Chase Status
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problems reported in the last 24 hours
Summary of Chase Problems 😠👌🔥
- Predominant use of gray text on white background
- Less user friendly for monitoring activity with multiple accounts
- More “taps” required for simple operations
- Signing off the app requires a screen change and possibly a scroll
- App crashed for weeks
- Less features and less organized than other banking apps
- Poor customer service
- Glitch in the system caused duplicate charges
29 Reported Issues: 😵🆘🛟🚨📢
can not deposit checks
My Chase app always requires a new password every time I open It. When I open it with a new password , it gets declined and stated the password is incorrect. Please give me a fix for this problem. Thank you.
Every time I log into the Chase app to move money the spinner just keeps spinning and then logs me out. My mobile has a new battery so what is the issue? If this is not resolved, I will need to close the account and move to a bank where the app works. I can only move money by phoning Chase and this takes soooo much longer.
Since last evening, Chase app working on iPhone but not iPad. Can sign in but either goes to “Looks what’s new” or home page is frozen and cannot access any portion of page. Wife’s iPad working just fine. HELP
I am able to access Chase app on iPad but screen is frozen and I can’t get in.
What is wrong with the Chase app on my ipad. I can sign in, but every icon is frozen, i can access on my Android phone just fine. How can i fix this
My Chase app is working on my phone but not my iPad…I have reinstalled etc…several times…I can sign in but then it takes me to a screen that says” Here’s what new.” And then it freezes ..no way to get around it and then it shuts down the app…I can not access my account or pay on my card etc…..But yet the app works great on my phone…..HELP
When I went to use my JP Morgan mobile app on my Apple I Phone, the screen said “upgrade required”. When I tried to upgrade, the spinner just spins and never gets to the point where I can download the upgrade. I removed the app from my phone and then tried to load it again and the same thing happens. Can you help?
Uk version does not work on samsung a13 5g.
I keep having a problem with your app were I can log in but not scroll up or down or do anything. This keeps happening and it is very frustrating. Luckily I'm still with another bank so it doesn't completely disrupt my life to much but I would still appreciate knowing if this is an ongoing problem or if it will be fixed any time soon? Many thanks
Mobil app not showing checks nor deposits for 2 days
Chase bank could not figure out how or why I kept getting messages from them that I opted out of credit journey online when I never did. So I simply locked my card and hid my accounts...problem solved! Now the show and hide accounts option does not work. I basically have to call and ask permission to use my money because my account must stay locked to prevent potential access to my money. Chase says this has been going on for a month. No timetable for resolution. It’s like Chase has become my parent.
App freezes after scanning in check, just says "thanks for waiting, we're almost done, this will just take a moment', and then sits there indefinitely.
Chase app freezes up when entered
I have a new Chase account, access through my iPad. The screen keeps freezing and I can’t move anywhere else on it.
Hi App has frozen on my mobile phone and I cannot make transfers. Worrying as need to use asap.
CANT ACCESS CHASE MOBILE APP CALLED 3X ALREADY
I take pictures of the check I want to deposit, but error message keeps recurring: "We can't read all of the check info. Take another picture._____OK" I retook the picture 10+ times. I deleted & reinstalled Chase Mobile App. I cleaned my camera lens. I restarted my iPhone 6s Pls, (has latest iOS 15.4.1)
App frozen
App opens but freezes. Does not react to any touch on any part of the screen.
Keeps pending my transactions on my account. when you guys gonna fix that?
I cannot access my app I login and it freezes
Option to 'see pin' not working
I cannot access my banking info with the chase app. It asks for codes and then freezes. I need a bank app that works! Please assist me Thank you
Tonight kept shutting me out and closing down. Dreadful app. Constantly shutting down. Even during security entry it shuts down and disappears from screen. Obstructing all access to my money. No other app on my phone crashes and shuts like this. Considering the bank is accessed by app only, SHAME on this bank. And I can't even use it on more than one phone and I need to access my account using two phones . Not the case with other banks. Highly disappointed and very angry it is crashing again tonight.
I can login but is not responding
The app on my phone is frozen. It will open but does not respond when I click on anything else to open accounts or move money.
I can't see my account balance on the App or my computer. Called the call center and they sent me to four departments that couldn't do anything and then said I needed to go the a Chase Bank?!? I can sign on to the app and online to my account, but it asks me to open an account when I have one. When I sign on to my computer, Chase can send me a text with a security code but the call center can't send me a code. They just shuffled me around to different departments until I got frustrated and hung up. The outsourcing call centers are a waste of time and money, get people that know how to fix the problems
Not loading on my phone. I cleared the cache and keep asking for reset. I can open on my laptop but not on my mobile apps
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Common Chase Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Chase app on iOS and Android devices. Solve all Chase app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at JPMorgan Chase & Co., developers of Chase.
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