuitive. Why do we have to search all over the app just to check in for our flight why do we have to type in our last name when we’re already signed into the app and why do we have to search everywhere to pull up our boarding pass, why do we have to click link after link in order to access the flight information - no one appreciates you rearranging everything every couple of months. This app is one of the worst flight apps I am a frequent flyer and this is by far the worst of all airline apps. How would you like it if somebody snuck into your room and rearranged everything and then you can’t find anything- well that’s exactly how it is every time I open this app and you’ve updated it. You still haven’t found an easy solution - there’s only three things we need from this app one, east check-in and easy access to a boarding pass. Two, easy access to the boarding times and to see flight information, standby information etc. And three, the information on where to go for our gate. Currently, the boarding pass doesn’t even have the gate information and there’s too many links and too many options. it’s unclear, unorganized and confusing. Whoever you hired to create this app was obviously an amateur.
United doesn’t give you the heads up that your transatlantic flight won’t have screens for movies
When they send you your confirmation email they should give you the heads up that you need to bring a device for each of your kids for your transatlantic trip, AND that you need to have pre-loaded that device with the United App. We were traveling in Spain, and my data plan when I travel is limited, as it is for most travelers. And suddenly I’m facing a transatlantic trip with no movies for my kids. Which is fine if I know ahead of time, but not if we’ve all been trained for decades that transatlantic trips have movies for kids. Instead I’m scrambling to try and download the app onto my and my husband’s phones, using our limited international plan. Needless to say it doesn’t work, because the app is too big for international data plans to download. And they don’t even do you the curtesy of providing you WiFi so you can actually download it. My kids’ device has no cellular plan so it was simply not an option to download it onto their device. So, United messed up YET AGAIN in having ANY empathy for their travelers. They institute these unilateral changes and give no heads up, and no way of remedying the situation when you find out about it in the last minute. They are truly amongst the worst airlines out there, and I guess this should be no surprise.
Total joke to checking in online
I always checkin 24 hours before departure on any flight. I purchased my ticket knowing I did not need to bring a carryon bag or check in anything. I do this because I like to go straight through security and have my boarding pass with me on my phone, and when I land head straight to my shuttle without waiting for baggage and head straight to work. However, trying to check in with United they say because I didn’t have a carryon or checked bag I need to see a ticket agent for my boarding pass! The whole point of basic economy was to not bringing anything to check in. So this forced me to purchase a carryon. So I do, and pay the extra $30, (which was the only charge the representative over the phone informed me of) and I will walk my carryon to the gate with me as I do with all other airlines. But, United says they will still force me to pay an extra $25 gate handling fee on top of the $30 to have them carry it from gate as I board to the plane. What is the definition of a carryon if I don’t carry it on and off myself!? Now I have to wait at baggage claim at my destination to get my carryon?! Ridiculous! Huge joke and will try my best to never fly United! Just another reason to fly a different airline. Thanks but no thanks! United I stand with all my family and friends to never fly United airlines with this experience.
Yoluu get more entertainment from reading this review than by using this app!
Tried using the in flight entertainment on my IPhone on two separate trips to no avail. I’m an IT Engineer with a PhD in computer science so I’d like to think I know a few things about making stuff work however I tried almost the entire flight to make the movies play. I finally asked the flight attendants what the secret was and neither of them knew. One checked the system to make sure it was on and then came back to tell me that someone in first class had it working on their iPad. Well congratulations to them up in first class! Maybe that’s the secret us regular passengers back in coach would like to be entertained as well. I travel weekly for my job and all my apps and devices are all fully updated so I’m thinking this is just a crappy app/system. The trailers play without issue just to tease you about the fantastic movie you are about to watch but then like a kid who’s parent tells them “no you can’t have that ice cream” all your hopes and dreams are shattered into a million pieces. My recommendation for the best results with this app: Delete it and fly on American instead where the planes are newer and their stuff works as it should, Otherwise the only entertainment you are going to get is spending your whole flight trying to get this app to load your movie.
