Venmo Reviews

by Pastormlg

Reported to Apple.
What a scam! I’m leaving a 1 star review… and it auto-populates and posts as a 5 star. And then doesn’t post! Not a great app for business owners, at least not for me. Loaded Venmo at the request of a client; fees were typical. I had to wait two days until a weekday to authenticate my business account. Authentication (email) kept opening Venmo and with no further instructions. My account was frozen without explanation. The bot-based chat only refers you to links that in my case solved nothing. Spent several days trying to in-freeze my account. No explanation was given. Customer service is done by email by the developers’ design. No exceptions. Terrible! In my case thousands of dollars were tied up in business account, so if you need immediate attention this not a good system. First email from “Jorge” was a copy paste and the only usable info was that another team needed to work on my account and that it would it be 24-48 hours. Imagine telling your employees on the day they expect to get paid that it would be 24-48, and then another 3 days for the money to transfer before you write them a check. Got another canned letter from “Greg” saying that they had lifted restrictions, but without explanation or how to prevent in the future. If it works for you that’s great! The 4.9 stars, after reading some, left me scratching my head. Hope that helps both users and this app.

by PJB2B

As far as transferring money to another person the service works pretty well , just like CashApp or PayPal.

The this app card has been a horrible experience. For the first few days I had and used it I experienced no issues. Today it was a entirely different story. My card with adequate funds on it was declined everywhere causing much embarrassment. I finally reached out to this app and after several attempts got someone on the chat option. They basically told me they were being declined for security and could do nothing to assist me. Under normal circumstances I could understand and actually be thankful for a financial institution protecting my best interests but my card was declined at Kohl’s department store, two gas stations and even the ATM. The representative hand no remedy to give me beside cashing out to my bank and using my debit card. That would have been fine but the instant transfer wasn’t an option so 1 to 3 business days is now what I’ll have to wait to access the funds. Long story short if you want to send someone money who doesn’t mind waiting to get the actual money in the bank for a few days then this app is a fine option. If you want access to your funds quickly or the ability to use a debit card issue free use PayPal or your bank. Today’s issues put this app on the bottom of my list for fund transfer services for sure and the person I chatted with just solidified that I am making the correct choice.

by Kevin.Christopher

There are so many issues with this app it’s completely ridiculous. Their app is a complete joke. Every transaction I’ve ever done has had issues. Basically you get a generic error that says it’s your bank that’s the problem and that they are rejecting the payment. Which is completely untrue. That happens like 20 times and then randomly on that 21st time it goes through an hour or two later. The customer service is the worst I’ve ever seen. They deactivate accounts without giving a reason or even attempting to contact the account holder first. They just deactivate the account and say we are not going to give you a reason (claiming that this is to protect their other users because knowing why is somehow a security risk). They don’t even let you respond. “If you have any questions on this decision, this matter is closed and we can’t help you”. All the funds in the account they put under hold and you will likely never see them again. They are basically a bunch of thieves taking money from good people who made valid transactions that they deem invalid for their own made up reasons that they don’t want to share. When they see an opportunity, they cash in. I could keep going on with their bad business practices but my advice to anyone is just stay away. I personally wish I had never used their service, if you can use something else. Unless of course you like throwing your money in the trash or burning it.

by RNice00

I would rate this an absolute 0 if possible. Venmo is fine until an issue arises. The first issue is that it takes days/weeks to get a response from support. The largest issue however is that on an app that is nothing but transactions from one person to the other they can’t access more than your information. I had a friend make a payment to me. this app in error took 2 identical payments of the same amount from my friends bank account. When she flagged the second transaction as fraudulent to stop it from going through this app froze both of our accounts. That is completely reasonable. Her bank worked out the issue and was refunded the extra payment that was taken, however the initial payment that was made went through and was moved to my bank account, this app saw this as a “we lost $500 and you will need to pay that back before your account will be unfrozen. No, she has $500 less in her account and I moved it to my bank. This is a normal transaction. After over 2 months of limited response and ABSOLUTELY NO HELP FROM CUSTOMER SUPPORT my account will remain unusable. Support eventually told me that what I am saying has no merit and my account will remain frozen. They said they do not have the ability to look and see if she actually made the payment because they can’t look at someone else’s account. How does that work to help any transaction if you can’t look at both people involved. This being said I will take my business to any other platform but this one.

