Amazon Shopping Reviews

by Lordsearider

After the last several upgrades for the I-Pad version, no longer I-Pad friendly. App constantly rotates to a to line up with “phone” size and I-Pad has to be rotated back and forth constantly to realign back to horizontal format. This also occurs after each time you tap “back”, “return to search”. Then after returning back to previous search page you back at the first page and have to advance back to where you were. This “new” format and layout some times do not have a purchase button and only have a subscription button or neither. It’s to much like a phone app now. I’m sorry but i have a I-Pad, not a I-PHONE I do not want them stupid buttons on the bottom like an I-phone app. Also along the bottom of the window there is a black spot that appear when you first open AmazonShopping and it also appear to be a notification window but blank. I have tried to tap on it, move it, open it, expand it, but nothing works, it just sits there covering half the screen. Also the right side of page is covered up or running off the edge. You can’t reduce size to make page fit, nor move it over to read it. I have deleted app and reinstalled to try and correct problems, and it may work fine or it may not. When it does load right, the next time I open it’s back to the “I-Phone” format.

by Nikkibanks

I expect a better iPad version from the largest richest conglomerate company in the world. The iPad version hasn’t had an update released in a very long time, looks and functions different than iPhone version, looks and acts like it hasn’t been updated in 5 years.

iPhone version looks and works much better and efficiently (except the lists section which is counter intuitive on iPhone version). iPad version has dozens of frustrating bugs - to look at a picture closer is hilarious, to scroll through search results defaults back to page 1 of your search each time which is scandalous, when you click on a product the page loads and expands for several seconds and takes a while for it to line up with other hyperlinks which is amateur.

Who is in charge of Amazon’s app developing? They need to have the awareness of keeping all apps on Apple devices the same, update the versions at the same time with the same look, make sure the iPad version is up to date and working perfectly like the iPhone version does.

by ServRev

Update: DELETING APP! Issue below continues and I will shop elsewhere! These pop ups really disrupt the shopping experience! Breaks your train if thought and what you were looking for—so fine, you won’t stop, so I will, buying elsewhere!

We are all different—we think and sequence differently. STOP TELLING ME HOW TO DO THINGS—stupid pop up short cuts suggestions every time I do something—it disrupts the shopping experience. As a person with disabilities, it’s rude and insensitive for you to constantly remind me there is a way you want me to do things. Once is fine, but every time is like a pushy parent! Thanks for being the bully Amazon—so much for your sensitivity ads that you are open and accepting. Do you tell the deaf guy in your ads to listen differently? and do you constantly drop him tips in the same manner, with pop-ups? (You get my point!) Mind your own business—one reminder is enough—or there are other places I can shop! The passive aggressiveness is over the top! As well as your sneaky tactics of putting things on shopping lists I didn’t put there! (Must be a new MBA in Marketing trying to kiss up to management that he/she/they are increasing sales!) JUST STOP!!

by JCPennyy

oh my gosh this is getting so frustrating. i order something over 2 weeks ago, ETA had been September 2nd. Doesn’t arrive and i’m told it’s running late. I get it, things happen. It tells me that my package will now arrive from the 5-7th. I wait patiently as it tells me that if it doesn’t arrive by the 7th then i can get a refund and cancel the order. The day comes and i’m now told I have to wait till that Friday (aka today) to be able to get a refund. Fridays here and guess what message I get? Yup, my package is now expected on the 15th. Still no option for a refund, and at this point i don’t even need the stuff I bought anymore (it was for a business) Total waste of time and just so frustrating, won’t let me speak to customer service either.

Also, i don’t know what y’all did in the update but now I can only see 2 reviews out of however many there are, and of course it’s only the good reviews instead of the ones that actually say if anything is wrong. At first I thought it was just my phone, but my computer is the same thing. It’s not my wifi either, but please fix this because lately AmazonShopping has been so frustrating.

by Tea_berry

Edit: reviews started working well, but just today I can no longer use AmazonShopping on my iPad 12.9” as the add to cart section is cut off from view! I think my husband will be happy I can’t purchase anything right now 😂. There is also a white bar across the bottom. Both portrait and landscape modes are broken. Very bad, I can’t be the only person impacted by this??

