Costco Reviews

by Erinz10

Recently signed up for a this app membership in person. I wasn’t sure about a few things but they set up my account a certain way saying if I changed my mind or had to change the info that I could easily do that on Costco and wouldn’t have to come back. Well I did have to change some of it, and when I tried to on Costco it just told me to go see an representative in person to make any changes. I was only trying to change my membership level and my account’s address - 2 pretty straightforward actions. So I went back to my this app and they told me I could of done it on Costco , I explained what happened. They were able to change my membership level there but somehow said they couldn’t update my address because ‘I had to do it myself,’ aka on Costco or online, even though they were able to put my address in for me when I signed up.

by 👀🎅🎏🎈🍀

Costco is getting worse each update‼️Why‼️Why‼️Why‼️🤨 It’s completely useless now‼️‼️‼️

Costco has become unusable, now it seems fixed the language setting issues, but then 95% of the time is not loading, all I’ve got is “this app Mobile Services Unavailable” 🤔⁉️; when everything is working with my iPad except this app App🙄 I just can not believe this is come out from this app‼️😐🤢 As more people shopping online, Costco should get better, not worse, period‼️🤨 I don’t know what’s happening with this this app app, they fixed the sign in issue, but now out of the blue, there is a pop up asking to set the language for Costco , why, why, why⁉️🤨 I’ve been using Costco , the next day opened Costco (I didn’t update Costco , just using it), saw the pop up with no good reasons, makes me don’t want to use it anymore❗️I just can’t believe this this app app is getting worse and worse‼️🥴 Costco is broken‼️🥴 I used to be able to sign into my account in Costco & make purchase, till two days ago, out of no where, I’m not able to sign in anymore⁉️ What have they done❓❓❓ Now Costco is useless except for browsing🤨🥺🤢

by Byu-student

COST WHY ARE YOU STUCK IN 2012??? Facial automatically changes the login to my wife’s…and since you will ONLY LET HER ID BE ON ONE PHONE I CANT USE FACIAL ID TO LOGIN TO Costco !
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Why in the He!! can the card only be on one device forcing us to have our own logins!! Just give us a family login with both cards so we can share purchase histories and your employees can verify that the right person is at the store
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I have to cover my camera real fast before it recognizes my face and manually enter my own password to prevent an automatic sign in.
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No other subscription other than this app requires to authorized users in the same household to use their own email and password to access their joint account.
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Costco honestly makes me hate this app so much
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How about you just let me stay logged in on my own cell phone?? Are you’d scared someone might still my phone, break the apple
encryption and buy something from you without a membership card of their own????
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Also, logging in shouldn’t kick me back to the home screen making me go back through all of your overly complex menus to refund the item I wanted to check pricing on! Now if we were being super avant guard…you’d let me see “in store pricing” not just online pricing for items. (I get that pricing is different between stores but based off my zip this is definitely possible!)

by DL8849

Let me start my saying, I love the stores, products, pricing and employees. But this app definitely drops the ball with regard to their ancient photo app. I recently began to use google photos and was excited to load my pictures onto my this app photo account which I’ve had for 13 years! I got through about 10 albums, and since last Tuesday (6 days & counting), I have been getting error messages or connection messages. It just won’t load any more pictures. Is there a limit?

I found a different method to get my pictures loaded, but it literally required uploading about ten photos at one time. I’ve tried this on my phone and my laptop and using different WiFi. None work or they glitch half way through the upload. So frustrating. I am feeling like I need to cut the cord with the photo center and use one that has location, facial recognition and search properties. this app can’t even download or sort pictures in order. Why? Am I missing something. I have the most current version and it doesn’t work any better in my laptop.

by Jjames35 ITunes

Redding California store for anyone who is interested in knowing where this happened. So, not sure if this is Costco , the online store, or the warehouse but there's a disconnect here. I downloaded Costco so I could stop carrying the card. I logged in and it said I had to come to the warehouse to finish the verification. I went to customer service and they told me Costco was wrong and that they didn't have an email address on the account. So, I showed him where on Costco it said to come in and he repeated that Costco was wrong and there wasn't an email address on the account. So I asked how I was able to log into the account in Costco and the website if there wasn't an email address. He said I was wrong and that there wasn't an email address in the system and that it might be on the website but not on our account. So, either this guy is terrible at his job and customer service or this guy is fine at his job and terrible at customer service. Either way a terrible experience using Costco and working with the warehouse so far.

