Max: Stream HBO, TV, & Movies Reviews

by Rancidfrt

Since ios 17/tvos 17 were released, this app has been a nightmare. I need to sign-in every day or every other day and it isn’t a simple process. To watch on my Apple TV, I need to log out of this app (even though it won’t let me watch, I am in fact logged in). Then, I need to log out and log back in on my iPhone or iPad. Note that this app doesn’t use the native cable provider (Spectrum) login that EVERY OTHER STREAMING APP uses but instead forces a manual login with user name and password. I’ve opened 3 tickets with technical support and have never received a response. At one point, the customer support person told me that there were no other tickets on my account which means that previous support people never properly submitted the tickets they said they did. Why make this so difficult, this app? It seems like you might be trying to pressure users who have access through cable to switch to a direct sub. That seems highly unethical, so maybe your engineers just aren’t very good.

Update: I received a quick response after posting this review. I followed the directions to open a ticket through the link provided. That same day, I received a message back that it was the wrong link and I needed to start over. Will keep updating on the wild misadventures of this app support.

by NICESCUM

Max doesn’t allow you to see further into what is leaving, compared to in browser. Used to work on iPad in browser. They removed the option. Max also wont allow you to save some shows and movies. It is also not as easy to navigate. It also malfunctions when trying to fast forward or rewind parts. It’s an app and most apps are garbage. Don’t know why they made it app only. I also don’t want to waste space for another app. Clutter. Plus they made that awful show Velma, and never made a second season of peacemaker. One show, Velma, got the worse ratings of any show that ever existed. They say they are making another season. While peacemaker got amazing ratings. The people running this network are moronic dog crp trash. I will be canceling soon and will probably never come back as they have not added anything worth watching in awhile. Our flag means death season 2 might be worth a watch but that is is. Avenue five was a millions times better than that Velma crud. Does anyone know that the chick who wrote that ragged about sxually assaulting people on the conan show. this app wants to support that mindy puke. Nope. Go woke go broke. I hope this goes the way of bud light.

by Maru MinBong

I really liked the HBO app, it was easy to use and you could have it on your phone or tv and it would stay logged in. I don’t like that the this app app keeps logging out from every device and to log back in takes forever. Customer service asked me one to talk to my provider but that it’s not issue. The problem is the this app app. I would be watching a show and out of the blue it would crash. When I try to log back in it would display an error message of can’t verify subscription. If I continue trying to log in, it would display a message to create an account. When I do create a new account it says I already have an account and still it will not log me in. last time I call customer service, they asked me to delete Max and reinstall it. It work for that time. They told me the issue won’t return and what do you know it log me out again. Even reinstalling Max several times did not work. It’s so frustrating! I’m spending more time trying to log in to the account than watching something. The only good thing about the this app app is that it has good content, that I want to watch, but if I’m going to spend more time logging in than watching then what’s the point.

by Conner Zeulini

HBO this app was, to me, the best streaming platform out there. It had a great design, a pleasant user experience, and was organized better than its competition. this app is like the little sibling that didn’t get enough attention from their parents. The calming purple of HBO this app has been replaced by a God-awful blue color that hurts my eyes whenever I look too long at the screen. (Seriously you could just keep the purple? It set this app apart from everything else!!) We no longer get Hubs, which was my favorite feature of HBO this app. Now we have an ugly top menu with only a couple options. Navigating Max for the first time on the tv nearly broke me as Max kept fighting me when I wanted to navigate away from the top menu and back to the featured content. It’s honestly what I expected from the Discovery merger. There was so much potential here but it looks like Discovery wanted to rip out the guts of HBO this app and ship this as fast as possible. The result is an ugly, difficult to use mess. I have to double click to unpause content now. Peacock does that and before Max came out it was my least favorite streaming service.
Also deeplinking into your shows doesn’t work on Google TV.

by BorisKarlof

Update: I reported it to this app using the link in the developer response before they responded to me. Not a great sign that they’re listening to any of this criticism.

Original: this app also does away with the side menu hub. Now you have to scroll to get to the hubs. This is significantly less convenient than HBO this app, with its side menu hubs. this app doesn’t do personalized recommendations like HBO this app used to do. It just recommends the things it spent a lot of money on line And Just Like That, Friends, and South Park. this app doesn’t allow you to not play the next episode. If you back out of the auto play countdown when it starts, the rest of the episode will play, but the back button no longer works until the next episode starts. All the reality TV garbage I never wanted and never watch now clutters Max while browsing it. HBO this app used to be Max I could browse and find something I wanted to watch. I can’t do that in Max. Too much garbage content in a garbage layout. It also did away with the native Apple TV player, so now we have to do things like turn off subtitles when they randomly turn on and press twice to go back or forward instead of once.

by Saclark16

I don’t know what’s wrong with Max? The previous HBO this app app had a whole host of problems, and some of them have been resolved here. However, the new app seems to have introduced a bunch of new problems. We have a TV with Chromecast, so casting Max from my phone is the only way to watch HBO on our TV. Max constantly loses its place in whatever show we’re watching. Anytime we pause the show for a bathroom break and come back, the show starts from an entirely different spot that we’ve already watched (sometimes starting from a previous episode). Then, we have to search for the spot we were at, and the scrubbing doesn’t show thumbnails of the current screen as I search. It’s a big game of guess and check, and each time I guess, I have to wait 15 seconds for the show to load before finding out if I’ve guessed correctly. Sometimes if Max is feeling especially spiteful, it will throw an error and log me out completely. There’s also no “skip recap” or “skip intro” button when casting from the phone which is just annoying. Why create an entirely new app if it’s no better than the last? Just frustrating

by Ms. Jenny D

UPDATE: Months later, I’d hoped they had worked out the bugs so I could watch some favorites on my TV. I even tried subscribing through Roku instead of Apple, thinking maybe if I did it directly, it would work. Nope. It gave me an error message right away. 😣

