TickPick: No Fee Tickets Reviews

by JJ6739

We purchased 4 tickets to an NHL game on 5/5. this app sent an email saying the tickets delivery would be completed by Ticketmaster, but the we never received an email and tickets never showed up in our Ticketmaster account. We tried contacting this app multiple times prior to the game but we always disconnected after 20+ minute hold times on their service line. They could never produce the proof email that the tickets had been delivered and refused to offer any kind of a refund despite their this app guarantee. Their guarantee is worthless as was their customer service and their support line. I dealt with them for a full month trying to resolve this issue, but at this point I’ll be taking all future business to a competitor. I had used this service for years and never had an issue. And I understand sometimes problems occur and mistakes are made, but to punish your customers when you fail to deliver a product that was paid for is nothing less than theft. Buyer Beware! If you do not receive your tickets don’t expect any help or refund.

by Coondub

I purchased tickets to a hockey game on here, I show up to the game and the tickets I purchased are invalid. I went to the box office of the arena and they told me that the tickets were through Ticketmaster and nothing showed on their end that they were ever transferred to a new owner. I was forced to buy new seats, luckily I was able to get the last 2 seats together for a playoff game. I called this app support and they claimed there was nothing they could do over the phone and told me to email my situation with pictures of my receipt for my new tickets and “something in writing” from the arena showing that my tickets were invalid. I was told by the manager at the box office that they could not supply that and that they have problems with this app often. I sent everything over to this app via email with all information they requested on Monday. It is now Wednesday evening and I still have not received any type of reply that my situation and is even being looked into. At this point they stole $320 from me.

TickPick itself works fine, the company and customer service is a joke. Use stubhub and just pay the fees, it’s worth the extra money.

by Rumecu

I have previously ordered tickets from Tick Pick and was very happy with them and referred several people to their site. On January 5th I ordered 2 tickets to a concert scheduled for February 15th. I purchased the tickets and my credit card was charged. The next day I get an email explaining “Don’t worry, but your tickets will be ready for email on February 12th” Not only was it only three days before the event but it was after our anniversary. This had never been the case with any previous orders and I was concerned I wouldn’t get them at all. I went ahead and bought tickets from another site. I sent an email via their app explaining everything and that I would like a refund. This was more than two weeks ahead of the event which would allow the seller to resell the tickets. I never received a response. I received the tickets and since email didn’t work I called and stayed on hold several minutes only to be met with a Customer Service Rep with major attitude. “Adeleny”. She cut me off before I could even explain the circumstances and she told me there was nothing they could do (or seemed to want to do!) I asked for a supervisor and she told she was the supervisor. I asked for someone above her and she told me there was no one else around. I asked to hold for someone else and she explains there would not be anyone available for 3 hours! Seriously!!! I am out almost $200, needless to say I won’t be using this app again!

by TheHonestReviewer3836

We bought 6 tickets to the astros game, I got two emails saying transfer had been initiated but not the final “Congratulations” email with the actual tickets. The instructions asked me to download the MLB app and sync account to retrieve but it wouldn’t- because the transfer was never complete. Tried calling this app customer service, didn’t ring- went straight to a recording. When I spoke to the box office, she told me the tickets had never been fully transferred and were still under the name of original season ticket purchaser- they couldn’t do anything about it. We ended up having to purchase 6 more tickets! 😡 The next day I tried contacting this app service again, sat on hold MULTIPLE TIMES because it would disconnect me after holding for 5 minutes. Tried emailing the seller to no avail. I will be filing fraud on the card the tickets were purchased on.