by Jler158

This is the first app review I have ever done but Costco is so incredibly frustrating I felt I had to give them feedback somehow. The search function is completely useless, I type “bread” in the search bar and it just pulls up steak knives, I type in “sourdough” since I am looking for sourdough bread and it just pulls up frozen berries. How is it even possible for the search function to be that useless? I then tried to search by category, most of them just timed out before it could populate anything, the few that did populate only had one or two items listed which I know is not accurate. Each week as I make my shopping list I search the items I want on Costco and Costco of the grocery store down the street to see which one has what I want and which has a better price. Since the this app app never works I just never go there since I am unsure if they have why I need. I will most likely cancel my membership and hope they get a better app so I can rejoin in the future since I do like the stores and employees.

by Angella Guong

I been with membership along time. I came to store buying milk for my daughter. They sold in store, so I came home go online to buy 3boxs milk. And then delivered to me 2boxs milk and other item . I was nice to bring other return in store but reception said No return, No money back and she gave me phone number customer service to resolve this. At the first calling , I talked about this bla bla.. they said updates my item will be return milk back. I waited over a week (not see delivered). At the second time, the calling same and they said delivered will be come in this week. I waited over a week ( not see delivered). At the third calling, I talked again abt this. They said maybe I return item so store return money back already! OMG WHat?? What’s going on.... it look like my fault. I still your email sent to me 3milk boxs not other item. That’s your fault not me! When I bought your products, you delivered faster in 3days. Now it’s your mistake to take long delivered 3weeks already. I still waiting

by ALP46

I love this app, but I hate this app lines. I tolerate Sam’s Club, hate their lines, but absolutely love the fact that I can Scan and Check-Out on their app. It makes the whole experience faster. With this app being the biggest retailer on the planet, there is absolutely no reason that your customers should be checking out or shopping in the Stone Age. For those that say, this app is not Sam’s and they keep Costco as bare bones as humanly possible to keep jobs is beyond dumb. They will always need cashiers and any employees displaced as result of self check out can be reassigned. Forcing customers to interact with employees is also nonsense, not everyone needs this. Some people just want to get what they want and leave and are perfectly happy no employee interaction.
Step your game up this app. Your stores and products are great. The checkout experience is unnecessarily BRUTAL. Do what’s right for your customers and follow Sam’s Clubs lead in this area and bring Costco Sam’s Club’s level because Costco isn’t worth any space on my phone.

by Prettyinpink9999

i love this app but the online store is ridiculous! I couldn't add to my cart since update -- some sheets that I like finally came in, tried to add to my cart, it brings up a number pad, I click 1, then "add to cart" & it goes non functional. I tried to place this order via iphone, ipad and computer via their app & browser, and in the end, I could not purchase anything. this app, your store is great but please hire some programmers that have worked in this century. I have tried to find these items while in the store last time I was grocery shopping, but they were not available & like most people, I use online purchasing to get what I want without driving store to store (since your app has no idea whats in stock in stores is like shopping in the dark ages). this app - please fix your app & website - your programmers have created the most non functional horrible app & website in the WORLD!

by LITAPITA1

I have been unable to log into Costco since renewing my membership since November. I’ve deleted and reinstalled Costco and I still receive an error message. When accessing my account, the page is outlined in red, with a message that states that my membership has expired. There is a renew button which just refreshes back to the same error message page. My membership was renewed at the time of expiration btw. When I attempt to sign-in, the login page is displayed and I enter my info, and again the page just refreshes back to the login page. This is unacceptable and totally ridiculous. Why even have an app that literally does nothing as it is. You can’t check local club pricing, or shop and pickup. There is an upcharge and delivery fee for items that you can see and order online. Meanwhile one has to call the club and bug the employees there just to find an item price or confirm if an item is in stock. Total mess.

