Google Maps Reviews

• 
  By gd google

  Best Navigation App and Its Still Frustrating

  Google maps is one of the best of the big navigation apps along with Apple Maps and Waze (owned by Google also I think). I've been using since about 2014 and its always a headache if I missed a turn in a city. It will redirect to the next best turn, but by the time it loads the new route and narrates the instructions I've missed that turn as well. This continues indefinitely, until I stop moving or just take the next turn on faith. Its extremely frustrating after missing several turns because I cant inch along waiting for the maps to catch up. I'd rather it give me a turn further ahead so I actually have a chance to react from about 40 mph. This is something that seems totally fixable. More recently, its been stopping narration unannounced. Either never starts or just decides that a certain direction is the last one to be narrated. Exiting the app and reloading helps occasionally but not enough to consider it a solution. I use the maps when I'm driving to an area I dont know, so thats obviously a big issue. Updating the app and my operating system hasnt done anything to help. This happened today and added 20 minutes to a 25 minute commute. I've tried Apple Maps and a little of Waze, Google Maps usually works the best but even still its irritating when you plan a trip I cant rely on Google Maps to do the only to do the only thing its made to do.





• 
  By Geordie Buckley stan

  Progressively getting worse

  As someone else mentioned, the directions do not keep up with your physical movement. The GPS dot moves all over the place even if you are standing in one spot making it extremely difficult to get your bearings in an unfamiliar place. I may not know where I am, but I do know where I am not (...unless the men's fragrance section of Macy's has been moved outdoors and a block over). Adding to the challenge, the street names can be difficult to find. You may have to zoom out a significant amount for the one you are looking for to appear. God forbid you want to zoom out and look for something in another area. Every time I have tried recently, it just brings me back to the area I'm currently in. Using the transit directions prove to be equally obnoxious. There will be directions to "Walk" but no explanation of where to (no "turn left on X Street") so you have to rely on their map and faulty GPS. The public transit are very confusing and counterintuitive (perhaps they're sufficient for people used to using public transit?). I couldn't always clearly tell when a bus/train was arriving. Not sure what happened with the last few updates, as I have used Google Maps reliably on a number of past trips. I already hated to give my data over to Google but the frustration with this app on this trip makes it easy to try something new. I imagine orienteering would be easier than using this app!

• 
  By Monstevr

  Disregard earlier review

  This app is garbage. It’s been out for years and they don’t fix basic algorithm mistakes like how it arbitrarily decides to omit immediate-next turns (and then you drive to the wrong borough and you’re twenty minutes later than you would be if you were using something other than garbage), or it tells you to be in any number of lanes to make a turn or an exit when there is really only one acceptable lane to be in to not kill everyone trying to drive around you, or it doesn’t tell you that the highway you’re on drops a lane, or it wastes time telling you that the next thing you need to do is merge when the only thing in the world you could physically ever do at that juncture IS merge (or just dunk your car in a ditch and be done with driving altogether). Just make your app make sense if you want any stars in my review of it! You’ve had years to make it minimally useable and you’ve been doing what this whole time? Adding features nobody asked for? Stop that. UPDATE: I’m very generously giving these bozos an extra star for streamlining the alternate route button. It’s cute and convenient and I’m proud of you guys. Now invest this star miraculously because you’re still days from driving me into the arms of AN ACTUAL FLIP PHONE so that I can go back to VZ Navigator if I can’t honestly give Google Maps a five-star review. I’m dead serious about all of this.

• 
  By Norway772

  Great, but flawed

  So without question google maps is one of my most used apps. Very early on I decided it was far better than Apple’s maps app (maybe I should go back and try that because I haven’t used it for years). Anyway, the pluses are many, but there is one thing that drives me so insane that I rank this app a 3 instead of a 5, that one thing is extremely untimely short freeze ups. I can’t tell you how many times I’ve been in a situation where I need the app the run normally in order to get the info I need in time to make a correct turn and the app will pause/freeze for a few seconds. It’s almost is if it knows what’s going on and is playing a cruel trick on me. Just today I had put in my destination, had the route, and was on my way. A while later I saw an exit sign and thought that could be my exit. I pulled the app back up to check and.......... my blue GPS marker had me about 2 miles off the highway in the middle of no where just sitting still. So I wait, I’m getting closer and closer to the exit, I wait and wait, slow down a little, and wait, and there goes the exit, and finally it shows yes that was the exit. Almost broke my new iPhone X. And that exact thing has happened on multiple occasions with multiple phones. I’m going to see if any other ratings mention this.