by Kayb3596

If someone sends you money and you send that same money to others, or use that money at a point of sale…you should have no problem. BUT if you want to transfer money from your bank account to your this app account or vice-versa…it will take you a WEEK to get your money. They’ll take it out of your bank account and you won’t see it show up in your this app account for 3-5 business days. That means if you initiate a transfer after the cut off on Friday you won’t see your money for 6 days. No one takes 3-5 days anymore…Any other app does this almost instantly so why does it take this app so long? The customer service won’t give you any answers. They just read the information off of the website. I can read…and I DID read the information on the website before calling. I called because I want better information. Customer service cannot help you. They will just read from their script over and over again. You telling me it takes 3-5 days (over and over again) does me no good when I want to know WHY your process takes so much longer than every other one out there. The “it’s being verified” story doesn’t make sense with the technology we have today. Maybe it’s time to streamline your verification process??? Then I realized it’s a product made by PayPal. I had issues with PayPal and stopped using that a long time ago. Can’t call a pig a flower and expect it to behave like a flower. It’s still a pig.

by Rae Alexis

I’ve been using this app for quite a while now, and for the longest time I would have given it a 4 star rating, it’s a bit buggy sometimes and they hold onto your money for much longer than a typical bank transfer takes, but generally I didn’t have much of an issue with Venmo . However, that changed as soon as I DID have an issue and needed to reach out to customer service.

Just be warned if you have to reach out to customer support for anything other than a replacement card, they don’t give their support reps more info than they have already given you. From what I’ve gathered, reaching out to support means they’ll just be giving you guess-work information based off the information you already have. This isn’t the support reps fault, but it does show this app has a complete lack of care for not only their users, but for their employees trying to provide customer service, no one has been set up for success here. If I could stop using this app I would, it seems to me that they care more about holding onto your money for 3-5 (almost always 5) days, not giving you any real information as to why, and letting their staff receive all the consequences and it shows. When I have a problem with my account I want to speak with someone who can give me real answers and this app just doesn’t have that. I’m not looking for someone to rephrase the information I already have, I’m looking for help. Do better this app.

by TheExploristChica

Originally I downloaded Venmo to receive the $10 fee , Venmo was downloaded 6/5. The incentive was valid through 6/23. Of course many people would sign up, after signing up I waited two weeks to see anything. Yet to no avail I received nothing, I went on Twitter to see if my tweets to customer service and to this app went through; which they did. Going through I saw many people tagging them and I didn’t see anything of mine . Though people were receiving the $10 dollars. Upon attempt to reach out I got nothing only able to see that I have made an account but received nothing. Customer service is terrible no matter the method there’s no answer only them helping other people. I work in customer service so I understand high volume demands and service when there’s an incentive, but this is ridiculous. They falsely advertise their $10 dollars only to have people download it, it’s one thing if it was a late registration but this was in the beginning of June and it’s currently over and I haven’t received anything..nothing. At first I thought it was high volume but now it’s pure laziness as they deliberately ignore me. Then to my surprise they are selective with who they are helping. I would say one star but in reality it’s a zero. It’s been a month and then can’t deliver their stuff on time. It’s one thing if you are trying but actively waiting a month for something I deleted Venmo and account in pure disappointment.

by Pop Galore Fan

I never write app reviews but I feel so strongly that the this app app is the worst app ever, and due to one of the recent changes, I had to come write a review. Using the this app app is one of the most frustrating experiences ever and the fact that completing very very basic actions (ie. requesting money, viewing outstanding requests, cancelling requests, sending money) is extremely difficult is so whack. Coming from someone who works in developing software, I cannot believe whoever runs Venmo won’t prioritize basic usability and functionality. Venmo wont send money without crashing. The this app team keeps adding all these pointless features while failing to even make the #1 task users take a seamless experience. The redesigns are so random and weird and do not make Venmo any better. They come with zero instructions on how to use the new interface. The button to view and cancel requests is randomly gone, and there are no instructions on how to now find them. If you’re going to change or remove a very important button, please tell me where I can find it. On top of that, I went to the this app help center to try to find where I can view my requests and there are no articles. I would choose literally any other money transfer app over this app in a heartbeat if it weren’t for the fact that most of my friends and family use it. If you work for this app, I hope you read this review and feel dumb.

