Duo Mobile works with Duo Security's two-factor authentication service to make
logins more secure. The application generates passcodes for login and can
receive push notifications for easy, one-tap authentication on your iPhone,
iPad, or Apple Watch. Additionally, you can use Duo Mobile...
Yo these reviews are brutal
I haven’t actually used the app yet and I’m annoyed I have to, but speaking realistically, 2FA is just a way for school to keep everyone’s data safe. It’s a fairly aggressive answer in my opinion, but I’m sure it’ll be effective. That’s a whole other thing hackers would have to infiltrate. So I’ll deal with the inconvenience. But MAN the reviews are harsh. Kudos on whoever’s job it is to respond as the developer to reviews, you’re definitely catching all of them. I gotta ask, is there like a script you follow for most sorts of responses or is every response organic? Because some of the responses seem clearly prepared and almost glib to a certain extent, but others (especially responses to unnecessarily critical reviews) tend to be eloquent, but thorough in response to the defense of the service. When I read it I’m thinking “Man this guy really wants to try easing peoples uncertainties with the product.” So kudos!
A great option for 2FA
Seeing all the low ratings based on a business’ or university’s decision to apply additional security to their networks, I had to add my two cents. It is 2FA, not Duo, about which most are railing. If you don’t like 2FA, rid the world of hackers and thieves that will use every available means to get into any network they can. Until you accomplish that, accept the fact that for those trying to secure a network, 2FA is a necessary precaution, much like a deadbolt on a door. And Duo is a good method for applying 2FA. We primarily use Duo Push for accessing our systems and it works very well. Unrelated note: Duo works much better than this rating system, which will tell you after the fact that a nickname has been used but won’t suggest one that hasn’t been...
Love it - but Apple Watch app seems to have a bug
Edit - issue seems to have been fixed. Also, leaving the Duo app running in the background on the phone, which I hadn’t been doing before, helps. I implemented the free tier of Duo to safeguard my personal VPN against unauthorized access. It works great and having an Apple Watch app is neat too. But recently, I noticed that my watch app wouldn’t generate passcodes anymore. Push notifications to the Watch still work. Restarting the watch seems to work once and then it won’t give codes anymore. I couldn’t find a way to send feedback in the app itself, so I decided to leave a review. Hope this minor bug can be ironed out so I can get back to enjoying that extra convenience!
One of the most convenient 2 factor authentication apps
We were told to use this app for 2 factor authentication by my university. I checked the reviews and saw a lot of very poor reviews and kind of went “oh no.” These reviews as far as I can tell now are mostly just people who were also required to use the app, and had never used two factor authentication before. The app has been bug free for me and has the most convenient approach I have seen. They are complaining about two factor authentication as a system and being required to use it, not how well the app functions.
Thanks to this program, I’m locked out of my Coinbase account
Losing money fast! Downloaded this program to put another layer of security on my cryptocurrency account (Coinbase) on my iPhone 6S. I do NOT use iCloud. It was working fine, then later I decided I didn’t want it, so I deleted it thinking it would also delete the two-way authentication. I could still log in to Coinbase for several about 6 months after, and even updated CoinBase from time to time - never having to put in a key from Duo Mobile (since I deleted the app anyway, I thought it wiped out two-way authentication). Suddenly, to my surprise, IT NOW REQUIRES A KEY FROM DUO MOBILE!!! So I re-downloaded this app thinking I’ll just simply redo two-way authentication I get from this app. NOPE!! Now I HAVE NO IDEA HOW TO RECOVER my Coinbase app, no help to Duo Mobile. LOSING THOUSANDS OF DOLLARS BECAUSE OF THIS APP!!!!
I would pay to not have to use this
Daughter’s university recently implemented usage of Duo. If I need to log in to pay something, I have to wait for her to get the approval. The problem is, we are in different time zones. So she may be asleep when I need to access her account. It is extremely frustrating, and there should be a way to have two different devices authorized for approval. At times when we are together, there can be a lag when she gets the actual notification. As others have mentioned, if you don’t see the notification pop up you can easily miss it as it doesn’t stay on the screen. Please make an option for two devices...it would also be helpful for when you get a new phone and still have access to authentication on the second device.
