CapCut is a free all-in-one video editing app that helps you create incredible
videos.
「Easy to use」
Cut, reverse and change speed: getting it just right
is easier than ever, posting only your wonderful moments.
Are you having issues? Select the issue you are having below and provide feedback to CapCut.
By Ben Soo Yew Seng 2 months ago
I want to subscribe to capcut pro, once payment is complete the apps crashed. when I re-opened the app, I'm still basic. What should I do? Please Advice
By Tati 5 months ago
Triying to install CapCut Desktop. It remains stuck at 95% no matter how often I try. On Reddit several users have reportes the same issue within the last few hours. Any solution to this?
By Nosakhare 8 months ago
None of my videos are exporting. I'm not using any PRO option. I've uninstalled and reinstalled
By Michael 10 months ago
After exporting, video will only play if you don't try to advance or pause. If you attempt to advance video, it will jump back to beginning and start over.
By Safa 10 months ago
the transitions and animations are not working.
By Angela 11 months ago
So when I try to export my video it said I was using a Pro effect and when I checked it I saw it was because I was using the Glitch text but when I clicked on the Glitch text it didn't have a "PRO" logo on it. It looked like a free text effect maybe it's a glitch in the system? Does anyone else have this problem?
By khawar 1 year ago
not to open
By Jasmine 1 year ago
When I press on audio it takes a while then glitches and the audio is there then disappears really quickly
By Leylabushra24 1 year ago
caplet Dmg and app not opening
By Luxembourgish Countryball 1 year ago
I cant upload anything to the web editon of capcut (I CHECKED MY INTERNET ALREADY AND ITS FINE) and I can't favourite any effects. IT KEEPS SAYING NETWORK ERROR MY INTERNET IS FINE
By alice 1 year ago
the qaulity shows up perfectly fine until i zoom the clip the qaulity becomes worse i dont know why but it goes all blur
By Monalisa 1 year ago
My videos are not editing from preview
By Elizabeth 1 year ago
Whenever I try to upload my videos it stops midway and crashes on me ADVERTISEMENT
By Kiyo edits 1 year ago
Whenever i click on the effects then my capcut crash and send me to the home screen of capcut, this bug happening after i updated the new version pls fix this bug otherwise my all projects will get disappear
By Nani 1 year ago
Automatic beat not working in iPhone It’s showing but not coming it is behind
By Shaindy 1 year ago
Whenever I try to upload my videos it stops midway and crashes on me
By Carson 1 year ago
Whenever im mid editing it just crashes my whole pc and restarts pc by itself
By Renee 1 year ago
Whenever I tried to export my video. It keeps on crashing
By Frankie 1 year ago
I cant export my video messaging to join capcut pro which I already have subscribed to pro and said check back 24 hours later then 24 hours later still says check back later
By RANA RAZA THAKUR - 1 year ago
It only loads 50% Effect loading , During use templates
By Melody 1 year ago
It only loads to 50℅ to the Vid
By Ariq 1 year ago
can you guys make that effect and overlay picture can auto snap with the sounds beat
By Sophie 1 year ago
I was editing a video chat but then all of the sudden it says something is wrong connect to the internet but my internet is working it just says the same thing and it said I can’t go to CapCut
By Mariah 1 year ago
Hi CapCut isn’t working because every time i want to edit something i go to CapCut and it turns black and it logs me out I tried restarting and refreshing my phone but it just doesn’t work and I have a problem
By Rose 1 year ago
Capcut does not open at all. Cannot be open. I’m please help me fix this problem, i have important projects in there
By ariel 1 year ago
I can't export project, it says "couldn't loud. Tap to try again", I spend hours for that edit can someone please help me :(
By Harry 1 year ago
Using the desktop app before the most recent update 1.5.0 Beta test version 1 was great and had no issues. but as soon as this update came out, CapCut will work perfectly fine but when playing back the newest section of an edited video, it will freeze. The app won't crash as waiting will resolve the issue however, you have to wait for about 2-3 minutes for it to sort itself out (which it doesn't always do).
By Tiegan 1 year ago
Hi! Basically capcut text isn't working like I put the text on the video but then when I save it to my camera roll or tiktok it dissapears and replaces it for number
By Rabani 1 year ago
When I go to play store to download they say it won't work on my device
By Hooshkiegirl 1 year ago
I am using the app on my Chromebook, and when I open the app it may respond for a few minutes, but then it will crash and close the whole app. This is frustrating and I want to make a video and I thought I could rely on CapCut, but so far all it has given me is anger and no video.
By Mia 1 year ago
It keeps on crashing and my pc freezesfreezes
By Anazodo precious 1 year ago
Capcut templates couldn't download
By Sophie Collett 1 year ago
When I try to make a video with photos or a template with photos it won’t load when I click preview!
By Aurora Senecal 1 year ago
Crashes when almost done with project, 3 times in a row
By Bobby Pellegrin 1 year ago
When I make a video on capcut and I'm done with it, why does it glitch?
By Ri 1 year ago
Everytime I open the app, it closes itself and goes back to my home page it doesn't even open.
