Contact MLB Ballpark Support

Purchased tickets on seat geek for a game the day of. Whenever you purchase the tickets it says the tickets are “pending” and the seller needs to confirm, fine. But after, they say that the tickets are confirmed and send you an access link, which prompts you to download the app. Once in the app, there is literally no way to get these tickets. No amount of uninstalling and reinstalling, changing my password, or anything or the sort will make them appear. No one will answer the phone when you try to call customer service, and when they do they literally tell you to uninstall or change your password. I am out $65 which is completely fine I just would never attend another game, especially with the lack of understanding from customer service when this is a known issue. This app gets TERRIBLE reviews, why in the world is it the only way to get tickets? I am not spending more money on another ticket when my card was already charged for the first one. I don’t understand how they can charge my card when I do not have a ticket. Others have had the same issue. The lack of customer service from this big of an organization is crazy.

I wanted to buy tickets. I had the app but hadn’t used in a while so I had to reset my password. I reset, and then when I went to add tickets was prompted for my email and password again even though I was theoretically already logged on. When I entered my information, I got an error message saying that the credentials didn’t match. This happened twice. Then I called MLB customer service and spent at least 20 minutes on the phone with a person describing my issue and we uninstalled and reinstalled the app, changed password again, etc. it still didn’t work. The agent referred me to my local Houston Astros box office, saying that the ticketing account was separate. Then I called the Houston Astros box office and waited on the phone for at least an hour until I gave up and hang up the phone. I decided to create a new account with a different email account. I was hoping this would solve my issue. I was able to login and purchase tickets. Then I went to the app to sign in with my different email address. The tickets are not in the wallet in the app and are nowhere to be found. I have the email with the ticket information, but the tickets do not appear in the app which is where I need them so that I can enter the game. I remember this app being difficult to use in the past, but it seems like it’s worse now. I am beyond frustrated and can’t believe this is the way that one should buy tickets to all MLB games.

Every time I buy tickets and need to log in to the Ballpark App to access my mobile game tickets, I have trouble even logging into the app. I always get an error message that says “Something went wrong trying to log in. Please make sure you have a stable network connection and try again.” Really?? I have 4G Verizon network and ALL my other apps work without any issues. Why does ONLY this Ballpark App continue to have issues allowing people to log in. It’s 2021… you’d think they could have resolved the most basic concept of an app that includes allowing users to log in. I hate that MLB makes us use this terrible app in order to access our tickets! I always have to call and request the tickets some other way because of this horrible app that never works. I would give it negative stars if I could.