Say hello to our redesigned United app.
With our everchanging environment and
the need more than ever to empower our customers with more ability to self-serve
and stay informed, we’ve worked to enhance our United app to deliver
information more consistently, timelier and easier than before for all users –
all while keeping many of the same features you know and love.
Are you having issues? Select the issue you are having below and provide feedback to United Airlines.
By R Lockett 3 months ago
When selecting a trip from the “Trips” page on the United app, a pop up menu saying “Close” appears. I cannot use the ‘Trips’ function on the app therefore.
By Bruce Raley 5 months ago
When try to download, tells me app won't work on my device (Samsung S7). Does not tell me why. If I search for united airlines app for android, the app doesn't even show up. I had the app before my last trip, but removed it because it was no longer able to perform some function (perhaps check-in). So I removed it entirely, but now have been unable to install it at all on my Samsung S7 - while the device is old, it has the latest operating system.
By Nancy 6 months ago
I can’t book past August, 2024. App won’t let me scroll past August, 2024, for a return flight.
By Nancy Mitchell 6 months ago
I'm trying to install the United Airlines app to my android phone and it won't let. Just says something went wrong and to try again.
By Rolando Gonzalez 7 months ago
It’s frozen on trying to get unitedwifi.com
By Dee Ann Knoll 8 months ago
My flight will not show up on the app. I can get no updates, wondering how I will be able to check in when it’s time.
By Inbal 10 months ago
Desktop app not updating and won't let me use it without update
By Brenda Boese 1 year ago
I am trying to enter my passport requirements and it says "We're sorry, something went wrong" when I click on enter passport and visa requirements.
By Jordan 1 year ago
I can't get content to play through the app or using the URL through Duckduckgo and Chrome. Pixel 7 Pro with latest update.
By Emile Garcia 1 year ago
App has been booting me for 5 days. I have uninstalled everyday and the same issue continues.
By Sharon 1 year ago
Always used my Samsung android tablet for inflight entertainment but it stopped working now when I try to update to the new version it say my device is not compatible. There is no number to technical support as I would like to know what is required and what is compatible.
By Melody Jones 1 year ago
Installed United app on my iphone 11 without any problelm, but everything I try to open from there (such as "wallet", "view profile and settings", "my account") kicks me out of the app. Also, on my home pc, am unable to add my passport.
By Mala Brasington 1 year ago
I recently became Silver Status and the app shows my status, but when I show my boarding pass it does not show the status on the boarding pass and is not giving me the "perks" of silver status. How can I get this resolved?
By Paul 1 year ago
United App doesn't work on Android 13. Crashes constantly. Won't play videos for free in-flight entertainment. It took 6 tries to get a credit card to load to the wallet.
By Amy Mo 1 year ago
App crashes at open on ipad.
By Sweta Shah 1 year ago
App not getting updated on iPhone 12 and so unable to use the app
By Melissa 1 year ago
App won’t open on iPad. I have deleted and reloaded but still won’t open. Just disappears when I click on it. It works on my iPhone but not iPad.
By Jeff M. 1 year ago
After scanning my son’s passport it says it must verify that the passport is eligible for travel (which may take up to 5 minutes) but it later stops and says “We’re sorry, something went wrong.”
By Jenna 1 year ago
After scanning my daughter's passport it says it must verify that the passport is eligible for travel (which may take up to 5 minutes) but midway through it stops and says “We’re sorry, something went wrong.” Is the app not functioning properly or is there something wrong with his passport??? We travel tomorrow.
By Lauren Frolick 1 year ago
After scanning my son’s passport it says it must verify that the passport is eligible for travel (which may take up to 5 minutes) but midway through it stops and says “We’re sorry, something went wrong.” Is the app not functioning properly or is there something wrong with his passport??? We travel in 7 days and I want his information uploaded.
By Vic M 1 year ago
The biometric (fingerprint) login doesn't work for the mobile app. Each time I have to type my credentials to login. I'm not even prompted for a fingerprint login, even though I've enabled it countless times.