I don’t know what happened but it’s terrible on my iPad now. I noticed the change maybe a month or so ago. Tapping the reviews button doesn’t work. I have to scroll down to that section manually now. There’s always a section of the page that just shows loading..., loading... these behaviors are consistent. it’s behaving like a poorly designed website that’s not taking into account I’m using a tablet. How is this acceptable?? Was this even tested?? Edit: the top bar vanishes when I browse around sometimes when loading a video of the product and then go back, the top bar vanishes. Can’t believe this is still not fixed. 0 stars

by MissMel01

Ever since the new interface it’s gone from bad to worse. AmazonShopping is clunky and it freezes if I go back from an item page sometimes it resets me all the way back to page 1. Then I have to scroll down hit next and do that 5x to get back where I was. Sometimes images don’t load on the list pages. My WiFi is fine doesn’t happen anywhere else. They don’t make it any easier to shop with these issues.

I hate how they list orders now. All out of order and everywhere. 1 of my orders just fell off the wagon no notifications on THAT 1 supposed to arrive yesterday it’s a few miles away and now suddenly it’s 2-4 days before delivery and that is not at the top of my order list - a missed delivery! No it’s down at the bottom just above delivered but below all upcoming deliveries. Unreal. This should be a priority because it was missed it’s close by and there’s a shipping issue delaying multiple days and no explanation.

The new interface is not user friendly. Prior to most recent update notifications were at the top to click (the bell) it’s gone now.

by Gutierrez037

I have been using AmazonShopping for a couple of year now and everything was going fine until this year. I have tried to order twice and I haven’t received either or the packages. The first time I got a full refund but the second time they told me I got a refund and never actually gave me my money back. I tried telling customer service but I don’t think they believe me and i don’t know why. They told me I got my refund back but when you look at my gift card balance it’s 0. I haven’t ordered anything since I placed that order so I don’t know where the money went. I have been having such a hard time trying to communicate my problem to them but they just don’t seem to understand or want to believe me. I also tried sending them screenshots to show them I wasn’t lying but the email they gave me didn’t work. Then they said they would give me a $5 gifts card and I never got it either. AmazonShopping has been frustrating me so much lately. I just want my packages.

by Mindless Drivel

AmazonShopping consistently fails to add things to your cart. Sometimes doesn’t respond despite repeated pressing of “Add to Cart”. Reload same thing.
The search system has really went down hill. You can do a search on almost anything, a movie for instance? And they will find 20 thins completely unrelated to what you wanted and so far out of left field you’ll wonder if you typed something wrong. Think you have it working? Haha! Heres a picture of a dog and a link back to the main page so all your search was in vain and you have to start over! But wait! There’s more! Here’s a stupid Alexa icon that never goes away and cant be removed and it’s strategically placed so you hit every time you scroll. Here’s some sliding menus that don’t fit your screen! Like that suggested item? Too bad! Broken link!
Ive given up shopping via AmazonShopping as its basically a frustration inducing waste of space on my phone. Really only good for tracking shipments- when I can get it to work at all.

by Jane7344

Another problem with latest version (sept 2021). Tried to look at subscribe and save order - just looped sending me back to shopping the subscribe and save items and only showed about 10% of available products.
AmazonShopping is useful only for checking on order status and not for shopping - too bad.

Can’t place order. It just returns user to proceed to checkout - looping forever. When try to display orders it asks for the login again (even if I just logged in a minute ago). The login completes and then displays a pop up box saying there was a problem try again. You click ok and AmazonShopping hangs saying loading information Minutes pass. When you get tired of waiting and go back to the item, again you get into the same loop. Sometimes you can get in on the 2nd or 3rd try, just did 8 try and still didn’t work. AmazonShopping used to work fully and now my am pretty useless - Been a month since this version was released and no fix in sight.

