Contact Disney+

I’ve been using this app for a couple weeks and every movie I’ve watched will go from normal sound level to a barely audible level and then back to normal about every 10-20 minutes in a never ending cycle for the entirety of the movie. There’s nothing I can do to fix it, if I rewind then it will go back to normal volume but then it will switch to low volume at the exact second it did before I rewound. Its EXTREMELY frustrating and I don’t understand why it’s a thing. Also if you rewind or fast forward using the 10second buttons it will often freeze for a few seconds and when it unfreezes there will still be a loading circle where the play/pause button is make pause/fast forward/rewind unavailable unless you use the controls on your headphones. These issues should not be a thing when dealing with a company with the resources that Disney has. Please fix this bc it makes using your service unbearable. The last frustrating thing is that they don’t even have all the marvel movies on their platform. Every other streaming service gives access to ALL of their original content. I paid for this service so I could watch all of the marvel movies in order and I find myself having to go to other platforms to find certain marvel movies. They should have had every movie available at launch but instead they make us wait until as long as 3 months for certain movies even tho other services have them now.

It’s cool that it has older tv shows that I grew up watching, no doubt I love that!, however it doesn’t resume my tv shows, I often times have to look for the exact one I left off at. It’s really annoying. (Especially when you have a crying child!) It also needs the “you just watched this” feature right up front so I don’t have to go searching for it. When I get on to Disney plus it’s always the same movies.. and I’m not interested in those. I want to see only what I’m interested in. That’s the reason why I bought it. Another feature it needs is. “Because you watched this, we suggest you watch that” I’m getting bored of the same things, nothing new is on there. Well not that I know of.... another suggestion that you also separate the “coming soon” movies from the other ones. People can get excited about the up coming year, instead of being supper bummed when they see they have to wait till the month of November in the year 2020 to see the movie or tv shows. I was really upset when I realized I couldn’t watch what I wanted till next Christmas. I’m not to excited about this any more. It’s not a good set up. I feel i was conned out of my money. I bought the year subscription and I wish I hadn’t.

I love the content on Disney+ overall, and it’s so amazing to have all of the classic content I grew up with at my fingertips. Much of the content is great and can be watched over and over again, with tons of hours of streaming available for any major Disney, Star Wars, Marvel, Pixar, or National Geographic fan. With that being said, the app is in need of some major updates. The first and most glaring issue is the “Continue Watching” section or “Watch Again” functionality. With Disney, much of the content is self explanatory and is simple to find because we know what it is called. But for the other stuff, such as National Geographic, it can be hard to identify what I watched already or what I need to continue. Please add this function as soon as possible! Another issue is the inability to view show or movies synopsis without clicking into the show on Apple TV. For instance, when you pull up Gordon Ramsay Uncharted on the Apple TV app, you can mouse over it and get a picture of Gordon Ramsay standing in front of an ocean front. The problem is, what is the show about? Is Gordon Ramsay going to chart the ocean? Is he going to cook in uncharted territories? Will he take the ocean? Who knows! With much of the content, this is easily seen past because the content is already familiar, but with new content and more things being added I think this is a definite need to make selecting a show more interesting and simple.