Zoom Workplace app not working? crashes or has problems?

Zoom Workplace Status

Last Updated on 2024-10-23 by Zoom

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Connection

33.3%

Not working

33.3%

Something else

33.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Zoom Workplace Problems 😠👌🔥

- Can't disable notifications for certain times of the day

- Can't connect with AirPods on the fly

- Takes a long time to connect to meetings

1 Reported Issues: 😵🆘🛟🚨📢

Ian McLean

2022-08-17

I have installed Zoom CM on my iPhone IOS 13.6 but instead of the blue camera icon I have a white icon that looks like a dartboard with no label under it. Can you please tell me what the problem is? Many thanks, Ian

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Common Zoom Workplace Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Zoom Workplace app on iOS and Android devices. Solve all Zoom Workplace app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Zoom Workplace iPhone Issues and Solutions

Zoom Workplace iOS app crashes, not working, errors
Zoom Workplace iOS app network issues
Zoom Workplace on iOS has black/white screen

Zoom Workplace Android App Issues and Solutions

Zoom Workplace has errors/crashing/not working
Zoom Workplace server network connectivity issues
Zoom Workplace has black screen

Zoom Workplace iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Zoom Workplace app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Zoom Workplace app crashes or not working on Iphone (iOS):

Close and restart the Zoom Workplace app on iPhone
Update Zoom Workplace app to the Latest Version for iOS
Uninstall and reinstall Zoom Workplace iPhone app
Update your iPhone to the latest iOS version

Fix Zoom Workplace on iPhone unable to connect to server/internet connection issues::

To resolve Zoom Workplace network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Zoom Workplace black/white screen (blank screen) on iPhone:

Follow the Zoom Workplace iOS app troubleshooting guide Here →

Zoom Workplace Android App Issues and Solutions

Fix Zoom Workplace not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Zoom Workplace app issues:

Force Stop the Zoom Workplace App
1. On android, goto "Settings" » click Zoom Workplace app. » click "Force Stop".

Update Zoom Workplace to the latest version on PlayStore

Clear Zoom Workplace App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Zoom Workplace app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Zoom Workplace.

Fix Zoom Workplace unable to contact server/ Zoom Workplace internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Zoom Workplace » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Zoom Workplace » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Zoom Workplace on android.

Solve Zoom Workplace black/white screens issue on Android:

Follow the Zoom Workplace android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Zoom, developers of Zoom Workplace.

About this app

Zoom is #1 in customer satisfaction and the best unified communication experience on mobile. It's super easy! Install the free Zoom app, click on "New Meeting," and invite up to 100 people to join you on video! Connect with anyone on iPad, iPhone, other mobile devices, Windows, Mac, Zoom Rooms, H. 323/SIP room systems, and telephones.