by ZachtheRed

More and more it’s harder to find things I know are available due to the results bringing up all sorts of things that have nothing to do with my search. The filters consistently remove items which makes it harder to compare without going through tons of pages. So many items are listed multiple times with no difference in price, seller, item, or prime availability which only makes searching tedious. Lately when I search for something I’ve bought it’s no longer at the top of results but gets removed from my list which is inconvenient. Finally the new layout to me is objectively worse for functionality but was pushed through because it looks “nicer” to whoever developed it. It loads slower, less shows up on the screen due to everything being 50% larger for some reason, and has made it slower browsing. Now I’ll be less likely to use AmazonShopping to buy things more spur of the moment and buy fewer more necessary items on desktop.

by Avantidomani

I primarily use my iPad with the Magic Keyboard. For about the last month I’ve noticed a bug where the pointer will skip to the empty portion of the tab bar to the left of the home tab every time the pointer enters the tab bar. It’s like the location of each item is being mapped to the blank area at the far left, but *only* when navigating with the trackpad. After it initially jumps left when entering the tab bar, I can click in the blank area and will be taken to the cart. If I carefully move the pointer in that blank space, I can find the corresponding spots to click into the other tabs. As soon as I approach the actual location of each item in the tab bar, however, the pointer jumps to the empty space in the far right. It’s impossible to hover the pointer over any of the the actual items in the bar so I have to use my finger on the screen instead. (Trying to use my finger in the blank area that responds to the pointer does nothing until I enter the expected boundary area for the home tab.)

by Carterdl

Bring back the drag and drop save/compare option. It made it easy to scroll through other items in your wishlist. Now we have the heart button to add an item to save an compare but we have to actually pull up the list to look at the items. Instead of having easy access.

Make it easier for us to browse through the customer review pictures. When I click on a single picture and then go back to the full list of pictures it takes me all the way back to the top of the list instead of taking me back to where I was. Imagine looking at products that have over 100 pics and you have scrolled through 50, you enlarge a picture, and when you’re done looking you hit the back button and they take you back to #1. That’s annoying if you plan to look at more than one picture up close.

Also, please allow us to scroll through items we’ve searched for without having to press “next page” every 2 minutes. We used to be able to just scroll unlimited products all on one page

by John0627

This so called app is confused when used on the Apple Mini. It acts a little like AmazonShopping on my iPhone and yet I can’t share products like I can from my phone.
It also acts like I’m using a browser by allowing me to “zoom in” to get a closer look at images as if I were on the browser.
What I would like to see is the utilization of the browser like attributes and AmazonShopping like attributes and make the tablet version better than the phone version, yet still have the conveniences of the phone app. I want to be able to immediately share something through text because I can text on my Apple Mini or my Apple iPad. I also like the full picture view better than magnifying a portion of an image. I find it more convenient using my computer’s browser because my finger is not in the way of images, only the tiny little cursor.
My suggestion, make the Mini iPad version like the iPhone version because they are not that different since the iPad is a larger extension of the iPhone (app-wise) and not a PC.

by ThomasDav

I’m not normally one to complain, but the new app update was a grand waste of time and effort. If you paid for that abomination, I would demand your money back... and an apology.
The user interface change is so different from the previous app that it makes for a very confusing and frustrating experience. I spent more time figuring out the cluttered navigation than I did shopping - and I apologize, but I do not believe you could have found a more hideous chimera of accent colors if you applied two AI’s and a team of failed design school dropouts to the task. That sickly, washed-out mint green, tried to be aqua, and God I wish I were blue, is absolutely repugnant and nauseating to behold. Marketing FAIL! Please, for the sake of those of us with good color vision make it go away. I will have to use the mobile website until it is purged. If you just put it back the way it was, I’ll give it 5 stars out of mercy and never complain again.

by CartKoi

Apologies if this sounds a bit odd but ... On my iPad units (iPad Pro 1st gen and iPad Air), all product items renders slower and specifically during item previewing, it is extremely sluggish upon selection etc. + if I view a few product videos, the top navigation frame often times will just disappear and I no longer can go back nor select anything to move forward (press the home button and swipe up to close AmazonShopping ).
EFFECTIVELY, the user experience on the iPad has become quite poor and unreliable for quite some time (I finally got around to submitting a review to share it).
INVERSELY, using AmazonShopping on my iPhone 12, it works quite reliably well as expected. In fact, I often use my iPad to view some products ‘on the big gear screen’ as needed but end up using my iPhone to wrap up and make the purchases. Hopefully someone on AmazonShopping dev side can look into this odd scenario. Thank you

by 29&3!7/)?2!&;

