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Do not use this thirst party booking company ! I booked my reservation months before my event to avoid any problems with my reservation as time got closer too my event they decided to cancel my reservation the week of my event , first of all they had a month to check if they over booked they still had the audacity to charge my card 2 weeks before my event and they still didn’t notice I was over booked they ended up sending me and email saying my reservation was canceled due to overbooking I called and all I was told was there was nothing they could do since they are a “third party booking service “ I know that but still I would think they would help there customers in getting a new reservation for my stay they still wanted me to reserve another property at full price ! And they will refund me the difference it was gettin close to my event that I had no other option honestly my next reservation was bad I had the worst experience and till this day I’ve been tryin got get my difference back and All I keep getting that I will receive wallet credit I do not wanna use there service no more I recommend that you guys don’t neither save yourself the stress and time I would suggest using another booking company
I booked this room late. I was coming from a friends get together and didn’t want to take the long drive home. I choose this hotel because it looked decent, and good surroundings and big enough for me,my daughter, and my fiancé. Now, when I booked, I made sure to put 2 adults, 1 child. Of course your site makes aware of it and accommodates. So as I arrive, we get our keys and as I walk to the room, it’s TINY. Not even big enough to fit a crib! It’s ridiculously small! So upset because I have my daughter who is crying because she wants to sleep and I can’t put her in this room. The bed was small and pretty much fit just 1 person! I then had to go back and let the guy know I did not want the room, he suggest a bigger one but there’s a “up charge” but that was after he suggested first to cancel the reservation through booking (knowing I’d have to pay a cancellation fee) and then rebook it. Now, I have to pay additional money because YOUR website didn’t accommodate my needs! Worst night, so disappointed with your booking! Highly dissatisfied customer!!!! Will definitely tell people about this! I’ve worked in hotel business and this is not how the booking nor the hotel experience should be
When I first got there I was in a total shock, the place was Dirty, had makeup on pillow cases and hair under the blanket, old, falling apart, ants in the kitchen, very weak water stream in shower, missing remote control. Yes it’s cheap but not even worth that money. I met with an assistant of the manager that was rude, arrogant and completely unpleasant. We did not want to stay there and the refused to give us the money back. We were basically held hostages there because we did not want to lose the money we paid and add more. There were ants on the counter top kitchen and dirty sheets. Owner said he will send someone to clean, when we got back only the pillow cases were changed but nothing was cleaned. I went at 8pm to buy bleach, ant trap and bed sheets + blanket. It was disgusting. We complained again and only heard back the next day. It was only after I complained to the assistant and told hi that if his manager doesn’t contact me I will sue him because I don’t want to stay here and I had to buy all these things. The other apartment was a bit better but still very dirty I had to clean the floor that was so dusty as well. Owner promised to reimburse me for what I bought but obviously I never got that money.
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