Snapchat is the most fun way to share the moment!
•Snapchat opens right to the camera, so you can send a Snap in seconds! Just take a photo or video, add a caption, and send it to your best friends and family. Express yourself with Filters, Len...
Listed below are our top recommendations on how to get in contact with Snapchat. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Snapchat. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
I have had snapchat since 2015 and it was working fine. However, October 6, 2019 I’ve been having some problems. When I opened the app on this day, I was logged out. At first I thought some one was trying to get into my account, so I logged in again and it immediately logged me back out. When I tried to log in for the third time, it said my account was temporarily locked. I reached out to snap support for help and I followed the steps to get my account unlocked. I followed the steps and when I logged in again, the same thing happened. It logs me out everytime I log in. However, I logged into my Snapchat on another device and it worked perfectly fine. I thought it was my device and I reached out to apple. They said that since my phone is up to date and we followed all the restarting steps, it may be a problem with the app. Everytime I reach out to snapchat they say the same thing. That my account is locked, but it ISNT. It just doesn’t work on my device for some reason. I have an IPhone X, mind you it used to work perfectly fine. I think there’s a bug or virus in the app and it needs to be fixed immediately. I haven’t been able to use Snapchat on my own device in almost a month. Snap support is no help at all, they need real people to talk to instead of automatic replies for other problems that cannot be found on the website
I’ve been using Snapchat for about three years now. Been good to me so far until now.
After the new update I went to go through my memories and noticed a change. The organization of the snaps taken during certain months is nice HOWEVER, it is very irritating that I am not able to seamlessly swipe through my memories like I used to. Instead, you can only easily go through snaps of a specific MONTH. Don’t like that. Because now I have to swipe out of the photos/videos and scroll for however amount of time to find the next month of snaps. This wouldn’t be much of a problem if I wasn’t paged to the bottom of the set but rather how it used to be— exit from a snap and you page to the screen where you can view said snap and the others around it. (Don’t know how best to explain that, I apologize if it seems too confusing.)
Secondly, majority of my 2017 snaps are MISSING. I keep scrolling down everyday hoping that maybe they’ll pop up but I end up with nothing. It ends with one snap from October 2017 of a friend and I. And the oddest part? My daily memories show the missing snaps but they are NEVER in my gallery! And I know for a fact that the final photo of my friend and I in my memories gallery IS NOT the actual final photo because the final photo is really from around August-September 2017.
I’ve been using SnapChat for several years. I’ve enjoyed it a lot, never encountering an issue. Then suddenly, things began to change over the past few weeks.
One night, I noticed that all of my Streaks had the time capsule next to them, indicating that they were about to end. So, I sent out Streaks to everyone, thus causing the time capsule to disappear and an extra day to be added to each Streak. When I woke up the next morning, approximately 9 hours later, all of my Streaks remained in tact except for one; my longest streak, spanning over 800 days plus.
This is despite the fact that I sent out Streaks to everyone the night before, and all of the time capsules disappeared. Yet, just 1 Streak ended. The next day, both my friend (who I had the terminated streak with) and I filed reports through the app about the malfunction, but we’re left without a response.
Since that day, I’ve encountered other issues such as the app crashing, Streaks failing to send despite having WiFi, and messages failing to send. I’m very disappointed in the malfunctioning of what was seemingly a reliable app for years, and the lack of customer service dealt to acknowledge my filed report. It would be upsetting if this went unnoticed, and a reliable user of an app was left dissatisfied.
Have a Problem with Snapchat? Report Issue
Leave a comment:
Why should I report an Issue with Snapchat?
Pulling issues faced by users like you is a good way to draw attention of Snapchat to your problem using the strength of crowds.
We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
If you are a Snapchat customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Snapchat.