Lyft Reviews

Lyft Reviews

Published by on 2022-04-11

Count on Lyft to take you where you need to go with safety first. Got an
appointment? Need to pick up some groceries? We’ll match you with a driver,
help you find the quickest bus route, or show you the nearest scooter —
you’ll be on your way in minutes. If it gets you there, it’s on the...


Software Approval Ratings

Approve
64.8%

Disapprove
35.2%

Neutral
20.9%

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue


Lyft Reviews: 20 Reviews

By

Ride shares such as Lyft have greatly improved my quality of life

Lyft has absolutely been a vital service for me. I don’t drive, so most of the time I use public transit or I’m walking. Lyft has come in handy on so many occasions when I’ve needed to get some place quickly. Most of the drivers are courteous (too many of them play music that is not to my taste; fortunately I’m usually not in the vehicle long enough for the “music” to make my ears bleed). I hate the fact that quite often when you need it most - such as during inclement weather, or when the T is having major problems - the rideshares jack up the prices. I get it - supply and demand - I understand; still don’t like it. Perhaps it balances out though, because some of the rides are ridiculously cheap. One improvement I would like to see Lyft make is giving riders the option of the type of vehicle they would like to request. As somebody who’s mobility impaired, sometimes the higher larger vehicles are difficult for me to get into. An option that allowed riders to select either a sedan, an SUV, or no preference would be helpful. In closing, Lyft is a great service, it’s a necessary service, and I’m glad it exists.


By

Unsafe routing and inaccurate wait times, condescending website.

I took a Lyft after a 2 week hiatus and now remember why I stopped using them. First off, their touting algorithm has no concept of two way streets and often sends a driver to arrive on the wrong side of the street or drop off on the wrong side of the street. You have 2 options in this case - cross the street unsafely or walk to the nearest crosswalk and then back to your destination. Would dropping someone off a block away be acceptable if it is safe and legal to be closer? Of course not, but this is what wrong side arrivals and drop offs force. Next, conveniently every wait time is less than 5 minutes since this is the cutoff for cancelling without penalty. Coincidence? I don’t think so. Finally, they allow a great deal of driver feedback (negative always) and you are notified when you receive it. However, you are never told what the specific gripe is. Maybe I’m going something that I don’t realize is irritating and unless you tell me what that is, I’m just going to keep doing it. You are directed to their feedback page which basically amounts to “don’t be a jerk.” Vague guidelines which I (think) I follow. Since these complaints can apparently get you banned or slow your pickup times, it would seem to be fair to let people know what the issue is so they can correct it. Calling it “feedback”’is laughable.


By

Very few drivers

I used to absolutely love Lyft and used the service all the time but over the last year I’ve grown more and more less fond of their services. Not all can be blamed on COVID affecting the service. There are way less drivers working in my area which has wait times sometimes longer than an hour like last night was for me. The bill is just as expensive if I pay to be picked up with the wait and save or if I take expedited services to be waiting an entire hour for pick up. Also lyfts competition Uber offers their drivers some incentive for certain rides so the drivers that work both platforms will drop a Lyft rider like a hit rock to try and snag that Uber rider up so the hour I just wait for my Lyft driver to come is doubled because the Lyft driver dropped me to grab up a more lucrative rider with Uber. That’s a very frustrating situation that happens way too often nowadays. Also it seems there are no Lyft rides here offered after 10pm. Another passenger told me that Lyft unofficially stopped offering rides for my area after 10 so the app will just say longer wait i times but not that they won’t be in service till 6am so I will order the Lyft and wait forever before giving up and taking a cab which has become my new go to for rides now anyway. Lyft is too expensive to wait for nothing just to call a cab in the end anyway.


By

Estimated time is a lie

I’m late to work everyday using Lyft because they always lie about the estimated arrival time. They say my driver will be here in ten minutes or so, the driver will still be in the middle of dropping someone off so that was a lie. They always assign a driver already driving and of course soon as it’s my turn after waiting ten minutes they cancel and now I have to wait another ten minutes. The prices change every thirty freaking seconds! I only ride with Lyft because they’re cheaper than Uber but with the constant price changes and everything I go through that’s probably not even true any more. I’d probably get to work quicker on the bus! The drivers for whatever reason never actually pull up to my location either. Majority of the time they are out on the street outside my house or at the other entrance to my job and for some reason think IM supposed to walk the rest of the way to them! No! I also NEVER get notifications that I even have a driver. I have to constantly check my phone to see if they finally got me someone and how long I supposedly have until they get here. They have 3 different timings which are all a scam because the driver won’t be there in the time said. I sometimes pick the 15 minute wait so I can finish getting myself together. The driver will then get picked and be coming in 5, because there was never any wait they just wanted to see if they can scam you out the extra money.


By

Bad drivers are ruining your app

I’ve had this happen on multiple occasions, but this time is the worst. Drivers are running multiple driving apps at a time to “line up” their next ride. Unfortunately, this takes away from the major advantage of using an app ride service in the first place: the ability to track your driver & see a relatively accurate ETA. This morning I ordered a Lyft & it said my driver was 7 minutes away & did not have any notification that they were finishing another trip. Yet, the driver chose to make a 45 minute detour around me, and then cancel my ride. After the first 30 minutes of waiting & becoming anxious about being late, I opened Uber to see if there was a different driver nearby. Guess who accepted my ride? THE SAME PERSON THAT WAS SUPPOSED TO BE PICKING ME UP! Absolutely frustrating that there’s no way to report a driver if your ride hasn’t yet started. Yet, this driver somehow has a 5.0 rating with over 2000 rides. So meanwhile, they are raking in the benefits of being a “top performing employee” while actually ruining your reputation. I thought Lyft was a good idea because it’s a little cheaper than Uber, but the risk isn’t worth it


By

LYFT Damage Scam

I was on my anniversary vacation with my fiancé when LYFT got me. We were in Miami and thought it would cheaper if we ubered or took Lyft everywhere. So at 530 pm we wanted to get dinner. Lyft driver shows up we get in and quiet ride all the way to our “destination “ . He drops off two blocks away from where we wanted to go. So I didn’t think much of it had dinner and enjoyed dinner. Attempt to pay for dinner and my car declines. Called my bank and asked what was going on the said you have $150 damage fee from Lyft. I said can’t be I didn’t do anything nor did my fiancé. Over the next week everybody at Lyft I spook to said I damaged the car I had to pay. I looked at the submitted pictures and was confused. One they’re at night he dropped us off in broad daylight and had a whole conversation about the wrong location of the drop off. Then according to the pictures from the backseat I threw in the front seat, outside of the window on the passenger side, under were my fiancé was sitting and everywhere else. Also once again at night. Lyft customer service is nonexistent so they basically said if I don’t have pictures/video of me enter and exiting the car I’m hit. Lyft is a joke and all I asked of them is ask the driver for TIME STAMPS to support his proof because that alone would prove my innocence. In conclusion if you don’t have to use this service don’t and if you do record every minute. Hopefully you would be robbed like I was.





By

They are selfish, don’t care about their customers or their drivers

I’ve been using Lyft over Uber and many other rideshare apps for a couple years now, but after today I’m done. I’ve been using the them to get to and from work which is only 2 miles from my home, a few problems I’ve started running into recently is that they say my wait window is up to 15 minutes and on my last 2 rides I’ve had to wait 30 or more minutes (way above their estimations) and today I’m walking after waiting 30 minutes for them to give me a driver 18 minutes away, so I would’ve ended up waiting almost an hour for a ride 2 miles. Now before you say “that could be the only driver close” understand that it shows you were Lyft drivers are nearby on the map and I wish I could post a screenshot because there were plenty near me. I tried contacting customer support twice to reimburse me the money that they “hold” and I still have yet to see the money. As far as the drivers go, my driver the other day asked around how much I spend on rides and I told them “to get to and from work it’s anywhere from $7-$10 a trip, once the trip was over they showed me what you guys paid him and it’s honestly just sad! They only got $2.60 of that $10, I honestly don’t even know how that’s legal. You keep 70% of the money for some of the worst software and terrible customer service reps. I truly can’t stand your company anymore.


By

MAJOR issue with “Wait & Save”

I waited for an hour and never got a ride. I was paired with several drivers who appeared to have every intention of coming to get me, but every time they got within 8 minutes of me, your app kept auto-cancelling the rides because you “found someone closer” (none of which were more than 2 minutes closer than the original driver), only for the new driver to cancel the trip immediately. This went on for an hour before I gave up. My breaking point came when, after 40 minutes of this back and forth nonsense, a nice lady accepted my ride from 25 minutes away and got on the highway to come get me. As soon as she got off the highway and was only 7 minutes away, your app auto-canceled on her in favor of a driver who was 6 minutes away, who immediately canceled the trip. I waited 5 more minutes without any effort on your end to repair me with my original driver who wasted her gas and 20 minutes of her time before I gave up. So listen; If I already have a driver lined up, I want THAT DRIVER to come and get me. There is no circumstance where I want my ride canceled in favor of another driver who is only a minute closer, ESPECIALLY if my driver went out of their way for me like the last one did. This is unacceptable and needs to be rectified. If I’m willing to “Wait and Save”, I’m willing to wait one or two short minutes for my driver to arrive, but I am not willing to wait an hour for nothing.


By

Payment Issues

Reader’s Digest Version: I had to travel to from Leominster, MA to the bus station in Boston so I could get to friends in Maine. I went to the Lyft app and attempted to secure a ride, and it said I had a $3.00 and some change left as a balance. I’m had no idea why I still had a balance, but attempted to pay it anyway. Then I got an error message saying “unable to make payment and settle debts.” Now I’m panicking because I think I’m going to miss my bus. I enter in a new card and try to get a ride, and got another messages telling me that the payment couldn’t me processed. Then I try my wife’s Pay Pal card, and it didn’t work either! I attempted to call Lyft, and all that was available was a recording with some basic information that I already knew. At this point, I was ready to make plans to fly back home because I would miss my bus and have to stay another night in a hotel. I tried one more time to use my wife’s pay pal card, and this time it worked; God only knows why. If someone from Lyft could contact me and explain where the extra charge came from, and why my payment wouldn’t go through, and why the other cards had issues, I would greatly appreciate it. As for the driver, there were issue at all. He got to me in five minutes, drove safely, and was very kind.


By

Bad Experience

My first time ever using this service, I was forced to pay $5 to a driver that screwed me over. The driver was on his way to pick me up and he got lost prior to reaching my location. He called me and told me that he couldn’t get to me from the road he was on. I told him that he went the wrong way and he would have to go back out the way he came and back towards me on a different road. He reiterated that there was no way for him to reach me (I don’t know if he wasn’t listening to me or just didn’t want to go back out and drive around, as it would take too much time). He asked if I could go to him (which would’ve been about a 2 mile walk through a wooded area), which I told him that I wouldn’t be able to. He continued to refuse to listen to my telling him that he would have to drive out and come back in on the different road. So, ultimately he refused to come pick me up. I don’t blame the driver as he was an older man, and I’m sure he would’ve lost money by having to go the long way around to get me. I told the man that we’d try and find someone else, as he’d already wasted a lot of our time (again I’m not necessarily blaming him). After cancelling the ride, I found out that I still paid him $5, which Lyft Support assured me was appropriate, despite the fact they didn’t have any suggestion as to what I should’ve done, as the driver refused to pick me up. Needless to say I don’t use Lyft anymore.


By

Fraud

I normally use Uber. I trust Uber more than Lyft. One of my sister is using Lyft since 1 year and she’s fine. Yesterday I had a dentist and took off wisdom teeth after a while I downloaded the Lyft app and I made account then I booked a ride for $7.58 from dentist to my work it was a very important to get to my work before afternoon. I had to submit some important information to HR. I booked the ride and they gave me an stupid driver who was totally over than retirement age even though he’s supposed to drive deaf man. After standing for 15-20 minutes the app shows he’s arrived and they were asking to look for gray ford 2011 David name old man. Tell me one thing how could I get to him when there was a parking lot and there was already all parked cars no one came there with Lyft tag on their front. I called the driver 4-6 times 3 times he picked up and just said HELLO and he hanged up. He did the same for 3 times after that he dropped my calls n didn’t replied my msg I send him that I’m in front of densit hospital where are you. Then he just maked 5 minutes and he left me there without replying without responding to my calls. In few seconds I booked another ride they charged me the fee without ride without getting me to my destination. It was a 100 times hate and regret for me why even I made the Lyft I hate it . Now I’m sending this review and their system isn’t allowing me they’re asking for nickname I tried 7 nickname they’re rejecting.. why? Bcz they’re scammers