Update-
Nearly 4 months later I get a response from this app stating they’re available from 9-9... as if I didn’t try to call them! This is of no help when no one answers the line. Thanks but no thanks for your bare minimum “efforts” to help.

by Jmball19

If i could leave a zero i would. I would rather pay ticket fees and have my tickets in hand at time of purchase than have to wait until right before the event date. Ticket pick says “your tickets will be delivered with ample time before the show” 25-48 hours before it usually and they will notify if you anything changes. I bought the tickets back in September. Watching the 48 and then the 24 hours tick away while constantly refreshing my email was a stress and anxiety that was not worth not paying a ticket fee. The morning of our show (8 hours before started) we still had no tickets and no communication from the seller or tick pick. I finally sent an email and i did get a prompt response saying the tickets would be at will call instead of digital delivery. That’s totally fine but i hadn't of asked i wouldn’t have known to go to will call and ask for tickets. We saw the show in the end and it worked out but the lack of communication and instruction from the seller and tick pick were not worth it. I also upgraded our seats and found at the box office that the ticket price was 84 each. i payed nearly 300 through TickPick . The upgraded seats were 135. So it would have been cheaper to buy tickets through the theater and not waste my peace of mind and money be using this service.

by Pondo20

If I could rate a 0/5, I would select that. I purchased tickets from them for a concert. 3.5 hours prior to the concert I tried to download my tickets. For the next 3.5 hours I was on hold or calling repeatedly to try and get through to customer support to fix this issue. (If you call and nobody is available after about 10 minutes, they kick you off the line and you have to call back and start all over again.) The concert started at 7pm and at 715 I was still dealing with someone trying to get the link to work she told me she had to hang up and someone would call and email me my tickets. At 730, I called the call center and they were closed. I never received a call back or an email. We travelled three hours for this concert, got a sitter for the kids, and had a hotel with the expectation of being able to use the tickets they sold me. At 745, I went to the box office at the arena and got a second set of tickets. We made it inside for the last song of the opening act. The next morning I called customer support and they initially told me they wouldn’t refund my money. I told them all I wanted was my money back for the original tickets and if they fought me, I would demand the cost of both sets of tickets and my hotel room. At that point they begrudgingly refunded my original money. Never again Tick Pick. Save yourself the heartache and disappointment.

by AppoligizeToWhomIref

Sorry for length but wanted to shared so you will never have to deal with this. I know I have told a bunch of you to use this app for tickets. I hope all has gone well. I may NEVER use them again. Sunday we went to ram/49er game and were declined entrance. The gate attendant sent us to will call/customer service. After waiting in all those lines and showing my tickets in my ticket master account, they told me there was nothing they could do I had to contact Ticketmaster or who i bought the tickets from. After a few hours and not being able to get a hold of anyone to help, i bought new tickets from the rams will call. While i was buying the new seats, the ram customer service agent finally told me the season ticket holder used the tickets for entrance. The new tickets happened to be in the same section. I went to the seats. A woman with an empty seat, nervously told me that the seats were her’s and her husband’s season tickets. They never sell them. Finally today i heard back from tick pick. They talked to the owner who said they properly transfer the ticket, and the tickets were used for the game by the buyer. So, now I have to prove I didn’t use the tickets!!!!!!????!!!!! I heard a friend is going through the same thing with the LSU football game last weekend with them as well. Lesson learned. Wanted to share so you don’t get burned by tick pick too!!

by Matt44442222

I had heard a lot of good things about TickPick but when I used it for the first time, the ticket I purchased for Beyoncé’s concert turned out to be invalid at the gate! It was quite a bad experience to be refused entry at the gate.

Despite their promise: « authentic, valid tickets backed by our 100% money back guarantee » I have not received a refund. The reason I am given is that an investigation is still pending. So basically, in addition to selling me an invalid ticket they are now insinuating that I am lying about it.