by Breiannmavraedis

I have money that was sent to me for bills on my this app and when I tried sending it to my bank it immediately locked me out and said my account is frozen... I’m not sure why but it won’t even let me do anything from this point in my account. I went online to your “help” page and followed the instructions for a frozen account... it ended up being a dead end. I then called customer support and they wouldn’t even tell me the issue with my account, just said it’s going to take 5-7 business days for an “account specialist” to look into my account. I don’t mind that, all I asked was if I could send that money back to the original sender or just cancel that payment. They said once a payment is sent through there’s no way to get it back to the sender, not even through customer support. So basically I have money sitting in my account and I can’t even touch it because my account is frozen? And they won’t allow me to speak with anyone before the seven business days. Absolutely shocked and mortified with this apps customer service skills. Very obvious that they don’t care about their customers experience and they have zero safeguards for protecting the financial aspect of Venmo. There should be some way to send that money back to the sender so I’m not sitting here waiting for nearly two weeks just to access those funds, or allow me to speak to an account specialist over the phone. Once this situation is handled I’m never using Venmo ever again.

by Kag07

this app has no good system in place for fixing scenarios where you accidentally send a payment to the wrong user. When I did this I immediately commented on the payment to the wrong user explaining the situation and asking for my money back. I also sent a money request to the user I incorrectly paid explaining the situation again and asking for my money back. The user took a while to respond and when they finally declined my request for my money back I immediately contacted this app support about the situation. Instead of starting with saying there was nothing they could do since too much time had passed since the incorrect payment was sent, support wasted my time over numerous days requesting extra information, requesting information again that I had already provided, and finally acknowledging that I had proven the payment went to the wrong person but there was absolutely nothing they could do about it. Instead of telling me that obvious response immediately they sent me down a rabbit hole and wasted my time first. They acknowledged that the user wrongly kept money that was not theirs and yet they refused to do anything about it. Even if I didn’t get my money back they should have at least suspended or removed the account of the user who abused the situation, but instead this app did nothing. Don’t waste your time and money on Venmo, they will do nothing to protect their customers from bad users.

by TracyRoberson

I rarely use this app only for small things usually, however one day after a larger transaction my this app account was frozen. I received an email from this app letting me know it was frozen but not why. I emailed them to ask because apparently that’s the only way you can communicate with them. I received an email that said someone would get back with me in 6-8 days. So 6-8 days later someone messaged me and said that due to suspicious activity and their inquiry into that activity I had been permanently deleted, but due to security reasons they cannot tell me what it was that I did wrong… I’m sorry, you can’t tell me what u did wrong?!?! I was unaware that my little life was such a security threat to this app and if I knew what it was I did wrong I guess the whole company would fall. this app made me feel like I was some sort of criminal. Luckily I was able to transfer my balance before I was deleted. Don’t know what would have happened to my money if I hadn’t. So beware of your transactions because apparently you can be a criminal too and I hope you can get your money back! Now they won’t even let me send a 1 star review it keeps making me pick a nickname and says they are all taken no mattter what I put in… so I will try to give it two stars if your reading this I guess it worked. But really I would give it negative stars if possible.

by Alanaalexis

I have never had any problems with this company/app but today really changed all of that. I wanted to add money to my account to cover some charges so I transferred almost $90 from my bank account to my this app account. If you have used Venmo before you know when you make a payment to someone the money comes out of your bank the next day. I checked my bank account and it came out so I check this app and it doesn’t show up. I talk to customer service on the chat, over email, and on the phone. Over chat and email they tell me it is run as an ACH transfer and takes 3-5 business days to show in my account. I work in a bank with these types of transfers and they never and I mean NEVER take 3-5 days. They take one at the most two days. Furthermore it was not run as an ACH transfer it was run as an auto debit (as if I swiped my debit card). I asked multiple times why I was being lied to and no answers just a run around. The girl at customer service on the phone was really trying to help me but she just didn’t have any information. I don’t know if she was new or if they just don’t care enough about their customers and employees to give them info and training to be able to help people.