By

App 100%; drivers 75%

I’ve had good experiences throughout my time using Lyft. The one time I didn’t was on New Year’s Eve/ New Year’s Morning. Now while most passengers agree we don’t want to cause trouble or a mess for our driver, sometimes this is unavoidable. When I brought my coworker onto our Lyft to get us home safely my coworker puked OUTSIDE the car. Very little mess inside to clean. I can respect being upset. But when he took pictures of the mess BEFORE I cleaned his door on the outside and sent it to a Lyft to charge me $150 even AFTER I apologized. That pisses me off. Especially when he says and I quote, “I have to take my kids somewhere tomorrow” now I don’t hold it against the driver for feeling that way, but my response holds. “Why are you driving to take drunk people home then?!” We got into a shoring match (which I admit could have been more mature about-but I was drunk; what was the driver’s excuse?) he drove away after I said “buh-bye”, at least 5 times. I accept my part of the blame for my drunken coworker, even if $150 isn’t fair AFTER I cleaned. BUT, where is the driver’s responsibility for being professional (which he wasn’t) and understanding on a busy drunken night? There was none. Perhaps I should have driven home drunk with my coworker….


By

Very trust worthy service

I just had my 3rd incident were a driver left me at my first stop because I was taking too long which I don’t mind but I asked him and he said it was fine and if a driver can’t wait any longer I’d at least like a heads up that their leaving. Now each time this has happened lyft was swift in refunding my money and generally send me an email of apology. I know not everyone’s perfect but they guys at lyft are always on point with any problems or concerns. I’ve had an incident where a driver tried to kiss me and was refunded the full amount along with an email. I’ve never had the app crash but I have heard there are problems from time to time. Guys I don’t care about that kind of problems because you’ll have that with any app or technology from time to time and as far as I’ve heard they fix it in a timely matter. So I can’t find one bad thing to say about lyft. Uber doesn’t take my debit card so they lost out on my business to lyft and I’m so glad I ended up here instead. There are promos that help from time to time and it’s very easy to contact lyft if I ever need to. Thanks guys for being on point with your customers.





By

STOP USING LYFT ALL TOGETHER

I have never experienced anything like this.I was almost about to be late to my job and I can’t be late so, I decided to call a lyft, everything went well I see my driver coming close so I wait outside, but he just kept going straight instead of turning, so I seen that he kept going straight and I called him, and he declined it. I thought he probably got turned around and had the wrong address so I called again, declined again, then I said to myself okay if he doesn’t turn around right here somethings up, he kept going, so I couldn’t cancel or else I would be charged and they didn’t reroute me until he was 8 minutes away from me, they rerouted me and the next driver was 20 minutes away finishing up a current ride, something has to be done because there wasn’t anywhere that I could go to on the lyft app to report that my driver wasn’t going the right way so I could get a new driver, which made me extremely late, I have the drivers number but not his profile picture :( The service is bad I try to report something but there isn’t a place for the report that I’m trying to do, my bank statement came in and it showed this I know charges with the same number as the lyfts item number thing and it won’t let me delete my card and then you have to email which take forever to respond, you don’t even get to talk to an actual person🤦🏾‍♀️NEVER USING LYFT AGAIN