By Emily 1 year ago
When I click on the app to go onto it it flashes into the app and straight back out of it. I have tried turning off my phone completely twice but still no luck. Please fix this glitch. Otherwhise amazing app such a shame I can't open it.
By Emily 1 year ago
When I click on the app to go onto it it flashes into the app and straight back out of it. I have tried turning off my phone completely twice but still no luck. Please fix this glitch. Otherwhise amazing app such a shame I can't open it.
By Karo Plancke 1 year ago
CapCut always does weird when I try to move my clips or zoom in and out
By Shej 1 year ago
Crashes when exporting
By Grace 1 year ago
Cap cut won't open it keeps crashing
By Chloe 1 year ago
Whenever i press on the app it takes me out of it
By luiz 1 year ago
whenever i try to put the filter “Dog Days” it doesn’t show up
By Tayla Hocking 1 year ago
Whenever im trying to use a template the video wont add in.
By Night Fyre 1 year ago
I worked on an capcut project for so long now the template is white and i can't open it. I can still open my other projects.
By Lily 1 year ago
The app keeps on crashing every time i try to edit or use templates. It would also crash when I try to export videos. CapCut crashes my phone and overheats it. What is happening?
By Latrell 1 year ago
My cap cut continues to crash over and over again to the point where the app is unusable
By Alex 1 year ago
Everytime i try to open it, it crashes
By Kaelyn D LAFRANCE 1 year ago
Whenever I try to export after making small details it says "video is already being saved" which is not
By Everardo Velasquez Dos Santos Averio 1 year ago
Whenever I try to export my CapCut video it keeps on crashing at the momment it’s on 58% completed and it crashes I tried completely Turing off my iPhone 11 and it still crashes
By Luke 1 year ago
I have a Samsung Galaxy S20 Ultra 5G, I updated to OS to the latest Android 13 and after that CapCut crashes when I try to open it
By Chrysanthi Kousiappa 1 year ago
Problem with the better quality for the speed botton. The speed isn't smooth.
By Abigail McCoy 1 year ago
The app kept crashing while I was working on the project and it crashes before the video can export, so I can't export my video.
By Poli 1 year ago
Suddenly it won't show any font when I go to fonts and it says you've reached your end? What does that even mean? Why I can't see the fonts?
By Noah 1 year ago
I was editing on capcut and all of a sudden when I go to fonts to choose a font it says "you've reached the end" and now I don't know what to do I deleted the app and reinstalled it and it didn't fix the problem, please help.
By Plotagon Egg 1 year ago
I upgraded capcut to a new version and it told me to restart it, then the app said that it crashed. And every time i try to open it, it crashes
By Penis 1 year ago
Automated subtitles won't show. Reinstalled the app but the problem still persist. Tried on another phone, same issue. Also, I cannot choose a template for subtitles
By Liv 1 year ago
whenever i try to use templates, it loads 30% and then says “couldn’t load. try again later”. this has happened with many templates
By see 1 year ago
when i choose only one word in my sentence to lower only that parts opacity, it doesnt get lowered and gets lowered for the entire sentence. also when i try to copy a text it oesnt get copied.
By Summer-Bleu Sheldon 1 year ago
It keeps saying no internet connection when I’m on internet and I’ve tried updating it and even reinstalling it and it still don’t work
By Allannah 🥱 1 year ago
The video effects and face effects aren’t working. Basically nothing is working for me. It’s saying I’m not connected to internet. But I’m at my house and I have good internet
By shifaq 1 year ago
I could not sign in capcut
By Noah Naftalin 1 year ago
Hi, CapCut has not been allowing me to add text onto the pictures in my videos. No text will work. I have tried looking under the photos but it doesn’t appear there either. Could you help please? Thanks
By Oliver 1 year ago
I was trying to edit when the app crashed then i tried to go back into the edit and every time i pressed the text or stickers button the app closes. I dont have this issue with any other video.
By Soupsysoup 1 year ago
Dude, wtf?! I’m trying to make an edit and it won’t go to where I need it, every time I go for adjust the image it goes out of frame, and it’s been like this for a good few hours!
By BiBi Dhat 1 year ago
My capcut effect is not loading and working
By Didi 1 year ago
The video looks pixelated
By Megan 1 year ago
CapCut won't open when I try to launch the app on my phone. It just crashes.
By fart 1 year ago
it keeps crashing when i open it
By r0ttinghead 1 year ago
Literally the app crashes every single time I try to load in my one video edit that is 5 minutes long BARELY. It’s ticking me off and I have more than enough storage, i cant even load it in long enough to change the quality of the video so it stops lagging out. Im upset because I can’t even finish editing it.
By Grace 1 year ago
I made a video with one of the only edits being adding text throughout the video, when I save the video to my camera roll, no text shows up, nothing I added shows up on the saved video, how do I get my text to show up?
By Yindee 1 year ago
Okay so I’ve been using capcut since 2020 , everytime when I make a edit I export it on 2/4K 60 fps, and Smart HD. Until yesterday it kept saying ‘something went wrong please try again’ I’m just so sad because I just finished a really good video and then it said that. Please help me
By Laura Balderrama Gill 1 year ago
The capcut reverse button doesn't work
By Jeff 1 year ago
Video Wont Play. When I try to watch a video on capcut, the video wont play.. PLease someone help me..