Don’t EVER put money in your this app account. Wait for them to take it out of your account after you transfer it/make payments. They will take your money then lie to you and hold it for as long as they can get away with it.

by Dani.M.OR

Transaction wise I have really had no problems with so far. I haven’t experienced a frozen account or deletion. My main question is what is the purpose of listing transactions for everyone to see. I may be able to hide mine but I can still see everyone else’s. That’s a privacy issue. Why even do that? What useful purpose is there to list people’s transaction. I think it’s a horrible feature and has no practical purpose. No one needs to know who paid who for what. It doesn’t make it better because amounts aren’t shown. None of the transaction should be shown. I would really like to hear the answer to this question. What is the purpose? I know I’m not alone with this line of thinking because I’ve had conversations with people about it. If it weren’t for a few people asking me to add Venmo I would never use it even though transactionally I’ve never had problems. I think this feature is a privacy issue and it’s not your place to put out there who I’m paying money to and for what. It doesn’t even sound like it should be legal. I’m sure it is since you do it but it doesn’t sound like it nor should it be. I think that entire part of Venmo should be removed. But I would like an answer. I’m so curious to know why this is a good idea.

by Alfred Lover

My identity was recently stolen and I am waiting for a new debit card in the mail. That incident rendered my current debit card useless until the new one arrives. Because my bank account is attached to my this app account, I am able to transfer funds from my bank account directly to my this app balance, then use my this app card until my new debit card arrives. It made transactions very convenient, and with this app rewards I was able to earn almost $5 back after using my this app card at Walgreens. That was pretty cool. I love the convenience of this app and the fact that many of my friends have it makes it easy to pay people for miscellaneous purchases or goods/services. I recommend this app and have been pleased with Venmo so far. I have had an account for at least a few years now and have never had any huge issues. One time, I did pay someone and they scammed me, but because of this app’s policies I wasn’t able to get the money back. I own my mistake and realize that it’s not this app’s fault that I was scammed. I do wish they had some better options (like refunds, or at least partial refunds) for people like me who get scammed and don’t realize it until the transaction has been processed. Other than that, I will still continue to use Venmo and recommend it to others because of its convenience.

by Cece_Wats

Despite some of the bad reviews that I’ve read, I actually have had nothing but great experiences with this app! I started my account to only use it to send rent money to my landlord but then I said to myself let me try the debit card out, which is also awesome! I literally had no money to eat on at work for lunch and payday was one day away so I swiped my this app debit card just to see if it would work & it did! I looked in Venmo , so basically this app will take from your bank account in inclements of $10 even if your bank doesn’t have any money in it, which I love! But do not take a risk on it if you do not plan on getting paid within a day because then the money will be charged from you bank (WITH NO FEE best of all!) but if you don’t put the money to cover what this app took from your bank with in the next day then your bank will charge you fees of course, but I got paid that Thursday so my direct deposit hit before this app took it! So it was Perfect thank god I had “a borrow” in a since to get my lunch! Then paid back the before the money charged my bank account (paid for the items Tuesday night, then this app took the money out of my bank Thursday) 😊and (Knock on wood) I haven’t had any problems such as other reviewers on here! Thank God! this app is really great Believe it or not & I genuinely haven’t seen any fees what so ever like most prepaid cards/apps

by Danilolololol

I have yet to have any issues using this money transfer service. Venmo itself is simple to use & provides a convenient way to send & receive money between it’s users. this app not only provides independent contractors with an electronic avenue to be paid/reimbursed, it also provides users the ability to track their activity electronically & keep a paperless record of all of their transaction history. I use this app on a regular basis for both personal & professional reasons, it makes it easy for people, like myself, who don’t tend to carry cash. Whether it’s to pay a sitter last minute or make an impromptu purchase at a yard sale, I’ve been able to use this app in place of cash on multiple occasions, saving many trips to to the ATM. With the ability to instantly send & receive money, this app simplifies group spending by allowing a single person to make a purchase or cover a bill for the group as a whole rather than attempting to split the cost amongst multiple people. These are just a few of the benefits I’ve experienced as a this app user & I’d recommend Venmo to anyone looking to simplify their financial activities.

