Contact Amazon Prime Video

Contact Amazon Prime Video

Published by on 2022-04-14

Watch movies, TV, and sports, including Amazon Originals like The Boys, The
Marvelous Mrs. Maisel, and Tom Clancy’s Jack Ryan as well as recommendations
just for you. App features: • Download videos to watch offline. • Rent or
buy new-re...

How to Contact Amazon Prime Video

Amazon Prime Video Contact Information

Listed below are our top recommendations on how to get in contact with Amazon Prime Video. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Amazon Prime Video. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of AMZN Mobile LLC

100% Contact Match

Developer: Amazon Mobile LLC

E-Mail: [email protected]

Website: Visit Amazon Prime Video Website

75.86% Contact Match

Developer: Amazon Mobile LLC

E-Mail: [email protected]

Website: Visit Amazon Mobile LLC Website

A better way to Contact apps

You can now contact Amazon Prime Video customer service directly
via Email using our new site -

Contact Amazon Prime Video directly

Common Amazon Prime Video Issues

  • By AvidHunter1

    Application was NOT fully tested before fielding

    The features of the app that I have checked out, so far, are pretty slick; however, when you run across an important feature that falls flat and simply doesn’t work, it is quite frustrating. It is obvious that the “contact the seller” link that is provided in the order status section wasn’t tested (incompetence), or the engineering leadership identified the problem and released the product with a known flaw (ethically corrupt). When one clicks the link, it does not perform as expected, as it displays the tracking information for the order, not the contact information for the vendor. Having an autonomous and fully automated ordering system is great, but when there is a glitch and you cannot contact a human being to intervene and correct the problem, you quickly realize that Amazon’s goal is to completely eliminate human interaction. FIX THE PROBLEM.

  • By Zenais6464842

    doesn’t work like it’s supposed to

    So the app is pretty good when it works and it’s worked mostly well for the couple of years I’ve been a prime member. I like that if you tap the screen while watching something you can learn more about the actors or general trivia about the scene. It’s also nice that I could easily pick up where I left off. For a long time the last thing I watched would appear at the top. But I noticed lately that I sometimes have to search the title of what I was in the middle of watching if I stopped midway. It’s especially frustrating if I’m tired and the title doesn’t come to mind right away. The most frustrating problem I’ve had lately is videos not playing at all. I get an error message saying it can’t connect to the Internet. But I have no problems streaming videos or music in other apps or browser. It’ll be hours before it’ll let me watch anything.

  • By iWatchGoodTV

    Treat viewers like they have brains, please!

    I have been downloading tv shows on this app for about 2 years for offline viewing. Every time I click on a show to watch a show I get the notice about 48 hrs warning and click to continue or cancel!!!!!! Really????? I think EVERYONE knows this by now. Do you need our input at the START of every show for offline watching??? It’s so annoying!!! Why can’t it put that notice in the background??? And I hate that it downloads one episode at a time. Sometimes, it takes 30 min to download 5 episodes. Also, it has been acting strange ever since I upgraded to IOS 13+. It logs me out and deletes all my downloaded shows! I even did a wipe of my iOS device. Problem persists. The app developers are completely tone deaf to the user experience.

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Reported Issues: 6 Comments

By Rony
Apr 14 2022

My Prime Video account has been blocked by you, and a message comes asking to contact customer service, but it is soooo hard to find how to comunicate with you guys. I need my account to be unblocked ASAP or the confirmation of the cancelled suscription please !!!

By James Thompson
Mar 28 2022

Our prime video on Apple TV has hung up. We have uninstalled and reinstalled Prime Video twice and it is still locked up. Can you please help us?

By Rick Rufenacht
Feb 05 2022

My wife and I do not watch movies that are R rated or TV mature. We do not like to hear all the terrible language or see full nudity. We decided to try the new show "Reacher". It's rated 16+, so certainly it would be tame enough for a 16 year old. Nope. The second episode that is a naked man complete with shown penis. What is the deal? If you have watched the Jack Reacher movies with Tom Cruise, you know that they are exciting, entertaining, but without offensive language or gratuitous sex and nudity. Why can you not consider morality and make shows that are both, exciting, action-packed, and entertaining without the profanity and sexuality. Oh, you want to make them more realistic? The real word in which I live does not look like the REACHER show nor any of the TV-MA or R rated. We were greatly offended that a 16+ would show such a scene and be filled with so many "F" words.

By Emily
Dec 28 2021

I subscribe to this service. Lately, however, when I try to access a movie, which clearly says "Included with Prime", I'm told that the movie is not available in my area. This happens with so many movies, that I feel my Prime membership has less value that I believed. I think Amazon Prime needs to live up to what it's led the subscribers to expect, and I would really appreciate it if someone gets back to me about this issue.

By Barry Penton
Dec 11 2021

I need to talk to a human being. Not on an email and not on a text.
I need a phone number so someone can walk me through and help me to get my Amazon prime working. It keeps telling me to sign up for Amazon prime and I am already a member. It won’t let me watch the shows.

By Nikola
Nov 15 2021

Hi i woould like to end my subscription but when i choose END MEMBERSHIP nothing happens.

Have a Problem with Amazon Prime Video? Report Issue

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Why should I report an Issue with Amazon Prime Video?

  1. Pulling issues faced by users like you is a good way to draw attention of Amazon Prime Video to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Amazon Prime Video customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Amazon Prime Video.

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