Maybe it’s me....
I find this site extremely difficult to manage from my cell phone. Even when I’m able to sit and take my time, I cannot find the information I need. Sometimes I’ll try to check other flight options and I end up losing my original option. Trying to find an updated standby list while you’re in a hurry? forget it. Yesterday, my flight was canceled and the App did not update to show this for almost 2 hours after the cancellation. Today, I went to the gate listed on the app (as a hopeful standby passenger), when I got there the screen said “gate change, ask associate for details”. There were no “associates” to be found. The app still showed original gate. Finally found a monitor which showed new gate. It was .9 mile walk to new gate (literally, not exaggerating). Once at new gate, I asked where I can find the standby list (because I cannot find it on the app) They laughed at my unrealistic optimism and told me to check the app. So I used the archaic app to look for additional flight options. When I did this, I apparently removed my name from the existing standby list.... if I ever get home, I will make it a point to delete this app and go back to waiting 30 minutes to speak with a representative on the phone. The app is almost as bad as the airline, itself.
An awesome time saver!
Access to my ‘ticket’ and flight information is so quickly is awesome! Wow, I remember having to go down to a ticket office(30 min) and spend an hour having someone else tell what they thought my flight options were (60min) and then having to print a ticket and keep up with it(never) and then strategically place the ticket where I can present it to 4 different people so I can make it through the airport including checking in for flight (60min+) then security, gate agent, and flight attendant all while stopping to check the board for which gate (15min) and any updates and heaven forbid I have a connecting flight and another flight coupon! Only complaint is I seem to have to closedown the app to get it to update added reservations - even if I made the reservation with the app. But maybe that is because I have gotten so used to having the information right away! It actually seems like the app, through notifications, gets the updated flight information quicker than the gate agents and flight crews! Makes me feel like a seasoned traveler - Well Done! Keep those updates coming.
I’ve been using the app since about September. Worked great. Like everything about it. The last 2-3 weeks it seems to not work correctly. I had flights canceled then rescheduled and seem not to be able to use the app. When the flight is done it should get off the app. No need to see my flight from yesterday. I’m now trying to check in and it shows my flights from yesterday and today, even the canceled one. It needs to clear out. I have shut the app down cleared it from history. Sign in and same thing. How am I supposed to check on flights this way. I then tried to put in my reservation number and name and have to tap the screen several times and wait. I know it’s not my phone because if I tap “search” once it tells me I have to put a reservation number and name. Duh! I’m trying but it won’t let me unless I tap my screen 20-50 times. Then I have to go through the same tapping for my name. Very frustrating. This needs to be fixed asap. I gave it a 4 star because when it’s working I really don’t have any complaints. I like it better than American Airlines app.
Good App - Terrible Company
What goodness does an app add if the “state of the art” Entertainment technology is useless when the plane WiFi does not work? Many upset customers, Bose and iPhones ready, asked the attendants if this was common. “It happens all the time”. Coast-to-Coast without Entertainment. What good is it to be able to “manage” your miles when United uses de PQM miles scam to credit miles (got less than 30% of my true miles credited, it will take me years to build enough miles to get a domestic free ticket)? But it won’t happen because I avoid United with passion and even cancelled their credit card. What’s the point? My problem with United is United, not the app. United has forgotten its customer focus and to reward loyalty. Forget even the flying experience, just take a European carrier and compare. United apps would be really useful if they were built on a platform of customer service, clearly what United is not about anymore. So I avoid United at all costs, gone to better carriers with more inferior apps.