by Shahshnk

I used Venmo for a little while with very little issues until just recently. I need to transfer $800 worth from a friend you owed me money to my bank account. They paid via this app and now when I do the instant transfer to my bank account, this app will not allow the funds to transfer. When I spoke to a customer service rep they said to use the regular transfer option and stated that it would take 1-3 business days. All that is fine but the real kicker is they mentioned that the 1-3 business days are not guaranteed. There would be a chance that they would have to delay it further if necessary. They said they are not allowed to give a reason why the instant transfer won’t work nor why they wouldn’t be able to transfer the money past the 3 business days. When I asked if it was possible my money would be stuck in this app they were quiet and wouldn’t give me a direct response. Do NOT trust Venmo. Especially with large amounts of money. It was foolish of me to be inspired by small transactions to gain confidence in them with bigger transactions. My two cents is stick with Apple Pay or a regular bank account. If I did I wouldn’t be out over $800 in a few hours. DO NOT DOWNLOAD

by Unsatisfied W/ Venmo

More than once my account has been “frozen” by this app. It’s a period of time when your account and your funds in that account are not accessible. You’ll be asked for an image of your ID to be uploaded and then told to wait. Ironically, the purpose of this type of service is to be able to instantly transmit funds digitally, from anywhere you have a connection to the network/internet. So when you may need the service the most, and have done everything you as a user needs to do, this app may choose to freeze your account for review. Which means, you no longer have those funds in your bank account and you can’t use them through your this app account. So in my instance, when I’m trying to get funds to a family member in an emergency, and we’re talking a couple hundred bucks, it gets flagged and held at the most inopportune time. And of course, those funds are now out of my bank account so I’m not able to reroute them a different way to successfully get them to my family member in distress.
And BTW, I entered those funds on this app buying some Cryptocurrency. Only to find out you’re not able to send or trade Crypto on this app. Completely useless!
That won’t earn you many 5 star ratings.

by RNHC

I sent my brother money through this app 18 days ago. He had not used the this app for a while. After I sent the money my brother informed me that he was not able to get into his this app account because the phone and banking information he used to set up his account had changed. I thought “no big deal, I’ll just cancel the transaction and use a different app.” Well, according to this app’s policy, only the recipient can send money back to the sender. The sender cannot cancel a transaction. So we have been going back and forth for 18 days by email trying to upload documents to prove that he is the owner of the account so that he can reset his account access the funds I sent him.
I don’t understand why the process of updating one’s account is so complicated. The customer service by email is terrible in that they are not solution oriented. I am extremely put off by the fact that as a sender I cannot cancel a transaction. I am equally put off by the fact that there is no straight forward process for someone to reset their account. Luckily I sent it to my brother whom I know. I can only imagine what would have happened if I sent it to a stranger. I am not doing business with this app anymore. And I am recommending my friends not to either.

by Maffew2I5

Honestly I will only use in alone now prior to the other day I was on the E using cash app but now I see this app actually works to resolve problems for their customers Cash App was basically like there’s nothing we can do we’re ending the conversation bye.
They didn’t say here is what we found out do you have any more questions I can help you Liz nothing like that very nasty basically like since we have no answers we’re gonna and the conversation here and that’s it and I just didn’t like the way they push me off and pushed me to the side as if I’mNothing but I do not recommend Cash App to anyone their customer service is the worst this app is the best Pay Pal’s second and Cash App is not even on the same category of them to Cash App will take your money and then they will not tell you who they charge the money to so you can call that person and dispute the charge no they’re gonna just push the charge on my account and not tell me anything more other than we’re gonna end this conversation byeThey they didn’t ask one time do you have any more questions is there anything no and unfortunately I have to stay with Cash App for a little bit longer but I will be converting over to no catch up soon once I get everything straightened out becauseHad no interest in helping to customers solve a problem