I also want to warn you that despite the text written under « the this app guarantee » that states « what if my tickets are invalid? [...] we will do our best to locate comparable replacement tickets. [...] » this means they will google it and check if YOU can purchase an new ticket with YOUR own money. Nothing you can’t do with your phone nowadays. So while you are in front of the gate with your invalid ticket, they will do nothing that really helps you. They will not replace the ticket. In fact, in my experience, they will not do anything, they won’t even trust you and issue refund. So don’t be fooled by the wording on their website, you are taking as much risk as you would on Craigslist. Don’t buy any expensive ticket unless you are prepared to loose the money.

by Dan The Man That Got Scammed

I used to think TickPick was the go to place for tickets with their “no additional fee tickets” and they had saved me money many times. However that all changed when I purchased tickets for the Bengals Cardinals game. My tickets always came straight to my app for quick and easy scan, that didn’t happen with these tickets. I was given a notice that I had to “click this link below” to accept my tickets and low and behold the link wasn’t even clickable! I then spent 3 hours on hold when I called for assistance and got a voice recording telling me “no one is available to take your call please try again later” I was desperate to get into the game so I then purchased 2 more tickets hoping it was just an error with my first purchase, same thing happens. At this point the game had already started. I then called the next day, got ahold of someone, sent in an email with screenshots documenting what had happened and what was their response? They send me a link for the tickets and tell me to enjoy the event...an event that had already passed showing they have no idea what they are doing. I want a refund for my tickets I can assure you this will not be the last review I leave if this isn’t addressed. Thanks 😊

by Gmowest

Purchased my tickets in July to and Eagles vs. Buccs game in September. When I purchased the tickets I was told I would get and e transfer two days before the event. As I walk into the event I realized my tickets wouldn’t download , not in my email ( searched spam and delivered), their website, or app. Frantic I was told to head to customer service. We waited and then were told since all we had was a guaranteed seat together with our row and letter . I had no barcode or anything besides a receipt that I did in fact pay 300 dollars for them . THATS IT! I called after I had paid another $200 dollars to get in the game . When I did contact the company, I literally don’t think I've been giving such bad / rude customer service in my life . I demanded they give me a refund, because I absolutely never received anything . They did ask if I checked Ticketmaster . I replied why would I check ticketmaser when I bought the tickets on your app. Repeatedly was interrupted and condensingly talked to. He talked to me as if I was some idiot . Did nothing to help at all ! Had to get my bank involved. Advised to never buy again from the customer service at the field. (*Fraud* , looks like it’s is a trend with them)

by Bryan00173

Purchased 4 tickets to Billie Eilish concert in Brooklyn in March 2020, which has been postponed indefinitely due to COVID-19. It has now been over 4 months since original concert date and still no reschedule date on horizon. Being in NY, this concert will likely not happen for 1 year or more from now. I requested a refund and they refused, even though TicketMaster offered refunds to the original ticket purchasers. Given the circumstances, at some point this app should do the right thing and eventually refund customers, but they will not. I will never purchase tickets from them again, and I would not recommend them to others.
** Reply to their response: You are “unable” to provide a refund, or choose not? I believe it is the latter. A temporary postponement is understandable, but the concert has been already been delayed for over 4 months and will likely not happen for a year or more from now. No live events with large crowds will happen in NYC anytime soon. Doing the right thing by your customers will gain you more loyal customers in the long-run. Being greedy and unreasonable will cause you to lose business.

by Jessapat

I had used TickPick in the past no problem. But after the incident I had this week I will never use this trash platform again! I bought my tickets the night before my baseball game and I reached out to this app support the day of the game as the seller hadn’t forwarded my tickets. Support got back ASAP and was like “we will contact the seller now to send them” blah blah. They never contacted the seller. In fact by game time I had yet to get my tickets so I had to wait in line at the stadium to get new tickets which were double the price. But it gets better this app pulled my money instantly and gave it to the seller even though I never got my tickets. I’m livid, I will go back to using StubHub and vivid seats as they have a better support team and process. Just a heads up their support team is horrible and there is no guarantee that you will get your tickets you buy but they will still take your money! We are in a pandemic and some of us put money aside to enjoy theses events and it’s sad that I’m out money I saved for months because this website won’t refund my money.