I really enjoyed HBO this app, and regularly subscribed, but since the switch and all the screw ups and absolute frustration, I don’t know if I’ll ever come back. I don’t want to watch on my computer or phone, which is the only place Max works. Would you all PLEASE put some time into fixing Max on Roku? There are a lot of us loyal Roku users out here who aren’t going to switch for your app.
***********************
It automatically signed me in on my phone, which is great, but it isn’t working at all on Roku. There’s no way to sign in online if you’re steaming through a Roku, so you have to key in all of your info, which is a pain. Then it kept saying “something went wrong,” so I tried resetting my password. Still didn’t work. I tried restarting the Roku. Still didn’t work. Tried getting help through “app support,” and it doesn’t even offer Roku as an option! Plus you can’t even get a person on the chat. It’s all bots, which are clueless. Can I please have the HBO this app app back? This one BLOWS.

by Spookycoolcat

Here’s s list of issues to fix, this is all related to apple TV ui, which feels like an afterthought - hero carousels are unusable, trying to use remote to go left and right on apple TV is too sensitive. It just scrolls by 2-3 slides when trying to see the next one - very buggy, I’ve crashed it multiple times just digging thru the screens - all this new content, but its very hard to discover anything new - genre pages are a real mess, having a filter below the top thumbnails is annoying and affects top down scroll, top down scroll is very messy and meantime just resets to the top while in the middle of the page - can’t find all shows or all movies page, which makes discovery really hard, all i can do is poke in these lists - 2 navs top and left and they aren’t even consistent. Top disappears at times, left is totally useless. Old app has one left nave which worked well - hub pages are gone - show pages should allow thumbnails to peek through, instead you are shown ugly series list - overall there seems to be a lack of QA on the AppleTV app since it’s ridiculously easy to find bugs by spending 3 mins in Max - 10 ft UI should have been focused on discovery of content and bookmarking your favorite shows - Like the new hold add to watch list

by 8 Bit Snow

Why is there no recently played or continue watching in Apple TV app? Because they don’t care about the user experience. Actually it’s really on purpose. It’s a dark design pattern. They have dishonest executives and folks running the product team who want to manipulate you. It’s all about greed and hoping they get another month out of you. It’s the worst of capitalism. They want you to be frustrated. They hope you’ll start a new show and lock you in further. End your subscription asap! Only subscribe when you want to watch something specific. Search only for that. And this isn’t just a this app (stupidest rebranding EVER) thing. This dark design pattern is on all the streaming apps. It’s gross. And the only way we can change it is to not fall for it! Cancel you subscriptions as soon as you can. Don’t forget you can cancel immediately after subscribing. You’ll have a full month paid for. Subscribe again in a month if you want to continue watching. They hope you forget. Or that you get sucked into something else because you can’t find what you were just watching. UPDATE: oh wow! There is recently played. After force quitting Max . Something I bet less than 1000 people on planet earth know how to do on Apple TV. My dark design pattern argument stands.

by Kelly K. Lany

I can’t really say much about the iPhone/iPad app, but the tv app we use for streaming since the update is absolutely horrible. Much more difficult to find content, and doesn’t save progress on what I’m watching anymore. I had to manually search for the series, then it didn’t save my progress even though I was 2 seasons and 4 episodes in. I added the show to “my stuff” hoping it would be the fix, but no. Please fix this glitch!

Update (6/6/23)—but not changing my 1-star rating yet: I received a message from the developer asking if I’d like additional assistance. This would be helpful if the problem were with my account, but reading many other reviews, this issue is not a “me” problem. I am appreciative they are taking the time to acknowledge the negative reviews but it seems that may have been somewhat of an automated response they could have sent to all 1 and 2-star reviews. There was a link to a form to send for advanced support, which I don’t feel is useful in this case, as I mentioned (don't worry, I did it anyway just to be safe), and a link to update my review, which is exactly what I’m doing here. Hopefully, though, it will lead to a speedy fox for all of us who seem to be having many of the same complaints!

by Kzlsakal

HBO this app, or “this app”, is probably the worst streaming application out there. It has various bugs on my smart TV and also the new iPad Pro. I used to pay for it and canceled it because I can’t stand how bad the application is. Then I got access to it again because it’s now included in my AT&T membership. I’m now contemplating about switching to another carrier so I can take this application out of my life, simply because of this one issue. It happens every other day; when I open the application, I have to connect my provider from scratch every single time.

This last time it was really infuriating. I downloaded a movie to watch while I’m traveling. Next, I’m traveling, and when I clicked on the application it asked me to connect my provider again. When I did it and went to downloads, it no longer showed the downloaded movie there. The funny part is the application still holds the space required for the movie, so it’s there, but I can’t watch it or delete it. I guess I needed a good excuse to delete the application altogether, and come here to write this rant. It’s a shame because I love HBO shows, but they must make their software product teams hate their lives to build an application like this.

by KyaDutra

Every time I stream Max on my tv from my phone it glitches. For example, I’ll put on a show I want to watch, put on an episode and it’ll work after I exit out of Max . But as soon as I turn my phone on and go into Max it completely restarts the episode of the show on my tv. I cant turn up the volume of what im watching from in Max , I cant fast foward or rewind the episode without the entire episode starting over because I entered in Max . It’s especially annoying when I turn my phone and the last app I was on was HBO so it’ll automatically restart after I enter my phone. Max has other glitches too, like not being able to turn the “read aloud” subtitles off that talk over the entire show I’m watching. Sometimes the option to turn them off will be there, and sometimes it won’t. I have great internet connection, my cache is cleared for Max , I’ve tested all the casting options on my tv, restarted my chrome casts, AND my Roku tvs, I deleted the HBO app and re-downloaded it but still the same problems. I’ve been waiting over a month for a new update that might fix these bad bugs. But nothing has changed. Max does not work how it says it should.

