McDonald's app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Something else
57.1%

Crashes
21.4%

Login
7.1%

Not working
7.1%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of McDonald's Problems 😠👌🔥

- Deals are limited and only save 50 cents on a 10 dollar order

- Mobile order never works on phone

- Lost earned rewards when app changed

- No record of order when using curbside

  8 Reported Issues: 😵🆘🛟🚨📢

Jan Tylapp
2023-08-15

Ever since you added functionality to your app - last 3 months? - your app keeps crashing on my Samsung A21s mobile. What programming language are you using? Clearly there is some kind of incompatibility with the language android uses. Most frustrating! Please comment.

Larry Boyll
2023-03-04

Order # GJ44 was placed and received on 2-25-23 but it still remains open on my cellphone, number 574-606-7805. My phone will not allow me to place another order advising this order is open. The McDonald store I always visit, the manager was not able to help me with closing this order. The store is located at 1430 S. Nappanee St. Elkhart, IN. What can I do to clear this up without deleting my account as I have over 13000 reward points, I would like to use. Please review and advise. Thank YOU so very much for your immediate attention as I visit this store at minimum three times a week. Best Regards, Larry Boyll

Bangtan N
2022-10-13

Won't let me sign in with Facebook.

Mike Dempsey
2022-10-13

Keep getting error 10021

Cheryl P Dustin
2022-08-10

I can't redeem my points

Wanda Gale
2022-07-30

mc Donald's app not letting me sign in

John Raoch
2022-07-17

I installed the "updates" and now it will not load. Sometimes have to restart my phone 4-5 times to get it to work. Why?

Holly Cusick
2022-04-21

After updating the app, it was wiped clean like I was new to the app. It deleted all the loyalty points I had acquired. CS told me to reinstall the app and it would refresh back to normal. Nope! I called CS and they blamed Apple but escalated my problem for further review. I just got an email telling me there is nothing wrong and no points were lost. Now they are calling me a liar! I wouldn’t have reported a problem if I hadn’t lost a substantial number of loyalty points. I know it shouldn’t be a big deal, but I definitely chose McDonald’s over other places because of the deals and rewards. There are plenty of other options. Bye bye McDonald’s!

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Common McDonald's Problems & Solutions. Troubleshooting Guide

       


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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at McDonald's USA, developers of McDonald's.


Verified email ✔✔

E-Mail: mobileappfeedback@us.mcd.com

Website: 🌍 Visit McDonald's Website

Privacy Policy: https://www.mcdonalds.com/us/en-us/privacy-overview.html

Developer: McDonalds USA, LLC


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Developer: McDonald's Apps

E-Mail: mcdonaldsglobalmobileapp@gmail.com

Website: 🌍 Visit McDonald's Website



About this app

Get exclusive deals on your McDonald’s favorites in McDonalds with contactless Mobile Order & Pay* and convenient Drive Thru or Curbside pickup.  Join MyMcDonald's Rewards in McDonalds to start earning points on every purchase and redeem for free McDonald’s.  Download the McDonald’s app today and enjoy access to exclusive deals, MyMcDonald’s Rewards and much more. * At participating McDonald’s.  Just tap "install" to join MyMcDonald's Rewards and start earning points on your faves for free McDonald's.  Order McDelivery through McDonalds and get your food delivered to your door. No pickles? No problem.  Open the map and find the nearest McDonald’s, along with store hours, and restaurant information.  Plus save time by ordering ahead in McDonalds and get exclusive deals.  Place your order and select your pickup option.  MyMcDonald’s Rewards program excludes delivery.  Get your faves fast with Mobile Order and Pay.  Download and registration required. Data rates may apply.  Customize and save your favorites to quickly reorder for your next visit.  McDelivery prices may be higher than at restaurants.  The McDonald's App is not currently compatible with smartwatches. Check app. com/us/en-us/terms-and-conditions. html for Terms and Conditions and more information.