by Woogie1111

So I can put my membership card on my phone. Who cares. I’m an executive member so my credit card is also my membership card. this app doesn’t let me pay with my phone so app is useless. I am a Sams member too since one is by my house. I use Sams app to scan my items as I shop, put them directly into my large freezer/shopping bags, swipe pay now on app and show phone going out door. No waiting in check out line, no unloading items out of cart at checkout, I just load my shopping bags straight out of cart Into my car. Imagine all the time wasted at this app waiting in line and unloading and reloading everything in cart at checkout. All this is eliminated at Sams. When I don’t have time to shop I do it all on line. Previous items I purchase are in a list, all prices are listed including discounts. I can shop and pay completely on app during any down time I have no matter where I am. Then I get notified when it’s ready and my hubby can go pick it up in their noncrowded pickup area.

by Shandawn

I’ve been using Costco for years and I’m finally frustrated enough to review. this app - please update your app in a manner on par w Sam’s Club or really just anywhere else! It’s impossible to back out of a category you’re browsing with mout it kicking you ALL the way back out to the main page where you then have to redo your search. It’s NOT user friendly at all. If anything I get frustrated and give up shopping on your site altogether. PLEASE fix this insanity.

Update: PLEASE get your app in order. I just reviewed an item and I had to manually add my membership number (from a different screen) along with the purchase order number (from yet another screen) just to SUBMIT an item review! This is ridiculous. When I’m logged in, you should automatically attach my member number if you need it. Still having the same issues as before too.

by MommaKBeary

Like a few other reviewers I also ran into issues with incorrect error message saying I wasn’t connected to the internet. It’s not my phone bc I was definitely connected to wifi and had an internet connection, but just to make sure I put it on cellular to see if that changed the error message—I actually have all my apps set to work with cellular data too—but it didn’t change anything. I could not search for products using the Shop menu. It kept going same error message “The this app App cannot connect to the internet”. I could search for individual items In the search menu or scroll random stuff but I could not use the Shop function. Tried to report it through App Help but that rerouted me to the website with generic help options so I’m leaving this review in hopes of the developer seeing it and fixing the issue.
In general, Costco is slow, and I’m not a big fan of it but I like this app so I put up with it. But this latest glitch makes it almost unusable.
Hope the figure out their tech stuff soon.

by M89aria

This may be the only app to ever make me lose interest in shopping. They list like 3 items in each department with little photos that look like 1985 Eddie Bauer holiday product… boring, sad or frumpy at best. Sizing is all over the map, if you can find anything with enough shape to need a size other than large, xlarge or less extra large. Smalls are usually huge and XS are never listed or only exist for the ugly frumpy items. The items in the stores are usually nicer more modern trends (except shoes which are always hideous), however the Xs are usually gone quickly or never made it. But I do occasionally get my size. But their app needs to grow up. More products, better sizing and broader range of items please! And less time loading large wordy product screens with too much on one page instead of tabs or layers to load more if desired instead of waiting for all that and then being disappointed…or call asleep.

by KSWitts5

I’ve been a this app fan for 20+ years, but I’m afraid to report they’re dangerously close to losing their edge. Costco is so frustrating in so many ways!
Clumsy navigation… You select a category, then a sub-category, only to have to start over if you just want to go back one level.
If an item is offered in multiple colors/patterns, the picture does not reflect the color/pattern selected. I’m not sure if Costco is just not responsive, or they actually don’t have a picture in the selected color to show. It does not matter if I’m signed in or not, and it also does the same thing on the mobile version via Safari.
Also, why do I have to sign in EVERY SINGLE TIME I use Costco !?!?! I would love a way to remain signed in.
It also would be beyond wonderful it there was some way to see if your local store had the item you wanted to purchase. AND maybe even but online and pick it up. I’ve enjoyed this feature greatly at Sam’s Club, Target, and Walmart.
Lastly, I would be extremely motivated to brave the crowds in person at this app, if Costco was capable of scanning the items I put in my cart at the store while shopping and then pay within Costco . This would be both more efficient and convenient than having to handle each item multiple times in and out of the cart to the checkout table/scale then back into the cart at the self check-out line.

