Contact DoorDash Support

by Amadeuswolfie

My DoorDash account was somehow hacked. The person stole my credit card/bank information and ordered nearly $80 of food. They were in the middle of making a $100+ order when I locked my card. I managed to get the first order cancelled before the food was picked up, but DoorDash was offering only $44 as a refund with a credit of $17 on my next order. I’m a broke college student, so every cent counts.

They kept ignoring when I said it wasn’t me just changing my mind and cancelling my order. I had to literally beg a representative for the full refund. I haven’t received it yet. I know it’s only been a couple days and it takes time to process, but I currently have no money to pay for food or medication I HAVE to have, especially not with a compromised card. I’m thankful I have caring friends that are trying their hardest to help me (they are also broke), but there is obviously a serious privacy/security issue. I had not used my card for anything or anywhere in the area since moving into the dorm as I was saving up to do a much needed grocery shop, and it was not linked to any other app.

I really really hope no one else has to experience this. It’s extremely stressful and I’ve been on the phone with my bank trying to secure my account and get reimbursed, which can’t happen until DoorDash completes the refund. If you’re gonna use the app, PLEASE watch your bank account closely for any unauthorized charges. You might not be able to get your money back.

by Ani08-123456789

Not thrilled that most recently I placed an order and we waited for about an hour and 15 minutes before I had to finally reach out and find out where our order was. I spoke with the driver who told me that he was in Dover which is a good half hour away from us. He said he showed up to the restaurants address that door dash gave him and that there was no restaurant there. So he advised he was going to contact door Dash and then get back to me. I never heard back from him, what I did get was an email from door Dash apologizing but my order had been canceled. When I contacted door Dash they told me that sometimes the restaurant will cancel the order because they are too busy. That makes sense. However these two stories don’t match, The driver is telling me one story and door dash is telling me another. I would assume if the restaurant is not taking any additional orders that they would have the ability to turn off door Dash prior to someone either a going through the time to make the order or b waiting for the door dash driver to arrive. I also didn’t understand that after the mistake was made it was still showing as though I could order through subway on the app??? Why would they still leave it up if it’s not an option?
Not really sure what happened this is the first time we’ve ever had a problem with door Dash but I can tell you this much it was definitely not handle the way that I would expect to have been handled.

by Damien Cockburn

I ordered on door dash and everything came but I noticed something on door dash and that was that door dash charged me for a delivery fee before paying the drivers delivery tip. The delivery fee was 8 dollars. I'm fair with my delivery drivers, so I give them a 10 dollar delivery tip. So that means I'm paying 18 dollars for delivery on a fast food meal. But the problem I had is that if I'm paying double for deliveries then is door dash paying its drivers? Well it turns out they are and I'm paying for an extra delivery fee on a fast food order. So I reached out to customer service at door dash and asked if they paid their drivers and they said they do. So I asked why am I being charged twice then when I pay. She wouldn't answer the question and tried to bribe me to get rid of me. I could care less about the refund. I just wanted answers. Well she wouldn't give me any and ontop of that she said she was only giving me a refund because she felt guilty. I just wanted to let people know that door dash and rally's are using scummy tactics to increase their profits. This order was with rally’s so I’ve included them in this cause it would be an incomplete story without it. Also: Rallys prices are higher on door dash than at the restaurant Rally's menu is limited because those items don't sell as well as others at rally's over other menu items. Ontop of a limited menu, the limited menu prices are higher than at the restaurant.