United Airlines app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Something else
36.7%

Crashes
27.8%

Not working
20.0%

Connection
7.8%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of United Airlines Problems 🔥

- Have to close the app to get updated reservations

- Poor customer service when trying to get information about a lost suitcase

- No lounge access with United Club pass

- Baggage check-in requires 45 minutes before departure

- Flight was delayed by 18 hours and had to fly via Munich with a layover

- Plane was cramped and had no plugs for devices

📋 33 Reported Issues:

S
Sue R Schmidt 2025-01-31

Not allowing me to access my app.

W
Wayne 2025-01-17

Passport and travel document getting erased

Y
Yvette Laugier 2025-01-13

I uninstalled it , can't install it again. Android app is version 7.1

C
Cheri Krabbe 2024-12-22

Can’t log in to United screen is white I cleared my cache and cookies and logged out and still nothig

R
R Lockett 2024-01-06

When selecting a trip from the “Trips” page on the United app, a pop up menu saying “Close” appears. I cannot use the ‘Trips’ function on the app therefore.

B
Bruce Raley 2023-10-28

When try to download, tells me app won't work on my device (Samsung S7). Does not tell me why. If I search for united airlines app for android, the app doesn't even show up. I had the app before my last trip, but removed it because it was no longer able to perform some function (perhaps check-in). So I removed it entirely, but now have been unable to install it at all on my Samsung S7 - while the device is old, it has the latest operating system.

N
Nancy 2023-10-17

I can’t book past August, 2024. App won’t let me scroll past August, 2024, for a return flight.

N
Nancy Mitchell 2023-10-07

I'm trying to install the United Airlines app to my android phone and it won't let. Just says something went wrong and to try again.

R
Rolando Gonzalez 2023-09-23

It’s frozen on trying to get unitedwifi.com

D
Dee Ann Knoll 2023-08-17

My flight will not show up on the app. I can get no updates, wondering how I will be able to check in when it’s time.

I
Inbal 2023-06-12

Desktop app not updating and won't let me use it without update

B
Brenda Boese 2023-04-11

I am trying to enter my passport requirements and it says "We're sorry, something went wrong" when I click on enter passport and visa requirements.

J
Jordan 2023-02-15

I can't get content to play through the app or using the URL through Duckduckgo and Chrome. Pixel 7 Pro with latest update.

E
Emile Garcia 2023-02-12

App has been booting me for 5 days. I have uninstalled everyday and the same issue continues.

S
Sharon 2023-02-12

Always used my Samsung android tablet for inflight entertainment but it stopped working now when I try to update to the new version it say my device is not compatible. There is no number to technical support as I would like to know what is required and what is compatible.

M
Melody Jones 2023-01-15

Installed United app on my iphone 11 without any problelm, but everything I try to open from there (such as "wallet", "view profile and settings", "my account") kicks me out of the app. Also, on my home pc, am unable to add my passport.

M
Mala Brasington 2022-12-17

I recently became Silver Status and the app shows my status, but when I show my boarding pass it does not show the status on the boarding pass and is not giving me the "perks" of silver status. How can I get this resolved?

P
Paul 2022-10-21

United App doesn't work on Android 13. Crashes constantly. Won't play videos for free in-flight entertainment. It took 6 tries to get a credit card to load to the wallet.

A
Amy Mo 2022-08-16

App crashes at open on ipad.

S
Sweta Shah 2022-08-09

App not getting updated on iPhone 12 and so unable to use the app

M
Melissa 2022-08-02

App won’t open on iPad. I have deleted and reloaded but still won’t open. Just disappears when I click on it. It works on my iPhone but not iPad.

J
Jeff M. 2022-07-25

After scanning my son’s passport it says it must verify that the passport is eligible for travel (which may take up to 5 minutes) but it later stops and says “We’re sorry, something went wrong.”

J
Jenna 2022-07-17

After scanning my daughter's passport it says it must verify that the passport is eligible for travel (which may take up to 5 minutes) but midway through it stops and says “We’re sorry, something went wrong.” Is the app not functioning properly or is there something wrong with his passport??? We travel tomorrow.

L
Lauren Frolick 2022-07-17

After scanning my son’s passport it says it must verify that the passport is eligible for travel (which may take up to 5 minutes) but midway through it stops and says “We’re sorry, something went wrong.” Is the app not functioning properly or is there something wrong with his passport??? We travel in 7 days and I want his information uploaded.

V
Vic M 2022-07-09

The biometric (fingerprint) login doesn't work for the mobile app. Each time I have to type my credentials to login. I'm not even prompted for a fingerprint login, even though I've enabled it countless times.

C
Cindy Spitz 2022-07-01

I am traveling from Cleveland to Portland, Maine July 2. I have a layover in Newark. The second portion of my flight lists two other cities. I would like to be able to show a boarding pass from my phone when I get on the flight from Newark.

W
Winfried Seipel 2022-06-25

I just installed the United Airlines android app. I selected the fingerprint method for logging on. I tried logging on and off a few times and discovered that fingerprint login worked once and only once. I now have to type my account and password to log on. I have a number of apps that work flawlessly eith fingerprint login.

J
Joseph P Cirone 2022-06-24

The app disappeared from my Samsung Galaxy Note 10 plus and I've tried numerous times to download it again and it gets stuck in the "pending" status

C
Clara Müller 2022-06-04

Passport scanning not working AT ALL. When I try to check in over the app everything seems fine. I am able to upload my COVID data and my date of birth and name. Then it wants me to scan my passport and it won’t work at all! There are no further instructions on how to scan the passport and I have tried it several times. This is a big issue and it needs to be fixed ASAP.

N
Nitesh Shah 2022-05-12

The log in with the biometric in the mobile app stopped working. I have tried uninstalling and reinstalling the app multiple times and just spent an hour on the phone with Samsung tech support. If someone from the United app technical support could call me - 201-805-8164.

L
Lee Zahnow 2022-05-10

Not downloading to install. The previous version would not let me update it so I am trying to download it again. No success after many tries. Very frustrating.

L
Lee Zahnow 2022-05-10

Not downloading to install. The previous version would not let me update it so I am trying to download it again. No success after many tries. Vertical frustrating.

D
Donges Brant 2022-02-27

App keeps disappearing from phone an I have to reinstall. No other apps are doing this. It is unique to United Air app

Showing 1-33 of 33 reported issues:

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