The most recent update is very glitchy. When looking at single items (regardless of category) there are times when the page goes blank. I am unable to get the page to reload. I must back out of the page. When I do this, it takes me to the very beginning of my search. This could be a 15-page search and I’m on page 12, but I never know because the page numbers aren’t included on AmazonShopping so my only option is to click the next button again and again. Adding to this frustration further is that the Previous and Next buttons were removed from the top of the pages so I have to scroll to the bottom of my search. The bottom of the search is only half way down though because the rest of the space is filled with sponsored trash.

I’m addition, when there is a suggestion of a search category with a specific item “advertising” that category, that should be the first item shown. I don’t even click on those anymore because I don’t trust that I will ever find what peeked my interest to begin with.

Finally, I think if I pay for prime, I should have the option to have the sponsored slots removed from my searches.

by RedSwan91

I used to like AmazonShopping - it had most of the same searching ability as the desktop browser. With all the updates recently, it has to reload the page each time I want to add a filter even if it is a deeper level of the same type of filter. I also used to be able to use a search term and select ANY category I was interested in. Now a search term may only yield a few options to narrow a category. Example: I search for “stainless steel” and I can’t refine my search by the category of “arts, crafts and jewelry making”. If change the search term to “stainless steel charms”, I can refine my search by “arts, crafts and jewelry making”. The problem is that “charms” may not be the exact thing I am looking for and I want a more broad search but not so broad that I get entirely unrelated items.

by There Should Be More Prayer

There are too many times where I’ve needed something I could not go out and just buy.

I can say where something unexpected occurred that was more than I believed could happen for when God was with our family. Thank you for beyond meeting my expectations when I needed to have groceries in a hurry, rewards covered opportunities for helping my daughter, return item(s), new purchases for my daughter and I, or have gifts find the people that deserve goodness in their lives. Their company has morals behind the people that are in support when it comes to caring for assistance in my ability to be a single mother and keep going despite my inability to staying on track often.

Thank you for investing in me, families that are in need and/or unable to go places due to unfortunate times of emotional rehabilitation to restore families to prosper.

by Tee Den

There needs to be a comment section after rating delivery service to add personal comments. Existing ratings are to general and needs to be individualize to each recipients experience. Giving the company insight on improvement.I recently had an item left at my side door as I specified luckily I noticed my delivery alert and retrieved my package, although I feel the service was good I believe the package should have been placed as close to the door or home as possible rather than further away to prevent possible theft..it was very similar to placing an item on the front stoop for any and everyone to see the goal to make it as inconspicuous as able.. not to place it in the middle of the walk way as to alert others. This may be something that’s already stressed,But again adding a comment section might improve deliveries .

by VIETUAL17

You have j jeopardized your integrity. You are trying to force people to buy items that they want to save for a later date. I have taken off all the items that I had wanted to buy but at a later time. Now I will not buy those items because I don’t have the time to look through everything again. Forcing people to buy items they are not ready to pay for is a very bad judgment on your part. You better figure out what you can do about it before other people go elsewhere for the same exact items you have but you are trying to force people to get them at a time that they don’t want to get them. Take care and I hope you solve your problems why people are buy less than before

by Play6589

This review isn’t about AmazonShopping . AmazonShopping is fine with me. This is about Amazon’s subscribe and save. I had many items on it and realized the item was cheaper if I had ordered it myself. I contacted custom service and was told to wait until I receive the item before they would give me the cheaper price. I’m figuring when I did receive it, the cheaper price would be gone and they wouldn’t refund or they count on a customer forgetting to contact them. I canceled my five year prime membership along with canceling all subscribe and saves. Prime has gotten to be a joke, too. I loved the music. Now they want to you pay MORE to hear up-to-date good music by subscribing to their music service. The only reason I had prime was for the shipping and the music. Now we’re down to one and I’ve been finding better pricing on items I buy elsewhere. Prime is no longer worth it for me. So disappointed.

