DoorDash - Food Delivery Reviews

by WhyMMM

My first few orders with DashPass were great (faster than expected delivery time and food was always hot). Then I had the occasional order delays. This has progressed to food being marked as delivered when it wasn’t. Most recently, the dasher picked up my meal, DoorDash indicated the driver was one minute away and then the map began updating to show the driver further and further away, driving in circles. I assumed the driver was lost (no message about completing another delivery as had observed previously) and tried to message that I was available to provide directions. Then the driver got on a state highway and drove out of the city. DoorDash updated to say the driver was at most 7 minutes away, but realistically they were at least 20. The driver had possession of my meal for over half an hour at this point. Then began the nightmare of trying to get the delivery canceled. When I finally got a hold of a customer service rep, they said the driver was completing another order first. I can see completing an order that adds 5-10 minutes and is within a reasonable geographic zone but not adding over half an hour. This is the opposite of quality assurance and I would consider this to be a potential public health issue.

I was able to reorder, walk to the restaurant and home before the dasher would have made it back into the city after dealing with customer service. DashPass is fine for order and pickup. Don’t waste your money on their delivery fees.

by Goodbenjamin

Every time I have ordered, I have put in the instructions to not knock or ring the doorbell, and to just leave it at the doorstep (you get a notification once they mark they dropped it off anyway), but they bang on the door or ring the doorbell when they drop it off anyway.

Today I ordered food to my new place, which is a basement apartment accessed from the back yard. I explicitly said in both my address and in my order instructions that my door is on the back side of the house (which has a very clear and obvious path around it), and instructed them not to knock or ring the doorbell. Anticipating the same instruction ignorance issue as previous orders, I even sent a message through DoorDash to the driver to tell them to bring it around the back. Lo and behold when my order arrived, the driver ignored both of my instructions and my message and rang the doorbell of the front door.

This is incredibly stupid because I am assigning the tip before the order comes by the design of DoorDash . I am happy to give a good rip for good service, but there is no recourse or accountability for the delivery driver to follow any instructions, because their tip is guaranteed. If I am giving a tip and I put instructions down, and I’m not asking for anything irrational (literally just bring it to the correct door and don’t knock), those instructions should be followed. It isn’t hard. Not one of my drivers has followed instructions. It’s absurd.

by Ani08-123456789

Not thrilled that most recently I placed an order and we waited for about an hour and 15 minutes before I had to finally reach out and find out where our order was. I spoke with the driver who told me that he was in Dover which is a good half hour away from us. He said he showed up to the restaurants address that door dash gave him and that there was no restaurant there. So he advised he was going to contact door Dash and then get back to me. I never heard back from him, what I did get was an email from door Dash apologizing but my order had been canceled. When I contacted door Dash they told me that sometimes the restaurant will cancel the order because they are too busy. That makes sense. However these two stories don’t match, The driver is telling me one story and door dash is telling me another. I would assume if the restaurant is not taking any additional orders that they would have the ability to turn off door Dash prior to someone either a going through the time to make the order or b waiting for the door dash driver to arrive. I also didn’t understand that after the mistake was made it was still showing as though I could order through subway on DoorDash ??? Why would they still leave it up if it’s not an option?
Not really sure what happened this is the first time we’ve ever had a problem with door Dash but I can tell you this much it was definitely not handle the way that I would expect to have been handled.

by Amadeuswolfie

My this app account was somehow hacked. The person stole my credit card/bank information and ordered nearly $80 of food. They were in the middle of making a $100+ order when I locked my card. I managed to get the first order cancelled before the food was picked up, but this app was offering only $44 as a refund with a credit of $17 on my next order. I’m a broke college student, so every cent counts.

They kept ignoring when I said it wasn’t me just changing my mind and cancelling my order. I had to literally beg a representative for the full refund. I haven’t received it yet. I know it’s only been a couple days and it takes time to process, but I currently have no money to pay for food or medication I HAVE to have, especially not with a compromised card. I’m thankful I have caring friends that are trying their hardest to help me (they are also broke), but there is obviously a serious privacy/security issue. I had not used my card for anything or anywhere in the area since moving into the dorm as I was saving up to do a much needed grocery shop, and it was not linked to any other app.