by Pyrolion54

I’ve only had one transaction over this app and it’s already proved unusable. I was sent money by a friend on this app, against my raised objections. I already use Cash app, Zelle, PayPal frequently, but they sent it via this app anyway. I go to transfer the money to my bank account, and I get a vague error message. I successfully connected my bank account, but when I went to send the money, I got a vague error message. So I contact support through chat. I’m 34th in line to speak to a representative. After waiting 15 minutes, the chat window closes on its own. I reopen it, but have to get in the back of the line. I try again the next day. Same thing. A week later, I try again and get connected with a representative. I explained the situation, and the response was literally “the system is showing an arbitrary error for reasons that we representatives are not allowed to see on our end.” That’s right, the system had an error for reasons not shared with customer service reps. After some back and forth, the representative figures out that the error is because my bank info is on another this app account- my wife’s. Apparently this app does not allow a bank account number to be on more than one account. So, my wife and I can’t use Venmo at the same time. It’s just ridiculous.

TL;DR just use cash app!!!!!

by Johniquar

Okay hello my name is johniqua so it says that this app is holding my money okay after my money is returned I’m not using this app again. I understand I violated some kind of rule or whatever. I clearly explained what happened plenty of times 4 times in a row sent my ny stat Id picture twice. I don’t get it I couldn’t put the money on my card I clearly explained that then it says I can’t use my account how in the world is it that sending money is so difficult. when you try to get your hard earned money back to you. which your the rightful owner of someone tells you they’re gonna hold it oh heck no. I will like my money returned to me no one has to ever worry about me using Venmo again. I’m sure I will never use Venmo. I will be darned if someone freezes my account then I give my Id and tells me they’re holding on to my money as if I’m a little kid who just got there allowance and is spending to much money I understand not you fault I chose Venmo and have to deal with whatever but if I knew I was causing trouble sending the money back to my boyfriend and requesting it back because we both couldn’t find a card to place the money on I would’ve been asked my sister to use her bank card to put my money on man why the heck why do I have to go through this so I really can’t get my money back

by Breonika McGee

I got my school refund on my chime account. I had a new card ordered and had not gotten it yet. And I needed the money, so I sent it to my brothers chime account. He then sent it to my this app account because I had that card. ALL of my transactions were getting declined, except a couple that went through. So I sent the money back to my brother, and ask him to try the transactions and to try to withdrawal from his this app. Same problem. So we contacted their chat team about it and we had recently moved so we figured it was happening because we moved to a different state. We called about it a couple times. And they ended up freezing our accounts! They asked us to send pictures of our State IDs or Drivers licenses to prove our identity. We did that. I also sent the a picture of our lease to update our new address. They told me that I went against their user agreement and that my account was being permanently closed and that they were investigating my money for up to 180 days to see if they can give me MY money back! I sent them pictures of my accounts showing what I did. And I also kept the chat transcripts and email communications with the company. No luck at all. And they won’t tell me how I violated the user agreement! I need my money! I have kids and bills to pay and I can’t now.

by Nasirgold123456

this app is literally one of the worst apps you could possibly get. I tried to send money to my account instantly and it wouldn’t go through. The excuse I was given was because of “suspicious activity”. Basically whatever they deem “suspicious” is grounds for your account to be frozen, delayed, and or locked completely. Pretty much any large sum of money is apparently “suspicious” so I wasn’t able to get my money out even after I said oh well I’ll just do the standard transfer and wait the 1-3 business days. I had to send the money to a friend and have him do it instantly and send me the money on cash app. I’d honestly advise using cash app over this app easily. It’s simple, easy, and doesn’t have so much baggage with it. You just type the amount you want and you can send the money to someone instantly and take that money out whenever you want to. Customer service was awful and they didn’t believe the account actually belonged to me and had me go through at least 4 different security processes on the phone to make sure it was actually my account even though I explained in detail only things an account holder would know about their own specific account. They tried to make it way too complicated to use and it’s honestly a hassle anytime you actually want to use Venmo . I deleted it so fast after getting my money out and I’m never using it again

