Contact Zoom Workplace Support

by Jentropy

Current annoyance: regular phone calls will let me connect with AirPods on the fly, but zoom calls won’t??? That’s just sloppy.

Previous review is still relevant:

I hate that I can’t disable notifications for certain times of the day. I use Zoom for work, not socializing, and I hate having to remember to log in and log out every day or else risk non-urgent client calls late at night or on the weekends. I also hate that Zoom requires so much bandwidth for voice calls, and has such a long lag during conversations. I can use competitors’ VOIP apps without lag from the same physical location/bandwidth, but zoom call quality is AWFUL. If you have excellent very high speed internet, it does the job, but for those of us in rural areas or relying on cellular data, we aren’t a priority for Zoom Inc. And what’s up with the lack of text messaging/SMS? We pay for zoom phone service and there’s no texting beyond the internal extensions? IT’S 2020: WHY ISN'T THIS A THING? There’s also a super annoying bug with Grasshopper: I use Zoom for one job and I use Grasshopper for another. After making a Zoom call, if I receive a Grasshopper call while still logged into the zoom app, it shows up as a Zoom call, and then disconnects as soon as I pick up. Then I’ve missed a call for my second job because my first job’s phone service is buggy. I AM DISAPPOINTED, ZOOM.

by Ayancey269

Yesterday I spent almost 45 minutes working with a knowledgeable tech mentor who was helping me navigate Zoom on my hp laptop. We finally reached a point where I could get onto the app and up to the point of "Join a Meeting."

However, in trying to connect with my meeting today, after 3 failed attempts to get into my meeting on the laptop, a member of the group called me on my iPhone. He used his speaker so I could at least hear, if not see, the other meeting attendees. I then got my iPad, and was finally able to join the meeting - after having lost a full 45 minutes of the meeting! Not only did I miss a great deal of valuable conversation and information, I was lagging behind and trying to catch up the rest of the time!

This is untenable! It is frustrating and maddening to be unable to connect with the others through Zoom! It is my understanding that another avenue of connection is being sought. I can only hope that it will be more effective, because due to Covid restrictions, we are at the mercy of technology, and must meet virtually. I plan to try to speak to a Zoom representative today who can hopefully assist me to be prepared for next week's meeting - using my laptop. Who knows what will come of that, or even if I can make a personal connection? We shall see - Allegra Yancey

by DeafGuy876

For “everyday” practical purpose, it is fine. But there are few things that I would like to see. One is more “set up” feature like allow me to remove “pin” whatever it is. Also allow me to alert the host the problems quickly without have to look through the list of “participants” just today, I discover the glitch which somehow didn’t switch the view to activate participant screen on time it always delayed until someone else decided to participate the meeting. Maybe it is due to Apple, Inc just upgrade my ipad that cause some glitch. I don’t know for sure. It just happen today, in the past it went fine. Also look like there is mid-level curve-learning. And for some reason, I couldn’t consult the instruction manual to help me to figure how the Zoom app work.

Update information: there is something wrong with the app in dealing with “spotlight”. It used to be work great till last week where the appear of spotlight always “late” when the participant finished his or her saying for the zoom meeting. It seems to me it only affect iPad users. Need to be fix this. Right now, I’m stuck with gallery view mode to see the current spotlight to listen