Contact Max Support

by Mrorange33

I am not sure how they messed up an app that was pretty good. The last update to the HBO max app ruined a lot of the features. I guess that was sign for how the new Max app was going to work. Not sure why they created a whole new app, makes no sense to rebrand it, everyone knows it’s HBO, but to discard all the good things that were created in the last app, and only add the bad things, doesn’t seem reasonable. When I first downloaded the HBO max app several years ago, it was full of bugs, but over the course of several updates they really smoothed it out. It ran very fast, worked as needed and seemed to anticipate changes that were needed by customers. That all changed in the last update and then the new app. I combine them as one because the problems of slow scrolling, bad menu displays and accessibility are the same. How do you fix this, just make it like your previous app and that should do the trick. I don’t understand how it’s so buggy, maybe by design? Your rebranding attempt was a failure.

The menu function to quickly go to Last Chance or other movie genres was a very feature one that was removed in this new app. I have read reviews that people are perplexed that others have written good reviews of this app, most likely it’s HBO employees or people who never used the old app, because it was far superior, at least before the last update.

by Adders58

With the old app (HBO Max), everything worked smoothly. I used it both on my tv and my phone regularly to watch my favorite tv shows and movies. Literally recommending HBO to everyone, I was pleased. Ever since everything’s been transferred over to this new app, “Max”, it will not operate on my phone, nor my tv. I have done the simple updating, delete and redownload, restart the devices, and I keep having the typical problems that should’ve been easily fixed with an update. the screen freezes at the choosing accounts screen and i cannot do anything besides exit out the app completely, and every show I watch will not stay on my continue watching. When I finish an episode into my favorite tv show, the app resets and says I haven’t watched a single episode at all, when in total i’ve watched 12. i’ve had this issue with all my shows and movies, where it won’t keep my spot, and reset and move it out of my continue watching and i have to go find the title and my spot again manually. with this happening with every single show and movie, along with the constant freezing on the screen with no response, i’m extremely disappointed. I thought it was only me, but my boyfriend and family are having the same Issue. what even happened here?? what an awesome streaming service that turned spotty and unreliable. unfortunate and disappointing.

by Mitch6899717

HBO max used to be a place where people can come together. Now it is a place where they isolate people. I own an HBO max account. I have now moved it to the “max” app where things are apparently different. Let me tell you why things are different. I own several different television sets. I have my own HBO or what I used to calll HBO on every single tv set. Now I for some reason can only use one or 2 television sets with MAX. So glad they changed it and upgraded their software to make it even more terrible than it was before. I can’t watch with more than 2. I work hard for those televisions and I want to enjoy every single one of them. All I want to do is watch a show that I used to be interested in and this new update is ruining tv and as well as going along with our country’s new values that some people in this country have decided to partake in. I refuse to be apart of that. And while I do refuse to step foot in these childish political issues I cannot help but say that it is disappointing that HBO or as we now call it “MAX” is deciding to adhere to these insane ideas hurts me and is ruining American television and I can say that there are some great shows on the app. I just wish “MAX” as they call it can do what everyone in America wants them to do and make a change FOR THE GOOD instead of negative which is what I believe is happening right now.