American Airlines app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️
Not working
42.2%

Something else
27.5%

Login
16.7%

Connection
9.8%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of American Airlines Problems 🔥

- WiFi functionality in the air to stream doesn't work well in the app

- Upgrade list isn't well done and isn't able to be seen in real time

- Unable to check into flight or make any changes using the app the night before

- Lost 18 months son's stroller and company refused to pay for it

📋 28 Reported Issues:

W
Will 2025-02-08

Won't open

W
Will 2025-02-08

Won't open

B
Brian Dever 2024-12-19

App won’t let me log in. Brings up blank screen.

J
John Prinslow 2024-06-08

App does not update my miles for any flight I take. I have to request missing flight miles to get credit. It also doesn't provide any flight notifications for check in, gates,upcoming flights nothing

T
Terence Stuckart 2024-02-25

Unable to enter Confirmation number on the (iPhone) app. My next flight is not listed and the “Find flight” requires I enter confirmation code/number or ticket number. The app won’t let me do that.

C
Craig L Ferreira 2024-01-10

my mobile app is not updating my outbound flight to PVR. I changed the flight over a week ago. It shows the change if I login on line via my computer but the mobile app does not reflect the change.

C
Chuck Garland 2023-12-11

Will not let me get my boarding pass through the app.

S
Stephen Larson 2023-12-07

Screen keep spinning

E
Eric Persson 2023-10-16

App just keeps spinning

D
DANIEL HELGERSON 2023-09-09

The app is installed on my android phone but it no longer shows up. I can find it by settings> apps> american airlines and open it from there. But I cannot find the app logo.

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William Westney 2023-04-19

App will not open at all - just a spinning circle. I have updated it, cleared the cache, uninstalled and reinstalled, restarted my phone many times. Please help! I am traveling today.

C
Curtis Knepp 2023-03-03

Why am I not able to get my flight info on your app

T
Tracie Tanner 2022-08-21

I downloaded the app on my iPhone. When I click on the icon to open the app, all I get is a picture of a rolling hillside with a mountain in the background and then it just closes. I want to use the app to watch flights but this is ridiculous. I have deleted the app and downloaded it again twice and shut my phone down three times. Nothing has changed.

V
Vasilis Apostolides 2022-08-17

I installed/run the AA app on my Samsung phone. I type my AA frequent flyer 7 digit number in "AA ID" and it keeps saying "Incorrect AA ID entered".. been like this for weeks. On the web, I can log in all the time using the same id login... Sucks since I'm travelling abroad and want to use the app

K
Kathryn Nesmith 2022-08-11

I can not access on the plane for entertainment. I was watching a movie on the flight and it suddenly disconnected, and I haven’t been able to connect since then (on multiple flights).

R
Rebecca 2022-08-07

App is down in USA. Reset password, logs in fine on laptop, app in mobile continues to read "unsuccessful" 6 more tries.

R
Robert Rutherford 2022-07-22

I am in Thailand and trying to access the app. Initially told me 45 minutes. Since then it has gone up and down. At one point down to 25 minutes. Now it is just spinning around with a blank screen. Every once in awhile it will refresh and briefly return to the screen only then to go back to blank screen and round and round it goes.....

K
Kate Irwin-Smiler 2022-07-21

I can’t login to the app (iOS). I was able to login earlier but kept getting a security message so I updated the app. Now it’s telling me that the same login information is incorrect.

P
Patrick Becquet 2022-07-10

Can't login to AA app on Android. Browser login works on laptop

W
Walid Elsaid 2022-06-15

I can not upload my health document certificate.

B
Bernard Allen O'Shea 2022-06-06

I cannot seem to get into the App. I have changed my password and I still show error. We are traveling in late November and need to have this resolved before then.

J
JENelson 2022-06-06

Cannot get app to pull up my boarding pass nor get chat to open. Worthless , just like the airline itself

J
Judy Shawver 2022-05-30

For many months now.. I AM able to check in for my flight - but when it goes the to boarding pass step where you check mark which passenger to get passes for.. that screen lasts a nanosecond and disappears and I am unable to check any boxes and unable to get the boarding pass. I am able to do it just fine on my husband’s phone (we both have the same iPhone model) and then send my pass from him to me.. but it is irritating and I will be traveling without him in August. I have tried deleting the app from my phone completely and re installing it, but that didn’t work.

C
Charles Hearne 2022-05-25

I can't clear old ticket from changed flight to get new ticket

C
CONNIE POLIVKA 2022-05-21

Can not access upcoming trips. Website freezes continually. I have been trying to verify flights and seats for over 2 weeks. How can I verify upcoming flights? Phone number?

E
Eric Moe 2022-05-14

I’d like to use the app. But when I log in, I get an unusual error message related to some Security Issue with the network. When I try to continue as guest, I get a simple Error message after entering data. Able to log into aa.com fine. There’s nothing wrong with the network

L
Loretta Garver 2022-05-14

Cannot enter record locator info to search my trips

A
Anna Capaldi Edwards 2022-05-13

I have an iPhone. The AA app will not let me enter a record locator number. When I click in that field, the keyboard doesn’t appear, so I cannot type.

Showing 1-28 of 28 reported issues:

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Developer: American Airlines, Inc.




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