by Mitch6899717

HBO this app used to be a place where people can come together. Now it is a place where they isolate people. I own an HBO this app account. I have now moved it to the “this app” app where things are apparently different. Let me tell you why things are different. I own several different television sets. I have my own HBO or what I used to calll HBO on every single tv set. Now I for some reason can only use one or 2 television sets with this app. So glad they changed it and upgraded their software to make it even more terrible than it was before. I can’t watch with more than 2. I work hard for those televisions and I want to enjoy every single one of them. All I want to do is watch a show that I used to be interested in and this new update is ruining tv and as well as going along with our country’s new values that some people in this country have decided to partake in. I refuse to be apart of that. And while I do refuse to step foot in these childish political issues I cannot help but say that it is disappointing that HBO or as we now call it “this app” is deciding to adhere to these insane ideas hurts me and is ruining American television and I can say that there are some great shows on Max . I just wish “this app” as they call it can do what everyone in America wants them to do and make a change FOR THE GOOD instead of negative which is what I believe is happening right now.

by Adders58

With the old app (HBO this app), everything worked smoothly. I used it both on my tv and my phone regularly to watch my favorite tv shows and movies. Literally recommending HBO to everyone, I was pleased. Ever since everything’s been transferred over to this new app, “this app”, it will not operate on my phone, nor my tv. I have done the simple updating, delete and redownload, restart the devices, and I keep having the typical problems that should’ve been easily fixed with an update. the screen freezes at the choosing accounts screen and i cannot do anything besides exit out Max completely, and every show I watch will not stay on my continue watching. When I finish an episode into my favorite tv show, Max resets and says I haven’t watched a single episode at all, when in total i’ve watched 12. i’ve had this issue with all my shows and movies, where it won’t keep my spot, and reset and move it out of my continue watching and i have to go find the title and my spot again manually. with this happening with every single show and movie, along with the constant freezing on the screen with no response, i’m extremely disappointed. I thought it was only me, but my boyfriend and family are having the same Issue. what even happened here?? what an awesome streaming service that turned spotty and unreliable. unfortunate and disappointing.

by Mrorange33

I am not sure how they messed up an app that was pretty good. The last update to the HBO this app app ruined a lot of the features. I guess that was sign for how the new this app app was going to work. Not sure why they created a whole new app, makes no sense to rebrand it, everyone knows it’s HBO, but to discard all the good things that were created in the last app, and only add the bad things, doesn’t seem reasonable. When I first downloaded the HBO this app app several years ago, it was full of bugs, but over the course of several updates they really smoothed it out. It ran very fast, worked as needed and seemed to anticipate changes that were needed by customers. That all changed in the last update and then the new app. I combine them as one because the problems of slow scrolling, bad menu displays and accessibility are the same. How do you fix this, just make it like your previous app and that should do the trick. I don’t understand how it’s so buggy, maybe by design? Your rebranding attempt was a failure.

The menu function to quickly go to Last Chance or other movie genres was a very feature one that was removed in this new app. I have read reviews that people are perplexed that others have written good reviews of Max, most likely it’s HBO employees or people who never used the old app, because it was far superior, at least before the last update.

by Underwhelmed0

The whole rollout of Hbo this app’s new “this app” platform is an absolute joke. First off, on launch day this app wasn’t even available on my Roku TV. Tried to google how to make it work but the internet doesn’t know what this app is, only what HBO this app is so all troubleshooting for “this app” was useless. Waited for them to fix all their disastrous errors and tried to log in the next day. All of a sudden my password is not correct and to update my password I used the web address provided on my tv screen. Each time on the web address you clicked Sign In it would take you to Max Store to download the this app app. Once Max was downloaded I proceeded to attempt sign in using the forgot password option, it emailed a link that I then updated my Password ON A WEB BROWSER!! What did I need Max for? This whole thing is completely not worth even having the service anymore and even though it’s minor in the grand scheme of life, in the moment it was frustrating enough for me to consider cancelling my subscription that’s increasing in price anyway with this new rollout. Cool. Thanks, this app. 👎🏼

by Frozen01

I’m tired of all the bugs and issues with Max.

There’s a recurring issue where the sound will either go so low that I have to turn my TV up as loud as it will go to hear anything or the sound doesn’t work at all. When the latter issue happens, it basically kills my Chromecast’s ability to stream sound; any app I try after HBO this app, the sound doesn’t work. I have to reboot my ChromeCast and then other apps can play sound again… until I open HBO this app. The only thing that fixes it is rebooting my ChromeCast AND deleting the HBO this app app and reinstalling it. But the problem always comes back eventually. This last time I had sound for four days before it happened again.

Also I’ve been trying for like a week to watch The Regime but I’ve only gotten through 1.25 episodes because Max keeps buffering every 20 seconds. I don’t have this problem with any other app. Why am I paying $16/mo for this? Just cancelled my subscription. Hopefully they can fix these issues but I don’t have much hope. I’ve been having the sound issue for months.

by Princess Potato Unicorn

Hi, at first HBO this app was one of my favorite streaming services. It had a ton of content that I watched consistently and it was pretty reliable when it came to Max itself. But by 2021 it’s very clear that your catalog (especially the animated catalog) needs a lot of work. Not only do you remove shows that YOU OWN for no reason, you also do it without warning which is extremely frustrating. My profile on this app is literally Gumball and yet as of October 1st, 2024 I can no longer watch the show on your streaming service. I’m aware that whoever reads this won’t be able to do anything substantial but I find it interesting how originally this service was made as a hub for all things Warner bros, and now major brands such as Cartoon Network are barely being represented. On that note, this disregard for the users of Max over the past five years has made watching the stuff that I love extremely difficult. In conclusion, just because Warner Bros discovery is losing money doesn’t mean you need to take it out on the consumers who are actively giving you money by removing the things they are paying for.