by Fair Deb

I agree with the many reviewers, in that now, 1.I am unable to scroll down multiple choices instead of large few pics on screen.2. I’m exhausted and frustrated after less than ten minutes.3. It’s not easy anymore. 4.Search results are incorrect. Why must I look at cute, pink cat slippers, when I put in wool slipper socks? Really?5. With all this hassle, contributing to my other frustration is all the substandard Chinese goods, & poor packing here in USA. When I do order (tiredly), I often receive damaged goods or very low quality. Please put it back like it use to be or I, like others stating here, will stop ordering. And please, I’ve asked already twice, stop “reminding” me of what is in my cart, or what I need to buy or bought....I have a brain. I can use it to shop. But if you befuddle it with all this nonsense, I’m outta here. I hate it. Instead of buying up other companies, work on your own. Don’t get greedy.

by Equick36

I have literally been waiting for my refund of like over a month I used my sisters card and she send to evidence that she never got the transaction. Then I was waiting on the line forever going through numerous people with the same loop of please wait a moment and that bull crap! People had me go to there website, then try calling them then back to text just to tell me it was my back fault when I had evidence the transaction was never made and at one point they wanted to see it then people switched and they didn’t!! It was as confusing as this comment discribes!! So I guess I am out 40 dollars all because Amazons customer service is a loop hole of disappointment! I mean for the time and effort I put to get a refund and then them not being able to do anything really sucked!! I tried being patient and waiting it out but nope it was a dead end which they should have told me maybe like a 1/2 prior so I didn’t just waste my time on it! Seriously people stay away from here

by Griffmel

Let me start by saying I used to absolutely ADORE AmazonShopping. However, in the last few updates everything has gone to hell in a hand basket. Adding items to the cart? Works just fine. Purchasing said items in cart? Nope. No can do. Every time I click on the place order button, it acts like it’s processing the order then just reverts back to my cart with the items still in it. The only way I can purchase anything is if I use the one click option. Also, AmazonShopping will randomly ask me for my password when I have been logged in and using AmazonShopping for some time and then tell me its wrong. Yet nothing changes except I have to force close AmazonShopping and start all over because it's stuck in this stupid password glitch. Same thing happens whenever I try to look at anything with my account. It will ask for a password and tell me it’s wrong or that an error occurred and make me force close.

by Consumer525

One of the main reasons I used AmazonShopping was to browse items while quickly and easily dragging and dropping them into the wish list of my choosing. Pressing down on an item would also make your wish list tray appear at the bottom of the screen, which could be changed. And to make things extra convenient, the latest items dropped in your wish list would be visible at the bottom of the screen.

The recent update changed the function to touching a heart next to the image of the item and it apparently shows up in your current wish list that is at the bottom of the screen... but it doesn’t automatically show up in the tray unless you view the wish list. Another problem is if you decide to “hide list tray,” it will tell you to just press down on any item to make the list reappear... but it doesn’t. So once you hide it, you can apparently never get it back. After doing so, pressing the heart for an item will just automatically add the item to the latest wish list you have added to. The only way to change the wish list things are added to is by pressing the “add to wish list” button.

Eliminating a function that made it easy and user friendly to shop and save items to wish lists is a big failure on Amazon’s part. I honestly see no real reason to use AmazonShopping all that much anymore outside of checking my order statuses.

by Kevin8226

Search feature brings back incorrect results when Im logged in with my account. When I try to search for a particular item and I am logged in to my account the search results are way off the mark. If I log out and search again for the same item I get the correct items in the search as well as the correct prices. This is also happening in the iPad. If I want to see the correct results I have to go through suggested items or sponsored items or items that I have previously bought and then search from there without using the search bar so the results are accurate. If I do not do this and go directly to the search bar the results to come back are incorrect. To the extent where the names of the items are wrong and the prices are way higher than if I search the item through sponsored or related results.

by Nico1et

sorry, but for some reason now it’s impossible to find a way to leave comments or write reviews - which i’m pretty sure has changed. (this is on the ipad app, & ipad apps are notorious for issues since developers only seem to care about iphone apps) there is no place to “write a review” on the product page, & there’s no option to choose on your orders page(s) either. you can try to return something, look at order details, but there’s nothing to click on to leave a review. you can’t even leave a reviewer a comment. when you have a question, the button to post doesn’t even work.