By Kane fullerton 1 year ago
It won’t show my chroma key when I try make an edit
By -Shroomy- 1 year ago
Capcut does not work. When i try to put my picures in, they wont show up. please help this has been happening for almost three months.
By alise 1 year ago
When I try to change my profile, it doesn’t change, even after I hit confirm!
By Mia Guerra 1 year ago
Keeps crashing while loading project I been working on that is 49 min long
By Aubrey 1 year ago
First of all before i deleted it i couldnt DO any animation And i mean ANY because it said i had no internet when i had full bars! And now ot wont let me download it:(
By Jamison Matthaius 1 year ago
Capcut editor on browser has reached limit on cloud space but which prevents it from saving. This is a problem as whenever I try to delete something to make space, it has to save before it can delete which gives me the same error message of not having the sufficient amount of space. This error message allows me only to try again or abandon draft. To click try again fixes nothing and the error message pops up again and I think it is a given the reason why I do not want to click "Abandon Draft". So the problem is that I cannot edit anything as it does not have sufficient space to save and I cannot make space because it automatically saves whenever I delete anything. Some help or small changes to this system should work and remove this significant roadblock.
By katrina 1 year ago
cap cut is not letting me delete any of the edits i dont want anymore i have tried to delete them more than once and its still not letting me delete anything fix ur app plz. oh and have a great rest of ur day
By Irelynn 1 year ago
So recently for me Capcut has been saying no connection, I have deleted the app and re installed, updated the app, and everything, I have good internet connection and all of my other apps work except for CapCut.
By Lucy 1 year ago
When I tried to use CapCut after making something, I left the app to export it later. When I came back to the app, it wouldn't let me click on anything, and I can't even delete something. It just wouldn't let me do anything, is there a way to fix this?
By Gracie 1 year ago
I’m trying to work on something that’s important and it won’t reverse all it says is “can’t reverse. Try again” and I’ve tried so many times and it won’t work.
By Remy 1 year ago
The text is not working for me and I need to use it very soon Please fix,
By Hailey 1 year ago
Ive been using capcut for a month now n it has been amazing until yesterday. somtimes it takes 5 mins to load into my project, theres glitching between cuts in scenes, and now my video effects wont work:( i already tried clearing up majority of my space, restarting my ipad, amd deleting and redownloadimg the app. nothings helping.
By Nancy 1 year ago
I can't download capcut
By Aaron P Davis 1 year ago
The add text feature won't do capital letters. Only shows lower case letters
By Tanya J Reynolds 1 year ago
It won't let me type
By Joslyn 1 year ago
So basically, there are two problems. The first one is about when I click the split button. Whenever I do this, the screen will turn black. The second problem is that I cant use the text tool. Please fix this.
By Jennifer Alston 1 year ago
I dont got no updates on style like my app always automatically updates by itself that i wouldnt have known
By Not telling u 1 year ago
When i press project it says allow access to album when i did any when i pressed confirm it took me to settings but there was bo photos so i can allow photos pls fix this Capcut im rlly sad rn
By issa 1 year ago
the reverse button isn’t working and it’s actually pissing me off I’ve tried so many things and it’s not working
By Marie 1 year ago
Hi yes my capcut isnt working like it says no internet connection which I have perfect connection and ive tried uninstalling the app many time but things got worse, How can I resolve the issue?
By Diore 1 year ago
it keeps crashing when i’m trying to upload it
By Shehani 1 year ago
It's says " file not supported "
By Miya 1 year ago
I updated it and now some of my past edits are glitching when it transitions from one picture to another
By Ashley Villante 1 year ago
Hi, the reverse button isn’t working and every time I try to use it I get kicked out of the app.
By Zoey Wagner 1 year ago
When i press “New Project” it doesn’t bring me to the part where you pick the vids/pics and it did not do this on my tablet and iPhone.
By Max 1 year ago
It’s not working, the videos won’t come up and I can’t add sound
- Limited animations for texts and clips
- No animation key thing
- Limited fonts
- No in depth audio editing interface
- No ability to change render settings
- No ability to render in the background
- Storage full issue
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Complete guide to troubleshoot CapCut app on iOS and Android devices. Solve all CapCut app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at 深圳市脸萌科技有限公司, developers of CapCut.
Contact e-Mail: [email protected]
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Developer: Bytedance Pte. Ltd.
E-Mail: [email protected]
Website: Visit CapCut Website
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Developer: Great Talent Video Inc. Video Editor App
E-Mail: [email protected]
Website: Visit Great Talent Video Inc. Video Editor App Website
this app is a free all-in-one video editing app that helps you create incredible videos. Advanced filters and flawless beauty effects open up a world of possibilities. Cut, reverse and change speed: getting it just right is easier than ever, posting only your wonderful moments. Tremendous music library and exclusive copyright songs. Top trending stickers and fonts let you fully express your videos.