by JBritz420

I have money in my this app account and it’s not allowing me to pay someone with the money in my account it only allows me to pay with my debit card but I can’t pay with my debit card if my money is in my this app Venmo has serious problems that need to be addressed. Your instant transfer system needs to be fixed I talked to a support person and they told me that somedays you can instant transfer and some days you can’t this is upsetting and brings me to the conclusion that I will not be using Venmo. I can’t give Venmo no starts but if I could I would considering that your app isn’t compatible with my bank so I have to manually verify my bank which takes 3 days and then the standard transfer takes up to 3 more days so I cant get my money for a whole week like that is an issue. If I can instant transfer yesterday I should be able to today especially if there wasn’t no suspicious activity or anything of that matter on the card or account. Once I get my money I will not be using Venmo and I will advise all the people I know that have it to use a different app that actually gets you the money when you need it, I’m also never going to advise people to use Venmo or download it because of these problems you are hold peoples money and causing problems for them. I would fix your problems before your app falls under.

by Dklst

I had a problem with my ATM withdrawal. Not having any transactions for over 24 hours, when I went to the ATM it declined me even though there was more than enough money in there. Thinking it will be a simple fix ended up being a 24 hour headache with still no resolution, And my money on able to be withdrawn or even used for purchases. Went from the best app to the worst app in one day! The funny part of all this headache, every time I called they said there is no holds or locks on your account everything looks fine. Something you must’ve done at the ATM cause the computer to decline it. They couldn’t clear anything in the system and the best suggestion was wait a few hours and try again. After trying again and again, and calling them again and again. I was still on able to withdraw from the ATM. They don’t know why I was being blocked and said there is no hold on my account. I said to them if I can’t withdraw from an ATM I guess there’s no point of me having the this app account and I should just cancel it. Their response was yes I agree that would probably make sense if you’re an able to use it. Never in my life have I heard a company tell you to cancel them. And that was from not only 1, but 2 people. 1 of them being a manager. And the crazy part of it all is still no one can override the computer that’s blocking me from using my ATM card. So needless to say I’m done with this app

by Jules Jimenez

When I first started using this app a year ago, I had zero problems. Friends and family would send me money and I would use “instant transfer” to my bank account since that was the quickest way to send money and I would receive it with NO ISSUES! All of sudden I am getting problems with the instant transfer. I have contacted this app myself and let them know the situation thinking they could fix the problem since it’s on them, but they are just useless and they offered me a “better solution” to the problem which was waiting 2-3 business days for the money to be sended to my bank account. HAHAHA NO. So apparently now their system is “declining” my instant transfer funds and there is nothing they can do about it. How could you not do something about this!? It’s your company declining my transfer! If anything YOU SHOULD BE THE ONE TO FIX THIS. All I am trying to do send MY MONEY that I need to in my bank account, and yet I can’t touch it. This is absolutely ridiculous. This isn’t the first time this has happened to me with the instant transfer fund, but now that this is happened to me a second time, I am done. After I figure out a way to get all the money onto my bank account, I am deactivating this app. I will never use this app again. If you read this, please don’t waste your time on this app, because like they told me, there is nothing they can do about it. I am extremely disappointed and upset. Goodbye this app. 👎🏼

by Alexiam.k

I have had three this app accounts and all of them had been shut down without any explanation. I use Venmo as a method of payment for my car cleaning services and without a doubt, each one gets shut down without hesitation in a matter of a couple of weeks, very frustrating. this app makes no effort to provide me with a reasonable explanation as to why ALL of my accounts have been shut down other than claiming it was their decision and I can no longer use their services.

The third time this happened, I decided to call their customer service number to see if they could give me a reason as to why my account had been first locked. I called the direct extension that claims to handle exactly that. Despite waiting on the phone for 15 minutes, I was given literally no answer besides that I have to wait for an email to come (the one where they don’t tell me anything) which would take 3-5 days. Why have a direct line that handles frozen accounts when they really don’t handle anything?