by Pabrahamson

I bought 3 tickets to the Cubs game. I never got the tickets sent to me. I bought tickets before and worked smoothly, showed up in the MLB Ballpark no problems! This time it did not. I got an email confirming the order and “the tickets are out for delivery”. They never showed up in the Ballpark app and I never got an email like the first time I got. I called Cubs Fan Services and they confirmed I did not have the tickets AND EVEN SENT ME AN EMAIL SAYING THIS. When I called customer service, Connor, the agent helping me, treated me with so much disrespect. I was trying to explain to him my situation and I was continuously interrupted. He told me over and over that I received the tickets. Would not listen to me at all. I bought the tickets because of the buyer satisfaction guarantee this app has. If I would have known that I would have to spend over 1 hour talking to customer service on both this app and Cubs customer service going back and forth and then at the end not even get tickets to the game or even a refund I definitely would not of bought the tickets. I let down my 2 friends because I had to tell them I never got the tickets. My friends and I will not be buying tickets again from this app.

by Shivdoodle

I bought tickets to a concert and ended up not being able to go. I went though the process to sell them through tick pick. Someone bought one of my tickets so I followed the steps to transfer them. The person emailed me that they couldn’t access the tickets. I spent hours emailing them back and forth. I reached out to support about 5 times and never got a response. I forwarded my ticket PDF, took a screenshot, added the buyers email address to the ticket invite page… nothing worked. I received one voicemail from support, not in response to my emails but rather telling me the buyer can’t get their tickets and that I needed to transfer them through ticket master. However, I don’t have tickets for this event in ticket master, they only exist for me through tick pick. Hours later I forwarded all the tickets I had purchased (3 total) to the buyer who only purchased one ticket to make sure they could get in. I then got another voicemail from tick pick saying the buyer was at the event and unable to get inside and that if I didn’t transfer the tickets properly I would be charged. I once again reached out to support and got no response. I then woke up to a $25 charge because I inconvenienced the buyer. I cannot stress enough that this was the absolute work experience I’ve ever had with any company. They provided no instructions or support and then charged me for their errors.

by AWW Yeha

Update: I spoke to Michelle at Tick Pick on February 26. She immediately issued a refund, which was a welcome relief, and I was able to successfully purchase my tickets. I very much appreciate that Tick Pick made things right.
****
On February 25, 2019, I tried to purchase concert tickets and Tick Pick charged me $400. However, the tickets I paid for are still for sale, my app shows no record of the sale, and I have received no email confirmation. Spoke to Tick Pick agent who also could find no record of the transaction. My Mastercard sure as heck got record though 😡. Apparently only certain employees can view Apple Pay transactions, which I only used because TickPick would not accept my billing address, which was CORRECT. Total B.S! I’d better be getting my tickets or a refund first thing tomorrow. Very angry that I was falsely charged.

by @Lond0nC

I also 2 tickets, got to the concert and 1 didn’t work. Neither one of us went inside. Took almost 2 months to get a refund and was only refunded for 1 ticket. They tend to take the sellers side even when they sell bad tickets. I’ll never buy tickets from TickPick again. It seems like this is a common problem with TickPick. Wish I would’ve seen the other reviews before I wasted my time, money and new outfit!...

FYI the developer’s response says exactly what I said🙄. 1 ticket didn’t work, 1 did work. I couldn’t use the 2nd ticket because obviously I wasn’t going to go into the concert without my sister or let her go in alone. Therefore, I requested a refund for BOTH tickets that same night, before the event even started. I was told that the rep would handle my requests, but because they took 2 months to resolve the issue, I couldn’t get refunded for the 2nd ticket because they weren’t able to get their money back for it. They could have easily re-sold my valid ticket that night, because I wasn’t the only person that got scammed. . So in the end, I missed the event, got the run around for 2 months AND lost the $223 I spent on that 2nd ticket.