I really really hope no one else has to experience this. It’s extremely stressful and I’ve been on the phone with my bank trying to secure my account and get reimbursed, which can’t happen until this app completes the refund. If you’re gonna use DoorDash , PLEASE watch your bank account closely for any unauthorized charges. You might not be able to get your money back.

by Damien Cockburn

I ordered on door dash and everything came but I noticed something on door dash and that was that door dash charged me for a delivery fee before paying the drivers delivery tip. The delivery fee was 8 dollars. I'm fair with my delivery drivers, so I give them a 10 dollar delivery tip. So that means I'm paying 18 dollars for delivery on a fast food meal. But the problem I had is that if I'm paying double for deliveries then is door dash paying its drivers? Well it turns out they are and I'm paying for an extra delivery fee on a fast food order. So I reached out to customer service at door dash and asked if they paid their drivers and they said they do. So I asked why am I being charged twice then when I pay. She wouldn't answer the question and tried to bribe me to get rid of me. I could care less about the refund. I just wanted answers. Well she wouldn't give me any and ontop of that she said she was only giving me a refund because she felt guilty. I just wanted to let people know that door dash and rally's are using scummy tactics to increase their profits. This order was with rally’s so I’ve included them in this cause it would be an incomplete story without it. Also: Rallys prices are higher on door dash than at the restaurant Rally's menu is limited because those items don't sell as well as others at rally's over other menu items. Ontop of a limited menu, the limited menu prices are higher than at the restaurant.

by Loyal-Patron

I have been using Door Dash from day one. I preferred Door Dash to Uber Eats, but there are constant issues of items missing, drivers leaving my order at other doors, drivers taking hours to deliver and if you order drinks forget about it. I continued to patronize Door Dash regardless of the constant mishaps because at least their customer service reps are extremely polite and helpful. However, I recently ordered a rather large order ($70 as usual) band it was frustrating to receive the order again with no drinks. But when I went to report the missing item I received a most disappointing auto response that stated “Thank you for bringing this to our attention. Unfortunately, we are unable to provide compensation on this order due to your account history.” So I guess if you continue to use Door Dash services and pay them for it although they continue to forget your items you paid for eventually you will reach a moment when Door Dash will be okay with taking your money and not delivering your food... just taking your money. The rep Vincent quickly apologized and offered a refund for the missing drink, however the auto response is apparently the type of business Door Dash intends to conduct which is to take your money and provide shady service then refuse to right their mistakes unless you take time out of your day to argue with them about it. No thanks. I’ll be taking my business elsewhere.

by Sjbusam12

I’ve been using door dash for close to two years now and lately, I don’t know what it is, but no one knows how to deliver food lol. The past four times I’ve ordered from them, there’s been a problem. Instructions for the food itself not followed, instructions for the dasher not followed, etc. I’ve had to have food redelivered twice in the past week because of the dasher. The first time, they dropped it off at a neighbors house way down the street, and luckily they called me so I went to grab my food. On the days I order food at work in the morning, I ask that the dasher text me when they get here, as we’re closed when I order food, and the past few times I haven’t had anyone text me which door they left the food at. Today, I straight up didn’t get my food. I texted my dasher and asked where she left my food, and got no response. I checked the front and back doors, and the neighboring businesses, and my food wasn’t there, so I had to have it redelivered again. It’s just really frustrating and I feel like door dash thinks I’m just trying to get free food because I’ve had so many problems lately 😭 And I feel like a jerk even saying this but I tip really well because I know dashers don’t get paid super well and depend on tips, but I’m tired of having to tip close to $10 for someone who isn’t going to follow my instructions or even like... bring me my food lol. I have issues like this every once in a while, but never to this extent.

by Derfnturf

Customer service was amazing so that’s where I’ll start. With the good news. The bad news for me is that the fees are not clear and expensive. There is also a “delivery fee” but then also a tip. I don’t understand how that makes sense. If you just paid your drivers the money they deserve it wouldn’t be on me to cover the cost. I know you make money off each order and with the way deals can be structured there’s all kinds of money you guys get per transaction. I’m not saying this operation doesn’t deserve to make money. Obviously the inventor needs his cut and I’m happy to oblige. But too much of the weight is carried by the worker and that’s ridiculous when my tip is a huge part of how they can afford to live. Ultimate this side hustle culture can’t sustain its self and these types of outfits can’t last under the pressure of time.

Pay your employees better and stop making the consumer pay their wages. I’m positive this company could survive if they did it and it’s a testament to the world we live in that I have to call 3 times to get extra fees taken off my card when the only reason I used DoorDash was for a free order from an e-mail I received. I never got the free order and only was given 5 dollars to compensate. Hey it’s more than nothing but it’s a far cry from what I was promised. If I could leave work for lunch I’d happily go get the food myself and that’s the only reason I use DoorDash.

by ANTMAN489

I find that DoorDash itself is easy enough to use for any of my food orders. However the pricing is a bit high just to have some food delivered. I’m talking about the delivery, and service fees. They offer free delivery on certain orders, from certain restaurants, except the service fee will then be higher. It’s just quite a leap in price from picking something up, to having it delivered through Door-Dash. I get that it’s meant to be convenient. However, something stops being convenient when it becomes quite a bit more expensive. Then they say “we’ll just sign up for our Door Pass” and you’ll get free deliveries, except again, those services fees are tricky. Not to mention, you’re now paying $9.99 a month for something you only use like once or twice a month. It just doesn’t make much sense unless your ordering food delivered several times a week, but even then with the service charges and tips added, you might as well drive the 5 minutes (2miles) and pick it up yourself. These Apps in a way take advantage of elderly people, and sick people who can’t leave their homes due to isolation, quarantine, or the fear of getting sick and who have no family or friends to help them. They have no choice but to spend the extra money to use these apps so they can eat. Which is not great in a time where a majority of people are financially struggling. End review rant.

by Kdawg7653

I guess i can fix all my problems if i wasn’t so lazy and just went and got food myself. BUT, it’s frustrating that you offer a service to people and aren’t consistent.

