Contact McDonald s Support

I don’t even know what more to do about this app... I guess I just won’t ever get to use the daily deals or use a mobile order since it has NEVER worked on my phone. I have an IPhone 12 Pro that has the newest software update and have tried over and over again to delete the app and re download without any success. Even before I got the 12 Pro I had the X and for over a year now I’ve always gotten a message when I tried logging in that said “Critical Error has Occurred, App needs to restart.” I tried logging into an existing account that I had created a few years back and got this message every single time so I tried signing up for a new account and still received this message. I contacted McDonald’s via phone and someone in their IT department said they would “pass along the information to their developers and hopefully with the next update it would be fixed.” Today I tried to re download the app again since it’s $1 fries for mobile users and I thought just maybe today it will work for me... nope! So now when I download the app it just completely crashed and doesn’t even load. I have missed out on so many deals and feel beyond frustrated that I can’t even do a mobile order for pickup. I researched online and other people have had this same issue without getting it resolved. You would think that with McDonald’s being one of the largest corporations in the world that they would have figured out all these bugs and issues by now. So disappointed 😡

So I had a lovely experience with this app yet again but this one tops it all. I went to McDonald’s today. I ordered through the app because of the deals the app has. I went through the process and got to the screen where it says curbside. I selected number 3 for the third stop. I wait waited 20 minutes only to go through the drive through to have them tell me that there is no record of my order. I showed the rude manager my receipt on the app on my phone and showed my bank statement of the the exact moment when I bought food through their app. She refused to give me my order because she said if it is not in the system then it never existed. But having for forms of prove showing that I did proved her otherwise. She still would not give me my food. McDonald’s I not sure how you train your managers but maybe you need to go back and teach every single one about not just customer service but general manners. Also maybe teach them how to use the app because no one in the building of all of your excellent employees know how to use it. Lesson that I learned today. Your app is garbage, it glitches and when I have 2 forms of proof showing I purchased food at your establishment, please have your manager refrain from insulting my intelligence and when they are in the wrong to apologize and say they made a mistake. All I wanted was food and know you make me not want to every close back. Thank you.

Overall I enjoyed the app where I could customized my order specifically how I wanted it and could clearly see the price increase for each option - who wouldn’t more pickles for free or a extra slice of cheese for 30 cents. Also there are daily app exclusive deals and coupons like buy one get one that are great and makes ordering tempting. However; the issue and an app killer for me is the payment system. Last 3 trips I ordered and set up for curbside delivery. A few minutes latter the app shows there’s been an error and I need to “go inside to see the cashier”, so in these social distancing days that means going through the drive through. When you pull up they can see your order but they say the Payment is still pending. Each time I check the app and it gives me no option to retry payment or other options. So i tell them at the window to cancel the order and end up leaving with no food. I have now discovered that the charge later went through and still showed up on my credit card statement. So now I have wasted time on trips to the restaurant, no food, and yet still get charged. Now I have to spend more time on phone with credit card disputing the charges. I will no longer use this faulty app. My advise is to save your time and money and shop elsewhere, unless you wanna go through the drive through and pay double the app price.