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Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue
Not a fan of the latest update; Zestimate algorithm feels Orwellian.
1. I feel like it’s now harder to see the HOA fees when you’re browsing, and those can make a huge difference in the affordability of the listing. Also, I feel like it’s harder to change the mortgage estimate (it used to be easy to zero out the insurance payment if you could see that was covered by HOA — it’s still easy to zero that out, but now I can’t figure out how to make it recalculate the monthly mortgage once I make changes). Also, the new app icon kind of looks like someone sat on the old logo/icon? Not sure if that’s what the effect they were going for... 2. Since Zillow relies on an algorithm to harvest listings from MLS sites, it’s not always as accurate as an actual MLS site (it often misses when properties are sold, for instance). 3. The Zestimate algorithm continues to puzzle me... it doesn’t seem to have much basis in reality, and when my house was on the market the Zestimate would fluctuate wildly, yet the sudden $30,000 drop in the Zestimate wouldn’t be reflected in graph of the recent Zestimates. It was like the 1984 version of the real estate appraisal... 4. BUT, I use Zillow to browse anyway because it’s free and it’s a relatively intuitive app — if I see something I like, I ask my real estate agent about it, and they send me the official MLS listing with the more accurate details.
Still Needs Improvement
Zillow does not worry about facts and their information can be very inaccurate. I was advised by my realtor to avoid using Zillow because of inaccurate information. The Zillow website is very user friendly, but just beware it can be misleading. After I bought my new home I “claimed it” on the Zillow website. They are showing I purchased the home for much less than I did, but they will not correct this information. I called the tax office just to be sure nothing bogus was going on. It turns out my info and the tax office is the same. So long story short, Zillow is not concerned with showing us inaccurate information. Update: After several email exchanges, scanning and submitting documents proving I was providing factual information, Zillow corrected the information I was disputing. The person who helped me seemed polite and helpful. So I changed my review from a 1 star to 3 stars. The reason for 3 stars is I still have several problems with what happened. First off, I still do not know why false information was provided. Second, I do not know why it was so hard to have the information corrected. Third, and this is my biggest problem...I have asked Zillow repeatedly where did they get their incorrect information, and Zillow has never responded to my question.
Horrible now with street view replacement
I previously liked this app but when I can no longer use the area view from above to see all sides of the house and the back yard, you made my job harder to find properties in another state. The street view is horrible, slow, and if the house property has an alley, you might see a little of the back, and sometimes you can't. What once took 20 secs now takes minutes to slowly navigate and many times I can't even see the side and back of a house. Please bring back the mapping view where I can use my iPhone to drill in, out and flip to the side views and back yard. This is how I narrowed down options plus it helped to zoom out to evaluate the neighborhood. The upgrade also lost some property lines on that view (iOS 10.3.3). This is also important to me. I want a list of 5 homes to look when I go to my hometown and you made that impossible. I will need to drive to them. People are losing opportunities and your value decrease A GREAT DEAL because of these changes. Please bring the satellite area view back rather than the clunky slow street one. Thank you.
Used to be One of the Best House Hunter apps
I had previously rated this app as 4 * but I have ad to drop that down. It seems lately that when some of these app developers update the apps that it isn’t an improvement but rather the opposite. Such is the case with Zillow. They used to have a place where you could find your saved searches, but not anymore. It’s pointless now to save a search because you can’t go back to find it if you create a different search. Therefore you need to heart any places you like because you won’t find it in a saved search. Also, you used to be able to delete any places, houses, condos etc that you weren’t interested in so as to clear up all the results. Again, not anymore. It makes it quite cumbersome to drill thru all the results when it takes you back to the beginning of your search for whatever reason. Now with that all being said, there are still things I really do like about it. They seem to have the most results for an area than some of the other apps. They also have more stats on a house and are usually up to date as to whether a sale is pending on a place. So while they went backwards a bit, they are still fairly good compared to others.