First off, everything is wildly more expensive, i don’t know it that’s this app’s fault or not. I also can’t explain the frustration when i order food when i entertain guests, and my order gets grouped with another order and takes about 45-60 minutes longer. And i legit get MAD when my house is obviously closer to the driver than the other destination but they still go there first and drive all the way back to where they were in the first place to drop off my order. Why can’t the drivers use their own basic intuition??

DoorDash itself is infuriating. I live in an apartment complex and when i type my address, it puts the pin in the completely wrong spot. I then move the pin, and add delivery instructions, but as soon as the dasher is on their way DoorDash deletes all the information i just put. Although it seems like the drivers still see the delivery instructions. I just really wish the pin feature would work, because this app drivers are, for whatever reason, completely incapable of finding my apartment. They leave my food at the completely wrong place, and just leave. Can’t even call to confirm?? Or even text??? Obviously it’s the wrong place. I have to go hunt it down wherever these Einstein’s think the delivery instructions say? It’s crazy. Idk what to expect though. So, whatever

by DSR17

I’m not sure how this works, but I’ve faced this issue innumerable times. So my user journey is - I check out the food/restaurant on this app -> order food from the resto -> order is placed -> money deducted (all good till here) -> I see an ETA -> And now a dasher is assigned (which I see) -> So the dasher makes it a point to not pay heed to the ETA and bring food anytime after that. I am a human and I crave food when hungry. And that is why app like this app exist because of the craving and the ease to answer my craving. And when that is not satisfied, trouble begins and I write a review. So my problem is 1.) How come dashers change mid-way : is it like they bring food and in mid-way ‘Tony (namesake, the dasher who was assigned)’ met ‘Frank(new dasher)’ and they exchanged my food mid way and now Frank comes. 2.) Many times I receive my food cold. Why? If the taxes are not sufficient increase them but bring my food ‘hot’. Please. 3.) The dashers are always assigned to multiple pick-ups and no wonder food turns up cold - kindly make an algorithm so that a dasher pertains to not more than ‘3’ orders else the customer has to eat stone-cold food. 4.) Tips - I earlier used to give them, but once I started receiving stone cold food I stopped and I am afraid what else can I do. I want convenience and thanks to you I am getting that but not at the cost of delayed and cold food. Apologies but I should have voiced this out earlier.

by DesereyNicole88

I ordered seafood from this known restaurant that was maybe 15mins away for my kids while I was at work. When I seen the dasher getting close I called them to tell them to be standing outside, he’s about to pull up. Well I got a picture text from the dasher handing my food to a man that clearly wasn’t my kids. I called my kids asked did they see anyone outside because he just gave the food to someone, they said NO so I immediately hurried and called the driver. He proceeded to tell me he was at the right address so I told him no sir my kids are standing outside he said well I gave it to a older man I asked could he go knock on the door because he gave my food to the wrong family. This man hung up in my face then would not answer my calls!!! I was so furious.

I made a complaint and Door Dash took no time reaching back out to me only to find out that he in fact did drop my food off at the wrong location. Door Dash refunded me my money back which will take of course 5-7 days but they are the reason I gave 3 stars because of customer service being so excellent.

As far as the driver I wish I could write a individual review about him. That was just plain unacceptable. Door dash need to add the feature where you can track the driver. If they have it, I’m behind on trying to figure out how to do it. Do better Dashers!!

by Gregory J W.

I enjoy the this app app very much. I’ve been using it more than other food delivery apps. Ordering is simple and easy and many Dashers are friendly and professional from my experiences. The reason why I’m giving it 3 stars is that there seems to be some strange issue with my address on DoorDash . Now I can’t speak for everyone else cause this might not be a problem for others but for me, it’s becoming a big issue.

I live in a mobile home park and similar to apartments, we have Lot numbers specific to our mobile homes. I put all of the necessary credentials in for my address. I add my Lot number to the apt/suite spot. Everything’s there. However, for some unknown reason, the Lot number does not show up on the address and this has been confusing some of the dashers delivering to me. Now, most of the dashers end up finding me (though, some of them had to circle the neighborhood a few times or will call or text just to get additional information to help find me) but there have been times where my food was not delivered to the right place and this has happened more than twice (too many times to be honest…).

