Contact Google Authenticator

Contact Google Authenticator Support

Published by on 2023-07-24

About: Google Authenticator works with 2-Step Verification for your Google Account to
provide an additional layer of security when signing in. With 2-Step
Verification, signing into your account will require both your password and a
verification code you can generate with this app.



How to Contact Google Authenticator Customer Service/Support

Google Authenticator Contact Information

Listed below are our top recommendations on how to get in contact with Google Authenticator. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Google Authenticator. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Google LLC



100% Contact Match

Developer: Google LLC

E-Mail: [email protected]

Website: Visit Google Authenticator Website

66.67% Contact Match

Developer: 2FAS

E-Mail: [email protected]

Website: Visit 2FAS Website



More Matches

Get Pricing Info for Google
Contact Google! Or Contact Support
Need help using Google? Try their Help Center now!
Google in the News!


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Privacy & Terms:

http://www.google.com/2step




Reported Issues: 31 Comments

4.8 out of 5

By Arthur Carlos

11 months ago

Please I seriously having issues with my Facebook account backed up on Google authenticator because of it security.... Eventually my phone got formatted and I lost access to my Facebook account due to the process that I must input my Google authenticator security code..... please I'll love to have my Google authenticator data back on my mobile..or I can receive any of the codes on my email address

By Amin Omar

1 year ago

My name is Amin Omar. Here is my complaint about a problem I encountered with your app Google Authenticator. Greetings. My name is Amin Omar. i have a user account of worldfrex with email aminomar020@redacted i mistakenly uninstalled my google authenticator App and i did not save my recovery codes and secure key codes. right now i cannot log in to my account because of the 2-step verification process. can you assist me in turning off the 2-step verification from my account please. Regards, Amin Omar Bongo. Reach me on aminomar020@redacted. Best Regards.

By Amin Omar

1 year ago

My name is Amin Omar. Here is my complaint about a problem I encountered with your app Google Authenticator. Greetings. My name is Amin Omar. i have a user account of worldfrex with email aminomar020@redacted i mistakenly uninstalled my google authenticator App and i did not save my recovery codes and secure key codes. right now i cannot log in to my account because of the 2-step verification process. can you assist me in turning off the 2-step verification from my account please. Regards, Amin Omar Bongo. Reach me on aminomar020@redacted. Best Regards.

By Obinna

1 year ago

Pls my google authenticator has been given me problems, when login the will tell me- two factors authenticator invalid.

By Gareth Danes

1 year ago

Can’t get back into my account after resetting my phone

By Romy Irawan

1 year ago

Setelah melakukan update Google authentikator di playstore tiba-tiba aplikasi menjadi crash! Dan ketika terbuka aplikasi freze saya tidak bisa melakukan apapun bahkan melakukan untuk backup pun tidak bisa. Setelah itu aplikasi keluar sendiri, tolong bantu saya ! Demi kenyamanan pengguna terhadap aplikasi anda

By MOHAMMAD YAKOOB

1 year ago

dir sir hamare acoont se google authenticator ko delete karne ka kast kare hamara desboob nahe open ho raha hi

By Dipendra shah

2 years ago

I used google authenticator in my 4 apps. But, i lost google authenticator app from my phone and i have no Qr code. So, how can solve this problem? Please give me solution.

By Umesh Vishwakarma

2 years ago

Sir I have forgotten my Google Authenticator key, in which we had added 5 accounts, even without verification it is not opening, I request you to recover my account please.

By Elena Piedra

2 years ago

I had installed Google Authenticator on my cell, unfortunately, my cell was hacked and corrupted, so there is no way to use it. I had to get a new phone and I need to install my Google Authenticator old account into my new cell but it needs my old phone...how can I install my old account into my new cell without my old phone? Please help, I need ASAP! Elena

By Anmol kumar Gupta

2 years ago

I lost all my 10 account because there used 2F Google Authentication code i forget to keep backup code and deactivate 2F generating Code i restart my phone after i want to login Those account need code how to i login I lose up to 500 dollars and another 10 account please help me i am to poor person. Allow i can't get some solutions i do something with my self.😭😭

By Noor Ayesha

2 years ago

Hi help desk i had google authenticator installed in my phone and i have invested in crypto and it was linked to wazirex for transactions unfortunately my youngest son deleted the app google authenticator which i had down loaded while opening an account with wazirex. I downloaded the Google authenticator but it is asking the previous code. But know for claiming the funds i have use the same code Can you please help.me out 00 91 8892883239 Regards Shafee Can you please send me

By ken

2 years ago

this app is more effective locking the owner out of their own account than preventing hackers. I'm locked out of my own wallet and recovery code was stored in my broken phone , have to consider paying a large sum for forensic data recovering before factory reset and im having anxiety attack waiting for the news . u guys should have warned users possible scenarios that might happen and keep the back up keys every where . I should have dug a hole in my garden and hide the back up code in a chest or something , in case of unforeseen scenarios .

By Robert

2 years ago

New phone, all codes were lost from Authenticator. Old phone wiped clean with re-set. Key code shows invalid when entered on Authenticator, can someone help restore …my account is locked?