Kymry Perez @ ReMax Realty
~~~~~~~~~~~~~ We have had several real estate agents in the past, two with local companies and discovered through Kymry they can be friendly and also take care of business. In our experience the others have been uninterested in anything more than making the sale and moving on. When we decided to go with ReMax all that changed. As soon as we met Kymry Perez we knew she was on our side. We discovered she wanted the very best for us. Selling our home could have been very stressful and at first it was until Kymry came to our aid. She has to be the most knowledgeable and professional agent we have ever had the pleasure of working with. She knew exactly what we had to do to put our home on the market. Her little touches like flowers, lighting and non clutter ideas plus her sacrifices and time were invaluable in the sale. We expected to wait for quite a while to find a buyer. Kymry not only got us exactly what we asked for but sold our home in a matter of days! I would give her five plus stars. Her diligence is impeccable. Aloha, Lawrence and Darlene Dolan
Like looking at available homes but info is not reliable
Spent HOURS on the site, read all the home listing / price drop / misc emails they send me. Now b/c my husband is a real estate attorney I am not allowed to complete the survey they emailed me? Wow. Not wanting to hear from someone with access the true market? Well, here you go: 1) Zestimate feature is not considered reliable in the industry. 2) Neither is the monthly mortgage payment. 3). Search function is not always helpful. There have been times when I’ve tried to search for a home by the address or street and found no results when Zillow is sending me emails on the exact home that I’m not finding via their search function. 4) Why are homes on the site with no photo’s? If not available on day 1 or 2 that’s acceptable but to never put them up? 4) Schools should be correct - not an estimate. Parents want this information to be correct, not an educated guess. 5) And lastly, home availability is deceiving. Many homes show up as “for sale” until you click to view the photo’s and it changes to “pending”, “sold” or “off market”. Come on Zillow, get your information correct and respect your users time. I have no interest in wasting time looking at homes that I’m not able to buy.
Not to sound over-“zillous”
Hello (or should I say “Zellow”) to the makers of Zillow, Let me start by saying great work. This is a great app that helps me efficiently keep up to date with the properties as they come on the market. HOWEVER, I think you should take it a step FURTHER. IMaGinE a world in which your zillow app also contained a calendar that kept track of all your up coming showings, open houses, etc. Currently, I use zillow to contact the landlord, who then contacts me and makes an appointment with me. I put that in my phone calendar, suddenly the day comes and I have forgotten what house I am even going to look at. I am then FORCED to transfer between my calendar app to the zillow app to look up the address and refresh my mind as to what house it is. THEN need to plug that address into my Google Maps app. Do you see how long this takes me? Meanwhile, I am baking in my hot black ford focus, waiting to even leave the driveway. Hey, I am not saying I am a professional in this business, though I have seen every episode of the Netflix Original Selling Sunset in which they sell the most luxurious properties in the country...so maybe I do know a thing or two...
Went From Best to Worst
An example of a company being unresponsive to customers over the years, and failing. This used to be the best real estate app out there. It used to give you an advantage over realtors to see the valuable info, or potential discrepancies with listing prices. But now they are outdated and out paced by the others. Info and status takes longer to update than on competitors. Z-estimates used to be spot on, but now they’re 100k below market in the neighborhood I’m looking at (20%!). This damages the market. They are measuring value based solely on house square footage. So if a house is 20% smaller than comp sale, it estimates 20% lower value. No other factors considered, like same neighborhood, larger lot, pool, the fact that NO HOUSE in the city is selling for less, and it’s a seller’s market. So buyers see this estimate, and there’s huge discrepancy between their expectations and the listings which go immediately to pending. Then they lose out/ chase market. Also, I know people have been complaining about the non-close-able listing list that takes up half the screen for at least 5 years. More like 10. I know because I complained to them back then. Is it really that hard to hide the list?! Their competitors listened. Get the competing app. This one’s obsolete.
Helpful in searching
Zillow allows me to get a general idea of a property. This allows me to try an make a mor informed decision on which properties I want to look at. Although it is not Zillow’s fault, the pictures can be very deceiving. I wish the realtors would portray some different views. For me I am looking for somewhere I can also park our 38 foot Motorhome. I have found some locations that appear to offer that accommodation but I will not know for certain until I can eye ball the property in person. Again that is no fault of Zillow’s. I love having the satellite view showing the property lines. This tells me if there is enough space beside the house where I could make our own space for the RV but I find most of the houses are just about setting on the property lines as they are which afford us no option to extend a drive to the rear of the house. Over all I am very pleased with Zillow. I would recommend it to get general information. The information Zillow shows and what your real estate agent may or can be somewhat different. So use Zillow as a guide.
Zestimates Are Helpful .....most of the time!
We use Zillow often and found 2 homes we’ve purchased after finding them on their site first because we don’t buy real estate directly through realtors anymore. Earlier this year something squirrely did happen with the Zillow Zestimates which had 3 of our properties estimated at 50 and 60 thousand dollars below their actual values. After several months the zestimates did climb back up to actual market rates but we were glad we weren’t selling any of our properties at that time because despite Zillow’s warnings, people do strongly depend on zestimate values while home shopping. Zillow states we shouldn’t base our buying or selling decisions on Zestimates as they are only estimates but they’ve been so successful at branding the term and successfully estimating values that buyers and sellers will bank on the zestimate number. Also, a little slow on recording final home sale amounts, other realty sites record them faster. That aside, Zillow only gets better and better and other sites still don’t compare.
