MLB Ballpark app not working? crashes or has problems?

MLB Ballpark Status

Published by on 2024-05-13

The MLB Ballpark app is your mobile companion when visiting your favorite Major
League Baseball ballparks. The official MLB Ballpark application perfectly
complements and personalizes your trip with digital ticketing functionality,
mobile check-in, offers, rewards and exclusive content.


I have a problem with MLB Ballpark

Are you having issues? Select the issue you are having below and provide feedback to MLB Ballpark.


problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else
883.3%

Not working
50.0%

Login
33.3%

Account
16.7%


Reported Issues: 53 Comments

By Mike Gray   2 months ago


My iPhone 7 will not update to iOS 16. Uses latest iOS 15 however continually brings up the update screen. How will I be able to attend MLB games in Toronto without the MLB app working?

By Michael Hauck   3 months ago


I purchased tickets to a Tampa Bay Rays spring training game and was advised that I had to download the MLB Ballpark App to get the tickets. I downloaded the app and have now tried a number of times over the last 2 days to create my account, but after entering my information, I keep getting the following message: "Something went wrong, please try again." This message has come up over and over on my repeated attempts over the last two days to get registered.

By John Nolan   4 months ago


PLEASE HELP ME. I bought four tickets yesterday for the Yanks/Nats game on 8/26 and they are NOT in my app. My number is 804-814-9967. Please help. Thank you

By John Perry   4 months ago


I can "open" the MLB Ballpark app on my IPhone 8 Plus with an IOS version of 16.7.4 but I cannot download the app....there is no option for that...

By joe gee   10 months ago


I was getting the "sorry something went wrong" message for hours. I turned off my wifi and used my data instead -- then logged in, no issues.

By Joey R Alwine   11 months ago


I am logged into the app and I'm trying to buy tickets and it comes back after authenticating it says access denied. It will not allow me to buy tickets. I have the tickets already in my app for 3 upcoming games, but I need to buy tickets for one more game. Please help.

By Nick Garg   11 months ago


Will not let me use app that I just downloaded

By robert fine   1 year ago


I can't update the #%@&$ app. When I try to use the app, open tickets, etc, a popup appears informing me that the app needs to be updated, with a button sending me to Play Store. The popup renders the app unusable, as the only action button after the popup is the button to Play Store. However, the only option in Play Store is to install the 2021 update of the program. I have tried everything: force stop, clear cache, clear data, uninstall old program, power off for lengthy period, switch wifi off, switch wifi on, etc, etc, etc. I am never shown the most recent version of the app to update to in Play Store. Which means I am unable to update to the most recent version. Which means I can't use Ballparlk. Which means I can't access tickets. Which means I can't go to games. Yes, clearly there is something wrong in the phone, some setting I overlooked, or something else, that is preventing me from seeing the most recent app version in Play Store. That should NOT BE MY PROBLEM. That is YOUR PROBLEM, for making the stupid app the only way to access tickets. Thanks, MLB, for getting rid of paper tickets! Getting rid of paper tickets will go down with the 10th inning ghost runner as one of the stupidest and most insulting attacks on fans in the sports history. Thanks for mistreating your fans and making them feel like they're stupid suckers who deserve to have dirt kicked in their faces! YOUR STUPID "TECH" HAS KILLED BASEBALL FOR ME. As a lifelong baseball fan, I now can't wait for football season.

By Bruce jennings   1 year ago


Forgot password for ballpark app and two people couldn’t help to reset password

By John Robertson   1 year ago


I get an “OOPS! REQUIRED INFORMATION MISSING” error in the Ballpark app and on the MLB.com website when trying to add tickets to the cart. I can log into my MLB account successfully and see my existing ticket inventory. I have changed my password, removed and re-added my credit card, deleted the Ballpark and reinstalled it and still the same. MLB phone and E-mail support have been unable to resolve

By Kole   1 year ago


When I try to buy pre-sale tickets, it says "Required information missing: Seats matching your request were not avaliable. Please select different options or fewer seats and try again."

By Marcia Hartmann   1 year ago


App tells me to upgrade, however there is no upgrade in Play Store. Tried reinstalling, but no joy. I'm getting worried I won't be able to access my tickets for next week. Also unable to access info on Target Field. Please help.

