Contact TickPick Support

I bought tickets to a concert and ended up not being able to go. I went though the process to sell them through tick pick. Someone bought one of my tickets so I followed the steps to transfer them. The person emailed me that they couldn’t access the tickets. I spent hours emailing them back and forth. I reached out to support about 5 times and never got a response. I forwarded my ticket PDF, took a screenshot, added the buyers email address to the ticket invite page… nothing worked. I received one voicemail from support, not in response to my emails but rather telling me the buyer can’t get their tickets and that I needed to transfer them through ticket master. However, I don’t have tickets for this event in ticket master, they only exist for me through tick pick. Hours later I forwarded all the tickets I had purchased (3 total) to the buyer who only purchased one ticket to make sure they could get in. I then got another voicemail from tick pick saying the buyer was at the event and unable to get inside and that if I didn’t transfer the tickets properly I would be charged. I once again reached out to support and got no response. I then woke up to a $25 charge because I inconvenienced the buyer. I cannot stress enough that this was the absolute work experience I’ve ever had with any company. They provided no instructions or support and then charged me for their errors.

I have previously ordered tickets from Tick Pick and was very happy with them and referred several people to their site. On January 5th I ordered 2 tickets to a concert scheduled for February 15th. I purchased the tickets and my credit card was charged. The next day I get an email explaining “Don’t worry, but your tickets will be ready for email on February 12th” Not only was it only three days before the event but it was after our anniversary. This had never been the case with any previous orders and I was concerned I wouldn’t get them at all. I went ahead and bought tickets from another site. I sent an email via their app explaining everything and that I would like a refund. This was more than two weeks ahead of the event which would allow the seller to resell the tickets. I never received a response. I received the tickets and since email didn’t work I called and stayed on hold several minutes only to be met with a Customer Service Rep with major attitude. “Adeleny”. She cut me off before I could even explain the circumstances and she told me there was nothing they could do (or seemed to want to do!) I asked for a supervisor and she told she was the supervisor. I asked for someone above her and she told me there was no one else around. I asked to hold for someone else and she explains there would not be anyone available for 3 hours! Seriously!!! I am out almost $200, needless to say I won’t be using TickPick again!

If i could leave a zero i would. I would rather pay ticket fees and have my tickets in hand at time of purchase than have to wait until right before the event date. Ticket pick says “your tickets will be delivered with ample time before the show” 25-48 hours before it usually and they will notify if you anything changes. I bought the tickets back in September. Watching the 48 and then the 24 hours tick away while constantly refreshing my email was a stress and anxiety that was not worth not paying a ticket fee. The morning of our show (8 hours before started) we still had no tickets and no communication from the seller or tick pick. I finally sent an email and i did get a prompt response saying the tickets would be at will call instead of digital delivery. That’s totally fine but i hadn't of asked i wouldn’t have known to go to will call and ask for tickets. We saw the show in the end and it worked out but the lack of communication and instruction from the seller and tick pick were not worth it. I also upgraded our seats and found at the box office that the ticket price was 84 each. i payed nearly 300 through the app. The upgraded seats were 135. So it would have been cheaper to buy tickets through the theater and not waste my peace of mind and money be using this service.