now i finally found where i can leave a review - way down at the bottom of the page (past the reviews, not at the top of the reviews where you would expect it). same issue with comment or question leaving.

by Still Gonna Use It

This latest version seems like it has introduced some very pesky flaws. First issue is when I open AmazonShopping , start typing into the search window and the letters are not showing up as I type them. Example if I’m trying to search for “generator” and after typing “generator” into the window, It used to automatically fill in as I type but now it misses the “ge” part of the word and the word “nerator” is showing in the search window. Obviously there is nothing called a “nerator” so it doesn’t show any search results. The other issue I (and others I know) are having is when you have an order in shipped status, the tracking link shows up for a split second and just goes blank, if you go back and hit the update link a second time it is fine but this is annoying.

by E3223

Okay so I ordered a collapsible metal straw and payed for two day express shipping, and it was letting me track my package just fine but it just never seemed to move past the “packaging” stage. Well I go to check it just now and it says “payment revised”, I was upset and confused as to why it hadn’t been shipped so I ask around and found some more stuff out. My mom had ordered a movie off of AmazonShopping a month or two ago and it said the same “payment revised” and she thought that she would just keep repaying to see if it would work. After finally getting it to work and then weeks later getting the package my mom got an email saying that they were holding over $200 in AmazonShopping because she overpayed for the item!! So needless to say...I’m just gunna wait it out to see if my package comes in and hope for the best

by Sermac85

I don’t understand why this happens but if you have old payment information, your item will not be purchased or shipped and AmazonShopping will not notify you. Also even if you update your payment, you have to delete all other previous payment card or else your order won’t be processed. Also AmazonShopping will register that your item has been purchased but will not be updated until later. Extremely frustrating when using your 1- click button only for the item not to be bought when I look at my orders tab. I have been cheated on overnight shipping two times already because AmazonShopping will not select my new payment information. Maybe have AmazonShopping select your most recent or previous payment.

by Chelle7700

I love AmazonShopping for the on-the-go use; using my phone instead of having to be at a desktop. However, there are many features that seem to not appear anymore. For example, when multiple items ship together - clicking on “orders” shows you the individual items. Once you click an item that shipped with others, it sometimes says “+2 more” (or however many extra items). You used to be able to click that to see what other items were in that shipment. I’m trying to track when certain items will get to me, but I can’t see what shipped with what, therefore leaving me unable to know when I can expect those items. It’s frustrating because it’s something so small that I used so often, but know it’s gone.

by Garfila

It’s confusing when I sort items by price: low to high and my results go from 800 down to 67?? Why are hundreds of items removed simply by re-sorting them in a different order?

When narrowing searched items down by using the filters I wish there were more options such as where Items are SHIPPED FROM-North America, China, Global etc. like you can on eBay. When looking at an item the only way I can tell if something's not being shipped within the U.S. is the estimated arrival date is 1+ weeks from the order date.

The other option I'd like to see is Free Shipping. There's the option to choose items that ship free with Prime but what about other items that ship for free that aren't Prime?

by Strickce

I use AmazonShopping a lot, and it’s great for shopping, but I get frustrated because of the combination of no forward button and slow response. If I have gone to several screens looking for something, and want to go back one screen, I hit the back button. Because of slow response, it looks like I miss-hit the back button. I instinctively hit it again and I am returned back to the beginning screen of the session. I cannot forward back, so I am forced to try to recreate my previous searches. Ugh.

If no forward button, I need an instant indication that back is actually in progress so I won’t be tempted to hit back again.

Or, stop going back to the beginning with two presses of back.

by WoundedWarrior

I’ve used your app since you ever had an app! Never ever had issues! Because of that I give 4 stars. It worked a couple weeks back but been having problems the last two weeks. I can search and look up items as normal but when I click on one of the thumb links to read details about a product or buy a product. It’s a blank white screen that dimly flashes. (White and grey)?? I restarted my phone and everything else I think to do on my part. Nothing works. I understand it may also be problems with current bugs on iOS 11? Either way. If this isn’t just me, I can see it seriously being a problem. Anyway, Thank you, and everyone have a Happy New Year!