by Lalanie23

I don’t know why they decided to do this but the new update made it so that there is only one image of a product to view which is very blurry and no longer has the option to zoom in on the image. This will only make shoppers even more unsure about a product. If they wanted to fix something, they could’ve change the review section. People need to be able to post pictures in their reviews as they are so much more helpful than just here say. I’ve seen reviews that aren’t even considered helpful and I’ve seen reviews that are totally just nit picking about unimportant things. Pictures help a shopper make a more informed decision when they can see what it looks like in real life and after daily use. There is clearly much to be said about Costco. I still love most products I’ve come across, this is mostly about Costco .

by Najabdjdjsksjse

So I usually never give ratings but seriously who are the engineers dealing with this e-commerce app. Costco very infrequently loads information correctly. Today I couldn’t see all the ratings on my mobile app. And I’ve tried refreshing it and closing Costco and clicking the blue link that says (183 reviews) near the product name. BUT gee. And this isn’t my first time with issues accessing information. this app, why are you likely hiring external vendors to make your app when I’m sure you’re getting a lot of orders. You’re losing orders because Costco couldn’t even load an add to cart button on some pillows I wanted to buy. And it’s frustrating how there are blank white spots on Costco that I scroll past. And I have one of the latest phones - I don’t have like an iPhone 4 that developers don’t develop for anymore. I have a very functioning iPhone 11. As someone who works in tech, I think you guys could do better in building Costco out and I wonder what backend issues are happening since this has happened a lot for me during the last 4 months where it doesn’t work in the way that I’d expect it to.

by Krazygreekguy

Costco is decent, not great, not terrible, but it would be amazing if this app added Apple Wallet support for their this app card. It’s so much more convenient and faster to bring up your card(s) in Apple Wallet than it is to search for Costco and wait for things to load whether at checkout or the store’s entrance. It even appears on the lock screen when you’re at the store so that it’s a single tap to bring up your card. That’s the “magic” and simplicity that I and I am willing to bet many, if not most, Apple users enjoy with iPhones and the software. I know this is asking for much, but you could also add NFC support to your card in Apple Wallet and your gas pumps so that people can tap their phones to the pump wirelessly. It’s a much more fast, sanitary and efficient process. I’ve already seen clvarious gas stations implement this for Apple Pay, Google Pay, etc. It’s the future and it’s just great.

Please this app, if anything, at least add this one feature. Sam’s club has added Apple Wallet support for their card and it works fantastically.

by Itsnatedizzle

Costco works really well for just browsing through this app and buying items. Since I have a membership it is easy to search for member only items and make purchases using Costco . I haven’t had any issues other than the photos of items not coming in focused all the time. I am using an iPad air 2And sometimes when I click on an item it will show the photo but the low quality photo and you do not get any of the additional photos. If I click away from the item and then come back to the item to allow it to reload, it will sometimes load correctly and then show the photo of the item along with the alternate photos. It must be a cache problem or something like that

by Jadethames

First of all, this app IS NOT Sam’s Club. There is no scan and go feature, which I understand because not allowing this feature minimizes the risk of theft - and forces you to interact with associates at the store. Also helps keep jobs intact, which is something this app as a company cares about a lot. I support this app more simply because of their employee treatment. They wouldn’t even have self checkout if it wasn’t just a consumer demand. Yes, Costco needs a lot of updates, but the true reason for Costco is to have your membership card on hand at all times IN CASE you forget your card. Not to replace your card completely. Complaining about not being able to use it at the gas pump? Perfect solution - leave your card in your glove box and use Costco in the store. Have issues setting it up? Go to the membership desk and ask for help. Costco is easy to use, but does have a lot of glitches when setting up; however, if you have the patience to get help, you can get it done!

by OriginalRedlayce

Costco keeps asking me “verify” my account info. I’ve visited the membership desk at this app multiple times and they check my info and see no flags to verify it but reset it anyway. It works fine for a few days and then the process starts over. It’s occasionally good for price checking but since there’s things in store not offered online, it’s not good for ordering for pick up or delivery since they don’t offer all products online. Usually the higher end brands and priced items are online while the deals are in store only. Even with the correct warehouse location and my membership working. Very frustrating. Costco does not live up to the Kirkland quality we expect in the products they offer. Disappointing.

