Starbucks app not working? crashes or has problems?

Starbucks Status

Published by on 2023-12-15

The Starbucks® app is a convenient way to order ahead for pickup, scan and pay
in-store and customize your favorites. Rewards are built right in, so you’ll
earn Stars towards free drinks and food on your purchases.


I have a problem with Starbucks

Are you having issues? Select the issue you are having below and provide feedback to Starbucks.


problems reported in the last 24 hours

24 hour clock

Most reported problems


Reported Issues: 17 Comments

By Liz   8 months ago


The app is not letting me reload and order. It says something wrong on our end.

By Mike Glass   1 year ago


For the past several times that I've gone to two different local Starbucks stores, I've been unable to pay using the Starbucks app on my phone. When I tried this morning at the Starbucks store on Main Street in Williamsville, NY, the girl at the drive-through window told me that my app was "not accepted". Yesterday, I had a similar problem at the Starbucks Williamsville Place location on Sheridan Drive (Amherst). The app SHOULD be accepted. In both cases, I then proceeded to pay with my credit card -- the same credit card that the app is linked to! What's the problem? Please advise

By Brett Domue   1 year ago


I am trying to create a Starbucks Rewards, have tried with multiple email addresses. Keep getting "Something went wrong on our end" error messages.

By Judy L.   1 year ago


Using the App in the morning, logging out in the afternoon, trying to sign back in afterward but the login screen just looping and can't go further. I can't reach the screen to enter email and password. Uninstalled the App, cleared cache and data, powered off then reinstalled with the latest version, and updated my phone but same issue remained.

By JanetBehring   1 year ago


I can’t get any Starbucks history on my app. Everything else is working Is Starbucks having a po?

By Rogers, Lynda   1 year ago


Keep getting "something wrong on our end" messages-I went to the store and other mobile orders were being filled! Starbucks card worked fine in store…help!

By HK B   1 year ago


App has not worked for weeks My cards - and the cash on them - are no longer displayed: “Something is wrong on our end’ Similarly when I hit Scan: “Something is wrong on our end.” I have tried deleting and restoring the app - no improvement. Please advise

By Anon   1 year ago


I literally open the app and it crashes my phone. Has been an issue for a few months. Deleted and redownloaded, no luck.

By Virgie   1 year ago


The app won't allow me to order on it. It's been like this for almost 2 weeks now. I've tried deleting and redownloading the app, updating (there aren't any), switching stores, and it just keeps saying that "There Is A Problem On Our End". Help?

By Flame K   1 year ago


I cannot order using the Starbucks app. Every time I try I get a message that says ‘Something Went Wrong on our End’. I’ve deleted and re-uploaded, updated and turned my phone on and off and still getting the same message. I even tried ordering through another location. This has been going on since last week. Please help. I hate standing in line to place my order.

By Geoff Smith   1 year ago


Hi, My SB App keeps crashing, I've deleted the app, and still crashes, can you advise me please? Thank you for all that you do Geoff

By Russ   1 year ago


The app won’t stay open; it shuts down after the splash page appears.

By JJ Bright   1 year ago


I cannot order using the online app. Every time I try I get a message that says ‘Something Went Wrong on our End’. I’ve deleted and re-uploaded the app and tried it on another phone (shared account) and it still will not work. Suggestions???

By Catherine Ehlers   1 year ago


Can’t sign in can’t get new login… no stores found. Try again later since 730am May 28th

By david vera   1 year ago


its not registering the stores

By Alana Taylor   1 year ago


HI there, App suddenly doesn't recognize my face so asks for a password. Password reset I place it won't accept despite meeting criteria. Reset through email but not connecting to my app account.

By Debra Powell   1 year ago


Starbucks app hasn’t worked for at least 2 months. I’ve done every suggestion to fix it. I have to select forgot password every time I want I use it and then use right away - very annoying and I’ve lost points like crazy because of it


Common dislikes about Starbucks app

- No option to order pour-overs specifically

- Forced update while in line

- Unable to create an account to enjoy rewards



Have a Problem with Starbucks? Report Issue

Leave a comment:




Common Starbucks Problems & Solutions. Troubleshooting Guide


   



  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Starbucks Coffee Company, developers of Starbucks.


100% Contact Match

Developer: Starbucks Coffee Company

E-Mail: [email protected]

Website: Visit Starbucks Website

60% Contact Match

Developer: Starbucks Coffee Company

E-Mail: [email protected]

Website: Visit Starbucks Coffee Company Website



About this app

Redeem Stars for free drinks, food and more. this app® Rewards members can look forward to a birthday treat plus complimentary coffee and tea refills.  Rewards are built right in, so you’ll earn Stars towards free drinks and food on your purchases.  Join this app® Rewards and unlock exclusive benefits while earning Stars with almost every purchase.  Up to 3 Stars/$1 with this app Rewards Visa Card, 2 Stars/$1 with a this app Card, and 1 Star/$1 with cash, credit/debit and PayPal. Some restrictions apply.  Earn Stars even quicker with Double Star Days, Bonus Star challenges and Member exclusive games.  Save time and earn Rewards when you pay with the this app® app at many stores in the U. S.  It’s easy to redeem a digital card from email or in the this app® app.  Check your this app Card balance, add money, view past purchases and transfer balances between cards.  The this app® app is a convenient way to order ahead for pickup, scan and pay in-store and customize your favorites.  Customize and place your order, then pick up from a nearby participating store without waiting in line.  No matter how you pay, you can earn Stars on your order.  See stores near you, get directions, hours and view store amenities before you make the trip.  Say thanks with a digital this app Card in Starbucks or iMessage.  Reorder quickly with Siri.  Leave a tip on purchases made with Starbucks at many stores in the U. S. *At participating stores. Restrictions apply. See this app. com/rewards for details. 



Solve Problems with Similar Apps: