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Flight 805 from Cancun to phl... April 5 238pm VeriFLY downloaded before the trip. Our trip went as planned and we had a wonderful time. We were not able to check into our flight or make any changes using the app the night before. Our transportation got us to the airport as scheduled around 12:15. This would leave plenty of time to get settled and arrive to our gate. When we arrived at the airport we still could not check in at the kiosk there were 2 lines one for VeriFLY and one If you did not. I explained that I had VeriFLY but it was loading and my husband also had it and I was his companion. We were sent into the main assistance line and we did not reach the counter until 1:45 boarding started at 1:53. The rest of our party was at the gate and relaxed. We were so tired that we even asked if there was a voucher or option to stay and change our flight to the next day. After all of that standing in line They didn’t even ask for the paper of the negative covid test. We were extremely frustrated and disappointed in this process. Other airlines had the option to quickly scan the covid results and keep things moving. We arrived at our gate just before boarding was closing and thankfully friends were able to grab us something to eat. Our luggage did arrive however the wheel was broken off of my suitcase. This was truly a horrible experience.

The worst air company. I am flying all the time and this company made nightmare of my last flight with them. They lost my 18 months son’s stroller I went to their office and they said I can go to the store and get the new one , no matter if they find the one they lost and they will pay it for it. I came to Florida on vacation and I can not be in apartment and wait if the find the stroller or not. My kid spend half of the day in the stroller. So As they told me I went and bought the new one and mailed them the bill of the stroller and all other documents. I bought the same stroller we already had (the one they lost) . They never contacted me, It is been one month and half since ot happened, I am calling every day, they don’t pick up. I am sending emails they don’t answer. I spent $800 because of their fault but they don’t care. This is how they respect their passengers. By the way after 7 days they found the stroller they were lost, but I already bought the new one. I couldn’t wait for them and thinking Are they going to find it or not. Even they found it , the stroller were so dirty. The real color of stroller supposed to be white but they delivered to me very dirty , they were actually almost black. I was shocked. I am still waiting for them to contact me and see if they are going to give me my money back!!!!!!

Never flying AA again. I kept hearing all these horror stories and figured it wouldn’t happen to us. What started off nice ended up ruining our day. We flew from Phoenix to Orlando with a connecting flight from Charlotte. The night before I checked in with the app, cool! But then we get to Charlotte and it never gave me the option to check in so I figured I didn’t need to. The app was showing us the seats I specifically picked out when I bought the tickets. Yet when we arrive to board they say we don’t have assigned seats (even though the app and our paper tickets had seats). Traveling with an 8year girl and autistic son, being split was not an option. After much frustration, the agent finally gave us two and two seats. Not how we wanted but fine, we at least got the flight to Orlando. Of course, being Orlando, we arrive and it’s raining! With lightning! Our bags would not come due to the storm. Okay, we get it. But after two hours waiting AND all other airlines delivering their people their luggage, everyone starts to get mad. WTH?!? Ruined the rest of our plans for the day. And then we’re looking out the windows and no rain? Wish I could share the pictures I took of no rain and clouds clearing. Never again American.