Contact CapCut Support
Company Name: 深圳市脸萌科技有限公司
About: CapCut is a free all-in-one video editing app that helps you create incredible
videos.
「Easy to use」
Cut, reverse and change speed: getting it just right
is easier than ever, posting only your wonderful moments.
CapCut Customer Service 👿🤬😡😠💢😤
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Verified email
Contact e-Mail: capcut.support@bytedance.com
Verified email ✔✔
E-Mail: capcut.support@bytedance.com
Website: 🌍 Visit CapCut Website
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Developer: Bytedance Pte. Ltd.
Read 36 Customer Service Reviews 😭😔💔
I'm very poor and I have no money to subscribe capcut pro.Is there is ways to subscribe freely
CapCut keeps screwing me each video i try to do for YouTube, thanks you this shit service. Now I need to get another app that is a working app. Fuck this.
Why I can’t find exporte subtitle option , why only video exporting and export audio ?
Someone is using my phone number publicly and I am constantly getting texts from random people saying it was found on CapCut. I have never used a ByteDance product and cannot directly submit anything to them due to all of their support links ending at 404 errors
i was using capcut, then i cut my file to paste it but before paste it, it got crashed and i am unable to paste it. how can i recover it ?
I purchased the yearly Capcut Pro editing program and it is still asking me to pay for the "Pro" version. I know I was charged, because my bank account was charged. What gives! I try contacting Capcut, but am having no luck. Can anyone help?
Hi! Yesterday I upgraded to Pro. Looks great. But today I can’t export my video on CapCut pc. I don’t know my inlog and password, so I am afraid to remove it. Could you please help me?
Subject: Urgent Request for Accessibility Features in CapCut Desktop Dear CapCut Development Team, I hope this email finds you well. I am writing to emphasize the critical need for accessibility features within CapCut Desktop, especially for users with visual impairments. As a widely recognized and popular video editing software, CapCut has the opportunity to lead by example and create an inclusive environment for all creators. Why Accessibility Matters: 1. Inclusivity: By ensuring CapCut is accessible, you empower a diverse community of content creators, including those who rely on screen readers. 2. Legal Compliance: Many countries have laws and regulations that mandate accessibility for digital products. Implementing these features will help CapCut comply with accessibility standards. 3. Positive Impact: Making CapCut usable for everyone fosters goodwill and demonstrates social responsibility. Specific Requests: 1. Screen Reader Compatibility: ◦ Integrate CapCut with screen reader technology (such as Narrator on Windows or similar tools on macOS) to provide auditory feedback for visually impaired users. ◦ Ensure that all UI elements, buttons, and menus are labeled correctly for screen reader navigation. 2. Alt Text for Visual Elements: ◦ When adding images, videos, or other visual elements to a project, allow users to input descriptive alt text. This ensures that screen readers convey the content accurately. 3. Keyboard Shortcuts and Navigation: ◦ Implement keyboard shortcuts for common tasks within CapCut. Users who cannot rely on mouse interactions will greatly benefit from this feature. 4. High Contrast Mode: ◦ Add a high contrast mode to improve visibility for users with low vision. Customizable color schemes can enhance the overall experience. 5. Testing with Assistive Technology: ◦ Regularly test CapCut with popular screen readers (such as VoiceOver, TalkBack, or NVDA) to identify and address any accessibility issues. CapCut’s Impact: • CapCut’s Text-to-Speech (TTS) feature is already a step in the right direction, broadening content accessibility across platforms 1: Text-to-Speech (TTS). • By expanding these efforts to the entire software, CapCut can set a positive precedent for the industry. Conclusion: I urge you to prioritize these accessibility enhancements. CapCut’s influence extends beyond video editing—it shapes the way creators express themselves. Let’s ensure that expression is accessible to all. Thank you for your attention to this matter. I look forward to witnessing CapCut evolve into a truly inclusive platform. Best regards, [Khin Maung Thet] [khinmaungthet001@redacted] Feel free to personalize this email and send it to the CapCut development team. Together, we can make CapCut a beacon of accessibility in the creative world! 🌟🎥
Guten Tag, mein Name ist Welde. Ich habe Abo für ein Jahr für CapCut pro bezahlt. Wenn ich aber exportieren will, werde ich gefragt, dass ich zahlen soll. Bitte ich brauche Hilfe in kurze Zeit. Danke Grüss Welde
I love capcut and its an amazing app, but I just recently got banned from it and I have no idea why. I haven't had time to figure out why because a family member passed away all of the sudden a week ago, but now I don't get it and don't know why they would ban me. But for whatever I did, I am really really sorry and I won't do it again, please just let me have my account back and know I'm in a sad place right now. Thank you.
Every time I try to render my video in Capcut the video keeps stopping at like 22% or 24% and the program does not even tell me why it keeps doing that so can you please tell me what I can do?
When I open capcut it fits my MacBook air screen fine. I can see all at once. Once I start a project and load media the interface enlarges the width so I cannot view the left and right sides of the editing interface simultaneously. I can't view the beginning of my timeline and scroll bar on the left side of the screen and see the necessary controls on the right side to turn on keyframes and adjust them. How can I reduce the sides of the interface when I go into the editing phase?
Plz capcut seport
Hi Team, Hope all is well and good but for some reason you cant Duplicate or copy a project making it very difucalt to be productive as content creator as by choice and your offering the web experiance is more comfrotable is there way to do this as it works on tablet and Mobile. Many Thanks.
a la hora de esxportar un video en calidad 4k me manda un mensaje y me dice que es un ERROR DE EXPORTACION que me ponga en contacto con ustedes y me dice que el (CODIGO DE ERROR ES 4153.) POR FAVOR NECESITO ENTREGAR ESE TRABAJO Y ESTOY CONTRA EL TIEMPO. MUCHAS BENDICIONES.