What I ASSUME to be the reason for all of my accounts being shut down is that the name on my profile does not match the one on the card. Which for privacy reasons, I choose to only use the first letter of my last name, and when I made my other accounts and had to use my parent’s cards, of course the names would not be matching. Very frustrated and disappointed in both the customer service and the functionality of this app.

by Sushichick66

Very easy to use money transferred instantly. Much easier than writing a traditional check. I believe this app is also PayPal. I took away one star due to privacy. When you sign up it automatically uploads all of your contacts in your phone without warning. It also connects to social media like Facebook. Once you've registered you can change these privacy settings, so be aware to go to settings immediately if you don't want all of your contacts who use this app to see your transactions. Also for each transaction you can select if you'd like your friends, the public to see Who you've paid, minus the amount. You can also set each transaction to private. Personally, I don't understand why it's anyone else's business who you pay for what kind of service. It's a Bizzarre concept to me, but then I don't live my life through social media. I am only using this app as a form of payment, like cleaning services. Still, it's easy to use and convenient. Just make sure to check Settings before you start transactions unless you want all of your friends, Family and coworkers to know what you're up to.

by Handsomejex

I use Venmo a ton and im a huge fan. One thing that enraged me though is that they’ll sometimes keep your money hostage when you try to pay someone , adding in layers of verification requirements while possibly collecting interest on the sums held up- they don't notify the sender that the money they sent was unclaimed allowing the sender to choose an alternative payment channel - I learned from a young homeless woman who had a this app account who i sent money to for train fare, that they would not allow her to accept what I sent. I consider this to be abusive of their fiduciary role. I want them to fix this and make it easier for people in her situation to access funds to be able to improve their situation or make it clear to the person who sends money that the money never reaches the intended recipient. I would give them fewer stars for this issue, but i find for regular use with established contacts it works well. I wish i had the option to preschedule payments or set regular payments. I also wish that my this app balance would apply to my payment when the amount exceeds the balance- instead of sitting there!

by PAK 2020

My Girlfriend Ashley Naumann ripped my Heart out on Monday when she broke up with me 24 hours after asking me to move in with her! I went from ecstatic to heartbroken in a 24 hour time span. 2 days before she asked me to move in with her we planned a romantic getaway to go skiing in North Carolina in Jan. Well I unknowing the future paid for the tickets which we non refundable or transferable. Even though she hasn’t spoken to me since Monday night she paid me back for the entire flight cost. I would have much rather been on the plane with her but having almost 800 dollars for my Christmas presents is ok I guess. Ashley is a wonderful smart beautiful caring young lady but I don’t think being a lawyer has taught her how to stand up to her mom yet, who has only met me twice and I guess decided I wasn’t good enough for her daughter. Having this app took all the hassle of getting the money in the bank painless and effortless. Ashley I just want you to know that if you ever change your mind or need me I will be here. If you never change your mind about me then I will die know I was there for you until the end

Love Alwaysa

by Kingston Remix Is AMAZING!

My friend transferred $400 to my account I go to do an instant transfer to my personal checking account and it will not go through. And oh how convenient no customer service support to call because apparently they work bankers hours. How in the world are you going to be a 24/7 cash application and not have any sort of online tech support or offer any live tech-support?? This is literally an emergency situation where I needed to borrow the funds which I did.....I now have my funds sitting in this stupid account which I am unable to touch or have access to and will have no way to contact their customer service until Monday morning it is currently Friday 7:30 PM. I am beyond furious. I knew I should’ve gone with my gut and used the other three different cash apps I have on my phone which worked beautifully and have never had an issue with. I only last minute decided to use this one for the first time tonight never thinking for a second that I would not be able to access my funds. USER BEWARE PLEASE don’t use this stupid application....no tech-support after 4 PM M-F.

by Waiting, Forever

I was a this app original user, telling all my friends this is the future of payments. I started saying “hey guys this app me, oh you don’t have this app? What’s wrong with you? Don’t you know about this app? We don’t need cash to split bills anymore.” We’ll, this was also in a period when this app said they would pay users if they invited their friends and they signed up. Until this day, I still get users that sign up, because of me, but this app does not pay me like they said they would. While I love their application, I don’t appreciate that they didn’t pay me for getting many of my friends, contacts, and business colleagues on this app. Maybe thousands of users but this app only paid me for the first few users. this app is great, but they owe me. I was inline with the thinking that there must be a better way to pay people, and I found this app, which was a simpler way to pay people than PayPal, which many people did not trust at the time. I convinced people that it would be safe and efficient. this app owes me for all the people I invited, as they said I would be reimbursed. Great app overall, just pay me. :)