Snapchat app not working? crashes or has problems?

Snapchat Status

Published by Snap, Inc. on 2024-01-02

Snapchat is a fast and fun way to share the moment with your friends and
family SNAP • Snapchat opens right to the Camera — just tap to take a
photo, or press and hold for video. • Express yourself with Lenses, Filters,
Bitmoji and more! • Try out new Lenses daily created by the Snapchat
community! CHAT • Stay in touch with friends through live messaging, or
share your day with Group Stories.

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Common dislikes about Snapchat app

• Lack of claw clips in hairstyles

• Limited options for glasses

• Limited hairstyles

• Glitching when saving headband

• Lack of braces and necklaces

• Unable to delete clothes from closet

• Confusing UI changes with every update

• Discovery stories are nothing more than tabloid news

Have a Problem with Snapchat? Report Issue

Common Snapchat Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Snapchat app on iOS and Android devices. Solve all Snapchat app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Snapchat iPhone Issues and Solutions

Snapchat iOS app crashes, not working, errors
Snapchat iOS app network issues
Snapchat on iOS has black/white screen

Snapchat Android App Issues and Solutions

Snapchat has errors/crashing/not working
Snapchat server network connectivity issues
Snapchat has black screen

Snapchat iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Snapchat app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Snapchat app crashes or not working on Iphone (iOS):

Close and restart the Snapchat app on iPhone
Update Snapchat app to the Latest Version for iOS
Uninstall and reinstall Snapchat iPhone app
Update your iPhone to the latest iOS version

Fix Snapchat on iPhone unable to connect to server/internet connection issues::

To resolve Snapchat network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Snapchat black/white screen (blank screen) on iPhone:

Follow the Snapchat iOS app troubleshooting guide Here →

Snapchat Android App Issues and Solutions

Fix Snapchat not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Snapchat app issues:

Force Stop the Snapchat App
1. On android, goto "Settings" » click Snapchat app. » click "Force Stop".

Update Snapchat to the latest version on PlayStore

Clear Snapchat App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Snapchat app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Snapchat.

Fix Snapchat unable to contact server/ Snapchat internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Snapchat » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Snapchat » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Snapchat on android.

Solve Snapchat black/white screens issue on Android:

Follow the Snapchat android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Snap, Inc., developers of Snapchat.

100% Contact Match

Developer: Snap Inc

E-Mail: [email protected]

Website: Visit Snapchat Website

About this app

• this app opens right to the Camera — just tap to take a photo, or press and hold for video. • Express yourself with Lenses, Filters, Bitmoji and more! • Try out new Lenses daily created by the this app community! • Stay in touch with friends through live messaging, or share your day with Group Stories. • Video Chat with up to 16 friends at once — you can even use Lenses and Filters when chatting! • Express yourself with Friendmojis — exclusive Bitmoji made just for you and a friend. • Watch friends' Stories to see their day unfold. • See Stories from the this app community that are based on your interests. • Discover breaking news and exclusive Original Shows. • Submit your own Snaps or sit back, relax, and watch. • Pick your favorites and share them with friends. • Share your location with your best friends or go off the grid with Ghost Mode. • See what your friends are up to on your most personal map when they share their location with you. • Explore live Stories from the community nearby or across the world! • Save unlimited photos and videos of all your favorite moments. • Edit and send old moments to friends or save them to your Camera Roll. • Create Stories from your favorite Memories to share with friends and family. • Every friendship has its own special profile to see the moments you’ve saved together. • Discover new things you have in common with Charms — see how long you’ve been friends, your astrological compatibility, your Bitmoji fashion sense, and more! • Friendship Profiles are just between you and a friend, so you can bond over what makes your friendship special. Please note: Snapchatters can always capture or save your messages by taking a screenshot, using a camera, or otherwise. For a full description of our privacy practices, please see our Privacy Center. Be mindful of what you Snap!