I deleted my app on accident and didn’t know it would delete everything how do I get it back????
I cant edit the text on a tiktok template i dont have the option
after trying to make videos music videos that iswhy four other apps yours is far superiorproblem and concern is it'll only let me pull up pictures from my camera I have albums that I'm trying to make music videos with photo albums and it won't let me pull them up how do I get that on thereI'm sure it's something stupid but I need you to help me out that's the problem I'm having and the only problem that I'm having
Hello Capcut Team , My Anytime Big Problem Please Solve It My Capcut 2K & 4K Video Quality Not Enable Let's Please Solve 4K Quality Video Export In My Capcut App Check My Application Thanks To All Capcut Membership .
hello, i would like to know where the style button is so i can use the video affect called “auto velocity” it used to be there but it’s no longer available, others are experiencing the same.
The app is great but I am asking for two new additions if possible. The current chromo key is very weak and I still see some green and glitches. I am wondering if you guys could develop this to make it as professional as possible. With a bunch of customizations and everything. I would even pay extra to have this addition because if would help so much. Another addition would be to cancel our white noise and equalize audio. Great app though I just hope that these things can be touched on. Thank you for an amazing app overall!
Um Why isn’t there no login or account on CapCut for tablets? I deleted CapCut because it was glitching then all my progress was gone 😑. When I try to login…. Oh wait there is no login for tablets. They have login for phones and PCs but why not tablets. Thanks a lot it was good till it lasted.😑
capcut have a any problem? When me start to use the template only stuck at 30% and then can't download.. please do something.. I want to use the template for my editting..
Help!!! I have a project that crashes every time I try to export in 2K/4K. Earlier saved sessions of the same project I have no problem with as well as other projects. This particular one also exports fine in 1080p. What is happening?
i am mad because i was using the apps for months and the the app started to act weird so i decided to delete it and download it back when i open the app store on my laptop (chrome book) and searched up cap cut it said that the app was not compatible with my device so all my work got deleted and it is really hard to find another editing app like app cut.
I can only use 2 styles right now, 3D and big head, all of a sudden. I was able to make a clip into cartoon, then I exited the app and when I came back it would no longer give me any options other than 3D and big head. Now I can’t do any of the styles on anything at all.
I'm on a Samsung tablet and I cant install it on the app store. I have my apple email on there but I don't have it
For the past few days, when I try to work on a project, the whole screen stays frozen and black and I can’t press any buttons. I have tried so many things but nothing has worked.
Auto caps isn’t working! When will this be resolved?
I have not been able to do auto captions for over a week. Is anyone else having this problem? Will it be resolved anytime soon? I’ve tried everything from turning my phone off to adding new videos to updating my phone. Nothing seems to work.
My capcut have problem, i cannot to tap the + to zoom it ☺️ I already delete and download again but its still same
The last two days I am unable to add auto captions. I tried clearing my cache and deleting other videos
Tak boleh edit not services
Some small suggestions
by Sdrakeofficial
I would love a more in depth audio editing interface, with mixers for the different layers that indicate the sound levels. I’d also love the ability to use an equalizer on any audio track individually along with audio filters (Having to extract audio from a video in order to add voice effects doesn’t count). This, along with the ability to change more render settings would be great. For example, changing the bitrate for the entirety of the video could be simplified using a slider that goes from “smaller size, lower quality” to “larger size, higher quality.” The ability to render in the background would also be a much appreciated feature as a lot of us who use CapCut to edit do so on our main device that we need to access, and on larger projects it’s impossible to get a render done. Even older devices are capable of background rendering. I’m sure many people would be willing to wait for a slightly longer render in favor of being able to use their phone or tablet whilst the render is being completed. (An indicator can be used to signal whether the render is ongoing, has failed, or has finished). One last thing. Im sure many would enjoy a precision movement tool that allowed for things like key framing to be more precise when changing the size of location of a clip.
Really good needs some work
by Tddttfttl
This is a short review bc in too lazy but the app is basically useless for me if i can’t even add a video edit a video. I’m saying this bc every time I open the app and click add it says my storage is full😐 I am mad bc i delete and delete things but it says the same thing i power off my phone but it still says that and I can’t even edit. But other than that, it’s a pretty good app u can remove the watermark FOR FREE and most editing apps make you pay. It has decent effects filters etc. overlays are good and trimming is very easy for people that just started. I think it’s a great app for first timers it’s easy to use it’s not updated very much just bug fixes and a few new effects but everything is alright. It’s easy to add your own watermark too and many choices, you can make it look like vs which is cool and useful for those who get bullied for using CapCut. Speed and velocity are something that need a bit more work I say it’s not very smooth kinda laggy too,also we need more effects don’t get me wrong the ones we have are GREAT but I feel like they’re getting… old. It’s also good it’s not all presets unlike many other apps. But yeah my honest opinion about this is good
Trash
by Jacob Frey
I think that the app is amazing I use it on all of my TikTok videos but one very minor criticism of the app I have is that if maybe I delete some thing but i maybe deleted the wrong thing or I have a good idea that I want to put into the video I just made but because I deleted the original draft on CapCut because I was going to post a TikTok for example I won’t be able to go back and get the original draft from CapCut if I deleted it. So what I’m trying to say is I think that there should be a temporary trash pile section so that just in case somebody deleted the wrong thing or they want to edit it but didn’t expect to, they don’t have to worry about redoing everything they just did they can just go back to the original thing and recover it and just add in or take out whatever it is they were going to do. The trash pile would be the best thing that you could add to the app right now that’s the only reason I’ve given a four star review if I could’ve given a four and a half I would but it doesn’t work that way with the ratings so it really is a very minor thing but it can be quite annoying otherwise please consider it it’s very simple
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