By petra   1 year ago


the app will not update on my phone the current update on my iphone is IOS 16.0.2 i’m not able to get my tickets for the game on Wednesday April 12, 2023

By Phillip E Henderson   1 year ago


I log in to the MLB app on my Tablet and get a message that a NEW APP UPGRADE REQUIRED (in preparation for the 2023 season). There is a link that directs me to the Google Play store. There are no updates and no new app. The app in google play shows last updated 12-8-21, it is version 10.7.0. There are no other updates nor MLB Ballpark Apps in the Google Play Store.

By robert knowlton   1 year ago


wants me to go to goggle play and get update but when reloaded keep getting same message

By Chad Burdett   1 year ago


I am not able to transfer tickets using the Ballpark App or with Ticketmaster online.

By J Ob   1 year ago


In create an account the Ballpark app password box does not green light when I enter special characters. All items check green except special characters. That box remains with an x and the password line remains boxed red. How can I solve this problem?

By Tommy Gene Turney   1 year ago


App wont accept my correct password on my iPhone. It works on my iPad and my wife's phone. I deleted the app re downloaded it and it still won't work. says "sorry something went wrong. Please try to Log in? Haha

By Rob   1 year ago


Cannot even sign up! Entered info, changed password several times ... just get "something went wrong." I need to access my ticket.

By Julie A Kvammen   1 year ago


My app is not letting me log in this what says and I can’t get passed that point. ithecat34@gma... 3 Continu... Sorry, something...

By Mary Hodges   1 year ago


I have been trying to create an account on the MLB Ballpark app for a week.. it won't accept the 100 different passwords that I've tried.. all the passwords I've tried to use check all the boxes of qualifications you need to make an account.. I have 1 upper case letter, 1 lower case letter, a number.. I'm getting really frustrated and am not sure what to do. I've uninstalled the app 3 times and re-downloaded it and it still won't work?!

By Edna L Cravitz   1 year ago


Filled out all information correctly to open an account. No redlines, and I can't sign up. Won't do anything. The game is tomorrow, 10.10.22.

By Bill Clear   1 year ago


MLB Ballpark app does not let me sign-on on my iPhone 12 pro. I get the TOTALLY USELESS error "Something went wrong, please try again". The app would not work on my phone regardless of the ID we used. Spent 20 minutes on the phone with MLB app support to no avail; was forwarded to MLB ticket line, who decided best way was to move my tickets to my wife's email and use her phone to access our tickets. VERY FRUSTRATING !!! You guys need to develop a decent work-around to enable people to access tickets in the event of a problem like this.

By Michael Flynn   1 year ago


Try to add tickets to my apple wallet and keep getting message that something went wrong please try again later.

By mark B fillman   1 year ago


I have spent 6 hours visiting with MLB representatives, following troubleshooting guidelines and changing passwords in an attempt to purchase tickets and use the MLB Ballpark App. Nothing has been successful and I am unable to use the app to purchase tickets. Please provide me with the technical support necessary to resolve this issue. I am able to log on to the APP, search for tickets and "add to the cart"; however, that is where the app fails. After entering my first and last name per the prompt I get the following message: Required Information Missing An account with the email you entered exists but does not match your login credentials. If you changed your My Tickets email, you may need to log in with a previous MLB.com email. If you are still having issues, contact customer service. What next, I am still having issues?

By Barb shields   1 year ago


App won’t recognize any special character to set-up password

By Louis Cancelmi   1 year ago


My app seems to be frozen. HELP!! The game I am taking my grandson is tomorrow!!!

By [email protected]   1 year ago


The BALLPARK App will not open for ticket access. I click on tab "robin_annapolis@... Continue..... and its frozen. I can get to create an MLB account....underneath the frozen tab. I need to access tickets for 18 Aug Os vs Cubs

By Todd A Klopp   1 year ago


Will not dowload...says something went wrong try again

By Reid   1 year ago


I can’t create an account, the app keeps saying something went wrong. I updated my Apple phone and remove and reinstalled the app. Same results

By Beverly   1 year ago


Will not allow me to create account. “Something went wrong, please try again”

By Rich Goodrich   1 year ago


Cannot create an account. It says, something went wrong, try again

By Amanda   1 year ago


Will not let me create an account to access my tickets, keeps saying “something went wrong”

By Howard Rootenberg   1 year ago


Trying to set a password but it keeps asking for a "special character." What is a special character? Nothing I try works!

