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by Adileneepaloss

My 2020 Dodge Challenger has been sitting in the shop for over a month now because progressive did NOT want to pay $200. I pay over $600 in car insurance (we have 2 new vehicles & a young driver). These guys make $200 in 00.2 seconds! On thanksgiving an idiot ran into my door & took off. It was a pain getting on the phone with someone first of all then they had to do a formal investigation as if I ran into something myself. After they concluded I did not they sent the shop the most slap in the face quote of $700. The shop quoted my damages at $2800. Progressive took over 3 weeks to finally approve $2800. No one ever called me or kept me in the loop. I got more calls from the shop than my own insurance provider that I pay over $600 MONTHLY. I’m not sure if these adjusters where having a bad day or if they didn’t take me seriously because I’m a woman, or because I’m hispanic. It seriously has to be something, I have had crappy insurances before that have worked faster, treated me better and actually called than this “big corporate “ insurance. Save yourself the trouble, headache, discrimination & embarrassment go to someone else that values customer service ethics and values Progressive is anything but progressive !

by Big Sam 1

I held watercraft policy with progressive since 2018. Last year in 2020 I did not renew my policy due to the pandemic. The boat sat in storage and was not used (where could we go). I restarted my policy as restrictions lifted and my family and I got the boat out of storage and planned a day trip. Very common in the Bay Area. The bottom of the craft got damaged from rocks - we were not aware until we pulled the boat out of the water. We filed a claim and it was flag as suspicious because he did maintain our 2019 policy through 2020. The claim got denied. Not too mention the app did not let me make a claim. I had to call claims and waited on hold 19 min before I got a rep on the line. We were penalized for not keeping our policy through the pandemic where we didn’t even use the boat. The claim was not with ease and took a month before our claim was denied. Allowing for our coverage to be maintained another month. I canceled My policy and need to cover the cost of repairing the damage and loosing $200 for coverage fees that were not covered. My policy included full coverage! I am a victim of fraud from Progressive!

by Happy 2betruly

I'm not sure what's wrong with this insurance company and why things had to be so difficult. They could not contact their underwriters to let them know that I wasn't NOT married or living with the person that I used to share an insurance policy with... then there was the problem with the physical address which was not the same as the mailing address. They actually canceled me three times in a row by mail which I did not receive it except for the last one, so I didn't have coverage for a few days each time. Luckily I canceled the policy before they did and found a reputable company to go with. They refused to believe I was divorced (it's been 3 years now)or even acknowledge that I had a drivers license with my physical address on it wasn't good enough for them- they needed me to go to my place of work and have them sign a piece of paper so they could see it. Really?! Joe Blow could've been my signee!! I didn't tell them what a piece of garbage company I think they are on the phone because I know it's not the fault of one employee. But they appear to be extremely unorganized and I will never go back!!