Disney+ app not working? crashes or has problems?

Disney+ Status

Published by Disney on 2023-12-15

Disney+ is the streaming home of your favorite stories. With unlimited
entertainment from Disney, Pixar, Marvel, Star Wars and National Geographic,
there's always something to explore.

I have a problem with Disney+

Are you having issues? Select the issue you are having below and provide feedback to Disney+.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

400.0%

100.0%

Reported Issues: 4 Comments

By Robert Nicholson 1 year ago

I'm unable to log into my account, it keeps showing error code 83. How do I fix this.

By Jason adams 1 year ago

I need to change the family settings so I can watch films like moon knight. But it will not take me to anything in my account so I can make these changes.

By Leonie Woolnough 2 years ago

I would like to watch Encanto on Disney Plus. How do I turn on sub-titles?

By Izu 2 years ago

App has glitches

Common dislikes about Disney+ app

- Some users experience buffering and error problems

- Some popular movies and shows are missing from the app

- No thumbs up or thumbs down feature for rating content

- Confusing payment system for Premier Access movies, such as Mulan

Have a Problem with Disney+? Report Issue

Common Disney+ Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Disney+ app on iOS and Android devices. Solve all Disney+ app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Disney+ iPhone Issues and Solutions

Disney+ iOS app crashes, not working, errors
Disney+ iOS app network issues
Disney+ on iOS has black/white screen

Disney+ Android App Issues and Solutions

Disney+ has errors/crashing/not working
Disney+ server network connectivity issues
Disney+ has black screen

Disney+ iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Disney+ app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Disney+ app crashes or not working on Iphone (iOS):

Close and restart the Disney+ app on iPhone
Update Disney+ app to the Latest Version for iOS
Uninstall and reinstall Disney+ iPhone app
Update your iPhone to the latest iOS version

Fix Disney+ on iPhone unable to connect to server/internet connection issues::

To resolve Disney+ network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Disney+ black/white screen (blank screen) on iPhone:

Follow the Disney+ iOS app troubleshooting guide Here →

Disney+ Android App Issues and Solutions

Fix Disney+ not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Disney+ app issues:

Force Stop the Disney+ App
1. On android, goto "Settings" » click Disney+ app. » click "Force Stop".

Update Disney+ to the latest version on PlayStore

Clear Disney+ App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Disney+ app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Disney+.

Fix Disney+ unable to contact server/ Disney+ internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Disney+ » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Disney+ » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Disney+ on android.

Solve Disney+ black/white screens issue on Android:

Follow the Disney+ android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Disney, developers of Disney+.

92.31% Contact Match

Developer: Disney

E-Mail: [email protected]

Website: Visit Disney+ Website

75% Contact Match

Developer: Disney

E-Mail: [email protected]

Website: Visit Disney Website

About this app

Available with certain Marvel titles and accessible on all devices where this app+ is supported. • Multiple parental control features including Profile PIN, Kids Profiles, Kid-Proof Exit. Those that choose to keep their settings the same will continue to enjoy this app+ as they always have within a TV-14 content rating environment, with the option to make changes at any time under Profile settings. Account holders can change an individual profile’s content rating at any time under Profile settings. When opening this app+ for the first time on or after March 16, all subscribers in the U. S. will be prompted to update their Parental Controls. This includes the option to select content ratings restrictions for each profile as well as to add a PIN to lock profiles. Stream and download Originals like Loki, and fan favorites like Frozen and The Simpsons. • IMAX Enhanced, see the full scale and scope with IMAX's expanded aspect ratio. The content available on this app+ may vary by region. Watch the latest releases, Original series and movies, classic films, and TV shows with new stories added every week. With unlimited entertainment from this app, Pixar, Marvel, Star Wars and National Geographic, there's always something to explore. this app+ is the streaming home of your favorite stories. Some titles shown above may not be available in your country.