by Grimmelwolf

Was told at this app store that they had me fixed up to get my ID card on Costco , that wasn’t the case and I had to call and get it set up. Costco itself is terrible- I log in and look at items for sale and it says ‘member price’ and wants me to put in my this app card number. Why? I already logged in. I put it in and it asks the same question over and over and won’t let me view prices. I clicked chat and spoke with a rep who was worthless, she said ‘I’m not sure what’s going on’ , told me to use a web browser instead! Why did I spend all of this time getting Costco set up if I have to go online to shop? She offered no help whatsoever. Why create an app that doesn’t work? this app needs to hire a professional to make an app that works and delete this piece of garbage!

by Mwh56

Your App is woefully out of step with the times! Tried setting up an account to manage prescriptions and ended up feeling as if this app was managing me! Here are the points that generated my disgust with Costco :
1. Why do I have to enter name, birthday, address, insurance, etc. when this app ALREADY HAS that information? AND have to enter it more than once?
2. Why does Costco REQUIRE a shipping address that is to be used to send all my refills to, but DOES NOT provide the “Ready to pick up” option stated in the instore pamphlet?
3. Why doesn’t that same pamphlet have a telephone number to call when I have these difficulties?
If a man can be put on the moon and brought safely back to earth, the designers/programmers (who always know what the consumer wants, right) make Costco a more logical, user-friendly App?

by Debt Free Is Less Stress

So I got a notification about the new promo & it took me to (apparently) an updated app, that doesn’t work, what a mess. Costco was never great, but this is insane! The ONLY place that Sam’s beats this app is Costco . I can add in store items to my cart even if they aren’t on promo. But with this app you don’t know what’s there till you walk in. I can plan my whole shop with the Sam’s app & I do. I then may use it at this app to see who price is better. But as less than helpful as the this app app was, it’s way worse now! I have to keep signing in, I cannot add things to my existing list, I have to create a new one, I cannot add things to my list as easily as before. Oh & after you view an item, it takes you back to the top to start over again & again & agony! I gave up, it just isn’t worth the stress!

by Paradise Pete

This “app” is terrible. It’s not even really an app, it’s just a wrapper around their already weak website.
Somehow they even managed to break logging in, so that the iPhone’s fill-in-the-password feature doesn’t work.
Even after logging in, pages that you’d already viewed still hide the members-only prices. If you were on the website you could at least refresh the page to get it to realize that you’ve now logged in, but with this “app” you can’t even do that. So they’ve actually managed to make it worse than using the website.
this app should be embarrassed and ashamed of putting out this cheapo app. The stores are great, their app should reflect that. The Sam’s Club app is miles ahead. It’s as far ahead as the stores are behind. It’s almost as if someone played a joke and reversed the apps.
Come on this app, it’s not the 1990s anymore. Climb into the present.

by SanDee123456789

I was in this app today and they were advertising download your this app card on Costco . Well let me tell you, this is not as easy as it may sound. I downloaded Costco . When I opened it I clicked on membership. I was asked if I wanted to use facial recognition. I clicked yes. Then I was prompted to enter my email address and password. I assume they are asking for my this app password and not Apple. I put in every password I have and none of them opened. Then I clicked on the person icon assuming this is member info. All I got was a white page. Everything I clicked on gave me just a blank white page. I have spent 30 minutes on this and I think I am done! Costco needs a lot of work. Now I try to post this and every darn name I enter is taken. Really???

by SiroccoDream

So, I heard this app now (finally) allows you to add your membership card to your app. Great!

I downloaded Costco , tried to connect my account to it, was told my email and password don’t match. Hmm, that’s odd, but fine, “send a password reset email.”

“Didn’t receive a password reset link? Send another link.”

“Didn’t receive a password reset link? Send another link.”

“Didn’t receive a password reset link? Send another link.”