• 
  By sarwalmac

  Worse over time

  Let’s get one thing straight: I love google. I use Google Chrome over safari, Google Calendar over the one that comes with iPhone, and for a long time, I used Google Maps over Apple Maps. Google Maps a year ago was amazing. It always knew right where I was, the voice notifications were brief and prompt, and the app overall was just easy to use. Fast forward to today. Maps only communicates in NSEW directions “Head East” (Who knows that?), the voice notification system is mediocre at best, and to say that Google Maps is glitchy is an understatement. I just went to a new city and drove my car around, and more often than not I was slinging my car across four lanes of traffic trying to make an exit that Google didn’t let me know I needed to take, or saying that I was on the wrong side of the road, going the wrong way or off the road entirely into the bushes (all the while I had at least 3 bars of LTE on Verizon. Coverage and carrier were not the issue). That was the final straw. This app that used to be more helpful was now potentially putting my life (and the life of my grandmother and friend) at risk. I still refuse to use Apple Maps, and have joined Waze. If the glitches can be fixed I may use again, but overall I am very disappointed!

• 
  By Redrum Dog

  Reliability Gone Bad

  Since introduction of this app, it used to be a reliable, accurate, and just plain awesome! The past 8-10 months I have noticed how this app now like to loop you in directions that lead to paying tolls twice and directs you to areas where there are police traps set up. This does not happen just in my home state, but all over the country where I drive. While in Boston, the app was just plain unusable. At first I thought I was being a paranoid Freak, but I have used this while comparing this to other apps. Waze, uses the same maps, shows different routes and works as advertised, but the ads are getting annoying. A no frills map that just works and does not have the ads or doing the stuff Google does with looping through extra tools and stuff is Inrix. This has become my application of choice for reliability and no nonsense. This is important when you are transporting sensitive medical stuff like blood, organs, and supplies. Disappointed how harvesting info for profit or my experience of taking routes that are longer because they direct you through extra tools/police stings. On the flipside, downloading maps and using them with internet brings the reliability back on par with where it used to be and in line with Inrix!

• 
  By SwankPeRFection

  Missing Functions and Bloated UI

  The way you’re allowing people to report accidents or road closures now with the + only available when the app is in route navigation mode is absolutely idiotic. You’re assuming people always open up maps to have turn by turn navigation going on when they need to file such a report and that’s simply not the case. I don’t need navigation to know where I’m going almost 90% of the time, but it would be nice to open up maps, drop a pin and add an accident or speed trap if I see one along my way WITHOUT having to be in navigation mode on the maps. Why you didn’t think of this is beyond me. Mobile app only shows Rates/Reviews for places that only if they have an actual review posted. If it’s just a star rate, it doesn’t show up in the list but is still counted. Have to visit full desktop site via Safari to see all reviews. This is ridiculous and needs to be corrected. Mobile app should have same functionality as full site! Also, you need to turn off that junk at the bottom recently introduced that tells you about things around you and suggests places for you. I don’t need that taking up screen room when I’m opening up the app to quickly check the traffic on the roads around me. I just need the app to quickly open and display the map full screen with no other BS interfering.






