Capital One Mobile Reviews

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  By RedHeadRuski

  Great App, Great Company

  Capital One made a great banking app with many features that are very useful, especially when traveling abroad. I lived in Russia for 2 years and had my Capital One credit card with me that I used for everything (even taking cash out of an ATM in Rubles!) and there was never any issues. When spending regularly there are no charges when paying with the card abroad which was really an awesome feature I took advantage of. I was able to spend and replenish my credit card by making payments through this app. You never have to worry about money when traveling with this company or with this app. All other banks make it a pain to do this but with Capital One it’s really easy so long as you set a travel notice in the app. Then you are free to go wherever you wish and spend however you want. If Capital One sees this, I would like to point out however that in the past couple weeks following the last update, my app has began crashing on start up until I open it two to three times when it starts working and gets to the log-in screen. I am on an iPhone 6 with the latest iOS 12.3.1. I also have to note that I am pretty low on available memory on my phone if that makes any difference...





• 
  By DaJaBailey

  Not practical for deposit account holders

  From what I hear this app and Capital One as a whole is AMAZING for credit card holders but for those that own deposit accounts this app really isn’t that useful! I’ve been banking with Capital One for years and I can honestly say I miss a lot of the features the Capital One Wallet app used to provide. I’d love the developers of this app to take their deposit account holders into consideration and add features like alerts when a deposit is made to my account as well as alerts when a transaction is made over a certain dollar amount. To be clear, when I say alerts I mean actual notifications to my device sent from the app that appear on my home screen. I don’t want to have to receive alerts via text that is so outdated plus I have enough text threads as it is between work and family. I’m beginning to feel like Capital One isn’t interested in investing in their deposit account holders now or even in the future. I believe this company is more focused and geared towards their credit and lending services. To be fair Chase not only provides these basic notification services to customers but they also have added the ability to view what you spend money on weekly to their app. I do not want to close my accounts and go over to another bank because I truly enjoy banking with Cap. One. I love everything from the customer service all the way down to the debit card design. But I have a feeling I will leave if I don’t see any changes being made.

• 
  By brandybrandy

  I love the app + credit wise feature

  I’ve been using the Capital one app for about a year and a half. It’s easy to use, easy to make payments, easy to redeem cash back rewards. It’s a great and easy app. I like it way better then my Bank of America app. I also love the credit wise feature. It has help me go from mid 700’s to over 800 in a little over a year. It helped me understand what would raise my score and how simple patience and keeping balances low would lower my score over time. I loved he simulators. I plan to buy a new car eventually and I want to be over 800 when I do it and I understand once I buy that car my score will go down a bit. I’ve turned down every offer to open a new credit card as I know it would lower my score for a while. I opened a few accounts at the same time I got the app and then I realized that was a mistake and I should not have done them all at once as I really didn’t need to I could have paid cash for one of the items so now I just have to wait for them to fall off as “new accounts” I think will happen in about 5 months and my score will go even higher! Thank you capital 1 app designers. Thank you credit wise people!

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  By jeremy1927

  App”ic” Fail

  Capital one app is a convenient way of tracking expenses and making on the spot payments. In our business it was a great card, with multiple users we made payments daily if not twice daily. Apps are made for convenience. However, with the C1 App there is no way to remove draft accounts. Some what Defeats the purpose of having a mobile App. We had someone break into our office and forge checks . Our bank(s) closed our accounts-as we have 3 dba’s. Just as our daily capital one payments were being drafted our accounts were closed. using the Capital one App, we added our new accounts- the only difference in draft account numbers were first 3 digits. The capital one App only shows the last 4 digits. So if you are traveling as we do in our industry, living by our smart phones, you are stuck guessing what account is the correct account to be drafted. Capital one closed our account and refused to reopen it. After 2 years of multiple weekly payments and 10 of thousands spent on the card monthly , our Capital one app failed us by not showing which bank account was which. Make sure if you change bank accounts you are near a desktop to immediately change draft information because the mobile app will not allow you to delete accounts. We changed over 30 payable accounts due to this forgery nightmare. Capital one is the only card that failed us and closed our account- App is incomplete and still needs work.

• 
  By kdbourque

  Ok app

  For everyday stuff, the app does what it needs to do. For transfers (both paying people and transferring money to external accounts), lord help us all. Cap 1 has been painfully behind Chase’s curve for nearly a decade now when trying to send money to people. Not only is transferring through Zelle a giant pain (Chase uses them too and it works fine, so why such a bad experience with Cap1?!), trying to know what automatic transfers have been set up is an act of futility. In the past, I could go to the website and see all of the transfers I have set up. The app shows them, but I can’t edit or cancel a series of transfers. Now, their website is just stupid with transfers and doesn’t even show them all even though the app shows them. I can’t cancel an upcoming transfer because it has gotten so far off target for when I actually need the money to appear in another account. So now I have to check back on the website (and risk forgetting) just to cancel a recurring transfer. I’ve had a transfer not show up anywhere, so I scheduled another one only to find out that caused two transfers. I tried to cancel one, they both disappeared. Set up another transfer only for there to be two transfers again. Get your *ish together Cap 1! Stop trying to redesign your website into the stupid boxes and make it functional!

