Contact Vrbo Vacation Rentals Support

I'm a first time user of this service and app. I was attempting to locate a property for a quick weekend getaway. I quickly found a place that was suitable and started to process to reserve it. However, itt came back with a notice saying that there was an issue with my card. I then checked all info, reentered the same info and was given the same response. I then got up and decided I wouldn't use this service betting that I didn't know much about it and regardless of the tv commercials, I'll use more traditional methods in securing a place to stay. Well an hour later I receive an email letting me know that my stay at this property has been approved and in this email I also received confirmation of payment. Puzzled, I looked for a way to contact the owner of the property. Upon contacting this individual, they responded by apologizing and telling me that the property was not available and that they are issuing a refund. My issue with this? VRBO doesn't make it known that once you click to book your property that you are interested in, your money is basically gone and you cannot get a refund unless the owner approves. VRBO needs to seriously make changes to it policies and procedures moving forward. I've deleted the app and I'll definitely not ever use it again. My ordeal was not major, however it has the potential to be. Upon reading other reviews, I would not recommend this site or app.

We planned a girls trip to Dallas and we were so excited to get here. We booked what we thought was a beautiful location. I reviewed this property several times because the pics were so nice. We arrived Friday to a house that was nothing like we saw. We entered the home to see a BIG tacky board sticking from under the carpet. It’s covering a hole in the floor. There were air conditioning units in the window which was not a issue but it was hanging out the window and anyone could just come up and do anything. Take in mind again all ladies not safe at all. The house is beyond outdated for what we paid. Back yard looks like a construction site and we were planning to hang out side but not at that place. We had to go book a hotel in the downtown area so pricey yes. We proceeded to reach out to the host/property owner name Jerri and she proceeded to hang up in my face. We called VRBO and all we get is back and forth between the 2 and everyone wants to email. I will be contacting a lawyer about m refund since neither can seem to do anything about this mishap. I even sent a video of the place and the VRBO employee was agreeing the place looks nothing like the pics posted. VRBO allows these people to post deceiving pics so these places can be booked and upon arrival the customer is scammed. Bad business and trust me I will be going up the chain and this was my first and last time using VRBO!

I spoke with 3 different reps. The first rep. Understood how we wanted to pay, there were 3 parties, and we each wanted to pay our share of the down payment. 1st rep said we were only able to use two cards but thought we could get permission from owner to use 3 cards. He took 3/4 of the payment due on two cards. All was fine. 2nd rep- we can use two cards. So I needed to discuss with rest of family. Spoke with owner, all was fine, could use two cards. Called back to book....rep said No we could only use 1 card for down payment, and could use second card for final payment. Spoke with owner 2nd time, with rep on phone with us, but with 3 families each wanting to pay their portion of down payment seemed again difficult to reach an understanding with me using 2 cards, so I just paid down payment on one card. If the 1st and 2nd rep could understand everything without any confusion I am not sure where the breakdown in communication was and why the differing opinions. I finally got the 1 card down payment made, knowing that my original desire to use 3 cards may have been unusual, but with the 1st rep easily possible. The owner was so very gracious, and her property was so beautiful, right on the water, and private. I just think the issue could have been made clear right up front, and no changes in procedure between reps. We are going to have a great time anyway.