By OLALEKAN AJIBADE

2 years ago

The Google Authenticator was on my old phone and I have sold it and the buyer has done the factory reset. I used it to login Facebook account and now, I can not do so. Any help please

By Dangelo Diaz

2 years ago

Hi can I log into my Google account with my Authenticator app because I need to log into my Google account first to activate my Google authenticator

By Wanda Lopez

2 years ago

I recently bought a new iPhone 13 and I gave my daughter my old iPhone 6S. I got a new number for my new phone because my old phone number wasn’t local and I wanted a local phone number. Before I gave my old iPhone 6s to her I accidentally forgot to backup Google Authenticator before I factory reset it because I never saw anything in the app so I figured it would be backed up in iCloud. Now my Google Authenticator doesn’t recognize me and I’m afraid to even try the “get started” link on the app. I’m unable to access my assets and I can’t afford to lose all my assets (money) I have invested. My son and I back up each other through our Gmail emails and I hope this will help me recovery my Authenticator. Is there anyway to bypass or disable the Authenticator app? Can you please instruct me on how to get back into my Google Authenticator? Sincerely, Wanda Lopez

By Misaal Saxena

2 years ago

I lost my phone and I have some account which I want to log in but without authenticator I can't please let me know how to reset it and set it in my another phone.

By olisa Oluwadunsin

2 years ago

HELP!!!! I got a new phone and I need to access an application but it requires 2 factor verification. How do I go about this as my old phone is missing. please advise urgently. I look forward to your prompt response.

By Nitin

2 years ago

I have account in Binance but do to google authenticator my account is lock. Kindly remove google authenticator from my Binance account. Regards Nitin Gandhi 9323182489

By Silver Kim

2 years ago

Yesterday all 10 of my accounts where visible on my Google Authenticator app, today only one is visible. What happened, and how do I restore all 9 other accounts???

By Martin

2 years ago

I have google authenticator - using for five accounts. Yesterday all accounts work, but today I see only one in my google authenticator app. so I can't use other for accounts.

By Bobby Marcellas Phillips

2 years ago

I have a new phone. No access to my old phone. So, I can't get into Google Authenticator. I need a setup key. Please let me know ow how to set it up

By Shant Palayan

2 years ago

Hi there, last night my phone had an update which put the phone in a boot loop and I had to factory reset, in the process losing access to my Google Authenticator. Unfortunately I had no idea that I should have backed it up because I did not see anything from within the app and assumed it all gets stored on the Google cloud like everything else does. Sadly I am locked out from a lot of my financial sites and apps and need access to my authentication codes. Can you please help me reactivate my authenticator account?

By Charles

2 years ago

Every time I use it I get a message saying I put in the wrong code even though I know I didn't.

By Lorraine O Connell

2 years ago

I have two accounts and my secret key is gone as my phone broke. I cant import from my old phone. Cluainmuillean32@redacted Aimeeoc27@redacted

By Roberta Schafer

2 years ago

I can't get into my Gmail schafer.virus@redacted I had set up 2SV but went to prison a few days later and someone changed my recovery email from mine a few weeks later .... I have ID and I can prove I'm myself by the pictures and my ID and a call or video chat ...,what can I do to get into it .... There are soo many pictures of my kids and people that passed away while I was in prison ..... Please someone help me

By mohamed hamid

2 years ago

Hello i have an account in MTO token connected with two-step authentification but in one day i lose my phone and when i buy another one i want to open my account but i cant because the two step authentification so please help me in this problem and i will appreciate that. thx and im waiting for answer.

By monster trucks and dogs


Terrible mfa application. The absolute worst.

Use any other MFA app, but this one. It does not save your information. If you change phones or migrate phone platforms, you are completely screwed unless you remove mfa from all your apps before you uninstall the Google Authenticator app. And if you lose your phone, you are just screwed with no recourse. If you use the Microsoft Authenticator, at least it will remember your information while you are on the same phone platform. But Google? Nope. Don’t even bother to ask for help because all you will receive is arrogant script kiddies belittling you for something you didn’t even know you were supposed to do. I’ll be uninstalling many Google apps in the coming month. I can definitely do without you at least Microsoft has support for the products they make. Imagine if GM made you ask other car owners how to use the windshield wipers, or how to change a tire. Google’s arrogance is amazing. I’ll make use of capitalism and find a better mouse trap.



By Doggettall


Do not use this app!

If you are in a situation where you are forced to use this app, be sure to keep backup codes so that you can access whatever applications you need to access in the event you lose your connection with Google authenticator. Because of a recent Facebook debacle and not knowing that it was necessary to save recovery codes with Google authenticator, I am now unable to access a 10+ year old Facebook account that includes some business connections. Facebook‘s issues are on them however, since I have a long-standing Google account, I don’t understand how I am unable to recover the connection with my Facebook account to allow me to get back in again. Is google authenticator completely unaffiliated with Google? Very disappointing and in 2021, I can’t believe things are this difficult for the average every day user.



By MisterBigJake


App Deleted ALL My Accounts - STAY AWAY

This app displayed duplicates for all my accounts. Naturally, I deleted all the duplicates. A few days later I was prompted with the “get started” screen, and to my horror ALL of my accounts were deleted(including crypto wallets and other extremely important things). As it turns out, I am not the only one affected. Simply search “Google Authenticator Duplicates iOS 15” online. I am currently locked out of ALOT of money and several productivity accounts at work and might be completely out of luck. I expected much better from Google and this has only hastened my separation from their products and services. This is inexcusable. Typically I am lenient, but when a product exists to secure your online accounts, it shouldn’t effectively lock you out of them. This is outrageous and it blows my mind that QA did not catch this.




Have a Problem with Google Authenticator? Report Issue

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Why should I report an Issue with Google Authenticator?

  1. Pulling issues faced by users like you is a good way to draw attention of Google Authenticator to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Google Authenticator customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Google Authenticator.


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