Contact Amazon Prime Video Support

Why do I have to sign in to watch prime video?

I changed to AT&T internet with wi-fi and not every time I want to run prime video I have to sign in. I am 73 years old and I need phone support. 408-929-4245 Thank You

Just purchased sky glass and have signed in to prime video (I am a subscriber) entered the given code but the screen never updates. When I try again Prime tells me I've already registered! Please tell me how I get into this, I'm paying for a service that is not being provided.

I am a paid Prime subscriber. Recently, whenever I go to watch a series or movie the screen is completely black. All I can see are the subtitles and hear the voices but not the scenes. What gives? Please fix.

Discovery Plus has stopped working. Please advise how this can be fixed. If it needs to be reinstalled, please give directions for doing so.

When I watch Yellowstone the program often freezes and I get message...problem with connection. I have to reboot which is annoying

You have destroyed one of the worlds greatest pieces of literature, shame on you! Please sell the rights to someone that will be a more faithful warden. Arda (for Jeff, that is the fictional planet Middle Earth is part of) is less than 50,000 years old at the time Sauron was vanquished in LOTR. It was not in a big bang after billions of years years and its peoples did not evolve from puddles of slime.. Galadriel has NEVER weilded a sword and was NEVER a bad ass... yet you simply cannot resist your progressive social engineering and wokeness. I waited 3 years for this and will not watch a single episode. Shame on you.

cancel my prescription now

I cannot watch The Repair shop using amazon Prime. I have not had any problems for years. I can access other shows on Disney plus using Amazon prime video. Please advise.

I have been a member and customer of Amazon PrimeVideo for many years now and have been enjoying ordering products and most of the time not paying shipping fees. I also like many of the other features that you offer the customers. I do use Alexa, though my Echo is an older version, and I don't intend to upgrade it either. Also, it's neat that you have added other streaming channels for your customers to subscribe to, and oftentimes with a 7-day free trial, but one of my grips is that you also have a collection of videos that have ads in them which I don't feel is fair, to be honest especially to us paying customers. Additionally, many of your "good" movies and even series require your customer to either rent or buy. However, even those that are marked buy or rent are often older movies. Another big negative to me. Plus the fact that you intend to increase the membership fee to $139 starting in 2023. With all due respect, I'm disappointed, to say the least, and so are a lot of other customers I've noticed. Of course, you could suggest that if I don't like it, I could cancel my subscription, and that is an option I have considered. Thank you.

I buy Prime Video monthly. I wanted a 7 day free trial for paramount+ and you charged me 6.99 for it and it was advertised at 5.99. Why can i not get the free trial first.?

We need to cancel Prime Video. We cannot afford to be charged to do this. You are making it very difficult for a disabled senior to cancel Prime Video.

Wanna go to click on episode nine of the Vikings a box pops up saying payment failure and that they’re unable to successfully chart charge a valid payment method in my account I updated my account with a proper card and that box still keeps popping up what do I do can somebody clear it for me or unlock it

My Prime Video account has been blocked by you, and a message comes asking to contact customer service, but it is soooo hard to find how to comunicate with you guys. I need my account to be unblocked ASAP or the confirmation of the cancelled suscription please !!!

Our prime video on Apple TV has hung up. We have uninstalled and reinstalled Prime Video twice and it is still locked up. Can you please help us?

My wife and I do not watch movies that are R rated or TV mature. We do not like to hear all the terrible language or see full nudity. We decided to try the new show "Reacher". It's rated 16+, so certainly it would be tame enough for a 16 year old. Nope. The second episode that is a naked man complete with shown penis. What is the deal? If you have watched the Jack Reacher movies with Tom Cruise, you know that they are exciting, entertaining, but without offensive language or gratuitous sex and nudity. Why can you not consider morality and make shows that are both, exciting, action-packed, and entertaining without the profanity and sexuality. Oh, you want to make them more realistic? The real word in which I live does not look like the REACHER show nor any of the TV-MA or R rated. We were greatly offended that a 16+ would show such a scene and be filled with so many "F" words.

I subscribe to this service. Lately, however, when I try to access a movie, which clearly says "Included with Prime", I'm told that the movie is not available in my area. This happens with so many movies, that I feel my Prime membership has less value that I believed. I think Amazon Prime needs to live up to what it's led the subscribers to expect, and I would really appreciate it if someone gets back to me about this issue.

I need to talk to a human being. Not on an email and not on a text. I need a phone number so someone can walk me through and help me to get my Amazon prime working. It keeps telling me to sign up for Amazon prime and I am already a member. It won’t let me watch the shows.

Hi i woould like to end my subscription but when i choose END MEMBERSHIP nothing happens.