Contact DoorDash Support

by Melissah33

Don’t get me wrong the app itself is okay sometimes when they’re not having technical issues but believe me when I say this is you have a problem customer support is absolutely zero flippin help. This is week three story of a dasher countless emails calls chat supports supervisors and resolution teams I can’t even get into my account. I’ve had my account for almost three years about 3 months ago got reactivated and started to dash again only to receive a “login error” finally get through to support told the team will email me a day later contact again and this time I’ve been told I didn’t opt into a location privacy sharing contract on their end and countless other are dealing with this and they’re working diligently to get the accounts back “okay” we’ll next thing I know I still haven’t heard anything in a week contact again and now I’m being told there’s another person name on my account! Major issue my bank account and private info is on this app so what’s going on?! And guess what I get told I’ll hear back with the team about this and what do you know still nothing and here we are today two calls in trying to figure out what’s wrong and I’ve been told my accounts on the sign up process and I’m not active how does any of it make sense it doesn’t so save yourself your life and stress level before deciding to put your hopes into something like this only to be royally messed when you need help from them

by Alfunions

First of all, Dasher support is atrocious. 9/10 times they don't actually help us because they don't listen or there's a language barrier. They don't understand how the app works. They lack basic customer service skills and only frustrate us more.

Second, why is it that I couldn't reset my claimed time to have an hour less? I scheduled myself earlier in the week for 10am - 8:30pm today. Since last night, I have been trying to change it to 11am - 8:30pm but it will not allow me despite already having that time claimed. I wanted to give up an hour, not get more hours. I should be allowed to do that even if "the time slot is no longer available" because I was already apart of that time slot. It doesn't make sense. I understand that no one else can schedule at that time for more hours but I should be allowed to take time off of my schedule since it's already claimed. It's not like this hour is even worth dashing in (10am-11am).

Finally, the text service is ridiculous. I am bombarded with texts for absolutely every order when I already get a notification from the app itself. As drivers, this text system is distracting and over done. I wish we could opt out of order texts and just received the rest without opting out of texts completely. We need to be able to communicate with our customers but don't need your text service distracting us while we drive. I received 30 texts in 2 hours yesterday. That's nuts.

by UncleRays

It has potential, but the real issue here is that even though you are working in an assigned area, they often take you up to 20 miles outside of your service area, then you cannot pick up another order until you drive back into your service area. Beyond that if you try to cancel an order that takes you this very far distance, you get dinged for cancellation. So you may have to except an order that will only pay you $1.50, which won’t even cover your gas to get all the way out there and back. At that point you need to hope that the merchant actually has the food ready, or you could theoretically be making less than five dollars per hour.

This is probably an example of about 30% of the routes. The other 50%, DoorDash doubles up much of the earnings, leaves you with a tiny amount of pay, and the remaining 20% are very close by but don’t expect to make much because it is very close by.

Then there’s dealing with customer support when something happens like they send you to a closed restaurant, or the restaurant is taking 20 or more minutes beyond the estimate. At that point the customer likely will not tip you as much, even if you do reach out to them and let them know of the issue. DoorDash customer service will typically give you the response that they will work with you to make it right, but they never really do in the end. You can expect next to nothing out of them, and it will likely even damage your reputation.