Netflix app not working? crashes or has problems?

Netflix Status

Last Updated on 2025-02-18 by Netflix, Inc.

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Summary of Netflix Problems 🔥

- Questionable rating system

- Limited selection of movies and tv shows

- Buggy update on mobile devices

📋 1 Reported Issues:

Michael Sprinker 2022-05-05

Since late April 2022, Netflix constantly freezes on my Android (internet connection). Stopping and restarting might eventually work, but rarely. Deleting cache and clearing storage seems to do nothing. Trying to even view "What's new" is risky as this freezes, too. Usually it takes 2 or 3 starts to get the screen allowing me to select my icon. None of your fixes (even deleting and reloading the app work). What is going on? It seems like this is not uncommon, but you seem to be refusing to even acknowledge the problem on your site.

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Common Netflix Problems & Solutions. Troubleshooting Guide

Table of Contents:

Netflix iPhone Issues and Solutions

Netflix iOS app crashes, not working, errors
Netflix iOS app network issues
Netflix on iOS has black/white screen

Netflix Android App Issues and Solutions

Netflix has errors/crashing/not working
Netflix server network connectivity issues
Netflix has black screen

⚠️ Troubleshoot | Fix Now in One Click

Netflix iPhone Issues and Solutions

How to fix Netflix app crashes or not working on Iphone (iOS):

Close and restart the Netflix app on iPhone
Update Netflix app to the Latest Version for iOS
Uninstall and reinstall Netflix iPhone app
Update your iPhone to the latest iOS version

Fix Netflix on iPhone unable to connect to server/internet connection issues::

To resolve Netflix network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Netflix Android App Issues and Solutions

Fix Netflix not working on Android, crashes, errors or is unresponsive:

Force Stop the Netflix App
1. On android, goto Settings » Netflix » click [Force Stop]

Update Netflix to the latest version on PlayStore

Clear Netflix App Cache and Data:
1. On android, goto Settings » Apps » Netflix » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Netflix.

Fix Netflix unable to contact server/ Netflix internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Netflix » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Netflix » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Netflix