Grok Status

Last Updated on 2025-01-09 by X.AI Corp

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Common Grok Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Grok app on iOS and Android devices. Solve all Grok app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Grok iPhone Issues and Solutions

Grok iOS app crashes, not working, errors
Grok iOS app network issues
Grok on iOS has black/white screen

Grok Android App Issues and Solutions

Grok has errors/crashing/not working
Grok server network connectivity issues
Grok has black screen

Grok iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Grok app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Grok app crashes or not working on Iphone (iOS):

Close and restart the Grok app on iPhone
Update Grok app to the Latest Version for iOS
Uninstall and reinstall Grok iPhone app
Update your iPhone to the latest iOS version

Fix Grok on iPhone unable to connect to server/internet connection issues::

To resolve Grok network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Grok black/white screen (blank screen) on iPhone:

Follow the Grok iOS app troubleshooting guide Here →

Grok Android App Issues and Solutions

Fix Grok not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Grok app issues:

Force Stop the Grok App
1. On android, goto "Settings" » click Grok app. » click "Force Stop".

Update Grok to the latest version on PlayStore

Clear Grok App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Grok app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Grok.

Fix Grok unable to contact server/ Grok internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Grok » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Grok » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Grok on android.

Solve Grok black/white screens issue on Android:

Follow the Grok android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at X.AI Corp, developers of Grok.

About this app

With this app, the universe is in your hands! - Image Generation: Get free access to generating high quality images using this app AI's advanced capabilities. - Real-Time: With access to current X and web data, this app provides up-to-date information for your queries, keeping you informed about the latest developments. - Conversational Tone: Engaging and humorous, this app makes learning and information gathering enjoyable, setting it apart from other AI chatbots. - Privacy-Focused: All data interactions are handled with user privacy in mind, ensuring a secure experience in line with xAI's privacy policy. Its integration with X and focus on real-time information make it the perfect companion for those seeking an AI-powered assistant. Get answers to any question, generate striking images, and upload pictures to gain a deeper understanding of your world. this app is an AI-powered assistant, developed by xAI, designed to be maximally truthful, useful, and curious. With this app as your copilot, navigating the vast expanse of knowledge becomes an exciting journey.