by Rachelsvea98

I bought tickets for a concert on this app because they were crazy expensive on every other website. I purposely did mobile order because the concert was in 2 days. I got an email my tickets had shipped and I immediately called customer service to get them rerouted because my shipping and billing addresses were different. At this point they never asked for my shipping and were sending them to my billing! this app called FedEx to reroute them but it was ultimately unsuccessful. I then called the next day and told this app what happened and they said they couldn’t help me. I then explained I ordered mobile tickets and I was given printed tickets and they quickly got me a different set of mobile tickets so I could enjoy the concert that night. Glad it all worked out and I’m grateful they were helpful but it would be nice if they didn’t advertise tickets as mobile when they’re not.

by Jack Roach

I looked at StubHub, seat geek, ticket master, and other company’s and they all charged way to much for the same ticket I got when I used this app. The price alone for the other company's was insane and then when the fee was added it was not even worth it. I bought tickets for a Yankees game the night before and got 2 amazing VIP tickets for only 200!! I was first going to buy tickets off seat geek but they were 435 dollars and a 40 fee rate was added on top of that. So I went to other websites and couldn’t find a better deal. However, I when I was going to purchase the tickets from seat geek they raised the fee rate. Tick Pick is by far the way to go. No one wants to admit it because they are all paying people to write good reviews about their own company’s when they are all scams. I hope this helped people do not get ripped off and I know I will definitely be buying more tickets from Tick Pick. Keep up the good work!!

by Brys Brys

I was about to buy a pair of tickets on LiveNation until I happily went to my cart and saw my total price JUMP from $130 to $180!!! NO ONE should have to pay $50 in *mystery fees* every time they want to have a good time. I couldn’t get myself to waste $50, so I started browsing other options. I fell upon this app and found way better seats for the event (and get this) for CHEAPER. Of course, I cautiously reviewed this app’s policies/feedback/reviews before finally purchasing the tickets... WITHOUT THE STUPID $50 HIDDEN FEES. While I admit I DID hold my breath until I was actually through the gates of the concert venue, everything went smoothly and we had an amazing time. (Oh, and I used the saved $50 to buy us parking and drinks for the night. A much better use of that money in my opinion!) I promptly received my tickets both in an email and electronically after I purchased them. Very happy with my experience overall and would use this app again.

by Beckermjulia

I was hesitant to use TickPick after a stranger suggested it to me. My coworker had lied to me about having tickets to a very important show to me, and I was desperate to find face value tickets via resale websites like stubhub, etc. without paying a ridiculous fee.

After making the purchase for two tickets on this app, I was kind of confused on why my tickets were not transferred to my flashseats account right away. I then realized that the seller has to “approve” the purchase; even though my money was already processed, and my tickets were “100% guaranteed” by this app.

I waited 48 hours for my tickets to be transferred, but nothing changed. I had 24 hours until the show, and I wanted to be sure that my tickets were secured, so I called the customer service line for help. The woman was able to contact the seller and have him transfer my tickets at that time, thankfully. I can see TickPick being sketchy if the seller is not reachable, but in my case, it worked out just fine.

The unfortunate part of this story is that my show was cancelled :( I was super bummed, and I didn’t think there was any way to get a refund because of the whole third-party resale thing.....until my purchase was automatically refunded to my card!! I was so happy and relieved to see that. I didn’t even have to contact anyone for this refund.

Will definitely use TickPick (with caution of course) in the future! Thanks this app!

by Smhavemeier

Seller never confirmed tickets twice. Called customer service as the event was only hours away - they couldn’t help, left us on hold forever and only gave a measly $10 gift card, which we used to buy our next set of tickets, which we purchased (for the same event) in a panic and those were also not confirmed so we went back to customer service again and I think they maybe gave us only a $15 credit the second time. Didn’t end up getting our tickets to that event from this app at all. We had to order tickets from a different site which of course cost us so much more because it was the day of the event and we had bought our first set of tickets from this app in advance. Used to love TickPick but not so much anymore after that experience. Boyfriend deleted TickPick from his phone because he was so angry.