By John Wilson Hornsby   1 year ago


Downloaded ap to get my tickets. Trying to create account & getting same message as several other posters above- it keeps saying "something went wrong. Please try again."

By Allen Gray   1 year ago


App says something went wrong and won’t let me in on login.

By Paul K   1 year ago


Trying to cancel transfer of tickets in the app and get an error to contact customer service. They told me to contact the team and have them reset it. I can now transfer the tickets from my team account but the tickets still show in MLB ballpark. Tried to cancel again and same error

By George Byrne   1 year ago


Logged out and trying to log in with another account...will not allow me to do this; can't even up anything; just locks me out

By Steve H   1 year ago


This issue kept happening, so I checked to see if anything was running on my phone. I realized my VPN was active, so I shut it downand I was able to access the MLB Ballpark app. Hope this helps!

By Karen Babich   1 year ago


Cannot sign up. Keep getting "something went wrong, please try again" after putting in info.

By Jared Ackerman   2 years ago


I have tickets ordered but I cannot create an account. It keeps saying "something went wrong." How can this be rectified?

By Jim Harmening   2 years ago


Having trouble logging into the app - says something went wrong, please try again. I have changed passwords, downloaded the app fresh and still nothing.

By William Simister   2 years ago


Multiple failures with the same problems as others - “Something went wrong - please try again” many times. Changed password several times. Still cannot get into the site to get my tickets!!!!

By Justin English   2 years ago


App keeps saying something went wrong. Need to get my pass

By Janet Gilbert   2 years ago


App won’t let me log in. Email is correct but keeps saying “something went wrong” Won’t let me do anything. Totally frozen!

By HATE BALLPARK APP   2 years ago


Ordered tickets. When I access app and try to log in, it keeps saying something went wrong. My email shows which is correct. If I tap log in, nothing happens. No where on screen to type password

By Cathy Rickett   2 years ago


Ordered tickets. When I access app and try to log in, it keeps saying something went wrong. My email shows which is correct. If I tap log in, nothing happens. No where on screen to type password

By Fredrick J Midthun   2 years ago


This app is the WORST. Create an account...change the password no fewer than 10 times to log in once. Never could. I guess there's no game now because I can't get to the fucking tickets.

By Paul   2 years ago


It will not let me create an account. It says I'm putting in the wrong data. I've never had an account with this app ever. Please help.

By Denis McGlynn   2 years ago


Tried to download my ticket and I got the message "Something went wrong, please try again". I changed my pswd thinking that was the issue and got the same message. I downloaded the app on my iPhone and got the same message.

By Wesley J Mobley   2 years ago


It will not let me create an account. It says I'm putting in the wrong data. I've never had an account with this app ever. Please help.

By Brad McKee   2 years ago


The app doesn't recognize my password. I have had repeated problems and have changed passwords several times. The last time I changed passwords again but the app wouldn't accept it. I have 2 games (total 4 tickets) next week and really need to have this resolved.

By Glenn Berger   2 years ago


Trying to transfer tickets and it freezes up!


Common dislikes about MLB Ballpark app

- App is unstable and crashes frequently

- Some users have trouble adding tickets to the app, especially if sent to a secondary email address

- Confusing and frustrating ticket retrieval process

- Some users have experienced errors and glitches with the app, such as incorrect ticket counts and error messages when refreshing the ticket list.



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Developer: MLB Advanced Media, L.P.

E-Mail: [email protected]

Website: Visit MLB Ballpark Website



About this app

The official MLB Ballpark application perfectly complements and personalizes your trip with digital ticketing functionality, mobile check-in, offers, rewards and exclusive content. © 2022 MLB Advanced Media, L. P.  The MLB Ballpark app is your mobile companion when visiting your favorite Major League Baseball ballparks.  All Major League Baseball trademarks and copyrights used herein are the property of the applicable MLB entity. All rights reserved. 



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