by Sweets776

The new this app is terrible! It does NOT keep track of where you left off with a series so you better write it down, take a picture, or have a photographic memory. Also, if you want to watch a specific episode, you have to choose the episode prior to that, because it starts playing from the end of the episode you selected, and starts the next one from the beginning. For example, if I want to watch S1:Ep3, Max will play the credits from that episode, and start playing S1:E4 even though that isn’t what was selected. Very annoying! You no longer have the option to choose your own picture for your profile. I also can’t access everything on my list from the home screen. I have to use the left navigation and choose “my stuff” to access my entire list. I’m not sure what prompted these changes but the previous version of Max was just fine. These “updates” were completely unnecessary.

New update: For the past two weeks, my sitcoms are speaking FRENCH! It’s not every episode though… two episodes in English, then two in French. Idk how this is possible when French isn’t even an option for language settings. I sure hope they haven’t been hacked!

by Kinsleejdion

Tonight the new episode of HOTD came out and I went on this app to watch it but it wouldn’t load and kept saying subscription paused due to payment issue I went check my subscription and it said it was active until July 22 after about 2 hours of fussing with this app and still not being able to stream the new episode I bought another subscription of $16 and I thought that would fix the problem but no when I clicked Max nothing changed it still said subscription paused this is so frustrating and a big waste of money!!! After being so frustrated I decided to just make a new account since this app was of no help and I paid for ANOTHER subscription and then when I got to the home page it was telling me to renew my subscription! THIS IS ABSOLUTELY RIDICULOUS! I spent well over $30 in ONE NIGHT and have reached out to this app several times and they completely ignored me I would live my funds back or at least a working account???? For something I paid for like hello ??? The amount of glitching and lack of costumer service is insane 0/10 for sure !

by HotHatchy

I spend my life consuming movies and tv shows on various platforms and devices. It is truly unbelievable how bad the “this app” experience is on iPad Pro and Apple TV 4K. Normally the content I watch on every single other streaming service is bright and vivid, showcasing the benefits of higher contrast OLED and MiniLED displays with HDR content. That is completely absent here. I don’t know if this app is just lying to their customers or they are truly just delivering such an awful product and don’t care one bit. I think its both. I’ve been in contact with customer support so much at this point that I’ve given up, they’ve been of zero help and I’m exhausted trying to explain what a disaster and failure their new service has been. Nobody at this company cares. A ton of little things really add up. You can’t rewind properly, it doesn’t display when a show or movie will end, their content doesn’t switch over to HDR, Dolby Vision like every single one of their competitors. They are using some garbage media player. No matter how I’m using the service it’s just an awful experience front to back. There’s just too much to list. I’m so incredibly disappointed and it saddens me how next level bad HBO is now. When my annual subscription is over, I will 100% not be renewing and will say goodbye to HBO after 30 years. Shame on every single person responsible. This is not hyperbole, this service is a nightmare.

by Andrew989

When this app first launched, it had issues. First of all, I use a Chromecast to cast it from my iPhone to my television. From the very beginning, I would have issues with it tracking my progress through a series. I would watch 3 episodes and when I came back to start again, it would start me halfway through the 2nd one I watched last time. Also, the “new episode” badge remains even after you have watched the new episode. Those were annoying, but not deal breakers. Now, though, my TV remote that used to pause a show no longer functions that way. Also, clicking into the show on my phone while it is casting to my TV no longer shows the progress bar like it used to… so I can’t easily tell how long I have to go or how long a movie is. The latest development is that the pause button won’t even work on the phone now either. They only way I can pause the show is to disconnect from the Chromecast altogether.

I have detailed all these issues in previous reviews… but strangely my 2 star reviews and complaints keep disappearing from the reviews list while the 4 and 5 star reviews remain. Maybe this one can actually stay up and people can get an honest view of the limitations of Max .

by RaEStoCo

They’ve got their parental controls backwards. Rather than needing a PIN to get access to an adult profile, you need the PIN to exit the child profile. That’s all fine and dandy until an adult closes Max and the next person to open it has access to the adult profile or the profile selection screen. You don’t need a PIN to access an adult profile, so a kid could open any profile they want and have access to adult content. The only way to block a kid’s access to other profiles is to switch the profiles to the kid’s one before you exit Max . So when mom finishes a show, I have to make sure switch profiles to the kids one before I can close Max . With any other app, I force close Max , when it reopens it’s on the profile selection page and the adult profiles are locked. With this app, when you force close Max and it reopens on the profile selection page, kids have access to adult profiles because there is no PIN to lock an adult profile. You must enter the kids profile every single time you exit or kids will have access to adult content. Just let us lock whatever profile we choose like everyone else.

by CodyRuffenach

HBO this app, or just “this app” as it’s now called for now reason, has completely removed its identity and all of its best features in a needless attempt to be a Netflix clone (this isn’t something you should be proud of HBO).

No longer can you upload custom profile photos, which were extremely helpful in our household. Now you’re stuck with generic character photos from different HBO shows and movies (the same exact way Netflix does it. The new blue design for the service/app makes it look just like Disney+ and Paramount now, making it more difficult to distinguish these services at a quick glance. The purple looked great, why change that? App layout and performance is debatable. The only thing I have experienced is that all the menus I was used to are now in different places and have been needlessly swapped around. On top of that, I had to go and download a completely separate app? Why not just update the original rather than give your users more steps than necessary?