I find it strange that my Lot number does not show for my address during these deliveries. It only makes things difficult for me and the dasher. I hope this gets fixed because this is becoming too much of a hassle for me to add extra instructions just to help my dashers when something simple as a “LOT NUMBER” can easily fix this problem…

by Bakery Story/Team Lava

1st, let me say, I do LOVE this app. Very convenient, especially during this never ending Covid pandemic. I am immunocompromised & have to take immune suppressing drugs daily due to a rare condition..and I live in a state with 1 of the lowest vaccination rates..and I live less than 30 minutes from 1 of our state’s “hotspots” so..very helpful for me. this app customer service is awesome. Most of the drivers I’ve encountered are super nice. So why the 3 stars right? I would estimate that 1 out of every 3 orders I place has an issue. I haven’t used DoorDash in many months because 5 (FIVE!!) orders in a row had issues! Not minor issues either…items left out, items substituted (without contacting me and/or confirming I was ok with it), food completely wrong, etc). And I’m often ordering for my 6 yr old, who has a sensory disorder/ADHD/anxiety/dyspraxia so she often gets upset and..it’s just frustrating because it’s all completely avoidable IMO. As I said, customer service is wonderful & helps resolve issues..but I’m still left without the items I needed/wanted, still have to get them & also take the time to get in touch with customer service & work on a resolution. Who really wants to do all of that more often than not when ordering?? I would truthfully use another service if one was available in my area. Just to avoid the hassle. But, again, this app itself is wonderful 🤷‍♀️

by Funfun2.0

Although I made a huge unfortunate mistake of leaving my keys in the door after getting home from work, tired, with handful of things, my doordasher violated me. The doordasher stole my keys!!!!!! As soon as he arrived we heard him remove the keys from the door, knock, then run. After opening our door we found our food sitting on our mat, as we had prompted for no contact. When realizing he took our keys we submitting a complaint to this app as well as submitting a police report. The detective assigned to the case contacted this app hoping to communicate with the dasher, however this app will not release his information. Understandably, I get wanting to protect the employee, but I don’t understand not diligently working to make sure the issue at hand is resolved nor happens again. If they have not fired that dasher, they inevitably have a thieving employee ready to prey on the next customer. ADDITIONALLY, we learned that this app is too unreliable when two days later we received the complete wrong order, we tried to immediately contact the dasher to inform her we had the wrong order and she was potentially delivering another wrong order, but this app had blocked the number already. Although we received credit for the inconvenience we have learned that trusting this app is far too much of a stretch for us.

by Jim From Gainesville FL

I scored DoorDash really high because DoorDash makes it very easy for people who do not drive to be able to appreciate the different stores businesses and restaurants and others in our community. I’ve also used the this app out of state, and in other localities around Florida. My only concern is that number one they closed their ADA or assistance for people disabilities line and that is kind of challenging. When I need to get help with something. Also when updates happen frequently I find that I have to call customer service and work with someone who is definitely interested in helping but may not always have strong English skills. So we spend a lot of the call explaining what the problem is and how it might affect the blind community especially uses DoorDash and I would hope that you would work more closely with the organizations American Council of the blind national Federation of the blind and their affiliates that work with technology do you continue to make DoorDash even more accessible and inclusive. I gave you a four. But please know that if you are able to fix some of these loose ends and be a little more inclusive of your body visually impaired and reading customers I will review five stars. Thanks for a great app let’s just make it just a little bit better. I’m dictating this so please forgive any errors.

by Chaol W

I love the variety of options on DoorDash, but there are so many frustrating things about DoorDash itself. I’m not going to talk about the over priced tips, or how you have to tip before you even receive your order which can’t change if you’re dasher is great or crappy. There isn’t even a comment section to give feedback on the dashers because I know a few have eaten some of my food while delivering it to me. The “your favorites” section of DoorDash is crap because it has restaurants on there that I had once and hated. Not only is there no option to actually add a your favorite, there’s no way to remove them from the section. Every time I go to “your favorites” that place is always the first in line which is also very irritating. If a restaurant is closed on a day you look for it, it shows up as “no result” even though I can go through my previous orders and find it that way. I will say I am appreciative of how responsive the support team is if the restaurant messes up, or the driver hands off the my food to someone else. They are quick with a refund, but they don’t refund your tip even if the driver doesn’t do what he is being paid to do. I would be a much happier customer if the issues surround the “your favorites” section was fixed and the drivers could be held accountable for their mistakes.