I ended up deleting the whole app, because I realized that even if I somehow managed to attach my membership card to Costco , I would still have to go through the checkout line! Honestly, what is the point of that- merely saving me from carrying a single card?

By comparison, I attached my membership card and payment options to my Sam’s Club app, and can either order stuff online to have delivered to my home, or go to my local club and “Scan & Go”- use my smart phone camera to scan the items I want as I put them in my cart, then pay from my phone when I’m done. No check out line at all!

Come on, this app. Get with the times.

by D2Da

I have memberships to both this app and Sam’s. They both have strong and weak points. I love this app, I like how they treat their employees, their food court is fantastic, it’s cleaner and I generally prefer their product’s. In terms of Costco, it’s behind in every way and completely useless to anyone who does want delivery. I’m going to guess that most members do not want to overpay by about $3 per item to have things delivered. Most have a membership to save money.

Comparing and contrasting, you cannot shop online and pickup yourself, you cannot scan as you shop and pay by your phone. You can’t even see what is at the club and see the correct price without a delivery markup. You can do all these things with the Sam’s app. Can this app do all these things if they wanted? Of Course! But it’s not in their strategy.

I’m not going to drop my membership by any means, but Costco caters to the same people that UberEats McDonalds and Chipotle or maybe anyone that thinks InstaCart is a good idea. Costco is pigeonholed and it’s disappointing and not for me.

by Wadesh

This should be listed as a beta app. Its missing many useable features. As others have noted, no way to pull up more than the primary card holder on Costco ...so it shows a pic of my wife and her card when i use Costco . Really bad user experience right from the start. Clearly secondary cards are in the system because the last 2 numbers are different so can’t see how hard it would be to give the option of the card to be displayed in Costco . Also you'd get rid of a bunch of user grief if you published a feature backlog in your FAQ. Im sure the developers have one. Just be more transparent with your customer community.

by Ke5ykt

I’m a recent this app convert from Sam’s, and my wife and I did our first this app trip last week. The store was so much nicer, the people were so much friendlier, the selection of products was great... and then I downloaded Costco . I’m shocked at how bad Costco is for a company as big as this app. Costco feels like it’s from 5+ years ago, it’s literally no comparison to the Sam’s app. It has no ability to tell you what products are in stock at a given store. There are tons of missing items, i.e. I’m in this app and I search the this app app for a product that’s sitting right in front of me on a shelf, and there’s zero trace of it in Costco . There’s no Scan-and-Go functionality (where you can scan items on Costco and pay without having to wait in line). Costco literally just got the ability like 2 weeks ago to have an electronic version of your membership card so that you don’t have to carry your card with you to check out... Sam’s app had that years ago. I’m really disappointed in how bad Costco is. Even though I really like the this app stores better, if it wasn’t for my wife strongly preferring shopping at this app over Sam’s, I’d switch back to Sam’s in a heartbeat just because of how bad Costco is. Really hope they blow Costco away and just start over.

by Kena2mi

So, I just renewed an expired membership yesterday. Created a new online account and password, downloaded Costco (in spite of horrendous reviews) tried to log in... wrong email or password. Several attempts, no luck. Requested password reset, didn’t come through, didn’t go to spam. Tried again, still no password reset, half an hour now. Went to the regular website and guess what? The email and password I’d written down works fine there. Even tried Costco one last time, password still doesn’t work. Maybe if I’m ever able to actually get in I will improve the review, but it’s clear from other reviews that fixing bugs and updating their app is not a priority for this app.

by Michaelspringfield

Just a basic app. Doesn’t excel at anything. I have both a this app and a Sam’s membership. In terms of money saving this app is the clear winner but in terms of app features and ability this app loses. Badly. I go into this app and there is no self checkout. I wait in line forever to checkout. At Sam’s I scan my items with my phone as I put them in my cart. I apply coupons or discounts on my phone. I pay on my phone. I show my phone to the person at the door instead of my paper receipt. Faster and easier at Sam’s. So is it worth the money savings at this app compared to the time savings at Sam’s? For now it’s a draw. As my this app gets busier and they refuse to open more checkout lanes, have self checkout, and allow me to checkout with my phone, probably not.