Overall, pretty disappointed with this change and I hope HBO considers backing up some of these bizarre and uncomfortable “improvements”.

by Doughy87

Have y’all over there at Warner Brothers development team ever heard the phrase if it’s not broken, don’t fix it? If so, why did you break HBO this app? You used to have a bunch of cool features like being able to shuffle which would keep the program running for as long as you like. Now I have absolutely no option but to watch from season one episode one (or wherever I actually start the show from) until the finale. It also used to keep the shows in my list after watching the whole show because it’s still your show. No you must go back in there to the search. Find your show again. Just play it so you can go to sleep. How about the recently added or last chance sections of HBO this app that are missing from this new app. While I will admit, I did not use those functions frequently. I did appreciate having them available. I’ll give you two stars because the application does work. It does play the content requested but the original HBO this app was at least by comparison a five star product compared to the two that I get this which is a mild stretch.
Warner Bros dev team I understand that you guys have to justify your paychecks and feed your families a man next time in executive says that we need to revamp the whole ******* thing. Tell ‘em to blow you. It’s funny the amount of reviews that looks almost identical to this one.

by Merlex55

Since HBO just made me waste time now I’m gonna actually sit down and take the time to write my thought.
I have no complaints about the content. By far id say HBO is my favorite of all streaming platforms when it comes to the content. However, I cannot say the same about Max itself. It is the most outdated out of all of them. It constantly signs me out from my phone, and my TV. Not only that but also, HBO is the only app that doesn’t give you an option to sign in to Roku TV through my phone. I still have to manually put my info with the remote. I did it twice and both times it kicked me back out to the sign in screen…. it takes long enough already to type in an entire email plus the password plus fixing any typos, only for it to kick me back out to the home screen like I never even signed in. So frustrating and such a waste of time.

Also, Max freezes up alot on my phone. I have to close it and open it again. Not only that, but after I close it, whatever show I’m watching keeps on playing for another five seconds before it finally closes.

by Spooky0691

Great options of shows & movies to watch however I have multiple problems when streaming from my phone to my TV. One, once I connect to TV it does not let me operate the rewind & pause from my phone like it typically should. Also it does not let me use subtitles at all when casting to TV which is very frustrating when I am hard of hearing. The tool menu pops up at the bottom of Max but no matter how many times I press subtitles on, or press pause, or rewind, it does not work. Sometimes the tool menu even pops up with no buttons AT ALL & I cannot control the movie. flawed and frustrating. I have no control over the movie or show I am watching, cannot pause, rewind, fast forward, or turn subtitles on. Also once I have streamed no matter how many times I close Max or turn my TV off & on it does not stop streaming, even after Max has been removed from my open & live section on my phone it is some how streaming in the background?? And for HOURS. I played a show around 11am then turned my TV off & removed Max from my open list then at 10pm I turn my tv on & re-open this app & it immediately streams the same exact movie from 12hours ago?? Why did the movie not close from the lower tool bar & have Max reset like it should. Multiple problems of Max not resetting properly. Very unhappy & horrible change.

by Legit Every Nickname Is Taken

I’m actually really upset at the amount of people giving this good reviews. I have had nothing but issues the day I started using it. I’m currently rewatching a show & for some reason this app doesn’t want to leave it in my continue watching & on the progress bars it shows I’m no where through any of the episodes. If I can remember what episode I left off on, I can click on it & it resumes me at a random part of the video, not where I left off, or even at the beginning. Another issue I have is that when I click the skip intro option, it will sometimes (about half the time) only go through half of the intro but the skip button is no longer available. Not only are there issues, but y’all also took away features. Like the being able to upload one of your own pictures to your profile? Now, like Disney +, it only allows you to choose from the characters in some of their movies/tv shows, & the only options are honestly all the new or up incoming things, some of your most popular entertainment isn’t even an option. I just find it strange to remove features. I guess I just expected for this app to be this great new thing but was extremely let down. Please get to fixing the ‘continue watching’ issue because it’s very frustrating.

by Eear

I know it seems harsh docking 2 stars for organization but I haven’t fully explored the rest of Max so I don’t know if there’s anything else wrong. Anything else I might politely object to. The reason I haven’t fully is because from what I can tell it just has “tv”, “movies”, “hbo”, “new & notable”. Whereas the old HBO Mac organization and menu format was more extensive than just the standard Netflix-esque “we’ve separated tv and movies, now scroll”. The things mentioned in Max description at the time of this comment was, not necessarily in this order, “DC Universe”, “Harry Potter”, “Food Network”, “Magnolia Network”, “TLC”, “HGTV”, “Adult Swim”, and “HBO”. However, it’s only “TV”, “Movies”, “HBO”, and “new”. Where this is going is. Is there a way to separate all of those networks/franchises and other stuff (like cartoons and other stuff) in a tab system similar to the old one? Like how other apps and the old version did? Not the same obviously, but similar. A new app doesn’t mean everything has to be different.

by Comanflash

Hi, I’ve had hbo this app for a long time now, but ever since the new update to this app, it’s had a lot of bugs. Before the update I’d finish a series and be able to restart it from the start without playing at the ends of episodes. Also while it goes to the next episode, as well as starting from the end, it wil now sometimes close Max on the tv out. Additionally, it won’t save series under currently watching if they had been watched before and when restarted it still doesn’t save it. Not sure why these bugs are now here but hope they get fixed soon. It’s become almost impossible to watch as well as a lot of the cartoon series are being dropped and some missing episodes. Like Clarence is now gone and regular show is missing episodes. I thought Cartoon Network was bought out by whoever ultimately is over the Warner brothers shows but now they are disappearing after getting them so that doesn’t make sense. Not sure why but hope all these problems, and series get back soon. Thank you, I really appreciate it.