by Yejinnie

On multiple occasions I have had issues with this app across different states, restaurant, time of order placed, the issue is clearly with this app and the dashers themselves. I’ve had dashers deliver food to the entirely wrong apartment and swear up and down they delivered it to the right apartment even if the delivery photo clearly shows a different apartment number. I’ve had orders missing food many times, I once had a order from chipotle where I ordered a steak bowl with rice, beans, the works, and they literally gave me lettuce and meat with nothing else with the excuse their this app system never send the orders to them correctly. I’ve had orders with ‘technical difficulties’ get cancelled an hour after I placed the order and got all the confirmation notifications saying ‘order confirmed by ___’ ‘order being prepped by kitchen’ only for this app to turn around and claim ‘technical difficulties’ and tell me ‘place another order at a different restaurant’ as if by that time most restaurants had closed. All around a horrible app and a waste of time and money. Customer support is awful and half the time doesn’t even reply back, or will refund you $1 for a missing item that cost $10. Best bet I reccomend uber eats or literally any other app.

by Abridgepayano

Wow. I’ll start by saying that my food has arrived late and cold on several occasions. I have been using Uber eats religiously ever since. Tonight, I was in the mood for chili’s, which only door dash offers delivery for. I REGRET IT. Why did I ignore my past experiences and give this app another chance?! I am so mad at myself. LISTEN TO THIS: I ordered my food around 9:00 pm. An HOUR later, a driver finally decides to take the order. HE COMES FROM A CITY 25-30 minutes AWAY FROM MY HOUSE. The food arrived at 11:00 pm. COLD AND SOGGY. Not only was the food late but I PAID FOR PRIORITY DELIVERY AND THE DRIVER MADE TWO STOPS BEFORE MINE! Not one, but TWO STOPS. I contact customer service and after spending 40 dollars on food, they offer 13 dollars refund and 5 dollars “credit”. I paid for the food, I paid for the delivery fee, the tax, the maintenance fee, and the TIP. And all you can offer in return is 5 dollars credit? Door dash charges 7-8 dollars in alone in fees. That 5 dollar “credit” won’t even cover the fees. I will be filing a complaint with the BBB. I think it’s horrible that I paid with my hard earned cash for a service that is mediocre. How could you not notify me that my driver would be making two stops before mine but charge me for priority delivery? Horrible company

by Gzitsstistii

I have been a frequent door dash user and over the last month there customer service and service has been an absolute nightmare! The last 6 orders I've had with them have all been missing main entrees, sides and orders as well as items being made incorrectly even though I specify exactly what I ordered which I understand it's food service but when you haven't ate dinner an you order food you expect to receive the food you ordered and if you do not then I expect either for the order be corrected or a refund but after calling this last time because my order was missing 5things and the rest was made wrong. This order was 40 bucks for taco bell and when I got in touch with customers service they were rude and said that I have reached my limit on refunds. Which makes no since I didnt have to have a refund I just wanted what I paid for and if that's not possible then I wanted a refund for it and they stated they couldn't do wither and that there was no supervisor and no help at all. Deanna was the customer supports name and she was horrible. I refuse to pay for something I did not receive!! That's theft basically this is ridiculous an I will never us this service again!!

by TD-AWSOME

Account was hacked due to poor security on their side. When I was notified by this app I confirmed that I had not changed my email address however it took them 48 hours to respond. When they did they wanted to know if I maybe had a different email address that I had forgotten about. I’d already confirmed that I did not change the email. I did not receive a response so I called them and explained the situation over the phone. After once again confirming that I have not changed the email I received a 3rd email saying that congratulations my phone number was correct on the account and that it matched both my real email him the fake email. How this is a good thing I do not know? I then called a second time to figure out what was going on and every time I called I have to re-explain what the problem is from jump. After explaining it again twice tonight, they can’t seem to understand that the fake email is fake and the real email is the one i keep confirming. Ended up having to do a chargeback on my credit card and get a new credit card and all new information from American Express. Not once did this app ever offer to compensate or to refund or to do anything other than “escalate” the call. However when they did that I never received a response from a supervisor or the next level. Ended up having to close the account due to the incompetence and poor security of DoorDash. If I could give it s negative number I would.

by Apecrazy

Up until my most recent experience I was a frequent door dash user. However, my last order was the last straw and the reason I will never use door dash again. I ordered a very expensive dish and I received a phone call from the restaurant saying that they did not have all do the ingredients to make the dish. I said “no problem” sub it for crispy shrimp and credit me the difference. What I received was a chicken dish and no re-edit. Upon contacting door dash, they refused to make it right and credit just the difference between the two dishes. I guess in hindsight I should have cancelled the whole order but I was hungry and at 930pm on a Sunday running out of options. Additionally, I received a sandwich with hair on it and despite offering to show them picture proof they clearly don’t care. It seems every time I order there is something wrong, items left out, items not made properly or poor delivery. I even noticed that there are hidden charges like extra charge for soup or salad that is included in a lunch combo at my local sushi place for example. As a comparison, I put together an order on door dash and the total came to $80. For comparison, I went to the restaurant and placed the EXACT same order. The total was $51. This “service” is a rip off and there are way better delivery services out there such as Grubhub and uber eats. If you are ok with subpar food and customer service that falls short, this app is your app.