By

Frustrated

I’m sick of this app and Uber!! This app needs more rules and regulations for the people that choose to be drivers. You guys need to make sure there are drivers at all hours of the day! Sometimes I can’t find a ride after work, I can’t help that I don’t own a car and the buses aren’t running. It’s unfair for your apps to take over and kinda replace the taxi business, but you’re lazy and the drivers are lazy and not driven to do this job at all. Life doesn’t stop, so neither should the drivers! It’ll be 7pm and I’ll wait 15min for a ride and then finally get one and it’s 30min away from me. That’s inconvenient for me and the driver! There should be drivers in all areas at all times. And you need to make sure that the driver is familiar with the city they’re in, sometimes drivers take forever getting to me because they don’t know they’re way around and call me for directions, I’m standing outside frustrated trying to guide them. And then because they’re confused they cancel! Now I’m charged for a ride I didn’t take! And you shouldn’t be a driver if you can’t speak English, or at least only pick of people that will understand you, because like I said, they get confused by the gps, but I can’t help you cause you don’t understand me! I might as well go back to calling a cab. At least I know they’re coming when I call, understand me, and know their way around the city.


By

No direct customer service communication

I have been a consistent daily customer for years. Lyft has turned their app to be not customer friendly at all. They should have at least more options buttons in the app in case something goes wrong. About 4 weeks ago I cancelled a ride because the driver whom they had literally just linked me with was 20’ minutes away and I was still charged an amount between $10-$12 approximately. About 2 weeks ago another driver literally cancelled the ride outside my house while I was walking out the door to meet them and I still had a couple of minutes waiting time. For that one I was charged $7-$8 approximately. There is literally no customer service to communicate complaints. Not to mention the times it takes the drivers forever to arrive; They may be “10 minutes away” for half an hour, resulting in work latenesses and significant hourly pay loss. It’s sad I still need Lyft on a daily basis because I can’t always catch the bus as most of their routes are still not fully back to normal ever since the covid crisis. The only good thing I can currently say about them is that most of their drivers are friendly. But if they don’t fix the customer service issue they’re eventually bound to have big problems with their customers in the future. Thank you for at least giving me a chance thank review. Sincerely, Zen


By

DO NOTTTT get Lyft pink

Complete waste of money. I’ve been riding with Lyft for over 3 years now. Obviously if you already have dealt with Lyft, you know it’s absolutely terrible. I figured since I used Lyft so much, getting Lyft pink would be better since I use it for longer distances. Absolutely not. In fact, it just got worse after getting Lyft pink and I wish I was exaggerating. The service/app just got more and more disappointing. I was being left stranded way more often. My wait times got incredibly longer for rides. It has been too many times that Lyft will double the told wait time then cancel the order which is extremely inconvenient considering i use Lyft to get to and from work. And it’s crazy because on the map, there will be at least 8 cars minimum all surrounding me. But what really confuses me is how after waiting an hour plus sometimes and getting my order cancelled, I’ll replace my order and all of a sudden there’s a car headed my way in less than 5 minutes sometimes. Oh and god forbid youre a woman like me and get a driver at night that picks you up, cancels your ride and tries to take you to THEIR destination. Lyft will not care when you contact them and no you will not get your money back for the ride that never made it to your destination. Lyft takes advantage of the fact that people need convenient transportation and will let you suffer bc of the fact.


By

Lyft Satisfaction Survey

When in need of a ride, Lyft is normally very reliable and I have gotten wonderful drivers most of the time. However, when leaving home from Decatur, GA., I experienced a driver (Juan) who accepted my ride request and had me waiting approximately 15-20 minutes and then he wound up dropping my request. My request was to the airport, so I cannot express strongly enough how every minute counted. After his terribly inconsiderate cancellation, I was initially assigned to another driver who was 13 minutes away. I cannot tell you how very frustrated I was with Lyft at that moment. Fortunately, Lyft then found me a closer driver (Lashon) who was only 4 minutes away. Lashon was GREAT and got me to the airport in plenty of time to catch my flight but I still can’t get over Juan accepting my ride request only to have me waiting in vein for 20 minutes wasting my time AND jeopardizing me catching my flight. I would certainly like to see him reprimanded and definitely want him BLOCKED from ever picking up another ride request from me in the future! And this guy supposedly have a 5 star rating? I don’t think so. Very disappointed with that terrible experience 👎🏽