by PhoenixAsh203

I have subscription through AT&T and constantly get signed out. Better instructions needed to sign in again if account was already connected to this app. When trying to connect through provider, kept getting message that subscription could not be found or taken to a screen to set up account with no other options. When trying to set up account, then told email already exists and to verify email. After verifying email, taken to profile screen which will not work except to add a new profile. None of the profiles will activate and cannot move past this screen. After several attempts to fix (delete & add app again, restart device) I decided to try to sign in again with this app account & it finally worked. So apparently once you create a this app account, you should be able to login and not have to go through the provider sign in. Why their customer support can’t tell you that I don’t know, but it is SUPER frustrating!

by Poised_to_fall

Why are we going backwards in functionality and user-friendliness with this new app? Did you enjoy being able to press the menu button to easily navigate to separate pages for ‘Last Chance’ and ‘Just Added’ items in the HBOMax app? Too bad. Gone. Now they’re just tiny rows located who knows how far down on the home page that you’ll have to side scroll through and also who knows how these choices are organized, because it’s certainly not alphabetical. Did you enjoy having your watchlist arranged in alphabetical order? Well, too bad. Now it’s arranged in some arbitrary order that you can’t change. Remember how you were at least able to arrange your watchlist in alphabetical order (even though it didn’t stay that way the next time you opened the HBOMax app and you had to choose alphabetical order every time)? Oh well. Not anymore. I never knew just how important alphabetical ordering was to me until it was removed from Max. So far, I’ve only started up one thing since the revamp and it had no issues starting, so that’s good at least. The lack of organization and organization options is aaarrrggggghhhhhh though!

On the plus side, it automatically logged me in so I didn’t have any issues there.

P. S. Bring back Metalocalypse.

by ElPolloLoco1997

Every generation had their way of saying “this will work better than before” at times it may be true but in this case you had a situation where if it ain’t broke don’t fix it
It’s hbo not this app stop trying to disassociate from the brand in order to make it seem like you’re bigger than you really are, you’ll loose your fan base with these crazy moves don’t get me wrong there’s more diverse shows with the inclusion of discovery and the merger with time Warner, it’s just frustrating to have to download and redoubload update and login getting logged out dealing with bugs all that work just to put out a new app and a new name? And for what? To say it’s new? It’s the same crap different day, stop making your people run in place with these crazy capitalistic practices you call “economy”
All that aside
I love your price point and inclusion in internet and tv providers it’s the best price point to carry for any person looking to maximize their screen time whilst still getting your bang for your buck the tv shows and films are great for people of all ages and I really do mean it there’s a show or film catered to someone you know

by Spaceman11374265

I’ve been using HBO this app since 2020, and I’ve enjoyed the selections that have been available, with only a few exceptions (looking at you, Dragonball Evolution). When I managed to access this app (which transferred my account with no issues), I did notice that I had some personal issues with the User Interface. It’s not to say that the interface is terrible, but it is certainly lacking when you compare it to HBO this app’s UI. Selections are categorized by genre without a clear option for seeing selections from A-Z (it does have alphabetical order for genres, but it feels somewhat tedious to go through each genre to find what you’re looking for, especially if your choice is listed under multi genres). The service is also lacking dedicated pages for new titles and titles that are being cycled out of the service, and the section for titles leaving this app doesn’t notify you that the titles are leaving by the end of the month (I think a lot of people would appreciate having that feature on this app). Again, I still enjoy it, but I’d appreciate it if elements from HBO this app’s UI were reintroduced to this app.

by RaceReady247

I see plenty of reviews complaining about Max not loading or installing on tvs and crashing tvs along with crashing other apps.. for me personally, I have two tvs, a Hisense 55” google tv and a Samsung 50” google tv that when I opened the HBO this app app I was prompted to download the new this app app which was downloaded and installed on both tvs just fine. Both tvs opened Max with my account Information already switched over and logged in, both tvs had all my profiles on them ready to select and open just fine, both tvs also play everything in the content including the new SHAZAM movie. It is also nice having quite a bit of added content from Discovery+ to view as well, however my one gripe is that the Samsung tv does run really slow in Max and the quality constantly suffers due to that, in movies and/or tv shows even though that tv is newer, higher quality and closer to the WiFi router. Otherwise no other complaints so far. Happy viewing!

by LeviathanXyzzy

this app has completely replaced my Netflix subscription and for good reason. I dropped Netflix because absolutely nothing about Netflix is worth it. They don’t have any shows I like that I can’t get anywhere else, and with the whole password thing directly hurting my family because my father is constantly traveling to hospitals for a severe medical condition and I also am constantly traveling I just could no longer support a morally bankrupt company, and I switched to this app. Im very happy with my subscription, they’ve got endless content, even really niche stuff, but I do have a little bit of a complaint.
For instance, the switch over from the ‘HBO this app’ app to just ‘this app’ doesn’t make sense. They didn’t drop HBO, we still have all the shows, and while it is a shorter name it just doesn’t make sense to make everyone switch over to a new app for the change. Sure, things were added that make it more than just HBO, but I don’t think that makes a whole new app necessary.
I’m sure it’s probably just because Max developers or maintainers needed to build a suitable framework for this growth of content, but it was annoying to need to download a new app with no warning before hand, especially when my father was in the hospital when the change occurred.
Other than that, I don’t regret dropping Netflix for this app. Just don’t make the same mistakes Netflix is as a company or you will lose me as well.

by Ntomallen

Overall, I’m mostly impressed with this app! HBO this app always had performance issues on some of my devices (including newer iPhones, but especially on an older iPad). But this app feels way smoother most of the time, with better search and scrolling performance. Also, with my existing year long HBO this app subscription, I continue to get 4k HDR at seemly pretty high bitrates (possibly higher than HBO this app?), so it makes me very happy that I wasn’t screwed over. On top of that, we get more content now. Even though HBO has far superior TV, sometimes you want to relax with HGTV or something similar, so I’m happy this is now an option without needing to pay more.