by Dashikki

I am surprised this company is still in business! I have only ordered from them twice.. First time was a year ago and my entire order was wrong. I did not receive any of the food I ordered. The only way to contact them was email so I was never fully refunded because you can't get in touch with anyone.. My order was $40 and they would only refund me $14! Then tonight was my second order. I figured it's been a year maybe they worked out the stupid issues they have. NOPE!! Tonight my food just never came! I went to the chat box in DoorDash and I was in line behind over 2000 other people! Since I never received a refund on my first order I was going to wait to chat with someone. That never happened! Over 3 hours waiting.. I got down to # 124 in line.. and the chat just closes and my order in DoorDash disappears. So I go and check my email and see that they have sent me a message 2 hours after my order should have arrived.. saying that my order has been canceled and I would be refunded in 3-5 days.. No reason as to what the heck happened or even a simple apology. At least I am getting a refund this time. I'll believe that when I see it! this app you are the worst!! Also I am a restaurant GM and you have contacted me before to use your service. After giving you two chances it is clear you do not care at all about the customer. My restaurants will never work with you and I will be sure to tell everyone I know that they should use anything but this app.

by 36)?;?!&&@00864;?$&

Ordered from McDonald’s. Waited an hour and a half total for it. I got paired with a dasher Margret after a little while and when I went back on DoorDash 15 minutes later, she disappeared from up app so I figured she ended up cancelling my order. The tracker will still continue to count down though according to what they told you when you initially ordered. Then, 45 minutes later, I got a notification saying my dasher was still on the way to the restaurant and that my food would be delayed. Lie lie lie- they still had not even found a dasher to pair me with probably. It’s incredibly frustrating because if this app knows they can’t fulfill the order but they will not tell you that- they will just keep playing you. Instead of giving you an option to order from other places before they close, they have you sit there on the edge of your seat hoping. It went past the delayed time they provided and still nothing. Now I’m trying to cancel and “this may take a few seconds” has taken about 15 minutes now but go figure lol I literally expected it. When I went to cancel, it automatically offered me a refund to my card which they obviously did because they messed up. Just ordered from UberEats and my food is picked up and on its way, got the call from the driver already. I regret not just going with UberEats from the beginning. It’s 4AM. this app, this is pathetic and you seriously can’t expect to retain a customer base like this. Truly ridiculous.

by Dan-O-22

I used DoorDash and was able to order food when traveling. The second time when ordering at work it did not process so I tried to submit again and it told me my account was deactivated. I reached out to support to find out what happened as my credit card is in good standing. Support sent me an email saying they would look into it. A week later I followed up to see if there was any resolution which they replied back with a link to their legal terms page and said I had violated their terms. THAT WAS IT. That was their customer service response to their app failing during normal use.
I even checked with my credit card company which told me they had not denied any transactions from this app and my card was still active and valid. I also tried to place an order using a different email address to see if I could still order and it came back as account deactivated most likely since I used the same credit card. So that was my experience with the worst customer service and app fail. Their app failed and their response was THAT I VIOLATED their terms during normal use of placing a lunch order. I find it so funny. They could’ve replied with a different response to discover what error may be happening with their service and chose to place the blame on me. Good luck with anyone choosing to use this company. I wish this app the best and hope they will do better in the future with their service and how they decide to treat their customers.

by MetalfaceZOMG!

First of all, DoorDash is way too slow to load. Secondly, even when I did get it to load, whenever (by which I mean, “EVERY TIME”) I tried to add an item to my cart, DoorDash gave an error message suggesting that the item couldn’t be added to my cart—which was a bald-faced lie because it turns out that those items WERE getting added to my cart. This led to my third problem; whenever I tried to remove one of the four orders of enchiladas that DoorDash had tricked me into putting in my cart, DoorDash got stuck on a loading wheel. Through a tedious process of going back a page and clicking on “My Cart” repeatedly, I was finally able to remove the extra items and add the item that I wanted to (after sitting through the aforementioned load times and BS error messages). Then, when I tried to checkout, I got an error message that just read, “Oops.” I kid you not. After confirming that this error message was telling the truth, i.e. that my order had not gone through, I tried again until, by some miracle, the order went through. Or so I thought, because as I was in the middle of writing this review, I got a call from this app saying that my order was cancelled because of problems on the restaurant’s end. Luckily, they offered a full refund. I’ll give them a second chance, in case they weren’t full of it, and the problems were caused by the restaurant (I’ve read online reviews that strongly suggest otherwise), but I would not recommend that anyone else give them a first.