• 
  By Crystal Pystal

  Inaccurate-do not trust!

  Never trust this app. They can claim to update often all they want but it’s not true. They are currently in the process of closing ALL branch banks! That includes every ATM attached to those buildings. I travel ALL of the time and switched from Citi to even crappier Cap1 HUGE mistake. They make all these claims about convenience but I’ve had nothin but problems. All I want to do is make Instant transfers from my Cap1 checking account to pay towards my credit card while traveling. I should be able in todays world with all the technology out there to move money from one account to another at the touch of a button. Instantly. If I take out too much cash and do not spend it and decide to put back into a Cap1 ATM before getting onto a plane I shouldn’t have to go to 4 freaking locations only to find NONE of them have working locations AFTER having checked the app and the CapitolOne website Repeatedly to see it said those locations confirmed and stated they had working ATMs that took deposits! Are you kidding me? Why can’t this be updated at the minimum of midnight every night for accuracy? I officially hate Cap1 and want to take my business elsewhere. By the way multiple people and myself passed each other while attempting to frequency other ATMs and branch locations. At first we laughed then we cursed as we passed each other the fourth time. We all were fed up. I spent almost a habla tank of gas doing this today! Absurd.

• 
  By Rick904

  Love it!

  I really like this app. Love the Credit Wise feature!! It’s given me some awesome tips on growing my credit even more. The app also gives me FREE weekly credit score updates. That’s neat! I am really enjoying my new credit card with Capital One and this cool app. I have called customer service to help me activate my Apple Pay and literally I was connected to someone within 10 secs of my call. I was dreading a long wait... Surprisingly, no wait time, no automated menus, the agent was already aware of the reason to my call and offered me fast, courteous service right on the spot. I am very impressed. I have been a loyal member with AMEX since 2010, but I have got to say, you really surprised me. I’m glad I decided to give you guys a shot. I heard lots of great news on the Clark Howard radio show. I heard a caller discuss a restaurant charge an exorbitant amount for a tip and you guys caught it before he even left the restaurant! THAT is excellent service! I have had that happen before so I could IMMEDIATELY relate. And then it dawned on me... maybe if I would have had Capital One, I could have had a COMPLETELY different experience and never had to go through that nightmare to start with.... So, I am here. Thank you!






• 
  By xoxoselenaaaa

  Review

  Capital One helped me rebuild my credit after I made the mistake of co-signing a vehicle for my boyfriend. He lost his job at one point and I was financially unstable due to being a full time college student to aid him in paying for his motorcycle that he purchased. The voluntary repossession, hurt me for years. I got denied for almost everything I tried to do. Years later, I decided to look into different companies to see which companies offered the best credit card to help me rebuild my credit. Again, I got denied one after another. I was very hopeless when I stumbled across Capital One. I then applied for the secured credit card and paid $99 because it was worth it to help me rebuild my credit and it sure helped! Within 6 months, with responsible use for emergencies only and paying on time. My credit limit went from 300 to 650. After a year, I decided to apply for a second credit card through Capital One, and my credit limit went from 1k to 5k in 6 months, again with responsible use and paying on time. Thank You, Capital One. For helping me rebuild my life, and credit after one mistake I decided to make. Thank you for taking a chance on me. Lesson learned.

• 
  By tigersfunnyface2

  Best Decision Ever!!

  We had identity theft and decided to find a new bank. Very skeptical about the small number of brick and mortar and none in less than 8 hour drive from us but the customer service that we received from the very beginning won us over. Not once did anyone make us feel that our tiny paychecks were not worth their time. Capital One 360 has made us feel like we are catered to like millionaires and ALWAYS easy, fast, affordable banking with AMAZING customer service. I can’t remember the last time I have been impressed by a bank let alone the app, customer service, and quality of products and services offered in one place. We even got our car financed with them and again online using auto navigator. Now a savings account that is super easy to take from checking and put into savings. It’s so easy and the app is the most user friendly app that I’ve ever used. I’m so happy with the company and the app. I definitely recommend. I also recommend visiting one of their “cafes” we loved it and can’t wait for more to open closer to us!!!! Thank you so much Capital One for making our banking needs stress free!!

• 
  By kbthankful

  Best App Ever!

  I usually do not have notifications turned on for most of my apps because I work in the operating room and they would be going off all the time. But I kept this one on because my three kids have their own card on my account and it helps to keep track of when they use it (which is suppose to be for emergencies unless they ask). This App helped me to know that my daughter was in jeopardy one night when I got a notification at 0234 in the morning that a charge on her account was at a bar that she wouldn’t have gone to. The card was taken by a man who assaulted her and we were able to track him down based on the notifications from this app that are in real time. It gives the location and the time of the transactions as they go through. And the awesome customer service people were so helpful in how they closed just that card and fed-ex’d a new one for her the next day! I thank you for making this app easy to use also. I pay my balances and check my activity and have never been so up to date with a credit card before using this app. Thank you, thank you!

• 
  By First time with Capital One

  Yay Capital One!