• 
  By Dmas111527

  Failed me

  It took me to streets that were closed! My kids had a field trip, and the 101 fwy was closed in Santa Barbara. I already knew this, so I wanted to make sure I leave early enough to take whatever detours I had to take. Google maps said I would make it in 2.5 hours, and showed that I'd be using side streets where the fwy was closed. I checked Waze (another GPS app) and that said it would take me 3.5 hours, taking me the 5 fwy route. So I opted for Google Maps, the faster one, the so-called "trusted" GPS app, that would get me there 1 hour sooner than Waze's route. We left early, and when we reached the part where the fwy was closed, it detoured me to streets that were closed off! Tried other streets, all closed!! I then used Waze, to see if there was another way, and Waze said I would have to go all the way around, through the 5 fwy. That would take me 4 hours from where I was! We obviously didn't make it to our field trip and ended up just going to a park in Santa Barbara, then headed back home. I should have used Waze from the beginning. Google Maps fail! I've had prior issues with Google Maps before, like, it routing me in loops and circles, but never thought too much about it. It is the most used GPS app, so I thought it was the best. Nope. This time it pushed my buttons. Deleted the app. Use Waze everyone! It's real time, with real users!

• 
  By Royal Montgomery

  Not very good or accurate

  Google Maps is helpful, probably, when one is driving. It's not helpful for someone who has to take transit or walk. Transit often has changes/transfers - there are no actual walking directions available that are helpful. If you're walking the wrong way, the app doesn't stop you, just tells you to walk to {location}. Also, some bus stops are very near/across the street from one another and Google Maps has a hard time pinpointing that. That's the difference between going the wrong way in a strange place or arriving at your destination. I commute to work but Google Maps only shows one route instead of any route, no matter how I change the settings, so I never know when the bus comes. I know when the trolley comes, but it only runs twice an hour when I am out of work and being able to see any kind of alternate route would be nice. I've also noticed that we have a trolley line that runs all the way to South Hills Village, but Google Maps just tells you to get off the stop before that and walk for sixteen minutes. I know better, but a person new to the area may not. I just don't find it very helpful as someone who doesn't drive.

• 
  By susie107

  Better than iOS Maps

  I guess I didn't even realize the difference between this and the native apple map. I switched to iPhone last year and was used to pressing a map link and it opened right up in maps. Well, apple does that too...but when I needed it badly I had to come download google maps. I was stuck in a delivery parking lot of a huge hospital in an unfamiliar city that apparently had one address for the whole campus. Apple's map made me almost lose my mind- "Turn right then turn right! Go southwest then immediately go north then turn right! Turn left then turn right!" It was insanity. I finally broke down and googled what I needed which prompted me to download Google Maps...And I was immediately given correct directions and found my medical office in less than 5 minutes. Now every time I need directions I find Google Maps is the only one that's accurate. 4 stars because it turns me sideways sometimes and did have me turn right off of an exit just to make an immediate u-turn when it should have just told me to turn left from the jump. Still- it gets me there which is what I ultimately care about.

• 
  By Gregory Lerner

  Almost perfect (almost)

  For the vast majority of usage, this app has been flawless. The traffic is accurate, the routing is good, and the user interface is simple and easy to use. However, I have found some things to be quite annoying. For one, I have found that sometimes when I am in the far left lane on the highway, the app will think I am on the wrong side of the road causing it to constantly reroute me (this mostly happens in HOV lanes and high speed ezpass lanes). Another issue is that if I purposely choose a slower route because it is fewer miles the app will constantly tell me it found a faster route (I know there is a faster way, but I purposefully chose the longer timed route!) this is very frustrating, and on my last 2 hour drive it told me 5 times that there was a faster way and I had to take my hand off the wheel to cancel the change. Finally, my last complaint is that there aren't more alternate routes given. I’m lucky if the app gives me 3 options, whereas online you can drag the route to any road and it will find a route. Other than these issues though, the app is very well implemented.