I happily used Duo Mobile for years before I switched to a new phone without thinking to update my accounts. Had I known that at some point I could have started backing up my authenticator codes to iCloud, I would have done so. Now, I’m locked out of two of my most important accounts with no recourse. This could have been prevented with a simple pop up, text, or email to users notifying them about this feature. Even if your job requires you to use this software for your corporate login, stay far away for personal use. While your IT administrator can help you authenticate in, they shouldn’t have to do the extra legwork because of Duo Mobile’s failure to communicate with their users.
Don’t believe the naysayers
If you read the negative reviews, you’ll see people are complaining about two-factor authentication (2FA) in general. Yeah, it is an inconvenience. The advantage is increased security. Most of these people should be complaining with their IT departments or any service that requires it. Unfortunately, Duo is what they see when inconvenienced and this blame Duo. If you ever had to use a different 2FA provider, then you would realize that Duo Security is leagues better than anything else out there.
Add Naming Option
The app works well, just lacks a couple key features. The ability to add names to site codes, instead of just selecting "other" for third-party, needs to be added. Right now the only way to identify different websites (one not included in the preset list) is to add "website name" before the account name. You start to loose track of which codes belong to which sites. Also, the ability to manually sort is nice, however, multiple types of auto sort feature would be nice i.e.: sort by alphabetical, most recently used, *MOST OFTEN USED* etc. The ability to group multiple account logins under one website would be awesome! Like what you guys do. Works flawlessly so far. Keep up the good work and please keep these thoughts in mind for future updates 📳
Push notifications no longer working (updated)
UPDATE: Thank you to the developer for responding to my review. They recommended I ensure my iOS is updated. It is, and that doesn’t fix the problem. I also went to their recommended help pages. They also did not fix the problem. I don’t know what’s wrong with the Duo system, but my login attempts just don’t trigger push notifications on my phone anymore. ORIGINAL POST: Before, every time I needed to login to something on my phone, I’d get an easy push notification. Now those notifications no longer show up and I have to go through the more annoying process of texting codes or opening the app. Please fix this.
Needs Apple Watch Complication to quickly launch
I have to use this for work and overall use it almost exclusively on my Apple Watch - would love addition for support of a complication I can add to my watch face so can quickly launch as otherwise I have to hit the side button to load apps that I have added as favorites to the Dock and select Duo and adds a few more seconds which adds up over the course of the day as I launch the app about 20-30 times a day. Otherwise works great.
UI needs work on Apple Watch
This would get at least four stars if the UI on the Apple Watch matched the one on the iPhone. The iPhone UI selections cover two different corners and is easy to navigate. I love that Duo has an Apple Watch connection. The Watch face is much smaller than the iPhone, so why did they design the Watch so it’s much harder to use? The ‘Approve’/‘Deny’ buttons are thin stripes across the Watch face. I can’t tell you how many times I’ve hit the ‘Approve’ button and my fat finger has instead hit the ‘Deny’ button instead. It’s very frustrating.
My college uses duo for protection but it makes everything harder, and I’m not convinced that it makes our accounts any safer. Logging in is a hassle, communication between two devices is bad and sometimes does not work, switching devices is difficult, and the passcodes almost never work. I would pay to not use this app and go back to the way it was. I have experienced being locked out of my school information website because my phone was dead, been in class without access to my notes because I did not have my phone to allow access into my own account. This app makes everything harder.
Needs improvement for watch OS
The iPhone app works very well, but the watch implementation needs work. There are 2 areas to improve: support for independent watch app for people who own the cellular version of the watch. When my phone battery dies I can use the watch app without the phone. Also if I forgot my phone at home I’m out of luck. Secondly the UI for watch should be improved, make the approve button on the top and dent button on the bottom not next to each other, fat fingered many times with the watch.
Two Duo accounts diminish functionality
This was working fine when I just Haden’s system needing two step verification. I could choose push, passcode, or call. Now that I have a second system added, the three options are still there. However, when I request a Push, I can only get a passcode. Then I have to cancel the request and change to passcode. This should be an easy fix, but there is no Help contact information.
Yes. Duo Mobile is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 3,209 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.4/5 . Justuseapp Safety Score for Duo Mobile Is 25.4/100.
Yes. Duo Mobile is legit, but not 100% legit to us. This conclusion was arrived at by running over 3,209 Duo Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Duo Mobile Is 25.4/100.
Duo Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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