UKG Pro Status

Last Updated on 2024-03-03 by Kronos Incorporated

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12 User reports:
App has problems

User reports 12

⚠️ Most reported problems ⚠️

Not working

61.5%

Crashes

23.1%

Screen

7.7%

Something else

7.7%

problems reported in the last 24 hours

24 hour clock ⏰

1 Reported Issues: 😵🆘🛟🚨📢

Shirley Dickerson

2024-09-12

UKG Pro has white screen

Showing 1-1 of 1

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Common UKG Pro Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot UKG Pro app on iOS and Android devices. Solve all UKG Pro app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

UKG Pro iPhone Issues and Solutions

UKG Pro iOS app crashes, not working, errors
UKG Pro iOS app network issues
UKG Pro on iOS has black/white screen

UKG Pro Android App Issues and Solutions

UKG Pro has errors/crashing/not working
UKG Pro server network connectivity issues
UKG Pro has black screen

UKG Pro iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever UKG Pro app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix UKG Pro app crashes or not working on Iphone (iOS):

Close and restart the UKG Pro app on iPhone
Update UKG Pro app to the Latest Version for iOS
Uninstall and reinstall UKG Pro iPhone app
Update your iPhone to the latest iOS version

Fix UKG Pro on iPhone unable to connect to server/internet connection issues::

To resolve UKG Pro network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix UKG Pro black/white screen (blank screen) on iPhone:

Follow the UKG Pro iOS app troubleshooting guide Here →

UKG Pro Android App Issues and Solutions

Fix UKG Pro not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent UKG Pro app issues:

Force Stop the UKG Pro App
1. On android, goto "Settings" » click UKG Pro app. » click "Force Stop".

Update UKG Pro to the latest version on PlayStore

Clear UKG Pro App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "UKG Pro app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch UKG Pro.

Fix UKG Pro unable to contact server/ UKG Pro internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click UKG Pro » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got UKG Pro » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch UKG Pro on android.

Solve UKG Pro black/white screens issue on Android:

Follow the UKG Pro android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kronos Incorporated, developers of UKG Pro.

About this app

Simple and intuitive by design, the UKG Pro mobile app gives you instant, secure access to relevant employee information, tools, and insights helping you stay productive and engaged on the go. From clocking time and flexing schedules to checking pay and setting aspirational goals, you’ll discover how delightful work can be. Say hello to the mobile work experience built to help you thrive at work. Please note, the UKG Pro mobile app is only available to authorized customers of UKG. Your organization must enable access to the mobile app and some features may need to be enabled by your admin.