My Zillow agent
I was assigned Lisa DiNoto through this app. I had already decided to go with an agent I previously met at an open house I had stumbled upon, but had not actually used that agent to show me any homes. I decided to request information on a home I found on Zillow. That’s when I met with Lisa. I had no intention of using her other than to see that particular home. But as we viewed the home, I found her to be very helpful and she immediately took me to see a few more in the area. In the back of my mind, I still had no intention of continuing to work with her after we were done that day. As we viewed the last home, she had completely changed my mind. I realized that she was extremely knowledgeable in the areas I was looking and I felt no pressure from her to sway towards any particular property. After almost four months of searching for the perfect home, I have truly enjoyed working with her. She has made this process extremely easy and enjoyable.
Good place to view value of homes
I enjoy seeing Zillow’s Zestiment on homes where I have an interest, either now own or and interest in buying. However, it often is inaccurate on properties I own or know about. On Zillow I have limited ability to change the estimate and the change is just for my viewing when it comes to comparable homes and therefore public zestimate. For example one home zestimate is $40k less than the house next door but I can’t use it to calculate estimate. The homes are very similar. Another home is historic but the zestimate compares it to homes listed or recently sold, often with less quality, instead of comparing it to other historic homes, where materials used in construction are of superior quality. Historic homes don’t often come on the market in my area so Zillow would need to expand the search area and/or use the zestimate of historic homes of similar quality not listed or sold recently. Bottom line the zestimate can’t be depended on for real value; but I still enjoy keeping up with homes and their estimated values. I would love for Zillow to add commercial properties to their inventory.
Major issues-but has potential
This app looks great and has great potential but boy oh boy does it have problems. 1. The information is outdated, (not always but most times...when I show my realtor the house that fits what my wife and I are looking for it is normally already under contract/pending unless it’s just posted on the market. 2. They send out email notifications and you tap on the link....the app just crashes and pops you out to your home screen EVERY TIME! *you have to memorize the address and then open the app the regular way and search that address* what a waste of sending the link in the first place....other apps don’t do this! 3. Text notifications option would be nice with links that work....Notifications only come in email form. Idk about you but I get enough junk email everyday so the notifications sometimes get lost in all the emails I get In a day. 4. When drawing a line In the area you want to search...there is no way to zoom in or out without having to completely erase your line. There needs to be some way you can pause your outline and pinch in or zoom out to make sure the line you’re drawing is exactly where you want it to be.
Not as helpful as before
Decent app but has recently been a much worse experience. Partially because there’s no quality standard for seller posting the house, partially because developers seem to be catering more to the sellers than buyers. I definitely want the ability to hide properties again. It was much easier to keep up with actually interesting and new listings when I could remove the ones we know were out of the running. This seems similar to Comcast’s (the most hated company in the US for a long time running) decision to clutter your channel guide just so they can throw in the must upgrade message in your face every two seconds. The other main issue is there have been more and more typos or false listings. Description and details not matching up on a house. Addresses not being correct. Huge price drops done “accidentally” to garner more attention. Outdated listings never removed. Rude realtors not interested in actually helping or asking what we’re looking for, just buy this now or sign up for our flier which is just a repackaged Zillow listing spammed out and not to our preferences at all. Zillow’s become a cesspool and needs some quality control.
Saved homes sort and filter not working
I couldn’t find a place to submit feedback or ask for support specifically for the app unfortunately so I came here hoping the developer will see it. The app for the most part is decent and does what it aims to do, which isn’t very complicated. The one thing I’m frustrated with lately is that the “newest’ and “recent change” sort on my list of saved homes is not working in the iPad or iPhone app. I compared it to what I see on the Zillow website. The website is accurate- my saved homes shows me the homes I’ve saved recently in order from most recent to oldest. In the app, the homes listed under my saved list populate in a order that makes so sense. I am home shopping and have saved many listings over the years, but many more recently. I have a very hard time finding the ones I save in the last few days because my saved list shows random houses I saved years ago instead of my newest listings. Please fix this. Having a saved feature isn’t very useful if I can’t easily sort my saved listings and find the ones i need to look at.
A better way to Contact apps
You can now contact Zillow Real Estate & Rentals customer service directly
via Email using our new site - AppContacter.com
Yes. Zillow Real Estate & Rentals is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 5,857,478 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Zillow Real Estate & Rentals Is 37.7/100.
Yes. Zillow Real Estate & Rentals is legit, but not 100% legit to us. This conclusion was arrived at by running over 5,857,478 Zillow Real Estate & Rentals User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Zillow Real Estate & Rentals Is 37.7/100.
Zillow Real Estate & Rentals works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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