Say hello to our redesigned United app.
With our everchanging environment and
the need more than ever to empower our customers with more ability to self-serve
and stay informed, we’ve worked to enhance our United app to deliver
information more consistently, timelier and easier than before for all users –
all while keeping many of the same features you know and love.
Are you having issues? Select the issue you are having below and provide feedback to United Airlines.
Feb 15 2023
I can't get content to play through the app or using the URL through Duckduckgo and Chrome.
Pixel 7 Pro with latest update.
By Emile Garcia
Feb 12 2023
App has been booting me for 5 days. I have uninstalled everyday and the same issue continues.
Feb 12 2023
Always used my Samsung android tablet for inflight entertainment but it stopped working now when I try to update to the new version it say my device is not compatible. There is no number to technical support as I would like to know what is required and what is compatible.
By Melody Jones
Jan 15 2023
Installed United app on my iphone 11 without any problelm, but everything I try to open from there (such as "wallet", "view profile and settings", "my account") kicks me out of the app. Also, on my home pc, am unable to add my passport.
By Mala Brasington
Dec 17 2022
I recently became Silver Status and the app shows my status, but when I show my boarding pass it does not show the status on the boarding pass and is not giving me the "perks" of silver status. How can I get this resolved?
Oct 21 2022
United App doesn't work on Android 13. Crashes constantly. Won't play videos for free in-flight entertainment. It took 6 tries to get a credit card to load to the wallet.
By Amy Mo
Aug 16 2022
App crashes at open on ipad.
By Sweta Shah
Aug 09 2022
App not getting updated on iPhone 12 and so unable to use the app
Aug 02 2022
App won’t open on iPad. I have deleted and reloaded but still won’t open. Just disappears when I click on it. It works on my iPhone but not iPad.
By Jeff M.
Jul 25 2022
After scanning my son’s passport it says it must verify that the passport is eligible for travel (which may take up to 5 minutes) but it later stops and says “We’re sorry, something went wrong.”
Jul 17 2022
After scanning my daughter's passport it says it must verify that the passport is eligible for travel (which may take up to 5 minutes) but midway through it stops and says “We’re sorry, something went wrong.” Is the app not functioning properly or is there something wrong with his passport??? We travel tomorrow.
By Lauren Frolick
Jul 17 2022
After scanning my son’s passport it says it must verify that the passport is eligible for travel (which may take up to 5 minutes) but midway through it stops and says “We’re sorry, something went wrong.” Is the app not functioning properly or is there something wrong with his passport??? We travel in 7 days and I want his information uploaded.
By Vic M
Jul 09 2022
The biometric (fingerprint) login doesn't work for the mobile app. Each time I have to type my credentials to login. I'm not even prompted for a fingerprint login, even though I've enabled it countless times.
By Cindy Spitz
Jul 01 2022
I am traveling from Cleveland to Portland, Maine July 2. I have a layover in Newark. The second portion of my flight lists two other cities. I would like to be able to show a boarding pass from my phone when I get on the flight from Newark.
By Winfried Seipel
Jun 25 2022
I just installed the United Airlines android app. I selected the fingerprint method for logging on. I tried logging on and off a few times and discovered that fingerprint login worked once and only once. I now have to type my account and password to log on. I have a number of apps that work flawlessly eith fingerprint login.
By Joseph P Cirone
Jun 24 2022
The app disappeared from my Samsung Galaxy Note 10 plus and I've tried numerous times to download it again and it gets stuck in the "pending" status
By Clara Müller
Jun 04 2022
Passport scanning not working AT ALL.
When I try to check in over the app everything seems fine. I am able to upload my COVID data and my date of birth and name.
Then it wants me to scan my passport and it won’t work at all! There are no further instructions on how to scan the passport and I have tried it several times. This is a big issue and it needs to be fixed ASAP.
By Nitesh Shah
May 12 2022
The log in with the biometric in the mobile app stopped working. I have tried uninstalling and reinstalling the app multiple times and just spent an hour on the phone with Samsung tech support. If someone from the United app technical support could call me - 201-805-8164.
By Lee Zahnow
May 10 2022
Not downloading to install. The previous version would not let me update it so I am trying to download it again. No success after many tries. Very frustrating.
By Lee Zahnow
May 10 2022
Not downloading to install. The previous version would not let me update it so I am trying to download it again. No success after many tries. Vertical frustrating.
By Donges Brant
Feb 27 2022
App keeps disappearing from phone an I have to reinstall.
No other apps are doing this. It is unique to United Air app
Leave a comment:
Complete guide to troubleshoot United Airlines app on iOS and Android devices. Solve all United Airlines app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at United Airlines, developers of United Airlines.
100% Contact Match
Developer: United Airlines
E-Mail: [email protected]
Website: Visit United Airlines Website
57.14% Contact Match
E-Mail: [email protected]
Website: Visit MileagePlus Website
With our everchanging environment and the need more than ever to empower our customers with more ability to self-serve and stay informed, we’ve worked to enhance our United app to deliver information more consistently, timelier and easier than before for all users – all while keeping many of the same features you know and love. - View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. When you find one that’s right, book it on UnitedAirlines using money, award miles or even your electronic travel certificates. When it’s time to travel, check in for your flights on the home screen and view real-time updates. While at the airport, explore interactive airport maps to find a United Club location near you and stay up to date on your flight status through our push notifications delivered directly to your inbox. You can also earn miles with MileagePlus programs and use these miles to book award travel on UnitedAirlines , too. - During your trip, our app home screen gives you quick access to important details by opening to the most useful and relevant information, for all users whether you’re signed in or not. Learn about COVID-19 travel requirements and upload the necessary test results, vaccine documentation, and destination entry forms. You can also change, cancel or rebook your flights right on UnitedAirlines , all through the “My trips” section. - With United Private Screening on select flights, watch TV shows and movies on your own device. - Our redesigned app will now deliver information you need more consistently than ever before with improved navigation for a more seamless experience. The design updates also serve as a complement to our enhanced accessibility support for screen readers. - Use our Travel-Ready Center to navigate everything needed for travel. - Message our contact center directly through the Contact Us section in UnitedAirlines . - Enroll in MileagePlus and check out our newly envisioned “My account” experience. See what amenities are on your flights and your position on the upgrade and standby lists. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land. It even integrates with Apple Health, allowing you to seamlessly provide your proof of vaccination. - Look for flights across our global network.