by PokeManiac93

Every time I ordered through DoorDash there was issue(aside from one Chinese restaurant). Food was missing mostly every single time, this last time, I spent $28 on JIB and received cold food because JIB employees forgot to let the dasher know it was ready for pickup, and instead of remaking the ice cold food, they just sent it with the dasher. I let DD know, and they issue a $14 credit. Ok, no? I paid double that and nobody ate the ice cold food. My cousin just ordered pizza instead. Now DD is giving me a run around and saying they’ll refund $19 “a partial refund”. Why partial?
I had ordered from BK three times, cuz how many times can they mess up the exact same order, right?? The answer is every single time. I ordered the bundles that are offered and they left out the sides. Every. Single. Time. Basically, DD doesn’t care if you get what you paid for. Only that they get their share of the money. Horrible app and I’ve already deleted it.

Every time you let them know you didn’t get items, or that something is wrong that want to throw around the word “compensation”. As if they are giving you something for free. I haven’t been able to order anything for three days through DoorDash and the website just says there’s an error. There’s no way everyone is having this problem, they’d be losing tons of money and would’ve fixed it right away. I believe they put a block on my account hoping they can steal my money that’s added to it like they originally tried to do.

by Cambie87

When I first started using the this app app it was great! I could see when the dasher picked up my food, if my order was successful, I received my food hot and in a timely manner. As I continued to use DoorDash more I noticed a decline in the delivery of my food. It was arrive way later (10-15 mins) that estimated. It would also arrive cold. The worst experience had to be yesterday after ordering I had to wait 45 minutes for my food when suddenly my dasher called me (instead of contacting this app) to ask me where the restaurant was. Apparently DoorDash sent her to a totally different location far from where where she was supposed to go. I contacted this app and they suggested I cancel my order and reorder once they gave me a credit to my app. I really didn’t want a credit and would of preferred my money back. I didn’t want to order anything else through DoorDash at that point. I reordered and had to wait another 40 minutes for my food. This entire ordeal took 2 hours! I was so over eating anything by that point. I could have picked my food up myself without all the hassle. Also, the credit I received was the total for the meal, delivery, and the tip for the dasher. But when I reordered I had to spend money again for the dasher. That part was very scammy to me. this app should of refunded my money for the dasher at least so that I could use it for the new dasher. Instead they kept it by giving me that credit on the this app account.

by Uhappycustomer112

I used to be a big fan of DoorDash! It was great and convenient, but last night I made an order from captain D’s, it was a normal order for three people so not a whole lot of food, well we had been waiting about 20 minutes which was normal, it was 7:45 around that time and around 7:55 I get a text saying “your this app order has been canceled because the restaurant is now closed” I was upset because I’d already been waiting 20-30 minutes! So I called captain D’s and asked their hours, it was a Saturday night, surely they stay open last 8:00pm, they confirmed they were open until 11:00 pm!!!! The only thing I can imagine is the door dasher got tired of waiting and clicked the button saying the store was closed! This is extremely unprofessional and uncalled for! So we went down to captain D’s and ordered through the drive through, when we looked at the menu we saw that in fact door dash was raising all of the prices by about $3 each plate! Plus taxes and fees, plus a delivery fee, plus a tip! When I ordered from door dash my total was $45 and some change, when I ordered the exact same food from the drive through it was $27 and some change! That is almost twice as much!!! I am just finished with door dash all together after this instance. like I said before, I liked them to begin with but this whole situation made me never want to order again! Will be deleting DoorDash !

by Bitmoji#1Fan

My experience with this app was going fairly well during my 30-day free trial of no delivery fees. I was aware of the higher fees for service, but thought that the menu prices for each restaurant did always seem rather high. It wasn’t until my most recent and last order that I discovered this app sets and charges the menu prices that they see fit for each restaurant.

When I received my order from a very friendly Dasher, she made a comment that I got a bargain for my order. I asked how so, and she responded because it was only $14. Only however, I paid $35 for my food, tax, service fee, and dasher tip ($5.60). (I was waived delivery fee during my trial) Therefore, for the food and tax I paid roughly $25. How did the dasher only pay $14 for the food when I paid for $25? (Before service fee and tip). this app is over charging menu items. I found this out first hand, and by a customer service rep slipping up over the phone.

The company already charges for deliver fees and service fees, how is it that they also inflate the menu prices?! Customer service somewhat solved the issue, but if I had not of called to correct it, the company would have more money in their pockets. There was also no receipt in my bag, so if that Dasher had never mentioned how much she paid, I would have never known. I understand a company needs to make profit which is why there are fees, but this dishonesty has lost my business.

by Cg8908

I like to use this app because they offer delivery from more restaurants than the other options. Lately though, it is slow and freezes up. Then it reopens and tells me I need to log in. Close and reopen, and I’m logged in again... This always seems to happen around the time restaurants are starting to close and I’m trying to get an order in so there’s plenty of time for the dasher to get there. I keep waiting for these bugs to get worked out but they don’t seem to be going anywhere.

Also, I believe these apps are all too expensive... I wish they would just charge a good fee and get rid of the tipping part. I currently have to tip $5 or no dasher wants the order and it just sits there. (I understand it’s their income). So a $5 tip plus the delivery fee raises the cost more than $10 nearly every time. On top of this, the food prices are often inflated as well. I just think the overall charge is ridiculous. Pizza delivery is only about $7 over the food cost you would spend to pick it up yourself and that’s with a decent tip included. Also you have to tip before you get the delivery unless you tip cash so if you get terrible service, you can’t adjust your tip accordingly... this completely defeats the purpose of a tip. I only took stars off for DoorDash bugs though.

by CodeQueenLove

I’ve ordered food through door dash quite a few times and never had an issue with my food until I ordered from Frisches. Frisches sent me some old food wrong drink food was cold sloppily put together it was just horrible. I never had to dispute anything and there was no customer service number to call so I was worried considering I had spent almost $50 to feed my family. However I was able to contact Door dash and after sending them pictures them pictures via email, they refunded me back for my entire order minus the tip which was understandable. I’m very pleased with the service. The only reason I gave 4 instead of 5 stars is because there’s some kind of glitch in the system that wasn’t showing my messages were sent through DoorDash and I kept trying to submit the message thinking they hadn’t got it. Then I got an automated message saying it appeared I had an issue with my last few orders. I only had an issue with ONE order and tried several times to submit my message but kept getting some kind of error. Obviously and thankfully they got my messages. The other reason is there’s no number to call to speak with someone directly. Other than that GREAT service and I’m definitely comfortable knowing this app will put in the effort to keep me as a customer.

by Nvizzy3000

DoorDash is horrible and so is their service. There have been multiple occasions with coworkers and friends of mine where the food has just never made it to them. It happened to me today. We couldn't get ahold of my Dasher after DoorDash was telling me for 30 min that they were on their way to the restaurant. I called the restaurant and they said no one ever came to pick up the food. Then when I finally got in contact with door dash help chat they told me they were experiencing a language communication with the driver and couldn't give me an answer as to why she never picked up my food. They then assigned me a new dasher, to which on top of my already waiting 40 min for my food to NOT arrive, would now take another plus hour. Their only action to reconcile this HUGE inconvenience was a $5 credit for my next delivery with them. Not a refund. They didn't offer me the refund until they said they would need to cancel the order completely. They wasted my time. And they had complete horrible service and refused to fix the problem that they were responsible for. Why would I want a $5 credit when I will never be using your service again after this horrible incident?! Unbelievable. Unreliable. Unacceptable.

by DrAnneLewis

Husband ordered food for our kids after I got back from a 12 hour flight from Europe. Our order from Wendy’s was wrong and when asking the dasher where our chili or second salad was he merely shrugged, said this is all he was given and it was Wendy’s fault and to call door dash. When I went to Wendy’s, they blamed the dasher. Meanwhile something that was supposed to make my life simpler and cost more then it was worth wound up taking twice as long. I received no apology from the dasher or Wendy’s. I don’t think it’s inappropriate to expect the dashers to double check the food the same way I might on the way of if drive through line. This won’t make up for everything, but at a minimum it’s a dashers job to at least ensure the approximate number of items are accounted for.

Two salads, two chilis, two fries and two burgers looks a lot different than one salad, two burgers and two fries.

I don’t understand how this all works and it’s not my job to understand. I do, however, expect kindness and an apology when there’s an oversight that I not only have to drive out for but also pay out of pocket for - a second time. This appears to be basic customer service that’s missing. Disappointed with this dasher.

by Thewhoreiam

I have ordered from DoorDash 5 times between my girlfriend and I. We have not a signal time received our food on time or even with in the first estimate of time and this time I order at 9:40 and DoorDash tells me the order went through and takes my money. I patiently waited until the 10:33 when the first estimate was up and then it pushed it back until 10:53, Mind you we live about 3 minutes away but we have a newborn and did not want to take our child out at night while it’s freezing, so over an hour is just insane, so I used the chat to see what was going on to find out that their system is just pushing back the time but that they can’t actually send the food because there system stops working with Taco Bell at 10. So I wait an hour after they knew the food would not be able to be sent for it to be figured out. Also the chat agent gave me that info and asked if I would like them to reassign the driver to get the food, when I asked why that wasn’t done in the first place he told me that the restaurant was closed for them and they could not send the food and then asked if I would like to cancel the order. If you get the agent “Jesus B” expect to be run around before getting a real answer. I will only be using door dash from now on, they have more options anyways.