My hope is that they continue pushing this app to be a great platform in a way that multiple disparate underinvested platforms can’t be. My fear is that quality content from HBO doesn’t get the investment it deserves under the new WBD merger. (I guess we’ll see.) One thing I am VERY disappointed in is the decision to cancel nearly finished movies and to remove completed, reputable shows like Westworld from the platform. How does that make any sense?

Honestly, the weird licensing deals which make it very confusing about what’s available where and when need to die, and it seems like this app is a step in the right direction from a company that has enough properties that one service could actually be consistently valuable. So far I’m impressed and cautiously optimistic.

by Audio Description12

Are you description is missing on a lot of items you provide. We love to stream this service, but due to the lack of audio description we are forced to other places. Ourselves and other Blind people have discussed multiple times about leaving this streaming service for something more like Netflix due to the options available with audio description. My fiancé and I also love to try and watch new things but every single time we look for a show on this platform, unfortunately do not have enough audio description options as most of the shows we pick lack that option. with all that being said, the shows and movies that we do know, we do love to watch on this platform. So I still gave a four star rating because the content is really good however, to get to that star, I would like to see a little bit more description provided on the content.

by GandaIf_

I love the new this app app for many many reasons. i used to have so many problems with the old hbo like it would always crash. i swear some days i couldn’t even watch my show because 4-5 minutes in Max would crash and not let me back on. i have to say that not having to deal with that brings me relief. another large improvement i’ve seen all the new titles on this app. the first day i got on after the update and i was bewildered. so many choices of great movies and shows with DOUBLE the amount of streaming content. I also enjoy the new navigation menu. all of these changes have brought a new era to this app. But. I have an issue with how the home screen looks. i feel like that’s the only thing that didn’t change much and it looked almost identical to hbo this app. i was hoping for some more vibrant colors or a new sleek and modern design when scrolling through what to watch. that’s been my only issue with Max so far. i love this app and i will continue to look forward to exciting new changes!

by Relaxocat

The Discovery Network now runs HBO, so with the new this app app came a bunch of commercial tv shows from the Discovery family. For those of us seeking HBO's content, we now have to sift through programming that we didn't sign up for like the pimple-popper cartoons and other tv programming owned by Discovery. It's cluttered Max substantially, heading in the direction of Netflix & Prime where they bury what you're looking for in order to push other shows at you. Not a fan of that. Whether using this app on Roku or a mobile device, there needs to be much more direct way to go straight to HBO programming only. My Home screen now features shark shows, children's shows, and other non-HBO shows - the shows I've been trying to get away from, which is why I have been subscribing to HBO for years. Conversely, people seeking Discovery content now have to sift through HBO shows. Max needs to better separate and categorize the content and make the channels simpler to directly access instead of trying to force feed me things I've got zero interest in.

by AutoDJ

I love the selection of movies and shows so much that this app has become my most-used streaming app lately. The only downside would be the bugs while using Max on my iPhone. Sometimes when I open Max and start a new episode, I’ll watch the ads and then realize I can’t pause, close, or do anything with Max . My only choice is to lock my phone and re-open Max . Then my episode starts over and I have to watch ads again. Shows will sometimes start playing out of nowhere when I connect Bluetooth, plug in my charger, answer calls, or unlock my phone, even when Max is just operating in the background. The last bummer is that I have to sign in way more often now. No one uses my account but me, so it’s a little frustrating to enter my credentials so often. That said though, the rest of the experience is great and it’s overall worth it. I especially like that more TV episodes have a single long ad at the beginning so there is no interruption in the middle!

by Chachi A.

They make it pretty frustrating to change the form of payment, especially when you create the account through your phone it automatically bills through Max Store and sometimes your subscription won’t show so if you’re trying to re-subscribe or change the payment, you’re basically out of luck. but overall, the streaming service is actually prettyGreat I’ve never had a problem with the streaming site going down unlike Other streaming servicesThey actually make sure the site is always running and ever runs into errors And if you do run into an error, it’s a little problems like Them updating a certain show so you have to wait about 10 to 15 minutes for the contact to be available again but other than all that I really enjoy using MAXAnd I absolutely LOVE That they are usually the first streaming service to add the newest movies/Tv shows but so far, none ofThe original this app shows/movies have yet to disappoint me. I always look forward to see what they’re releasing next😊✨ (I would give a five star but the limited amount for the form of payments really need a solution)

by Ookook!

I’ve been an HBO subscriber since the early 1980s and am tickled to see the service that once offered Student Bodies and Revenge of the Nerds as feature events turn into a cutting edge producer of thoughtful and evocative pieces. Sure, it’s easy to say Game of Thrones changed television (and I’m not doubting it’s impact) but the amazing representation in The Last of Us, Sex Lives of Teenage Girls, and Barry is remarkable. And the jewel in your crown that is Our Flag Means Death is your premiere offering. From diverse and thoughtful casting to inclusive story lines, to a writer’s room that reflects what’s really happening out here in the real world, it is a perfect slice of entertainment that I enjoy on my own as well as with my children. In turn, we have all recommended it far and wide as an exemplary example of diversity and inclusion in television. this app is doing it right with this one and should continue on this fine path they have forged through so many channels filled with hate and hypocrisy. VERY WELL DONE!