  I’m writing this review immediately after capital one got me some of my money back from a shady company. I was unwittingly signed up for a subscription service that I did not need or use after making a $2 purchase from them months ago. Today capital one notified me that my card was being charged as it does with every purchase DO NOT TURN OFF THIS FEATURE!! At first I didn’t see it’s value but it notified me immediately that my card was being charged. I did not expect this at all so I call Capital One through this app. After a few voice prints I was connected with Cici who got in touch with this fraudulent company as I was on the phone with her and fought for me to get my money back! No it wasn’t the worst fraud there is but money is money and I’m glad she took my complaint seriously and made it clear we were on the same team. This is my first experience with capital one and I am very pleased. I highly recommend this app and their company. If you have one of their cards YOU MUST GET THIS APP. I don’t know what you’re doing otherwise and why you wouldn’t have this app.

• 
  By Spacedoutzephyr

  Can’t trust them

  I got a credit card through Capitol One as a way to help build my credit. When my first payment came along, I tried making a payment through this app for my minimum payment. It was returned a few days later, so I was advised to try again since the funds were in my other account. Well I tried again, and again the payment was returned. I called customer service again, and was advised to try and use my other accounts bill payment. They assured me everything was fine. Well I tried that, and the payment took, but then my account was promptly closed. When I called the customer service team for the third time, they advised that I had had too many of my payments returned so they closed my account and there was nothing I could do. So now my credit has been affected, I have a bill for $400+ dollars, and they refuse to even apologize or offer any kind of solution. After this, I turned off my autopsy immediately. I was going to wait for when I had enough to pay it in full and be done with it. Not long after I find that my autopay wasn’t turned off, the app had kept my info, and despite having cancelled my other account it was still trying to make unauthorized payments. I emailed customer service several weeks ago and have heard nothing from them. Don’t trust this credit card company or their app.

• 
  By Graxper

  Good app-4.5 rating intended

  I only manage a credit card they the app. I like they keep it simple and is easy to pay, see recent transaction and super easy to log in. They keep it current with the new technology something I really like and is optional. You can choose, depending your device capability, lo use your password, finger print or Face ID. I think you can connect with others account and have a lot more options but I personally haven’t explore it. I love the customer service- is exceptional every time I had call them. They are also very proactive in the account security, they notify you right away if there some unusual activity in your account. I don’t give five star because I think it will be very useful if after each transaction they can give you the remaining balance instead of only a big number after all the transactions on the top of the page. Also I think it will be nice have some type of resource to plan your budgets or stuff like that to help people be more effective in managing their accounts- maybe they have it but not what I am aware off so far. Overall: is a great app and I totally recommended from the credit card point.

• 
  By Lola_197164

  Auto loan

  This is my story, I been with out of ways where I was trying working hard and buy something with my credit wish is pretty low, I walk and many way to apply to dealership from low to higher everyone’s close the door on me and they comes saying “ OH WE ARE VERY SORRY BUT WE CANNOT GIVE TOU CREDIT “ perhaps did you have some co-signed for you; while I was in crisis working one day I received a letter from Capital one said I was pre-approve for a car in that moment my feelings was down because of the experience I been through I said to my mom well let’s go in check nothing happens when they said NO, so we when inside in the first words was from a lady “ HI WELCOME TO THE DEALER CROWN DODGE “ how can we help so I show the letter the Capital One send I give it to the person she said is your lucky day after a few week with no trust capital one wanted approval some lady with bad credit so I said is fine, so capital one asked me to do a big down payment so I did eventually capital approved my credit and now I been make a payment regularly every month with my car to open my credit again thanks

• 
  By Betnierox

  More than satisfied!

  As a person with an employment history in the banking/financial area, I am so impressed with Capital One! The first account I had with them was a credit card, then I did a car loan, and I was so happy to deal with them that I moved all of my accounts to them. (Checking and Savings) Even though they are a larger financial institution, they treat me as a person and not as a number! The service is great and the employees go out of their way to assist you. Even though I had most of my accounts in a smaller bank for years, the transition from them to Capital One was easy and smooth. When my hometown bank tank denied me for a loan even with good credit, Capital One not only approved me, they gave me an interest rate that was unheard of! When I decided to leave the other bank, they couldn’t care less; I have no idea why I was treated that way since I was a good customer and went there bc everyone I used to work with was at the small bank. No worries bc God sent me to Capital One and now I am blessed beyond words! What’s in your wallet and is your money working for you? 🤗

Is Capital One Mobile Safe?

Yes. Capital One Mobile is very safe to use. This is based on our NLP (Natural language processing) analysis of over 3,837,488 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Capital One Mobile Is 54.3/100.

Is Capital One Mobile Legit?

Yes. Capital One Mobile is a totally legit app. This conclusion was arrived at by running over 3,837,488 Capital One Mobile User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Capital One Mobile Is 54.3/100.

Is Capital One Mobile not working?

Capital One Mobile works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

1. Pulling issues faced by users like you is a good way to draw attention of Capital One Mobile to your problem using the strength of crowds.
2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
4. If you are a Capital One Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Capital One Mobile.