By Cindy Spitz 1 year ago
I am traveling from Cleveland to Portland, Maine July 2. I have a layover in Newark. The second portion of my flight lists two other cities. I would like to be able to show a boarding pass from my phone when I get on the flight from Newark.
By Winfried Seipel 1 year ago
I just installed the United Airlines android app. I selected the fingerprint method for logging on. I tried logging on and off a few times and discovered that fingerprint login worked once and only once. I now have to type my account and password to log on. I have a number of apps that work flawlessly eith fingerprint login.
By Joseph P Cirone 1 year ago
The app disappeared from my Samsung Galaxy Note 10 plus and I've tried numerous times to download it again and it gets stuck in the "pending" status
By Clara Müller 1 year ago
Passport scanning not working AT ALL. When I try to check in over the app everything seems fine. I am able to upload my COVID data and my date of birth and name. Then it wants me to scan my passport and it won’t work at all! There are no further instructions on how to scan the passport and I have tried it several times. This is a big issue and it needs to be fixed ASAP.
By Nitesh Shah 1 year ago
The log in with the biometric in the mobile app stopped working. I have tried uninstalling and reinstalling the app multiple times and just spent an hour on the phone with Samsung tech support. If someone from the United app technical support could call me - 201-805-8164.
By Lee Zahnow 1 year ago
Not downloading to install. The previous version would not let me update it so I am trying to download it again. No success after many tries. Very frustrating.
By Lee Zahnow 1 year ago
Not downloading to install. The previous version would not let me update it so I am trying to download it again. No success after many tries. Vertical frustrating.
By Donges Brant 2 years ago
App keeps disappearing from phone an I have to reinstall. No other apps are doing this. It is unique to United Air app
- Have to close the app to get updated reservations
- Poor customer service when trying to get information about a lost suitcase
- No lounge access with United Club pass
- Baggage check-in requires 45 minutes before departure
- Flight was delayed by 18 hours and had to fly via Munich with a layover
- Plane was cramped and had no plugs for devices
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Complete guide to troubleshoot United Airlines app on iOS and Android devices. Solve all United Airlines app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at United Airlines, developers of United Airlines.
100% Contact Match
Developer: United Airlines
E-Mail: [email protected]
Website: Visit United Airlines Website
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Developer: MileagePlus
E-Mail: [email protected]
Website: Visit MileagePlus Website
When you find one that’s right, book it on UnitedAirlines using money, award miles or even your electronic travel certificates. - View and change your seat assignments, or enhance your trips by adding Economy Plus® seating, Premier Access®, United Club℠ passes, travel bundles and more. With our everchanging environment and the need more than ever to empower our customers with more ability to self-serve and stay informed, we’ve worked to enhance our United app to deliver information more consistently, timelier and easier than before for all users – all while keeping many of the same features you know and love. - Our redesigned app will now deliver information you need more consistently than ever before with improved navigation for a more seamless experience. While at the airport, explore interactive airport maps to find a United Club location near you and stay up to date on your flight status through our push notifications delivered directly to your inbox. - Enroll in MileagePlus and check out our newly envisioned “My account” experience. You can also change, cancel or rebook your flights right on UnitedAirlines , all through the “My trips” section. - With United Private Screening on select flights, watch TV shows and movies on your own device. The design updates also serve as a complement to our enhanced accessibility support for screen readers. - During your trip, our app home screen gives you quick access to important details by opening to the most useful and relevant information, for all users whether you’re signed in or not. You can also earn miles with MileagePlus programs and use these miles to book award travel on UnitedAirlines , too. - Look for flights across our global network. When it’s time to travel, check in for your flights on the home screen and view real-time updates. Plus, track the status of your checked bags and see which gate you’ll arrive to once you land. - Use our Travel-Ready Center to navigate everything needed for travel. Learn about COVID-19 travel requirements and upload the necessary test results, vaccine documentation, and destination entry forms. See what amenities are on your flights and your position on the upgrade and standby lists. It even integrates with Apple Health, allowing you to seamlessly provide your proof of vaccination. - Message our contact center directly through the Contact Us section in UnitedAirlines .