by DJ Toe Knee

I’ve had HBO this app for year’s. As, a matter of fact HBO was our first paid channel through cable TV as a kid back in the 1980’s. Back then it was magical watching Superman on television without any adds.
I have to say I got that same feeling tonight watching one of the Final Four games. We are now retired and on a fixed income and it broke my heart after religiously watching the sweet sixteen the past few weeks on mainstream TV. Times are hard so these games are our major entertainment and of course I don’t mind the commercials to be able to see them. You might be happy to know out of the two paid channels we have, you’re one of them.I hope you continue to give people like us the simple joy of watching and cheering on exciting sports of college, professional games such as baseball, football … thank you for your consideration
Have a good evening, I did
Toni Garcia
A happy customer

by Beeyoth2

Max has changed my life, as if Jesus touched his soft warm hands on my shoulder and fixed all my issues. I love the fact that the shuffle button has been removed. At first I was mad, as the only thing I watch on HBO…….WAIT IM SORRY! The only thing I watch on this app……is South Park. That’s it. I’ve seen every episode multiple times and my depressed autistic husk of a body needs familiarity after suffering through the day. But you know what? Screw it! Lets make using Max more inconvenient and remove a cool feature for no reason! That is Steve Jobs level on innovation . Whoever’s GENIUS thought that was deserves a raise and a nice back running because GOD KNOWS HES HAD A STRESSFUL WORK FILLED DAY! This is the best thing man kind has ever created it truly is a work of art and I LOVE this app. this app IS MY FAVORITE. this app IS LOVE, this app IS LIFE! I PLEDGE MYSELF TO YOUR TEACHINGS this app,

by The No Capper😜

Personally I loved HBO this app. Only place where you can get every season of South Park. I haven’t opened the new app, ‘this app’ yet, but I will come back to edit my review. If this version has different resolutions for videos I will call in love. Edit: So far, LOVE that it transferred my data from HBO this app so that I didn’t have to log in. First star has been earned. I am happy with the avatar choices. I don’t really like the look of them, could be better, but the profile pictures are from my favorite shows, in fact multiple are. That’s a second star. Certain characters for the names that were previously supported in HBO this app are not supported in this app. I won’t deduct any stars though since as long as you don’t change your profile you can keep it. I like that all my shows moved with the new app. That’s a star. All seasons of south park are still there, that’s a star! I love the new loading animation, and that’s a fifth star. Good job on Max ! Sad to see the iconic purple color leave the logo though.

by Rey Riggans

As of writing this, a couple days after HBO this app became “this app,” I need to state that this new app / change needs a lot of work. After I launched Max on my cell phone & on my TV, a Roku device, the first issue that appeared was my “Continue Watching” no longer had shows I was watching & listed movies that I had finished watching & removed from my list. When I searched for the show I was watching, it was not appearing but when I searched for them on my Roku device, it read the show was on “this app” & when I selected it, it led me to the show on the streaming service. The inconsistency is the first issue. The second & biggest is the audio is out of sync on my shows. There is at least a 5 second delay with the audio when I was able to begin watching my show. The out of sync is also with the searching & selecting process itself. This new version needs a lot of refining.

Update: thank you for the response to my review, I troubleshooted Max on all my devices & followed the link provided & it did fix the issue I was experiencing.

by Phenixaz

I’m 54 and a huge film fan of all genres except horror movies (due to 1970 & 1980’s, I had a brother 4yrs older and was watching movies I had no business watching), I’ve watched thousands and thousands of films in my lifetime and possibly at least a thousand documentaries.

This movie has just catapulted to my ultimate favorite film of any genre! I’ve just finished it and it’s already on my favorite list and is after this review is being the 2nd downloaded movie on my phone. I accidentally deleted 3 other movies that someday I will get back. Also from my top 5 movies.

Everyone needs to watch this movie at least once. I’ve changed my view on a major company, learned about a place I now want to be my next vacation, learned about some amazing human beings and their ultimate passion and life’s work. It takes you through every emotion

Beautiful amazing work. THE BEST MOVIE EVER!!! This deserves an Oscar which unfortunately may never be recognized in this dog eat dog world.

My congratulations to filmmaker and director Irene Taylor. I’m not sure if I’ve ever seen your work. I will definitely be on the lookout for your film regardless of genre although hoping that you can top this and give me a new favorite so that you’re work is 1 & 2.

A film buff since I was able to understand that I was watching a movie!!!!
SRB AZ,USA

by Disappointed Customer 2003

The previous HBO app was wonderful. I don’t like anything about the new app, aside from it having all HBO content.

Which is also a part of my problem with it. To much content. It just doesn’t seem very well organized to have to navigate through SO much content that I have no interest in, before I stumble across something I want to watch.

I think the fast forward/rewind in 10 second increments is extremely slow, compared to other apps and including the old HBO, which was great. Not sure if it’s do to all the additional media, but it’s just very slow. I also do NOT like that the progress bar only shows time remaining in a program, as opposed to also including time watched, like it use too.

I also get a lot of blank black screen issues if I fast forward. A program will start just fine, but if I fast forward through the opening credits, only the audio will work, as the video just drops completely out to a pitch black screen. That happened on Very Rare Occasions on the old app, maybe once a month or longer. With the new app it’s almost daily. So I constantly have to reboot my Apple TV device. I suppose it could be a compatibility issue with the Apple TV, but the old app didn’t have that problem.

Those are just a few issues I have with this app. I wish I could go back to the old HBO this app!

Disappointing

by DinaLove

This is one of my favorite networks and I’m mostly reviewing Max for TV, not mobile devices. Since the transition from HBO this app to this app, everything I watch through the TV app has been sticky and glitchy. For example, I’m currently watching a show. When I hit pause, then play to start again, the show reverts to the very beginning or goes back three scenes, instead of picking up where it left off. It also freezes and crashes on a very regular basis and sometimes doesn’t remember shows I’m watching so I can continue watching them.. I hope this is just all part of growing pains, and that the current bugs will be squashed as new versions get updated. I’m also so bummed that I can’t choose my own avatars. I used to have cute photos of the users in my home and now I’m being forced to select from cartoon characters that I know nothing about.