• 
  By kluke3

  Best Mapping App Available

  I’ve been using Google Maps for many years and have seen it evolve into a terrific app. that I simply couldn’t do without. I have a very poor sense of direction and this app. allows me to get around the big city I live in. The most recent update now includes the speed limit of the road you’re traveling on. This was the only thing I liked on Apple maps, now Google has it too. I live in a big city and so far the Google speed has matched the posted speed and even changed when I cross over an intersection, then the speed limit changes. If you don’t like the speed limit feature, it can be turned off in the settings / navigation screen of the app. Offline maps are an absolute life saver for instanced where you travel to areas where cell signals are intermittent or weak. They are easy to setup and remove. So far, on the iPhone I have not had a single issue with this app., unlike the dreaded Apple maps that to this day, doesn’t always give me the proper directions, and takes too long to figure out when I veer off the path. Google maps, responds instantly, and reroutes you eliminating a lot of stress. In a case where you find an error in routing, if it’s reported to google, they will listen to you and fix it. Be patient though as they have to verify it, before they change it. They have a feature within the app that should be turned on by default, where you shake the phone with the app. open, the the feedback screen pops up.

• 
  By Ava stanley

  So frustrating

  This is a great map, it will show you where everything is, but’s it’s impossible to use on trips or custom maps. If you’re looking for directions without a custom map and for only one destination, this map is for you. If you create your own maps, need to look up multiple destinations, or are on a trip, it’s near impossible. First of all, I had my mom send me the link to our custom map. It send to my gmail, no problem. Then I’d click on the map, and it either wouldn’t load, or take me to Safari. The Safari view would show the map, but decline to let you get directions unless you signed in. Okay. I signed in. Well, it took my back to my home address, and sent me on a infinite loop, going from clicking the link in my email, getting sent to safari, logging in, and losing the map. I had to redownload the app four times before it worked. Second of all, the map legend isn’t interactive. I’m going to new york, and spent six hours working on a custom map, with a pin for every single place I wanted to go. i downloaded the app, only to find that in the map legend, you can’t click on individual icons, forcing you to leave the map legend, and click on every single icon until it pops up. Very dissapointed.

• 
  By Sarajsh

  My favorite map app

  Th first time iOS maps sent me to the wrong place, way out in the country somewhere, I couldn’t believe Apple had messed up. I sent Apple a message about what was wrong and expected them to fix it. Four times in six months I reminded them that they were wrong. Then they sent me a message that they had fixed the problem. I checked, they hadn’t. What I love best about Google maps is they tell you what lane to be in for the up coming turn. I don’t like that they only give you a two mile warning about your exit on the freeway/highway. If you’re in the wrong lane at 75 mph in heavy traffic, that’s not enough warning. iOS maps gives you more miles to play with, but that’s my only complaint so far. And they do show you an arrow so you can see which way you’ll be going, but I can’t see any of it with my sunglasses on. To keep slipping them down so I can see what’s coming and how soon while driving is both a pain and not safe. I wish they’d offer more info starting with 10 miles, then 5, then 2 or something...and do it verbally so I don’t have to play with my sunglasses or look down.

• 
  By KarenD345

  Only sometimes shows the saved locations on my phone

  I wrote a review a while back that the app no longer showed saved locations making it cumbersome to go to ‘home’ or ‘work’ since those saved locations do not show up in ‘recent searches’. I am very impressed that google responded to my review and fixed the issue. Unfortunately, the fix is not entirely 100% and the app now is rather temperamental about whether or not it shows the stored locations. It seems that if you still have a route displayed and then want to change it, the app won’t show stored locations but when you start from the map/satellite image of your current location, it will. Previous review: Used to work beautifully for the daily commute from/to work/home because of real-time traffic. Now, however, when picking a destination it only shows recent searches and not saved locations like home or work. It’s irritating and defeats the purpose of having stored locations. Yes, I do know the usual way home but the whole purpose of using google maps is to know the best route given the current traffic situation

Is Google Maps Safe?

No. Google Maps does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 4,168,606 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.7/5 . Justuseapp Safety Score for Google Maps Is 14.2/100.

Is Google Maps Legit?

No. Google Maps does not seem legit based on our analysis. This conclusion was arrived at by running over 4,168,606 Google Maps User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Google Maps Is 14.2/100.

Is Google Maps not working?

Google Maps works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

1. Pulling issues faced by users like you is a good way to draw attention of Google Maps to your problem using the strength of crowds.
2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
4. If you are a Google Maps customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Google Maps.