Contact Disney Support

by HomeDocNY

There’s an excellent library of content in here. However the constant frequent mandatory required software updates are ridiculous. I’ve never had an app that mandates a full software update as often as this one. Disney is wasting my time and bandwith. I’ve been a subscriber since day one of the service and there’s been over 15 mandatory updates in 18 months. Also it’s very difficult to see my own selection of my titles that I’ve saved in my favorites because Disney chooses to only let us see its graphical icons of some movie poster rather than just presenting it in text. Also, I add movies to my favorites list and Disney remove them whenever they want. It’s my list of my favorites, but whenever Disney take something out of its library even temporarily remove my favorites from my list. That’s just horrible customer service and their idiot buyers who make decisions on what movies to add and delete should look at their users favorites list first and not screw over their customers. How about Letting users sort their own favorites list alphabetically or by category or by date of release of the movie. Instead Disney only lets us see the list using it’s ridiculous movie poster blockbuster VCR tape icons that are hard to see and often have dark lettering on dark backgrounds.

by Beschissenen Nicknames

I grew up watching many a Disney shows. Signed up for Disney, most of them are not available. The ones that are, not available in my language (or a decent selection at all.. Ebglish and Spanish only, really?)There are official dubs that were aired on public television DECADES ago already, and Disney+ only has English for most of the shows IF they are even on there to watch. At least they finally have the Clone Wars (magnificent animation as always Tartakovsky is magnificent) but I had to wait for that as well. The app will crash/freeze if you hit the rewind button too often (not for people that like watching specific scenes again and again), and there is no option to either loop a video (Yes, I would like to have Biomes and Vehicle on in the background while I work/sleep), or to make it stop asking “are you still there” so at some point it will stop playing and if you have loud neighbors throwing on Dinsney+ to tune them out whilst you sleep is not an option. The quality of the videos themselves is top notch though, (volume could be louder, but visuals are GREAT). But, seriously, why own the rights to all these shows and not let people see them or make them available anywhere else? I want my nostalgic throwback to before. 3 STARS: because they’re sitting on the content they own, and deriving people of content that used to be readily available decades ago (used to be with basic cable for free, and now you get to pay and not see them)

by Avabella

Disney+ is a pretty good app especially for hardcore Disney fans. But there are way too many issues for an app that you have to BUY. To begin, the volume quality is the worst for me. My hearing isn’t the best so I tend to turn the volume for things all the way up. I did this on my NEW computer, and NEW iPad and the volume was very low. The iPad volume was a bit better but still not as loud as I wanted and/or anticipated. Furthermore, it keeps recommending the same few amount of shows, movies etc. I want to be able to find new things to watch easier. Don’t get me wrong, I’m a hardcore Hamilton fan and I am pleased to see it on the main page, but everything else keeps getting recommended on and on and on. Continuing from Hamilton, this is not a necessary addition but I would like to see more musicals. It already has Hamilton and Newsies, and I enjoyed them the most out of anything on the app. But like I said this is an option and I know it’s meant for Disney things, that’s just what I want. There are a couple of more issues but I’m going to leave it on this final opinion, which is the 10 second fast forward button. Most of the time when I fast forward with the 10 second button the screen is just frozen. It happens on all of my devices and it’s quite annoying. Using the scroll bar with mostly my finger is not fun. That’s really all I have to say so I hope you, the reader take these notes into consideration. Take care!