By

Order process more confusing

I’ve been using Lyft for about 2 years now and it’s a fantastic service. The latest update has done wonders for the graphic identity of the brand and it looks especially good on my iPhone X, they’ve done a good job of integrating the notch into the design that makes the whole app feel purposeful and user friendly. One thing they changed, however, and have made much worse in my opinion. They changed the order sequence from ~dropoff lovation>pickup location>size select and confirmation~ to ~dropoff location>size select>pickup location and confirmation~ this has made the buying order process much more confusing even for an experienced Lyft rider. The final order screen should always have the approximate dropoff time and the expected cost on it, in my opinion. With the latest update the final order screen simply asks you where you’d like to be picked up and honestly this makes no sense to me. The last purple button before you’re charged doesn’t even say “order Lyft” it just says “confirm pickup” which has led me to accidentally order a Lyft when all I wanted to do was check approximate times and charges for a Lyft I would be taking later in the day. I think if this aspect were changed it would round out the app perfectly and make it deserving of 5 stars.


By

Received An Erroneous Health Violation

I had a driver cancel my ride while still over 10 minutes away from my pickup destination and thought nothing of it at first. The following day I received an email from Lyft stating I had received a Health Violation because I failed to wear a mask. I immediately reached out to let Lyft know that I had never even seen the driver since he cancelled while still 10 minutes away from my pickup location (so unless the driver had super X-ray vision, how could he site me for failing to wear a mask?). To no avail I tried explaining this to two different representatives who just sent me their standard response script stating, that drivers have the right to cancel your ride for failing to wear a mask. Now whenever I try to request a Lyft I am required to take a picture proving that I am wearing a mask as if I am on some sort of internal blacklist. Well I refuse to use the app and spend another dime until this is rectified if you are going to site customers for something as serious as a health violation during a global pandemic then you ought to have the gall to ensure sure customers are NOT experiencing a restrictive user experience because a driver decided to take advantage of a loop-hole. So I will continue to use Uber even when they cost more because that bare minimum, at least they investigate disputes and make sure that their resolution is based on actual fact.







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Is Lyft Safe?

Yes. Lyft is very safe to use. This is based on our NLP (Natural language processing) analysis of over 10,983,866 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Lyft Is 64.8/100.



Is Lyft Legit?

Yes. Lyft is a totally legit app. This conclusion was arrived at by running over 10,983,866 Lyft User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Lyft Is 64.8/100.


Is Lyft not working?

Lyft works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.




Reported Issues: 5 Comments

By L Woods
Aug 15 2022

Do not trust Lyft! $150 damage scam!
Driver lied said we damaged the car. Party of 6 in the car / no one did what the driver said. He said someone broke the headrest. Total
scam! Don’t use lyft! They will rob you.



By William A Brown
Jul 25 2022

I authorized a trip for $21. My credit card alerted me the charge was $41, $20 was NOT AUTHORIZED! They had NO CUSTOMER SERVICE PHONE NUMBER!!



By Nathan Howell
Jun 08 2022

They charged me a $20 fee without my consent or even informed me about it. Unreal of a company. The worst experience you could ever have. Wish I could leave 0 stars.



By Augustus
Dec 25 2021

The app stopped working 5years ago, it says that my drives license is not valid. I am unavailable to get a ride unless someone else orders for me. The customer service doesn't seem to know what they are doing and keep reading the same questions that I present to them.



By Frank Lundie
Jul 11 2021

This company should not be in…
This company should not be in business!!!! They don’t even deserve one star! Their customer service is full of excuses on why they they operate the way they do. I know not all have had a bad experience, but ours was the worst! When you plan a pick up with lyft a couple days in advance, pay 150.00 for seating at an event, all packed and ready to be picked up, and as the app sends texts “driver on the way” excited about your first lyft experience and event you had planned weeks in advance, and then nobody shows up,,,, well thats why ours was the worst fail from a company. And like I said, the company was full of excuses of why it all happened, and even tried to put it on us, saying, “we sent you a cancellation”. Ya they sure did, 50 minutes after our scheduled pick up time. If you don’t have more control on how you operate and service your customers, you need not be in business! Never again!





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