Terrible service and mistreatment
I was waiting to board a flight with a group of friends In Phoenix when a lady complained we were too loud. Customer service agent Angela Jackson came over and asked if we had been drinking. The answer was “yesterday” And she said we couldn’t fly. I was continuing with the boarding process and got on the plane. After everyone boarded she came onto the plane to get me off. I complied and the next conversation was absolutely ridiculous. The flight attendants looked at her like she was crazy. Everyone confused as hell. But she is “the boss” and it was done. Proceeded to say she couldn’t put me on the next flight because there is not enough time to “sober up” then told me I would be re-evaluated. When I asked what the evaluation process would be she told me to “stop” or I could talk to the police. She admitted that it is TSA that does the screening and is trained for that. To overbook flights and operate in the way she did to get us off the plane was highly unprofessional and she was claiming she was the highest ranked supervisor at the airport. Never have I felt so disrespected I cannot believe that United would put someone like Angela Jackson in charge and unchecked. Would not answer simple questions about my itinerary. Would not outline Or set any expectations. Ridiculous.
App so Good I started flying United again
I love this app. It’s like Fedex plus Amtrak. Thank you United for making a quality product that actually helps me. I don’t ordinarily even leave reviews, but I fly a lot and I truly appreciate that this app makes flying more convenient. Dear people who made this thank you for adding all of those seamless features. And thank you for the in airport texts and updates too. Thanks to your app, instead of having a hair-pulling experience due to holiday traffic surrounding the airport, I was able to rebook my flight from the uber, eat a leisurely enjoyable dinner in the airport while charging my phone and taking a conference call, purchase a couple of magazines, and stroll happily to the correct gate with a confident awareness of the flight status. I had important things in my checked bags, so when I arrived I didn’t stress when the bags took a while to come out at baggage claim because I checked the app and knew they had arrived and were on their way to me. In conclusion, I love you.
Disappointing 1st flight in years!
I haven’t flown in 15 years, so I decided to take United after hearing good things about them. My experience was less than enjoyable. After deplaning in Houston and being unfamiliar with airport, I discovered my my next flight was leaving from a gate clear across the airport, so rushing through to arrive at my gate on time, I discovered the plane was delayed for over an hour due to bad weather in NJ. Then, they call us to board only to find out that there was a problem and we would be delayed another 15 minutes, not a huge deal. However, these delays continued for another 2 1/2 hours! We were given ridiculous excuses, one after the other, without a sincere apology or the truth. Perhaps the airline thought we should all understand and comply without a genuine explanation or compensation. They did allow us to watch a movie for free, but still charged for alcohol. When you have friends or family waiting for you at your final destination and it turns out to be 3:00 am, I think the responsibility lies with United to be sure everything is taken care of before asking passengers to board.
I was prompted yesterday to go on another flight with no change fee. It wasn’t obvious that the flight options were for the *following* day. I selected, realized I made a mistake, and called right away to correct. I was then on hold more than a half hour, and two agents and an hour later I received no help. All after a day when i traveled to be at a funeral. Today, when I went to check in, the message was clearer that you were looking for people to change flights. I have been a customer and mileage plus customer for decades. Also a credit card holder. I am extremely disappointed in the service and considering canceling my card, and United as airline of choice. It’s clear United dramatically overbooked flights the entire weekend, which is irresponsible from my perspective. While I was on the phone with agents last night, I could hear other agents fighting with customers like me in the background. Please try to be better to customers in the future. Thank you
Bad experience, good app
I flew United for the first time in a while and I found that, compared to other airline apps, their flight statuses were updated the most frequently/accurately. It told me about delays before the gate clerk even knew. As you could’ve guessed, this unfortunately means that I was on a delayed flight which caused me to miss my connection on the last flight out of Newark for the night. The app let me know right away when my connection took off, preventing the hassle of running to the gate to check, and immediately presented me with options for next steps. It provided the next United flight out of Newark and guaranteed me a seat, while also showing me flights out of nearby airports, like LaGuardia and JFK, in order to more accurately assess options and get to my destination as soon as possible. Thank you so much for alleviating the stress in a tough situation! I’ve never booked a flight using the app, so I cannot speak on that, but my experience was great.
No. United Airlines does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 3,943,025 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for United Airlines Is 16.9/100.
No. United Airlines does not seem legit based on our analysis. This conclusion was arrived at by running over 3,943,025 United Airlines User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for United Airlines Is 16.9/100.
United Airlines works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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